Castlebrae Sales & Letting Ltd Bathgate reviews

★★★★★ 5/5

Google

I moved up from London this month and while trying to let a place in the Edinburgh area, I found it extremely difficult. Many letting agents didn’t return my messages or emails. When I reached out to Castlebrae, Tracy was amazing and understood my situation being so far away to do viewings and she at accommodated my needs by doing a video of the property live for me. She did not hesitate to provide support and get me into the right place. The rest of the staff were great at communicating all the way through the application and approval process. I’m now in a lovely place and area thanks to them! I know who to call first when I’m looking to go from a rental to purchasing. I highly recommend them!

Heather · 14 October 2025

★★★★★ 5/5

Google

Having purchased our property through Lynn Maxwell in 2021, it only felt right when she got back in touch of March this year that we arranged the sale of our property through her and Castlebrae. From start to finish Lynn was first class. Quick to visit and talk us through the process, on hand to answer any and all questions we had. As we weren't quite ready to go straight on the market she arranged for all premarketing to be completed, including our photos, a video and brochure description. When the time came to finally go live, Lynn jumped into action, swiftly arranging our home report within 48 hours and our house was on the market in less than 5 working days. Organising the viewings was a breeze and Lynn kept me updated throughout. It was no surprise that our property went to closing within 5 working days, receiving an offer well above asking and market value with two delighted parties. Whilst we're happy to be moving, we're sad that we won't have the pleasure of having Lynn help us with any property sales or purchaes in the future. Through and through she is an absolute joy and we couldn't have asked for anyone better to guide us through. Thanks Lynn!! Xx

Owen · 14 September 2025

★★★★★ 5/5

Google

We had an excellent experience working with Lynn at Castlebrae. We were so impressed with her communication when buying our new house that we decided to use Castlebrae to sell our property too. This was our first time selling and Lynn was supportive, knowledgeable and kept us informed throughout the whole process. The professional property photos were excellent and Lynn kept us updated with viewings. We ended up selling within 7 days. Highly recommend.

Alice · 14 July 2025

★★★★★ 5/5

Google

Excellent experience in selling a property with Lynn Maxwell at Castlebrae. Lynn kept me up to date with the sale at every stage, from arranging the home report and advertisement to looking after the viewings and providing feedback. The property sold in less than a week for over the home report price. The process was smooth from start to finish and I couldn’t recommend her highly enough!

Ross · 14 September 2025

★★★★★ 5/5

Google

We relocated from the South of England to West Lothian three years ago and Castle Brae were beyond amazing, they were so helpful with having the keys and paper work all ready for us arriving after a 5 hour car journey. Our property is always well managed, we have had two large storms since moving into our property and any issues we had were very quickly resolved. All the staff are very respectful of our property when completing inspections and are always really friendly and approachable. I would highly recommend anyone who is looking to rent a property to visit the Castle Brae website or visit them in person

Amy · 13 January 2026

★★★★★ 5/5

Google

Outstanding service from start to finish! Lynn at Castlebrae Estate Agents was absolutely fantastic throughout our house sale. From the very beginning, she kept us fully informed, always approachable, friendly, kind, and incredibly understanding. Her professionalism and experience made all the difference, she sold our house so quickly and made the whole process feel smooth and stress-free. We felt completely supported every step of the way. I genuinely cannot recommend Lynn highly enough, she’s a credit to Castlebrae and an absolute gem to work with!

Mary · 13 November 2025

★★★★★ 5/5

Google

Recently purchased a house through Castlebrae and the service was excellent. Sales agent Lynn was amazing. She kept me informed at every stage and was quick to return calls. On the day we got the keys she was in touch throughout the day to let me know what was going on and when we moved in, there was a lovely welcome box too which was much appreciated. What was a stressful time moving house was made my h easier thanks to Lynn and Castlebrae.

Nick · 13 November 2025

★★★★★ 5/5

Google

Sold my property through Castlebrae. Lynn Maxwell was my agent and can honestly say it was completely hassle free from start to finish. First class service and property sold within a week. Everything was very prompt and very professional . Lynn was lovely and kept me up to date with every stage of the sale. Would highly recommend this company and Lynn. 10/10 service.⭐⭐⭐⭐⭐

Lorna · 7 May 2025

★★★★★ 5/5

Google

My overall experience with CastleBrae sales & Letting has been fantastic. I started renting a property with the agency recently as a new tenant and I cannot fault the service provided so far. It was a smooth transition throughout and I was kept up to date regularly, alongside every staff member I have spoke to has been helpful and approachable. A massive special thanks to Phoebe. Phoebe is professional, kind, welcoming and has offered amazing communication throughout the application process via email and over the phone. Phoebe was great at resolving any concerns I had and very accommodating, which helped to ease any anxiety I had. I would recommend CastleBrae to anyone looking to rent as I personally feel this agency does a great job meeting their clients needs and they have provided excellent communication throughout.

Kristin · 14 September 2025

★★★★★ 5/5

Google

I’ve been with Castlebrae for 13 years, and with the sale of our property, I want to express my sincere thanks to Jody, and the team. Their professionalism, dedication, and consistent communication made our lives completely stress-free. We always felt confident that our tenants were well looked after. It’s sad to close this chapter, but we are truly grateful for the outstanding service over so many years. Highly recommended.

Jane · 13 December 2025

★★★★★ 5/5

Google

Flawless experience from start to finish, Lynn Maxwell was brilliant, attentive, engaging - as a buyer I found her to be reassuring and flexible, and felt she was as invested in getting me the perfect property as she was in matching her sellers with the best buyers for their needs. Very positive experience all round.

Angela · 14 June 2025

★★★★★ 5/5

Google

I had a fantastic experience selling my home through Castlebrae. Lynn was extremely professional from start to finish. The whole process was seamless. She kept me up to date every step of the way. I didn’t have to wonder what was happening. An excellent result with the sale resulting in a closing date and offers significantly above the asking price. I would highly recommend Castlebrae to anyone looking to sell or let their property. Thank you Lynn

Tracey · 11 August 2024

★★★★★ 5/5

Google

I Have always found the maintenance team especially Ria very helpful, polite and Courtois every time I have called. i have worked with the team for a number of years and will continue to do so as the team as a whole are second to none.

Michael · 14 July 2025

★★★★★ 5/5

Google

We were looking for a place in the west lothian area to move in and I found this letting agency's adverts on rent places. Its really good experience with Castlebrae Sales and lettings where they were very responsive and was responsible during the rent process. All the documents were well organized and details provided on the place. I would like to thank Marisa and the team and highly recommend Castlebrae for all your housing requirements.

Tharindu · 27 May 2024

★★★★★ 5/5

Google

My husband and I have recently rented a property with Castlebrae Sales and Letting and their customer service has been amazing. From arranging a viewing at last minute to the full process of agreeing the lease, to the moving in it has all been seamless! A massive thanks to Tracy and Karen for all their hard work.

Andrew · 15 February 2025

★★★★★ 5/5

Google

The team at Castlebrae were absolutely fantastic. Jill was amazing at the viewings, she was very knowledgable about each property and took the time to get to know me and what I was looking for so she could put my name down on other similar properties. The team were so accommodating offering virtual video viewings if I couldn’t make in person which was a big help. Karen was fantastic as well at all the paperwork side of things, quick to respond to any questions and made the whole process a breeze. Thanks to the entire team for helping me find the perfect place!

Chloe · 28 December 2023

★★★★★ 5/5

Google

I've been very happy with the level of service so far from Castlebrae. Many letting agencies wouldn't even respond to my rental enquiries, once they realised I lived outside the UK. Thanks to Jill Brooks and the rest of the team at Castlebrae, my husband and I were able to find a lovely rental very close to his work. We look forward to working with Castlebrae in the future.

Lillie · 26 June 2024

★★★★★ 1/5

Google

I would strongly advise caution when dealing with this estate agency. My experience was deeply disappointing and marked by a clear lack of integrity and professionalism. After expressing interest in possibly purchasing the property I was renting, the agency responded by serving me notice to vacate within three months. The issues didn’t stop there. Upon move-out, the agency inflated repair costs and deducted an unjustifiable amount from my deposit, even though I left the flat in better condition than when I moved in. The inventory comparison process was highly misleading: entry photos were taken from a distance, failing to document pre-existing wall marks, dust, and appliance wear. Meanwhile, the exit report used close-up images to exaggerate minor imperfections. This inconsistency created an unfair and inaccurate portrayal of the property's condition at check-in. I found the entire process opaque, one-sided, and frankly exploitative. Renters deserve fair treatment, transparency, and respect for legal agreements, none of which I experienced here.

Beatriz · 14 August 2025

★★★★★ 5/5

Google

I received the most excellent service from Lynn and the team at Castlebrae when selling my property. Lynn really put me at ease and looked after everything, making the whole process so much easier than expected. My property sold extremely quickly and well above the asking price. I really can't thank Lynn enough for all her help.

Miss · 14 October 2025

★★★★★ 1/5

Google

I lived in a property of theirs for 5.5 years. At the end of the tenancy I was told the landlord wished to sell the property , I offered to buy it but was met with terrible attitudes, with decisions taking too long, time running out and lack of contact I decided to buy elsewhere. Upon exiting I paid £300 for a professional clean which included cleaning of all the appliances, floors and carpets however they have still tried to take cleaning fees and redecoration fees out of my deposit (despite not being allowed to decorate as per the lease as well as the recommendation from safe deposits Scotland to redecorate every 3-5 years) along with some other charges (some which I agree with) to reduce my payment to 0. I managed to go through the Safe Deposit Scheme to get most of my deposit back, which was amazing however ultimately should not have been required. I've found the attitudes throughout the years to vary from polite to downright despicable, Karen Swan particularly has a terrible attitude to tenants (or maybe just me?). David also broke the data protection act by forwarding an email to me and not removing my landlords personal email address which is an issue in itself. Lisa advised me that one of my inspections didn't count because the person who did it got sacked - I don't feel that necessary information to share with a tenant and very unprofessional. If I ever find myself needing an agent to support in property dealings, I will not be using them and do not recommend anyone else does either.

Jennifer · 14 July 2025

★★★★★ 5/5

Google

I was in the market for property , and I was shown round a lovely home by Lynn Maxwell . She was so friendly and helpful. She made me feel at ease and helped me with the process. I had fantastic communication from Lynn and she made the whole experience of purchasing my first home run so smoothly! I would definitely recommend castleBrae and lynn . I can't wait to get my keys ! Thank you so much 💐🍾🥂🏡

Nicole · 14 July 2025

★★★★★ 5/5

Google

After considering other agents locally for the marketing of our 2 bed property in Armadale we decided to proceed with Castlebrae, mainly due to David's friendly professional manner. There was considerable interest from the time the house went live, and he secured an offer we were more than happy with within a few days. We would have absolutely no hesitation in recommending them. Thank again for a great job!

MacMerc · 15 October 2023

★★★★★ 5/5

Google

Kayla was wonderful! Very kind, welcoming, and helpful throughout the virtual tour. I absolutely loved the place. Thank you so much for making it such a positive experience. 10/10.

Fernanda · 14 July 2025

★★★★★ 5/5

Google

I would like to thank Lynn Maxwell for her support and professional assistance and advice through out the sale of my property. When things became complicated she was always there to listen support and offer advice and did not give up. Excellent service from start to finish.

Angela · 31 October 2024