Trusted Agent profile · Bathgate
★★★★★
140 reviews across 3 platforms
7 Hopetoun Lane, Bathgate, EH48 1PP
Castlebrae Sales & Letting Ltd's office in Bathgate, at 7 Hopetoun Lane, is rated 3.8 out of 5 across 140 reviews on three platforms, including 131 Google reviews rated 3.8.
Every review we hold for the Bathgate office, from every platform, shown as written. First names only.
1/5
GoogleCastlebrae don't like responding to emails. As a landlord I would stay clear and as a tenant I wouldn't waste my time.
Dear Aijaz, Thank you for your review. You are welcome to give us a call on 01506 676 300 if you would like to discuss your feedback. Providing a high level of customer service is very important to us. Kind regards, CastleBrae Sales & Lettings
5/5
GoogleFirst class company. As a landlord for 15 years one of the best companies I have worked with. A shame to see people writing inaccurate reviews as below. Deposit disputes always get reviewed by an outside body and Castlebrae have always been the most professional in my dealings.
Thanks for the kind words John. Thankfully most of our tenants are lovely folks who genuinely care for the properties.
5/5
GoogleI recently secured my first property as a tenant and I cannot praise Pamela, Beth, and all the team (sorry for those who's names I forgot, you were all amazing) for the time and effort. I had contacted all the local agencies in West Lothian and Castlebrae were the only agency who came back with enthusiasm and followed this up with excellent communications. In the past, I have found renting properties an arduous task. I am pleased to say I have found someone who is making it as easy as possible. Customer for life! Many thanks again, Stewart Wallace
5/5
GoogleCastlebrae have exceeded all my expectations from first point of contact in viewing a property, negotiating the purchase from overseas and managing the letting process in our absence upon completion. Alistair McMurdo handled what could have been a nightmare sell/purchase scenario (with the vendors in the USA and us as buyers in Australia) with absolute professionalism and aplomb. Having had properties managed in the past in London and Sydney, I can say with hand on heart that Castlebrae is by far the best company I have had dealings with. They are almost frighteningly efficient. A big shout out to the property management team for looking after everything so well. They really are stars. If you want a company with integrity to either sell or manage your property, look no further!
1/5
TrustpilotI will be back with the details.
5/5
GoogleSmooth experience in getting and entering house
Hi Chethan, Thank you for your wonderful five star feedback! We appreciate you taking the time to leave a review of our support. Kind regards, CastleBrae Sales & Lettings
5/5
GoogleFrom the moment of applying till being allocated and moving in, We were kept upto date throughout the process. A great agency with friendly and informative staff.
Hi Alastair, Thank you for taking the time to leave such wonderful feedback on our support. We're thrilled you were delighted with our communication and service. We're always here to help if you need us. Kind regards, Castlebrae Sales & Letting
5/5
GoogleAll request are dealt with promptly and efficiently.
Hi Hazel, Thank you very much for your 5 star review! It means a lot to us. Kind regards, CastleBrae Sales & Lettings
5/5
GoogleReally helpful, great communication and efficient
Hi Lucy, Thanks very much for taking the time to leave us a review. Your feedback is hugely appreciated and means a lot to us. Kind regards, CastleBrae Sales & Lettings
5/5
GoogleVery professional service, I cannot fault.
Hi Connor, Thank you for your fantastic five star review. Kind regards, CastleBrae Sales & Lettings
5/5
GoogleFantastic staff and always look after me
Hi Ritchie, Thank you for your incredible feedback - it's really appreciated! Kind regards, CastleBrae Sales & Lettings
5/5
GoogleReally good agency with friendly staff.
Hi Andy, Thank you very much for your lovely 5 star review! Best regards, CastleBrae Sales & Lettings
1/5
GoogleContacted multiple times about rentals via phone and email. Never got any response despite setting up the rental CV as requested. From the first enquiry to the last email the the letting price pcm was reduced so the property was still available. Would be wary if I was letting out a place via Castlebrae.NegativeResponsiveness
1/5
GoogleDavid Nelson viewed our house for sale. Emailed a week late, after he said he would with a low valuation compared to our lenders 2 yrs before. I replied to ask about his valuation and 2 weeks later I still await a reply. Totally inefficient.
1/5
GoogleRelated to Castlebrae Maintenance: terrible service and never reply to email. I am waiting since 28th August, many times I tried to contact them and no solution for a bad leakage in the tap my kitchen.
5/5
GoogleThe attention to detail and dedication of the whole team at Castlebrae is faultless. They consistently go above and beyond to ensure both their tenants and their landlords are treated fairly and given the best possible advice and service. Would recommend them without hesitation - great work guys, you make letting feel effortless!
5/5
GoogleVery professional team. 100% reccomeded as letting agency. Nothing but praise for their attention to detail and helpfulness from day one.
Many thanks Esther.
1/5
GoogleAbsolutely nightmare in dealing with them regards to retrive our deposit. We eventually successfully reclaimed hundreds of pounds back after an adjudicator involved. Avoid!
5/5
GoogleVery Impressed with everybody's at Castlebrae's for their professionalism and dedication in getting sorted all the paperwork, so that my family can move in to their new rented home, forget the rest go to the best, you will not be disappointed.
1/5
GoogleI'm still waiting to be contacted to view a rental property which now looks to be taken off the market , quite disappointingNegativeResponsiveness
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
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