5/5
TrustpilotGood Customer Service
Katraielle Grant has been working along side me and she has performed well, given me amazing customer service.
Trusted Agent profile · Bath
Strattons & Partners Bath reviews
★★★★★
945 reviews across 2 platforms
Camden House, Bath, BA1 6EH
Strattons & Partners's office in Bath, at Camden House, is rated 4.7 out of 5 across 945 reviews on two platforms, including 285 Google reviews rated 5.0.
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Reviews
Every review we hold for the Bath office, from every platform, shown as written. First names only.
Trustpilot1/5
Trustpilotterrible!!
property management team was a joke! found horrible tenants, didn't conduct proper referencing and bother managing arrears... letting management team members were unreliable, untrustworthy and dishonest which left us in huge arrears, tenants won't leave and eventually when we managed to get them out, our property was left in a horrendous state. The words of comfort from the letting manager Amir G were, "at least they didn't smash the windows!"Absolutely useless as a letting management agent, won't touch them with a barge pole!
5/5
GoogleStrattons and Partners are professionally, honest and helpful estate agents. I believe they really did take some of the stress out of selling my fathers property and kept me informed throughout the process. I would recommend them to anyone looking to sell their property.
5/5
TrustpilotMohammed was very helpful
Mohammed was very helpful Very professional did his best for us
4/5
TrustpilotAppreciation message
Good communication with clients. Agent George Barnes was helpful.
4/5
TrustpilotGood agents
Still in the process of moving but Katraielle has been helpful with getting everything done. Thanks team.
5/5
GoogleIf you are looking to sell your home, choose this firm. They’ve been very responsive to viewings requests, are available when other agents would not be, and the agents that have showed us around have been really nice and professional.
Agent replied · 23 June 2023
Thank you Paul - happy to help!! We'll stay in touch i'm sure. If other customers are looking to buy then get in touch with the team via the website or phone.
5/5
TrustpilotKatraille was very professional and was…
Katraille was very professional and was a pleasure dealing with her. She has a big future ahead.
1/5
TrustpilotZero communication and no customer care
Exact same experiences as those listed below. Plenty of contact and communication to receive deposits etc. but all communication dries up as soon as money changes hands.Never found out what branch we actually deal with and have been told we would receive call backs 7 times by 5 different people. We listed things we needed doing on hand over of the deposit and were told everything would be done only to find out from the landlord didn't have this information passed on to him.I even sent e-mails with queries we had we no response. It's a pain because streets ahead seem to have the nicest properties but seems like they have no clue about customer service.
5/5
TrustpilotGeorge was very friendly and had a…
George was very friendly and had a professional manner. Kept me up to date with any new properties and communicated well. Thanks
5/5
TrustpilotSatisfactory service
I have been in touch with Nailah from last few weeks who provided a good and satisfactory service in regards property search. I am very thankful to her as she dedicated her 100% during the month of searching. Lastly I found a good home for my family. I feel very friendly and kind of excepted care from her. Very Thankful.
5/5
TrustpilotBest agent
By far, Mix the best agent I’ve come across!
5/5
TrustpilotPerfect service
Perfect service, very professional customer service. Thank you Gemma.
5/5
TrustpilotManagement of property
Laura C has been very helpful in managing the property and always makes sure she got the right outcome for both the tenants and me as the landlord.She is quick to respond to emails and I always felt I could message her so the relationship was good from the start.I would definitely recommend her to manage properties.
4/5
TrustpilotProperty manager- Laura Costa
Property manager- Laura CostaLaura has helped us with confusions with our bills when we first moved in and has been consistent with all the checks through the past year. She responds quickly to any requests and has overall relieved us from worrying about where to go during an uncertainty.
4/5
TrustpilotGeorge is very kind and respectful
George is very kind and respectful, ready to help and listens. Very pleased with him
5/5
GoogleAlex of Strattons and Partners has been very helpful and professional. He made the whole purchase process very smooth and efficient. His advice and suggestions are very valuable. I really hope to work with him again.PositiveResponsiveness, Quality, Professionalism
Agent replied · 23 June 2023
Hua Shi - you were a brilliant buyer of a lovely property. It's perfect - please invite us around to have a look when you have done your renovations.
5/5
TrustpilotProperty manager-Jasmine Smith
Jasmine has taken over as our property manager in the past few months. We have found her to be very professional and responsive to any enquiries, and pleased that she takes responsibility and owns any issues through to completion keeping us updated.Thank you and keep up the good work.
5/5
TrustpilotPippa pulled out all the stops!!
Nice and easy AST renewal for 2023. 1x call to Cerrone and Pippa sorted out the contract signing, giving both me and the tenants a quick nudge to keep us on track. All now done and dusted for another year, with happy tenants and landlord. Thankyou both.
5/5
TrustpilotBest Property Manager
Laura has always been a very kind and supportive property manager, very helpful and understanding, she fallows all issues till the end making sure every job is fixed and successfully done as well as with all check-up routines of the property to make sure all is working well.
5/5
TrustpilotMr Cameron was looking after us
Mr Cameron was looking after us. He managed to found nice and good price property for rent.
5/5
TrustpilotGeorge was very good
George was very good. He explained everything about property. Answered all my questions.Thank you.
4/5
TrustpilotReview for George and Emma
George and Emma were really helpful and did maintain a great professionalism Weldone guys
5/5
TrustpilotCerrone has been very proactive in…
Cerrone has been very proactive in managing tenancy issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Strattons & Partners Bath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath.
