Castlebrae Sales & Letting Ltd Bathgate reviews

Hi Tharindu, Thank you for your wonderful, detailed review of our service. It was our pleasure to help you secure your property. If there's ever anything we can do to help you in the future, please don't hesitate to let us know. Kind regards, CastleBrae Sales & Lettings

Hi Andrew, Thank you for taking the time to leave your fantastic feedback. It really means a lot to us to hear we've exceeded your expectations We're delighted to read how pleased you've been with our support and we'll be sure to pass on your kind words to the team. We wish you and your husband the very best in the property. If you ever need us, please don't hesitate to get in touch. Kind regards, CastleBrae Sales & Lettings

Hi Chloe, We're delighted we were able to help and grateful you took the time to leave us your wonderful review! Your feedback really is appreciated and means a lot to us. Kind regards, CastleBrae Sales & Lettings

Dear Lillie, Thank you for your lovely 5-star review today! It was our pleasure to assist and support you to find your next home. If there's ever anything we can do to help you, please don't hesitate to let us know. Kind regards, CastleBrae Sales & Lettings

Thank you so much for your wonderful review! We're delighted to hear that Phoebe made such a positive impression throughout your search. Sticking with our clients every step of the way, keeping them informed through the highs and the lows, is exactly what we strive for, and it's brilliant to hear that came through. We'll be sure to pass your kind words on to Phoebe and the rest of the team! Thank you again for recommending CastleBrae. We wish you all the very best in your new home, and please don't hesitate to get in touch if we can help with anything. 🏡

Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling disappointed, though we would like to clarify several important points to ensure a fair and accurate representation of the situation. The decision to serve notice was made by the landlord, who had independently chosen to sell the property. You had expressed interest in purchasing the property, but this offer was not accepted by the vendor. Regarding the inventory and deposit process: at the beginning of the tenancy, you were provided with a detailed inventory report and given ample time to review, comment on, or amend it. This process is designed to ensure full transparency and allows tenants to raise any concerns from the outset. With respect to your comments on inflated repair costs, we’d like to clarify that, CastleBrae do not mark up or profit from maintenance work. We pride ourselves on transparency and integrity in this area. All maintenance costs are passed on at cost and, where relevant, supported by third-party contractor invoices. At the end of a tenancy, any proposed deductions are assessed independently by the Tenancy Deposit Scheme, which considers evidence from both landlord and tenant before making a final, impartial decision. Our role as managing agents is to present the required factual documentation, we do not benefit financially from the outcome and remain neutral throughout. We are sorry to hear that you feel the process was unfair, though we are confident that all procedures were carried out in line with current regulations and industry standards. We remain open to constructive dialogue and wish you the best moving forward. If you would like to discuss your concerns further please do reach out to our Branch Manager Jody McAdam on 01506 676300, she would be happy to discuss the matter in more detail.

Dear Jennifer, CastleBrae note your comments. Regarding your concerns, we take them seriously and have conducted a thorough review of the issues raised. It's important to clarify that CastleBrae aim to always provide transparent and fair services to all our tenants. We would like to advise that this platform is not the place to personally attack employees of the company. Our employees have the right to carry out their duties without these types of defamatory remarks. Should you have a complaint like this it should be directed to the Branch Manager for resolution. Please feel free to call the branch on 01506 676300 and speak with Jody McAdam who is more than willing to go through all of your concerns. Regarding your deposit, this can be discussed with Safe Deposit Scotland who review all evidence to ensure a fair outcome for all parties. We look forward to discussing this with you further. Kind regards, CastleBrae Sales & Lettings

Thank you so much for your kind words, Nicole! We’re absolutely delighted to hear that your experience was such a positive one. Buying your first home is a big milestone, and we’re thrilled that Lynn was able to help make the journey smooth and enjoyable for you. Wishing you all the best in your new home! The CastleBrae Team 🏡

Hi MacMerc, Thank you for taking the time to leave us such a wonderful 5 star review! David will be thrilled to hear you were delighted with his professionalism and support. It was our pleasure to assist you. Thank you for trusting CastleBrae with the sale of your property. Kind regards, CastleBrae Sales & Lettings

Thank you so much for your amazing feedback! We're thrilled to hear that you had such a positive experience and that Kayla made you feel welcome and supported throughout the virtual tour. 😊 …

Hi Angela, Thank you for your kind feedback, Lynn will be delighted. Thank you for trusting CastleBrae with the sale of your home. Kind regards, CastleBrae Sales & Lettings

Thank you for your lovely feedback! We're so glad to hear that Phoebe was able to assist you with your viewing requests and provide the support you needed. 😊 …

Hi Gordon, Lynn will be delighted to read your positive feedback. Thank you for taking the time to leave us a fantastic five star review and for trusting us with the sale of your home. If we can ever help you in the future, please don't hesitate to contact us. Kind regards, CastleBrae Sales & Lettings

Dear Tomasz, Thank you for sharing your feedback and we are sorry to hear that you are unhappy with your experience. Regarding the £200 pet deposit, this was outlined in the tenancy agreement that you signed. This deposit is a standard condition to account for potential damages associated with keeping a pet, and it was communicated during the agreement process. We apologise if there was any misunderstanding. We would be happy to discuss this further. Please feel free to reach out to our team directly so we can work to address any outstanding concerns. Kind regards, CastleBrae Sales & Letting

Hi Ken, We're delighted to hear you're pleased with our support. We'll let Tracy and Karen know about your fantastic feedback. Thank you for taking the time to leave your review. If we can ever help you in the future, please let us know. Kind regards, CastleBrae Sales & Lettings

Thank you so much for your kind words, Derek. It’s fantastic to hear that you’ve been so pleased with the service since CastleBrae took over. We really appreciate you taking the time to leave such a lovely review.

Thank you for your kind words! We'll be sure to pass on your feedback to Jessica.

Thank you so much for your kind words! We're truly glad to hear that you felt supported and that everything was handled professionally and efficiently. 😊 …

We are disappointed to read you were unhappy and have emailed and left voicemails to have a chat. In the meantime we wish to clarify the points you have raised. We have a copy of the inventory you signed together with the photographic CD provided for you. We would happily have provided a further copy if you had mislaid the original. We also provided exit guidelines 2 months before your exit, advising tenants to check their original inventory, again you did not advise us you had mislaid your copy. Two separate visits were made by a qualified heating engineer who was unable to find any fault with the system and found the timer, boiler and hot water in full working order. Our maintenance co-ordinator discussed the timer etc with you to rule out any operational issues. In situations like this when no fault is found and the landlord has paid for an engineers visits, we have to explain to tenants that further visits may be chargeable. As you did not raise this again and the system was left in working order we could only assume it continued to work. We work very hard to ensure tenants and landlords are not faced with unnecessary costs and have never knowingly left any tenant without heating. Engineers are arranged within a matter of hours and we have a stock of emergency heaters if the issue cannot be resolved quickly and parts are required. In all respects we found you to be good tenants who looked after the property and disappointed in this inaccurate account of your tenancy. Until some minor deposit deductions were made we were unaware of any dissatisfaction and are sorry if this has influenced your opinion.

We are disappointed to read you were unhappy and have emailed and left voicemails to have a chat. In the meantime we wish to clarify the points you have raised. We have a copy of the inventory you signed together with the photographic CD provided for you. We would happily have provided a further copy if you had mislaid the original. We also provided exit guidelines 2 months before your exit, advising tenants to check their original inventory, again you did not advise us you had mislaid your copy. Two separate visits were made by a qualified heating engineer who was unable to find any fault with the system and found the timer, boiler and hot water in full working order. Our maintenance co-ordinator discussed the timer etc with you to rule out any operational issues. In situations like this when no fault is found and the landlord has paid for an engineers visits, we have to explain to tenants that further visits may be chargeable. As you did not raise this again and the system was left in working order we could only assume it continued to work. We work very hard to ensure tenants and landlords are not faced with unnecessary costs and have never knowingly left any tenant without heating. Engineers are arranged within a matter of hours and we have a stock of emergency heaters if the issue cannot be resolved quickly and parts are required. In all respects we found you to be good tenants who looked after the property and disappointed in this inaccurate account of your tenancy. Until some minor deposit deductions were made we were unaware of any dissatisfaction and are sorry if this has influenced your opinion.

We are disappointed to read you were unhappy and have emailed and left voicemails to have a chat. In the meantime we wish to clarify the points you have raised. We have a copy of the inventory you signed together with the photographic CD provided for you. We would happily have provided a further copy if you had mislaid the original. We also provided exit guidelines 2 months before your exit, advising tenants to check their original inventory, again you did not advise us you had mislaid your copy. Two separate visits were made by a qualified heating engineer who was unable to find any fault with the system and found the timer, boiler and hot water in full working order. Our maintenance co-ordinator discussed the timer etc with you to rule out any operational issues. In situations like this when no fault is found and the landlord has paid for an engineers visits, we have to explain to tenants that further visits may be chargeable. As you did not raise this again and the system was left in working order we could only assume it continued to work. We work very hard to ensure tenants and landlords are not faced with unnecessary costs and have never knowingly left any tenant without heating. Engineers are arranged within a matter of hours and we have a stock of emergency heaters if the issue cannot be resolved quickly and parts are required. In all respects we found you to be good tenants who looked after the property and disappointed in this inaccurate account of your tenancy. Until some minor deposit deductions were made we were unaware of any dissatisfaction and are sorry if this has influenced your opinion.

Hi Laura, Thank you for leaving us a wonderful 5 star review. It's a pleasure to assist you. Kind regards, CastleBrae Sales & Lettings