5/5
GoogleJust a quick note to thank Porschia Stedman for all the hard work during this years checkout. I know you are doing hundreds of these, how you keep track of it all is beyond me. So thankyou very much.
Trusted Agent profile
Verified
Zest reviews
★★★★★
507 reviews across 2 platforms
1a Mile End London Road, Bath BA1 6PT
Zest's Bath office at 1a Mile End London Road is rated 4.4 out of 5 across 507 reviews on two platforms, including 497 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Zest won in 2026. Checked 9 October 2026.
Awards
Trusted Agent 2026 results for Zest. Each award is assessed separately from the review sites.
- Trusted AgentZest, BathTrusted Agent 2026 · National position 1955
- GoldZest, Herne BayTrusted Agent 2026 · National position 861
Reviews
Every review we hold for the Bath office, from every platform, shown as written. First names only.
Google5/5
GoogleWe have used Zest for student lettings. They have always been very professional and extremely helpful when dealing with them. They have been both responsive and easy to get hold of whilst also being very understanding. The human touch makes all the difference. Thank you to all the staff, I would definitely recommend you.
Agent replied · 24 March 2026
Thank you, Siobhan. We really appreciate the ⭐⭐⭐⭐⭐. From all the team at Zest Sales & Lettings.
5/5
GoogleOur recent tenants stayed for 2 years and we received a thank you card for the first time. All the staff at Zest have been so helpful, particularly Porschia who has been helping me this year. Thank you
5/5
GoogleAs a landlord with 28 years experience I am very pleased with the service I receive from Zest, where Jessica Crawford is my letting manager. Communications are clear which enables me to work alongside Zest as part of a team.
Agent replied · 27 August 2024
Thank you for the ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Geoff! We really appreciate it and it’s a pleasure to work with you. From all the team at Zest Sales & Lettings
1/5
GoogleIn a nutshell: "Carpetbaggers and Charlatans". Was a tenant for approximately 14 months. My experience with Zest started out reasonably okay for the first 40 days, though this standard dropped like rock from a height and shattered upon a hard cold ground - an understatement to say the least. Following on after the apparent honeymoon period, queries were left unanswered and at times had no responses at all. Rent was extortionate. Agency fees unreasonably extortionate. Customer service was absolutely shocking! They ignored maintenance issues relating to poor workmanship of various areas in the property. They were dishonest. They will attempt to obtain all or most of your deposit money in order to appease the landlord's at your expense - a massive conflict of interests, something I experienced with no end. Take note: On the Zest properties website, they boast: "In the last 12 months we have a DPS dispute rate of precisely 0%" - This is absolutely untrue, as my deposit was disputed via the DPS (And got most of it back). Their apparent award statements about being the "Best at this, and the Best at that .... " are unrealistic and questionable to say the least. My advice as a tenant would be to avoid Zest and go with an alternative, though should you decide to go with them take heed of what I have said. Watch out while you have the chance ....
Agent replied · 18 October 2023
Dear “Lilly Green”, we would thank you for your feedback but we can find no record of any tenant going by that name in the whole of Zest’s history. We are happy to invite to our London Road office any prospective customers concerned by what they have read in your “review” and if necessary allow them to confirm for themselves that these comments are in fact spurious and malicious. If in reality you are a tenant who has recently pursued a dispute and are hiding behind a pseudonym then things become a little clearer. Naturally in every situation where damage is caused to a landlord’s property by the tenant, we will try to recover from the departing tenant an appropriate contribution to the cost of remediation. It is perhaps understandable that in some cases tenants are reluctant to take responsibility for the damage caused under their occupation, either by themselves directly or by other unspecified individuals. Until now, we have been able to resolve every situation of initial disagreement like this that we have ever faced through our negotiation with both parties who are (in some cases after frank exchanges of views) prepared to act responsibly. Unfortunately we can confirm that during the past week we have indeed experienced our first ever dispute where we were unsuccessful in reconciling both parties. As a result we are no longer able to claim a 100% record and will instead have to confess that in our 8-year history we have actually only managed successfully to resolve 99.95% of end-of-tenancy issues. Despite what “Lilly Green” may think, we act fairly and reasonably in trying to hold to account anyone who doesn’t do the right thing and that includes ourselves. While it may be true to say that our level of customer service has recently fallen somewhat short of our aspirations and reputation, we have taken decisive steps to invest in our people & systems to drive improvement to better serve our loyal, valued clients and continue to win awards. We recognise that in any situation there are multiple points of view and we genuinely always try to see things from all sides. In the spirit of actually doing the right thing rather than just talking about doing the right thing, we extend our invitation to come and talk things through to whoever “Lilly Green” really is so that we can consider any authentic grievance on a one-to-one basis.
1/5
GoogleHorrendous customer service. Emma Loveland, head of asset and tenancy management, refused to read preliminary documents before arbitration, and refused to provide an invoice for most of the charges made against the deposit. This was even highlighted as poor practice by the DPS. What's even more ridiculous is that the charges could likely have been upheld if Zest had bothered following correct procedure. They represent the worst of student letting agents. Please do not trust the reviews here.
5/5
GoogleI am extremely happy with the service I received through Zest, they were able to help me every step of the way and made the whole process so simple and straightforward. In particular I'd like to thank their Senior Lettings Negotiator Natalie Giles, who was so happy, friendly and helpful throughout the process. Even when I was further into the process and was being dealt with by their Lettings & Sales Administrator, whom I had a few problems with, Natalie was able to step in and resolve the problems which made a huge difference when it came to actually moving into the property. The communication and support she provided was invaluable during what can often be a stressful time. Although I am now settled in she would not necessarily be my first point of contact as lettings negotiator, I know that she would be happy to help in any way I needed which is endlessly reassuring. Thank you Natalie, and thank you Zest!
Agent replied · 18 October 2023
Thank you for this review Samantha! We are so pleased that you had a great experience. From all at Zest, Bath
5/5
Googleexcellent service.... from the time i registered an interest in a property to getting the keys it was all completed in less than 2 weeks.. special mention to Emily who was super professional and made the process seem effortless
Agent replied · 27 August 2024
Thank you for the ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ - we really appreciate it. From all the team at Zest Sales & Lettings
5/5
GoogleJo and I have worked with the Zest Student letting team now for 3.5yrs and only have positive things to say. As a local business Zest have always provided a dedicated point of contact as opposed to a faceless call centre. Zest (Beth & Glenn) are never satisfied with the status quo and always keen to take feedback on board, thinking of new ways of enhancing their service to both tenants and landlords. This approach filters down to other members of the team (eg Lillie) and has only accelerated since Emma joined the team. Our current day to day contact is Jess who is professional and friendly, always exhibiting a can-do attitude. When Jess has not been available other members of the team (Tilly) have stepped in and bridged the gap seamlessly. The summer changeover is a particularly busy, intense and stressful period and Jess has done an excellent job. Emotions can run high, but Jess always appears calm and collected……an old head on young shoulders if I am allowed say that……always seeking to balance the expectations of both tenants and landlords which is no easy task ! Finally, I’d like to give a mention to the Accounts team ( Karen and Simona) who are incredibly efficient, responding to any query very promptly.
5/5
GoogleWe appointed Zest with the letting of our house a few years ago and are extremely satisfied with their services. Not only does Zest successfully take care of the letting and the tenants' needs, but above all, they provided us with excellent support during the extensive renovation of the house. This meant that the renovation project was organised and completed by Zest for us in a stress-free manner, in the best possible time and in a professional manner. Any repair work that needs to be done is also always promptly organised by Zest. Communication with the team is excellent and we can only recommend Zest!
3/5
GoogleBeen using Zest to manage my properties for several years but service is now more focused towards keeping the tenants happy at the landlords expense
Agent replied · 22 April 2026
Thanks so much for taking the time to write a review- really appreciate it and it’s great working with you. From all the team at Zest.
5/5
GoogleExcellent friendly service. A very smooth transition making moving in a pleasure. There were a couple of miscommunications, but these were resolved quickly and efficiently.
5/5
GoogleThanks to Katie from Zest Estate and Letting Agents, we were quickly able to sort out housing in the span of 3 days. She was quick to reply and guided us through the tenancy application progress. We look forward to staying in our new accomodation next year!
5/5
GoogleWe were extremely happy with the efficient and professional handling of the sale of our house. Lisa and her team went above and beyond to make things run as smooth as possible. Definitely recommend them.
Agent replied · 27 August 2024
Thank you for the ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ - we really appreciate it. From all the team at Zest Sales & Lettings
5/5
GoogleDuring a recent episode involving damage by a third party to my rental property Emma Loveland of Zest has been invaluable to me. I was abroad during this time so Emma took on the lead in dealing with all parties, including some sensitive negotiations. She handled it all with care and professionalism, going above and beyond the standard level of service, and as such I do not hesitate to highly recommend Zest and Emma in particular.
5/5
GoogleI have had the absolute pleasure to work with Duncan (ZEST Bath) over the last three months and his help, efficiency and knowledge (and friendliness!) have been pivotal in the whole process! I have just completed on my fabulous new home and with Duncan’s continuous coordination/liaising with all other parties concerned, it has been a BREEZE! THANK YOU THANK YOU.
5/5
GoogleI have recently let out my flat through Zest and they were very quick to find me a suitable tenant. The whole experience has been very smooth and efficient with excellent communication from Em. I am very happy to recommend them and in …
Agent replied · 24 March 2026
Dear Jan, Thank you so much for the ⭐⭐⭐⭐⭐ review - hugely appreciated, From us all at Zest Sales & Lettings
5/5
GoogleWe had a fantastic experience renting a property through Zest. From the first phone call we made to book a viewing until the finalisation of our agreement, Zest has been of great help. We would like to personally thank Natalie who was the one that helped and guided us through each step . She was extremely helpful and kind throughout the process. We really thank everyone there at Zest, and wish the best.
Agent replied · 18 October 2023
Thanks for taking the time to write this, John. Natalie will be especially pleased! Really hope you enjoy your new home and we hope to be able to help again in the future.
5/5
GooglePorschia is always very helpful, nothing is too much trouble for her and she always finds solutions to problems. As a landlord I am happy with Zest lettings, managing the property.
5/5
GoogleDavid couldn't have been more helpful and attentive. Being a long distance house purchase David went above and beyond expectations of an estate agent. Thank you.
Agent replied · 30 August 2026
Thank you for your lovely review, we wish you all the best in your new home!
4/5
GoogleCharlie Pinnell was very helpful and attentive.
Agent replied · 27 August 2024
Thank you so much for taking the time to review us - really appreciate it and so pleased Charlie was helpful. From all the team at Zest.
5/5
GoogleWe rented a house for almost 2 years through Zest Estate and Letting Agents. Everyone at Zest was thoroughly professional and helpful throughout from the viewing to completing paperwork so we could move in. During our time at the property …
Agent replied · 24 March 2026
Dear Sushmita, Thank you so much for the ⭐⭐⭐⭐⭐ review - hugely appreciated, From us all at Zest Sales & Lettings
5/5
GoogleI must compliment Zest Loves Property who are our landlords management company, they have been so good and understanding with all our dealings. They look after our interests as well as the landlords. I particularly would like to thank Em …
Agent replied · 24 March 2026
Dear Frank, Thank you so much for the ⭐⭐⭐⭐⭐ review - hugely appreciated, From us all at Zest Sales & Lettings
5/5
GoogleZest are by far the best estate agents in Bath, perfect mix of modern approach to images/marketing, but also very approachable. They also give realistic price valuations (they don't over or under sell just for a quick commission). Would …
Agent replied · 24 March 2026
Dear Luke, Thank you so much for the ⭐⭐⭐⭐⭐ review - hugely appreciated, From us all at Zest Sales & Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Zest
How many reviews does Zest have?
Zest's Bath office has 507 reviews across two platforms: 497 on Google, 10 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Zest's rating?
Zest is rated 4.4 out of 5 across all 507 reviews, and 4.4 out of 5 on Google from 497 reviews, checked 9 October 2026.
Has Zest won any awards?
Yes. In The Trusted Agent 2026 awards: Zest, Bath won Trusted Agent; Zest, Herne Bay won Gold.
Where is Zest's Bath office?
Zest, 1a Mile End London Road, Bath BA1 6PT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.