Trusted Agent profile · Bath, Somerset
Verified
★★★★★
507 reviews across 2 platforms
1a Mile End London Road, Bath, Somerset, BA1 6PT
Zest's office in Bath, Somerset, at 1a Mile End London Road, is rated 4.4 out of 5 across 507 reviews on two platforms, including 497 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Zest won in 2026.
The Trusted Agent 2026 results for Zest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
5/5
GoogleI had a fantastic experience renting a property through Zest for 18 months. Natalie was our primary contact and she was extremely helpful throughout our tenancy and was always on hand and lightning quick to tackle any issues that arose. I …
Thanks for the great review, Rob - we really appreciate it. Wishing you continued happiness in your next property.
5/5
GoogleZest, Dana in particular, have been fantastic at guiding all parties through the sale of my flat. In another agencies hands I'm sure the sale would have fallen through, the victim of some legal technicalities. But Dana went above and beyond …
Thank you for your lovely review David, were glad to hear you were happy with our service. … More
5/5
GoogleGreat staff and service
5/5
GoogleLove the new office and prominent location. There is a real fresh and modern feel about the whole agency (the staff, the office, marketing etc) which I feel is unique and more in keeping with today's market in Bath, rather than the more …
Thanks for the 5 star review Neil. Really pleased you like the new office - we love it too! There is a coffee waiting for you anytime...
5/5
GoogleZest, and in particular Bluebell, has been absolutely great in helping me obtain wonderful new accommodations in Bath. Bluebell has always been prompt to respond and tirelessly answered all my questions. I heartily recommend this agency; the service they offer is impeccable.
Thanks Lena, Bluebell will be really pleased to read this. Enjoy your new home!
1/5
GooglePoorly managed properties with appalling customer service. Avoid Updated review 22/04/25 …
Hi Daniel, We are very saddened to read your review. I understand that you are a neighbour of one of our Student, HMO properties, and this has caused some distress and … More
5/5
GoogleI have been With zest lettings for many years and have always find them very helpful they go above and beyond to manage my student properties. we have had some difficult students in some properties over the years and they have dealt with …
5/5
GoogleAmazing friendly and supportive service. Everything was sorted out before i even had time to think about it - highly recommend Tanika and Zest property . They are the BEST ! Thank you !
Thanks for the great review, Netanya. We hope you will be really happy in your new home and look forward to being of assistance when you need us! From all the team at Zest
5/5
GoogleSelling our house, Zest did everything they were supposed to in a timely and efficient fashion.
Thank you, Thomas. We really appreciate the ⭐⭐⭐⭐⭐. From all the team at Zest Sales & Lettings.
5/5
GoogleWe've just bought a house that Zest were selling, and to say they went above and beyond doesn't come close. Lisa did everything she could to help make the process as straightforward as possible, even finding us a short term rental at late notice when we suddenly had to complete on our house before we could get into the new one. I cannot fault a single aspect of their service, and I would 100% recommend them to anybody thinking of selling in or around Bath.PositiveResponsiveness, Professionalism
So pleased you have finally made it in to your new home! Huge congratulations from us all at Zest and thank you so much for taking the time to write a review.
5/5
GoogleEm Stopforth and the all team was incredibly helpful to make the all processed smoothly as possible. Great clear communication. Highly recommend their service.
Thank you, Marzia. We really appreciate the ⭐⭐⭐⭐⭐. From all the team at Zest Sales & Lettings.
5/5
GoogleThank you to Lisa and the team at Zest Sales for providing an outstanding service. They truly care about their clients and deserve a five star rating.
Many thanks for the fantastic review, Sarah. From us all at Zest Sales & Lettings
5/5
GoogleLevi was so super helpful, communicative and friendly, making our experience of renting as easy as can be. Nick was very accommodating in showing us around & answering all questions about the property. Thank you S&S!
Dear Imogen, thank you for your kind words, it was a pleasure to help you find your new home and we hope you'll be very happy there. Best wishes from Levi and all the team
5/5
GoogleSelling my house with Zest made the whole experience smooth and efficient. They have a personal approach, and communications were excellent. I would highly recommend Zest.
Dear Angela, Thank you so much for the ⭐⭐⭐⭐⭐ review - hugely appreciated, From us all at Zest Sales & Lettings
5/5
GoogleZest handled both our sale and purchase and I was really impressed with their extremely professional and friendly service, and at a really competitive fee. Dana was our agent and she was fantastic - very clear and timely in her …
What a lovely review- thank you Richard. So pleased you got the home that you wanted and we wish you the very best there.
5/5
GoogleI had a great experience dealing with Zest, Natalie was very informative and helpful with the rental process. The whole procedure was very smooth and completed with time to spare for a nice change. I did look at other properties with …
Many thanks for your review Simon - it's really important to us that the fees paid are fair and commensurate with the work that we do on behalf of tenants. We are so pleased that you had a positive experience, thanks for choosing Zest, Bath.
5/5
GoogleI have found ZEST to be very friendly and easy to deal with, they are responsive and clearly concerned to provide an excellent service. I have never had any reason to doubt what I have been told. Which is not always …
David, Thanks so much for your positive review- It's great that you have found the team to be friendly and helpful. We're very pleased that your experience has … More
5/5
GoogleFantastic buying experience! Lisa and Alex were there throughout our purchase to answer any questions that we had, and to provide updates on the process. 5*
Many thanks, Ryan - we all hope you are really happy in your new home. Best wishes from us all at Zest Sales & Lettings
5/5
GoogleNew tenant with Zest. Friendly, professional and very efficient communication (especially from Em but also the others).
Thank you, Guillaume. We really appreciate the ⭐⭐⭐⭐⭐. From all the team at Zest Sales & Lettings.
5/5
GoogleI’ve had such a great experience with Zest. The whole team are incredibly friendly and approachable, and nothing is ever too much trouble for them. They’ve gone above and beyond to make things easy for me, always responding quickly and …
1/5
GoogleThis agency ( Lillie Burton ) is proceeding to unfair deductions on students deposits without any support ( invoices ) and with grounds which are not serious ( alleging that circa 700£ are owed for professional cleaning including for an …
5/5
GoogleEarlier this year, we moved into a student home that was in poor decorative condition and faced several other challenges. We were fortunate to have Emma Loveland assigned to assist us, and her dedication and efficiency in resolving these …
5/5
GoogleAbove and Beyond!! We just wanted to say a massive thanks to Natasha for providing such a slick and …
Thank you so much for the ⭐️ ⭐️ ⭐️ ⭐️ ⭐️- from us all at Zest
1/5
GoogleI have never before felt the need to post a Google review but having recently experienced poor service from Zest's 'senior property consultant' I felt compelled to share my experience. I had contacted Zest to enquire about their fees as I will shortly be letting my property via an agent for the first time. I received a very abrupt response, asking how much my property was worth so that they could send me their fees. I found this very bizarre - no other agency I had contacted had a) sent such an abrupt response and b) asked me to value my own property. Surely as a letting agent, you should have an idea on property value based on location, and would not withhold vital information for a landlord to make an informed decision? I advised this by return and was told that they needed to know the value as their fees had a minimum level. I accept this but any other agency simply advised on their schedule of fees what their minimum fee was. I persevered in hope that I was just dealing with a poor communicator (I had been recommended Zest from a friend who was a tenant a few years ago) and was eventually sent a list of fees, which exceeded almost every other agency in Bath which I had contacted! Given my poor experience thus far, I replied advising of this and stating that I did not feel we were aligned. To my shock I then received an email advising that I was incorrect in two of the agencies that I had advised as quoting a cheaper fee and was given their standard fees on their NATIONWIDE website, not those given to me by the local branches. I find it absolutely appalling that having done my own research beyond looking on a website, that someone who I had already informed that I felt was unhelpful and unprofessional then felt it was acceptable to contradict me. I cannot believe that anyone would feel that poor level of service would be acceptable in a market where letting agencies seem to be rife. I will certainly not be giving my property to Zest. I also request that you do not ask me to remove my review as it appears you have with others below as your 'senior property consultant' did not need to send their final response - I can only presume this was to have the last word. Perhaps the team would benefit from the knowledge that in the world of customer service, the customer is always right.
Dear Fiona. We are really sorry and saddened to read this. We have tried contacting you a number of times but the number you have given us does not connect. Our Managing Director has also reached out to you and we have not had any response. The property consultant in question was devastated to read your review as she felt she was trying to assist in giving you a valuation via email as you live abroad. Clearly this did not come across in the way it was intended and we are so sorry. When you next visit Bath, please do pop in and see us- we'd appreciate the opportunity to apologise in person.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Zest's Bath office has 507 reviews across two platforms: 497 on Google, 10 on Facebook.
Zest Bath is rated 4.4 out of 5 across all 507 reviews, and 4.4 out of 5 on Google from 497 reviews.
Yes. In The Trusted Agent 2026 awards: Zest, Bath won Trusted Agent; Zest, Herne Bay won Gold.
Zest Bath, 1a Mile End London Road, Bath, Somerset, BA1 6PT.
