Castlebrae Sales & Letting Ltd Bathgate reviews

★★★★★ 5/5

Google

I will be in for inspection thank you Wilma lambie

JAMES · 7 April 2026

★★★★★ 5/5

Google

Great service from start to finish From initial contact. Progress reports to final handover.

Chris · 11 June 2026

★★★★★ 1/5

Google

I would agree with what others have said. I would avoid here, if you like a flat they are advertising avoid, it’s not worth it. Didnt give correct keys when I picked them up. During a short tenancy they didn’t have much to do with me. But the main issues come when you depart… They couldn’t find anything broken and I left the flat in good condition but still wanted money from the deposit so decided I would need to be charged £500 for cleaning. I cleaned the flat thoroughly before departure, even leaving some areas cleaner than when I got the keys. Items on the exit report had things such as “crumbs” or “dust”. I do not think leaving a few crumbs by way of missing a few spots cleaning warrants a £500 professional clean. Interesting to see others have had same issue.

Angus · 13 August 2025

★★★★★ 5/5

Google

My experience with Castlebrae has been very good. I viewed a number of properties with them, and found the agent's to be knowledgeable. They are not pushing to make a sale, and are genuinely interested in helping you find the right property for you!

Jonathan · 14 September 2025

★★★★★ 5/5

Google

No regret so far. 👌 quick and effective response. …

Olubunmi · 11 June 2026

★★★★★ 5/5

Google

Castlebrae staff were brilliant with me from the minute I walked through their door. A fantastic team of staff that are professional, friendly, helpful and made sure I was looked after whilst I looked for a new place to call home. Always kept in the loop with anything associated with my wee place and genuinely felt like they cared about me. This only allows me to give five stars.....I would give them double that amount for all they did for me.

Tam · 28 March 2024

★★★★★ 5/5

Google

Highly recommended! Very professional staff. House viewing was 1 tenant candidate only, so I got the adequate time to see the property properly and got detailed answers to my question during the viewing. The flat itself was lovely so I didn't need much convincing in the first place to be honest. After the viewing I applied via MyRentalCv which was very convenient. The offer arrived in a day and all of the checks were swiftly done. 1 week later I collected my keys. Because I am new to the country, the staff took their time explaining every little detail. Overall I had a very pleasent experience and recommend Castlebrae.

Esin · 27 February 2024

★★★★★ 5/5

Google

I'm very happy with the service that Castlebrae provides. Every member of staff I deal with is friendly and very helpful and if I ever have any queries they take time to talk these over with me and explain my options. The tradespeople that Castlebrae use are reliable and trustworthy and usually attend very quickly to carry out any necessary checks or repairs. I'm genuinely happy to leave a 5* review and would recommend Castlebrae to any landlord.

Amethyst · 27 February 2024

★★★★★ 5/5

Google

Great company to rent from. Joanne, Ria & Pheobe really care about not just the landlord but also the tenants. We couldn't thank them enough for all the help and attention to detail they've given us over the years. Thanks Castlebrae!

Jason · 14 July 2025

★★★★★ 5/5

Google

As per usual the inspection team handled our inspection with respect and understanding. Great team.

Leanne · 13 February 2026

★★★★★ 5/5

Trustpilot

Lynn was fantastic from the start

Lynn was fantastic from the start. Always helpful, communicative, and friendly, making the selling of my home really straightforward. Would highly recommend!

Ms · 2 July 2025

★★★★★ 1/5

Google

Stay clear at all cost. I’ve rented a few places from different letting agents and Castlebrae are the most dishonest and unhelpful agent around. They will ignore my maintenance requests, the staff are very rude, they give short notice for visits that unless I took time off of work for they would fine me and now they have refused to return my deposit for provably false reason. Happy to no longer be a customer of Castlebrae but unfortunately they are not engaging with me regarding my deposit months after I returned the property.

Ryan · 11 July 2023

★★★★★ 5/5

Google

I cannot praise all the staff at Castlebrae enough, even though I was 450 miles away in Kent throughout the process of getting my tenancy, the levels of customer service were second to none. Excellent communication and very friendly and helpful staff made the whole process effortless and stress free, I would definitely recommend them

Adrian · 31 October 2024

★★★★★ 5/5

Google

Having been involved in the rental market for over 30 years I’ve experienced disappointing service from other agencies. In what is a very difficult job trying to ensure tenants and landlords are treated equally and fairly Castlebrae work exceptionally hard to do this with honesty and integrity. Will continue to work with them for any letting and sales in the future. Thanks for all your help to date.

Alistair · 27 February 2024

★★★★★ 5/5

Google

It was very good and fast to me

Hilda · 13 March 2026

★★★★★ 5/5

Google

Great service with Castlebrae and keep you informed. Thank you for my report sent to me. Happy tenant. Thank you all.

Janet · 13 November 2025

★★★★★ 5/5

Google

Phoebe Reid has done an exceptional job and really helpful.

Madhavan · 4 October 2026

★★★★★ 5/5

Google

As a first time landlord I would have found the whole procedure quite daunting, however, CastleBrae professionally guided me step by step making the process a pain free experience. Highly recommended.

Terence · 14 July 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Castlebrae, and I must say, the experience was exceptional. The team was not only professional but also remarkably proactive, friendly, approachable, and incredibly helpful throughout the entire process. Their comprehensive management from start to finish made the transaction seamless. I would highly recommend their services to anyone in search of a trusted estate agent in West Lothian.

Naveed · 28 January 2024

★★★★★ 1/5

Google

WARNING: if you are renting or planning to rent from Castlebrae, ensure you take dated and detailed pictures of every single room before you check out. They will try to keep a large amount of your deposit for miscellaneous “cleaning charges” and will refuse to explain what exactly they took the money for. We have recently gone through a lengthy process with SafeDeposits Scotland in order to regain hundreds of pounds that Castlebrae claimed we owed them, despite leaving the property in immaculate condition. It took over 56 days to get our money back in full, during which time Castlebrae refused to talk to us, provide a breakdown of the “cleaning costs”, or participate in any of the formal dispute resolution stages through SafeDeposits Scotland. We had no opportunity to be present during the check-out process, as we were not told when this was, and only received the report one calendar month after the end of the tenancy (not the next working day as stated in their own exit guidelines.) It is our belief that, if we had not kept meticulous evidence of how we left the property, Castlebrae would have been successful in their attempts to keep almost £300 from us for no reason. We have also noticed that, based on other reviews here and on other platforms, we are not the only people who have had this negative and stressful experience when dealing with Castlebrae. Please proceed with caution.

Abbie · 8 October 2022

★★★★★ 1/5

Facebook

WARNING: if you are renting or planning to rent from Castlebrae, ensure you take dated and detailed pictures of every single room before you check out. They will try to keep a large amount of your deposit for miscellaneous “cleaning charges” and will refuse to explain what exactly they took the money for.We have recently gone through a lengthy process with SafeDeposits Scotland in order to regain hundreds of pounds that Castlebrae claimed we owed them, despite leaving the property in immaculate condition. It took over 56 days to get our money back in full, during which time Castlebrae refused to talk to us, provide a breakdown of the “cleaning costs”, or participate in any of the formal dispute resolution stages through SafeDeposits Scotland. We had no opportunity to be present during the check-out process, as we were not told when this was, and only received the report one calendar month after the end of the tenancy (not the next working day as stated in their own exit guidelines.)It is our belief that, if we had not kept meticulous evidence of how we left the property, Castlebrae would have been successful in their attempts to keep almost £300 from us for no reason. We have also noticed that, based on other reviews here and on other platforms, we are not the only people who have had this negative and stressful experience when dealing with Castlebrae. Please proceed with caution.

Abbie · 24 September 2022

★★★★★ 1/5

Google

Quite possibly one of the worst estate agents I've had the displeasure of "dealing" with. I say "dealing" as they seem to have zero interest in potential tenants, so we never really went much further than emails telling me how busy they are. I guess it is telling that from the first time I spoke to someone I was told to "chase up on Wednesday if no one gets back to you", at least the staff know how useless they are. We enquired about renting a flat through Castlebrae and completed the MyRentalCV on the Monday, but unfortunately 3 weeks later and 4 attempts to get an update on a viewing, we heard nothing. If this is how a company deals with potential clients, imagine how hard it would be to get in contact if there was a problem with the rented property. I cannot reiterate how unprofessional this company comes across, please do yourself a favor and avoid them at all cost, unless you enjoy chasing up emails and phone calls and being fobbed off endlessly.NegativeResponsiveness, Professionalism

Andrew · 26 August 2022

★★★★★ 5/5

Google

Excellent service & communication from the initial viewing to moving into our new home. Despite us being abroad when the viewings took place, CastleBrae team kindly arranged a virtual viewing so we don't miss out on the property we were very interested in. Everything else went smoothly from there. They have been a pleasure to deal with.

Marika · 27 April 2024

★★★★★ 1/5

Google

We have contacted Castlebrae about the property we were interested to view. They told us we must fill in MyRental Cv application, which we have. However, they forgot to mention it automatically sends out requests for references to both employer and current letting agent. They were unable to arrange the viewing for over 7 weeks, they reassured us as soon as they are able to go ahead with the viewings we will be contacted asap. In the meantime we viewed another property and contacted them for an update on the viewing and they said they have been having viewings and received many offers for the property. The whole process was an utter time waste.

Anita · 5 July 2022