Trusted Agent profile · Bath
★★★★★
945 reviews across 2 platforms
Camden House, Bath, BA1 6EH
Strattons & Partners's office in Bath, at Camden House, is rated 4.7 out of 5 across 945 reviews on two platforms, including 285 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Strattons & Partners Bath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
5/5
TrustpilotService from Hannah McAlpine from South norwood :-…
Hannah McAlpine from South norwood :- really professional and caring at the same time. I have not had a time when she has not followed up on an enquiry, called me back etc. She also knows about the properties she is selling, having done her research.
Thank you for taking the time to leave us a review. I will pass your lovely comments on to Hannah. Thanks, Laura
4/5
TrustpilotIm giving 4 starts instead of 5 because…
Im giving 4 starts instead of 5 because previously I have reported issues with the property I currently rent and they never updated me or got anything done unless I chased up. But Crystal and now Jasmine have been great supporting my needs and advising me always hope the great work carries on and all issues get fixed
5/5
TrustpilotImpressive service
Cameron was a highly responsive and patient agent who helped us through the entire process of rental contract. Definitely recommend to anyone who has need.
5/5
TrustpilotRyan was incredibly helpful and…
Ryan was incredibly helpful and responsive during the search for our new home. Thank you so much for all your help.
5/5
GoogleI've had a great experience with the recent purchase of my first property, through Alex at Strattons and Partners. I found Alex very helpful, attentive and he provided good communication throughout every step of the sale. He made the process stress free, as I didn't know what to expect as a first time buyer. I'd definitely recommend Strattons and Partners! Thank you again for all your help.
5/5
TrustpilotGeorge Barnes was constantly helping me…
George Barnes was constantly helping me to get a home. The team is fantastic. Thanks.
1/5
TrustpilotThis is the worst agent I have ever…
This is the worst agent I have ever seen. I wanted to rent my flat the Agent Manager viewed the flat, sent me the agreement and then got disappeared. Agent Manager neither replied my call nor my email for month. After a month when I emailed to terminate the agreement then Agent Manager replied that she has a potential tenant who wants to rent the flat. Such a big liar.
5/5
TrustpilotCamz was absolutely the best
Camz was absolutely the best. Kind, understanding and extremely helpful in I and my wife getting a house in London for our first time renting.
1/5
TrustpilotUnprofessional Staff Addiscombe Branch.
We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the employee we were dealing with never replied. It got to the point where the neighbours on both sides of the house escalated the complaints to managers, but they were as unhelpful as the people they managed! The situation was only resolved when the tenants moved out, and us poor unfortunate neighbours had endured 6 months of misery, and sleepless nights. The agents they sent out to show the house to new renters were unprofessional, and we could hear from their conversations that they knew nothing of the area, and were giving out incorrect advice on rents and deposits. Their website says that their motto is "Nothing is too much trouble." Our experience is the opposite. We would never recommend that anyone uses this branch to rent out their property with.
5/5
TrustpilotAwesome Service!They help me get a flat within my…
They help me get a flat within my budget and that was awesome! Thanks to Maya and her team
5/5
TrustpilotI had a great experience
I had a great experience, Maya was very helpful, showed concern and was always ready to assist us.
1/5
TrustpilotExtremely bad service from Emma McKenzie
A really bad and poor experience from Emma McKenzie with a very aggressive attitude. Called me to chase for the rent accusing me for not paying it whereas it has been paid in full, like any other month as it goes as direct debit. Mess and chaos within a company structure, my real Property Manager "on an unexpected leave, no one knows until when". Someone manipulates with the finances and they are calling tenants accusing them of not paying the rent in full. Disaster.
1/5
TrustpilotTerrible customer service in the…
Terrible customer service in the Croydon branch. My husband and I were looking for a two bedroom flat some months ago, a blonde guy treated us poorly. Due to COVID we couldn’t have proper viewings, we were going on the sites he was telling us to check the area and every place was worse than the previous one. When we asked if he had more options he said he didn’t really want to waste time. Unbelievable. I don’t think this kind of attitude goes well with customer service. Not even three days later we found a lovely house by ourselves. Shame.
5/5
TrustpilotThe Agent was very helpful and followed…
The Agent was very helpful and followed through to find the perfect fit
5/5
TrustpilotI had such a smooth and fast…
I had such a smooth and fast experience. Enzo was especially super fast in responding and very helpful. Thanks so much again.
5/5
TrustpilotGeorge has been very helpful and…
George has been very helpful and proactive in trying to find a place suitable to my requests.
5/5
TrustpilotLaura C - Property Manager
We have been assigned numerous property managers for our flat over the years with quick turnover commonplace. Laura our most recent whom has been ours for a while now has provided the most attentive, detailed and timely service and comms in managing our property and dealing with ongoing legal obligations and responding to unplanned incidents.
1/5
TrustpilotDropped like hot coal on move in day!
We were supposed to be moving into a property in Whitestone Way, Croydon. This had been agreed on 03/07 to move in 02/09. Passed the reference checks etc. When asking for the contract in the weeks leading up to the move in we were continuously fobbed off. It wasnt until 3pm on move in day that we were told the landlord had cancelled last minute due to a bereavement. This almost left us homeless as we'd already given notice to our current landlord. Later on that night we see that the property has been posted again online for an immediate move in date. They said this was a tech error but the advert is still up at the time of writing. My friend called them and asked if they were taking viewings which they confirmed they were. When confronted about this they simply blocked us on WhatsApp. Be careful in your dealings with these people, you wouldn't treat your worst enemy like that!
3/5
TrustpilotRental Experience
I like the fact that to company was helpful in matching my request to all available apartment, and viewing booking was prompt and impressive. However, the documentation Request,review and feedback process should be improved to cut down the time to ensure faster closure. In my experience, it appears unending. But in all, its splendid talking to the company
1/5
TrustpilotSelling our property and had streets…
Selling our property and had streets ahead Addiscombe visiting us. The staff who visited us was kind and seemed professional. So we thought yeah we will go with them. We called left messages no one returned our calls. Sent emails and no reply. This happened about 4 times in a week.If they are doing this at this stage how will it be after we sign the contract with them. So I emailed them and told them that we will be going with a different agency as we are not happy with the communication. Still no reply. Glad that we didn't go with them.We went with BARNARD AND MARCUS and glad we did, I never have to call to chase things up. They will always call me to update me of everything. Staff is wonderful. Every thing is fantastic.
5/5
GoogleAlex and his partner at Strattons were excellent in every respect and always let me know when the home was being visited. Polite, extremely efficient and friendly, but also business-like. Could not fault them and would recommend them.
5/5
GoogleAlex and Dylan were extremely helpful and very proactive. They were easy to communicate with and very responsive.
5/5
GoogleBrilliant service from start to finish. Navigated us through the process of both buying and selling with complete professionalism together with clear care and consideration. We could not have been in safer hands, Alex & Dylan are a fantastic team.
5/5
GoogleAlex and Dylan did an amazing job selling our home, they were very helpful and knowledgeable on dealing with the solicitors and chasing up on all sides to ensure a smooth and quick transaction. Highly recommended! M&H
Thank you so much for your kind review. We know that you will be working away on the next project and fun things that are happening in your world. It was a pleasure to help you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Strattons & Partners Bath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath.
