Martin & Co Bathgate reviews

★★★★★ 5/5

Google

The team is great and amazing. Even though I never got a house with this agency, the help from them was greatly appreciated. I know my first stop for an agent will be these guys

Josh · 14 August 2025

★★★★★ 5/5

Google

Very professional estate agents. From our first meeting with Antoinette we were very impressed by her knowledge and expertise.Our property was sold within four days.This was down to Antoinette, and Kirsty's great planning and scheduling of appointments and high quality presentation of our home.PositiveProfessionalism

Agnes · 28 June 2022

★★★★★ 1/5

Google

Title: A Nightmarish Experience - Avoid This Letting Agent at All Costs! Rating: ★☆☆☆☆ Words can hardly express the sheer disappointment and frustration I encountered with this letting agent. My interactions with them were nothing short of a nightmare, and I strongly urge everyone to steer clear of their services. From the very beginning, their customer service was appalling, showing a complete lack of professionalism and disregard for my concerns. Not only did they fail to provide any helpful assistance, but their attitude towards me bordered on outright hostility. But that's not the worst of it. I was shocked and appalled to discover blatant instances of racism during our dealings. It's unacceptable in this day and age to experience such discriminatory treatment from a company that should be held to higher standards. Adding insult to injury, the letting agent constantly misled me with false promises and lies about the property I was interested in. It was painfully evident that they cared more about their own agenda than the well-being and satisfaction of their clients. As a result of their dishonesty and incompetence, I suffered significant harm, both emotionally and financially. This experience has left me deeply scarred and wary of any future dealings with letting agents. In summary, this letting agent has proven themselves to be untrustworthy, discriminatory, and harmful to their customers. Save yourself from this terrible ordeal and avoid them like the plague. Seek out reputable and reliable alternatives instead. Spread the word to protect others from enduring the same traumatic experience.

The · 31 July 2023

★★★★★ 5/5

Google

Rented property through Martin & Co for 3.5 years. Very difficult circumstances at the start of the Lockdown but agent has always been supportive and reactive to any issues with the property. Responded to maintenance issues identified promptly and undertook regular checks for both my safety and to ensure adhering to my responsibilities. Through positive communication refunded entire deposit at the end of the contract without any problems. Brilliant agent and way better than previous agent. Geoff Pendrill

Geoff · 14 August 2023

★★★★★ 5/5

Google

Amazing! The most stress free house sale ever! From start to finish, Antoinette kept us informed, gave us advice when needed and made the house sale completely hassle free.

Karen · 6 September 2023

★★★★★ 5/5

Google

Friendly, helpful and attentive. Moving in was quick , easy and smooth,. Zoe made sure that all questions and concerns were answered. Best letting office in west Lothian.

Mohammed · 29 September 2023

★★★★★ 1/5

Google

Never done one of these reviews before but our experience was so shocking over the last 16 months. Spent over a year in one of Martin & co property. During this time we had requested some replacements for the kitchen as a plumber suggested our washing machine would break - it did and was brand new due to nothing being done. The house when we moved in was disgusting, we spent 3 days cleaning the kitchen, a full day cleaning 2 bathrooms, the painting of walls were streaky and horrible, even an onspector agreed the place shouldn't have been rented. Constantly had people appearing at the house without any notice to do "works". Two times I was breast-feeding sitting under a window and 2 men showed up in the back garden staring to do work. Yet this continued to happen after complaints. Due to being high risk with covid we told the owner Antionette to call when someone would be round. We had no calls at all and someone showed up and got grumpy and moody when my husband said we needed notice. When I called back she was nothing but rude until I said I would need to be out the house. I then heard her say on the phone "shes high risk so she has a reason" as if thats necessary on top of our contract of needing notice. Laurie was just as bad. So rude on the phone, would fob off all my inquiries. For a company set in Bathgate they really are up themselves. When we left the property again the owner sent a rude attitude email. Absolutely unprofessional company from start to finish.NegativeResponsiveness, Professionalism

Zoe · 20 July 2021

★★★★★ 5/5

Google

I've just moved in to my new flat and I cannot thank Calvin at Martin & Co Bathgate for making the process easy, quick and enjoyable. He has been an excellent help and answered any questions I had quickly! Looking forward to spending time in my new home. Highly recommended.

Rowan · 2 February 2024

★★★★★ 5/5

Google

Although it is the first time that we rent a property through an agency, we are very satisfied, the process was quite agile. Just to say thank you the entire Martin & Co. team for their help and willingness throughout the process, especially Kirsty Macdonald.

Anthony · 30 March 2021

★★★★★ 5/5

Google

Has been a great experience dealing with Martin and co, very friendly and helpful. A delight all round!

Stealthy · 12 November 2025

★★★★★ 5/5

Google

Martins & co is a five star estate agency, they are very professional, polite and easy to work with

Judith · 1 November 2025

★★★★★ 5/5

Google

Although it is the first time that we rent a property through an agency, we are very satisfied, the process was quite agile. Just to say thank you the entire Martin & Co. team for their help and willingness throughout the process, especially Kirsty Macdonald.

Anthony · 27 July 2020

★★★★★ 1/5

Google

I wouldn't rent again from this company if you paid me! The day I moved in to the flat it was dirty, full of tools, a boiler, screws and nails. It absolutely stank of cigarettes, and after leaving the property all of my belongings stank. The landlord ripped out the mains BT point and left the wires hanging in the hall, a long with cement and a plank of wood with nails sticking out of it. I had a leak and the landlord didn't answer the emergency telephone number. I had to go to a neighbour for the letting managers number. The landlord then decided he didn't want to do anything for a week. That is when I gave my notice to vacate the property from hell. The security door was smashed with shards of glass sticking up from it and it didn't lock nor was it connected to a buzzer system. All of this I was told would be completed before I moved in. I gave them 8 weeks notice before I moved in!!!

Jennii · 31 March 2019

★★★★★ 1/5

Google

I wouldn't rent again from this company if you paid me! The day I moved in to the flat it was dirty, full of tools, a boiler, screws and nails. It absolutely stank of cigarettes, and after leaving the property all of my belongings stank. The landlord ripped out the mains BT point and left the wires hanging in the hall, a long with cement and a plank of wood with nails sticking out of it. I had a leak and the landlord didn't answer the emergency telephone number. I had to go to a neighbour for the letting managers number. The landlord then decided he didn't want to do anything for a week. That is when I gave my notice to vacate the property from hell. The security door was smashed with shards of glass sticking up from it and it didn't lock nor was it connected to a buzzer system. All of this I was told would be completed before I moved in. I gave them 8 weeks notice before I moved in!!!

Jennii · 25 March 2019

★★★★★ 5/5

Google

The team is very helpful and friendly. I managed to move in the new home in 3 weeks. Brilliant team!

Ngar · 30 September 2025

★★★★★ 1/5

Google

If you are thinking about letting with Martin and Co I wouldn't bother with the stress, managing horrible landlords who refuse to do repairs for months on end, leave you sitting in properties that aren't wind and water tight aswell as mould covering the walls. Then when it comes to leaving, they dispute deposit and falsify what the require the deposit money for such as replacing wardrobe doors which were never replaced or carpet cleaning floors that are no longer in the property! What should have been an enjoyable first home has been nothing but a stressful horrible time!

Alisha · 4 July 2022

★★★★★ 5/5

Google

I approached Martin & Co to assist with finding a tenant for my flat. The team swung into action and within a couple of days were fielding several contacts and after conducting viewings one set of tenants were able to move in within a week, so from things moving very slowly, we were able to conclude very quickly. Everyone involved at Martin & Co were polite and efficient and basically they got the job done! Thank you to them.PositiveResponsiveness, Quality, Professionalism, Value

Penny · 7 June 2022

★★★★★ 5/5

Google

They help with everything and always easy to get hold of. They sold my property very easily and quickly. they always phone to keep me updated with everything. 10 out of 10 would recommend using this company.

Connor · 3 February 2025

★★★★★ 1/5

Google

They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house. IN RESPONSE: I NEVER RECEIVED 3 EMAILS. I RECEIVED ONE WITH 4:05, AND I WAS TOLD ON THE PHONE IT WAS 3:05 AS I NEVER HAD A MEETING BOOKED THEN. I ALSO NEVER RECEIVED A CALL WHY WOULD I CALL IF THIS WAS THE CASE?!

Kyle · 30 March 2022

★★★★★ 5/5

View Agents

Brilliant Service

What a great team. James has sold two properties for us over the last few weeks, and in both cases he has been fantastic. Furthermore, he has gone above and beyond to secure offers over the asking price. Well done 'Team Martin & Co, Bathgate.

Chris · 28 October 2025

★★★★★ 5/5

Google

Having recently been made homeless due to a flood we used Martin & Co to help with a house to rent, we found them very helpful and dealt mostly with Calvin who took time to guide us and explain everything to us which helped during a very stressful time.

Elaine · 27 July 2024

★★★★★ 1/5

Google

They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house. IN RESPONSE: I NEVER RECEIVED 3 EMAILS. I RECEIVED ONE WITH 4:05, AND I WAS TOLD ON THE PHONE IT WAS 3:05 AS I NEVER HAD A MEETING BOOKED THEN. I ALSO NEVER RECEIVED A CALL WHY WOULD I CALL IF THIS WAS THE CASE?!

A · 19 February 2022

★★★★★ 5/5

Google

Always friendly and great getting back if there’s any issues, shout out to Zoe 10/10

Laura · 15 September 2023

★★★★★ 1/5

Google

They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house. IN RESPONSE: I NEVER RECEIVED 3 EMAILS. I RECEIVED ONE WITH 4:05, AND I WAS TOLD ON THE PHONE IT WAS 3:05 AS I NEVER HAD A MEETING BOOKED THEN. I ALSO NEVER RECEIVED A CALL WHY WOULD I CALL IF THIS WAS THE CASE?!

Kyle · 18 December 2021