Trusted Agent profile · Bath · Somerset
Verified
★★★★★
509 reviews across 2 platforms
1a Mile End London Road, Bath, Somerset, BA1 6PT
Zest's office in Bath, Somerset, at 1a Mile End London Road, is rated 4.4 out of 5 across 509 reviews on two platforms, including 499 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Zest won in 2026.
The Trusted Agent 2026 results for Zest, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
1/5
Google(Former tenant) Things at the start of the tenancy lead us into a false sense of security about the quality of service from Zest. Into our tenancy the agent responsible for us changed jobs and we were left without a clear sense of who were …
5/5
GoogleWe bought a property via Zest. The service was great, especially the very helpful Dana. Thanks.
Thank you for your review Dave - We will pass over your lovely comments to Dana! … More
5/5
GoogleVery happy with the service provided. Helpful and clear communication throughout.
Dear Thomas, Thank you for your kind words, it was a pleasure to help you find and move to your new home, and we hope you will be very happy there. Best wishes from the Nick and all the Blandford team
1/5
GoogleMyself and my husband had a viewing booked for a house in Yeovil with zest bath on Saturday and they didn't show, call or even email to let us know that the property has been SOLD. We were told that it was an open day viewings only. Very …
5/5
GoogleDespite trying to find a place and move into in the space of 2 weeks and over xmas Zest managed to find me somewhere and get all the arrangement in place. Nothing was too much trouble and they communicated every step of the way to make the …
1/5
GoogleYou need to be very careful with choosing this agency.I have been with this agency 3 years.Last year's experience was very disappointing. For half a year waited to fix taps, did not get any reply. Until landlord contact me and I fixed taps …
1/5
GoogleAbsolutely abysmal company, we were left with a broken shower and no downstairs lights for months and now that we've left, they won't give us our deposit back. I've heard that other people had a "honeymoon" period followed by their …
5/5
GoogleI have felt in very capable hands when dealing with Zest. I can't praise them highly enough. On deciding to move from my home, I contacted several agents. Ilona at Zest suggested I look at changing the use of my house so that I would be …
5/5
GoogleI used Zest to rent out my parents home when they went into sheltered accommodation, I cannot speak highly enough of the staff at Zest and the level of service I have received. I have never had to rent out a property before and was …
1/5
GoogleTerrible Lettings Agency - booked me in for several viewings after assuring me there was no one else viewing. Fast forward to day of viewings I get a cancellation email saying the property has had applications taken on it! Absolute heinous company, avoid at all costs.
4/5
GoogleEfficient friendly service from beginning to end.
Dear Nicola, thank you for your kind words. It was a pleasure to help you and we wish you well in your new home. Best wishes from Tom and all the team
5/5
GoogleI was a tenant with Zest for nearly 3 years. Excellent and very helpful service all throughout, would highly recommend!
1/5
GoogleCouldn’t believe how rude “professionals” could be!……… will not be returning, would NOT recommend to anyone!
5/5
GoogleIt's been really refreshing to deal with a lettings agent who places an emphasis on customer service. As a young professional who was searching for a flat to rent on a budget, I found it refreshing that I was treated just as importantly as …
5/5
GoogleAfter dealing with a couple of very poor letting agents in Bath, I am delighted with Zest. They have been very helpful and our move was very smooth. They even accommodated a viewing on a Saturday. We are having problems with our shower …
5/5
GoogleAs first time landlords we were somewhat unsure as to how to proceed. Zest patiently took us through the process step by step and were always on hand to provide friendly and helpful advice. In all our dealings with Zest the staff were …
5/5
GoogleI am in a student let and zest took over being letting agent from our previous agency. We had numerous problems with the previous agent, however since transferring to zest a couple of months ago, we have had new fire alarms, windows fixed, …
5/5
GoogleWe have just finished an 18 month tenancy with Zest and it really has been a pleasure the whole way through! The lady who conducted our viewing (afraid I can't remember her name now!) was so enthusiastic about our beautiful top floor flat …
5/5
GoogleI found all of the members of staff we had contact with to be very helpful and accommodating. They were prompt in getting back to us regarding what information was required for our referencing and it was all completed very quickly. When we …
1/5
GooglePrevious tenant (2018/19). Zest lacks the ability to communicate and respond efficiently leading to damage of the property, unsafe living conditions and deductions to our deposit. Despite negotiating with them for months after check out we …
5/5
GoogleHelpful friendly staff
1/5
GoogleHighly unprofessional lettings department, breached my personal data. Poor customer service, would not recommend.
1/5
GoogleLettings department is run by an unprofessional, rude and incompetent manager/partner. Use another agent.
5/5
GoogleWe've changed from another agency to Zest in the middle of our tenancy and it's been amazing so far! They literally fixed everything we asked them to and are so responsive to all our complaints regarding the house, couldn't be more happy :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Zest, Bath won Trusted Agent; Zest, Herne Bay won Gold.
