Trusted Agent profile · Bath and North East Somerset
★★★★★
1,738 reviews across 2 platforms
4 Wood Street, Queen Square, Bath, BA1 2JQ, Bath and North East Somerset, BA1 2JQ
Part of Knight Frank, see every office.
Knight Frank's office in Bath and North East Somerset, at 4 Wood Street, is rated 4.9 out of 5 across 1,738 reviews on two platforms, including 146 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Knight Frank won in 2026.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
GoogleThe overall experience of appointing Knight Frank Bath was excellent from the instruction to completion of the sale of our property- it proved to be a protracted sale, but Francesca Leighton-Scott kept the sale on track to fruition. Highly recommend Knight Frank as selling agents.
Thank you for your kind words Colin, it was a pleasure to work with you both. Please don't hesitate to contact me if I can be of any assistance in the future. Thanks, Fran
5/5
TrustpilotAnik was really helpful as a property…
Anik was really helpful as a property manager. Great service. Would recommend
Thank you for your kind review, we will continue to work with you. Anik
5/5
GoogleI have known Charlie Taylor and his team at the Bath branch of Knight Frank for some years - not directly in its estate agent role but as consistent supporters of local events and charities. Among other events they have sponsored the Bath RNLI Christmas Fair for several years and all the charming and helpful staff, led by Charlie - support the event itself. They are true participating members of the Bath community, which is reflected in their professional success.
5/5
GoogleWhen it came to selling the house on Lansdown, that had been home to our family since the early 1960s, we were delighted that we chose Knight Frank. From the start, when we were first thinking of selling, Matthew Leonard and his team provided a highly professional and personal service. Always available, always ready with sound advice (and reassuring words when needed) nothing was too much trouble. We are very grateful and would highly recommend Matthew and the Bath office of Knight Frank.
5/5
TrustpilotShoutout to Summer White for being…
Shoutout to Summer White for being super helpful !
Hi Daniel, Thank you so much for your kind review. I hope you love your new home. Thank you, Summer
5/5
GoogleFantastic experience selling our company’s property through Knight Frank in Bath, after having a less positive experience with other estate agents. Sam went above and beyond to get the best price and manage the sale from start to finish, offering honest and open feedback. Would not hesitate to recommend Sam to anyone selling in Bath, and we will be using him for anything in the area in the future!
5/5
TrustpilotGood property manager
Anastasia has been supportive of my requests whenever I needed.
Dear Arjan. Thank you very much for the feedback. This was always a pleasure working with you.Anastasiia
5/5
TrustpilotEmma Soanes is warm and kind
Emma Soanes is warm and kind. Loving her service.
Thank you for your review and lovely words! It has been a pleasure managing your apartment and I wish you all the best with your new property manager. Many thanks, Emma Soanes
5/5
TrustpilotI dealt with Sam to rent my flat
I dealt with Sam to rent my flat. Good diligent service
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
5/5
TrustpilotWendy Gilchrist was incredibly helpful…
Wendy Gilchrist was incredibly helpful and efficient in contract renewal
Nadia, it was a pleasure to help and delighted you are so happy in your home! Wendy
5/5
TrustpilotLouna Del Barrio was wonderful
Louna Del Barrio was wonderful Many thanks
Thank you Mohammed for your really kind review. Louna
5/5
TrustpilotVinnie from Renewals is great
Vinnie from Renewals was great in negotiating my lease extension. Quick, sensible, and efficient.
Dear Ioannis,Thank you for your kind words.It was a pleasure to assist you again.Thanks.Kind regards,Vinnie
5/5
TrustpilotStine | Fanstic Professionalism
Stine was fantastic, very accomodating and flexible throughout the process and i would highly recommend her.
Dear Wilhelm,Thank you very much for your kind review! It was a pleasure to assist you and Carl to move into your flat in Notting Hill!Hope you enjoy and feel free to reach out for any assistance you may need in the future.Best wishes,Stine
5/5
TrustpilotBought new house and sold old house…
Bought new house and sold old house with Helen at Knight frank. the process was smoother than what I'd been told of estate agents and Helen was very helpful throughout and patient when our solicitors dragged their heels.
5/5
TrustpilotOscar was awesome 🤩
Hi Suzetta, thank you for your review - it was a pleasure to meet you and I hope you enjoy your time in your new property. All the best, Oscar
5/5
TrustpilotWe have been really pleased with our dealings with Knight Frank
We have been really pleased with our dealings with Beth at Knight Frank. She is very responsive, has a great attention to detail and it is clear she is working very hard on behalf of both tenant and landlord to make everyone happy. Very professional and very easy to deal with. Highly recommend.
Hi Samantha, thank you so much for your kind words. It has been delightful working with You, I am so pleased we were able to find you a lovely home. Best of luck with the packing these next few weeks! Best, Beth
5/5
GoogleKnight Frank did a great job marketing and selling our property. Matthew Leonard was attentive and helpful throughout as was the local viewing agent who knew the area and made such a difference. Communication from the team was excellent and we wouldn't hesitate to recommend KF Bath.
Dear Simon Many thanks for taking the time to provide us with a review, much appreciated. Best wishes, Francesca
1/5
TrustpilotNever renting with Knight Frank again. TDS timeline for deposit return is ignored and no consideration for tenants during and at the end of the tenancy.
I ended my tenancy 1 month (4.5 weeks) ago, and received the check out report 3.5 weeks ago, but Knight Frank still hasn’t returned my deposit and hasn’t even informed me what deductions they are intending to make. Despite my numerous requests to return the deposit in full (as we left the property in good condition and have evidence against the inconsistent claims the check out report is trying to make), all I receive in return is that the property manager is still processing the charges with my landlord. This comes after he indicated he required “a couple of days” to get back to us following the receipt of the check out report. These “couple of days” was 3.5 weeks ago. The latest ‘update’ after I re-requested my deposit back, was that he was waiting for quotes on the charges he intends to put on us. This update was over a week ago. All this keeping in mind that TDS stipulates that the deposit should be returned within 10 days of the tenant requesting it. It is clear they never had any intention of going through this process swiftly. I asked about the expected timeline when I moved out and got a generic response that it’s all dependant on myself and the landlord. I have been actively involved and it’s Knight Frank dragging its feet. As usual they act only for the landlord and ignore the financial and emotional strain this has on the tenants. Keeping in mind this is after a 2 year tenancy which included a rat infestation and a broken boiler in the middle of winter, amongst a tonne of other issues (like waiting 6-8 weeks for repairs flagged on check in to be resolved).I have rented with a range of agencies before and I have never been treated this way. Stay away from Knight Frank - they might have flats that look nice but you’ll find yourself paying a high rent and having to put in an unreasonable amount of effort to get things resolved. All this while after the terrible experience you have had, they will try to keep your deposit too. PS if you submit a formal complaint to KF they will respond within 28 days - not particularly helpful if your property manager is the one holding up the process.
5/5
TrustpilotRobin Macdonald from Knight Frank
Robin Macdonald from Knight Frank has made the whole maintenance and upkeep of our property in Wapping/Shadwell an easy, stress-free process. He's always available one email away, with very helpful responses, and always quick to action. He's a great ambassador to the company!
Many thanks for your kind review Nico! It has been an absolute pleasure to assist you so far and look forward to continue working with you for the duration of your time at Sovereign Court.Best,Robin
5/5
TrustpilotKnight Frank
Knight Frank - high quality agency - I experienced it for lettings twice now and I am very positive about it.Summer White: she is absolutely great. Very commercial, great attitude, responsive and quick as well as kind and elaborate when you experience issues in letting your property.
Dear Ale, Thank you so much for your kind words! I and am delighted to hear that you’ve had a good experience with Knight Frank. I’m so glad to have been able to assist you in your lettings. Please don’t hesitate to reach out if you need anything in the future!Warm regards,Summer White
5/5
TrustpilotKristian Lee was really helpful in…
Kristian Lee was really helpful in getting our issue resolved on the same day
Dear Devin.It was a pleasure assisting you. Thank you for your kind review.Kristian
1/5
TrustpilotNO ONE replies
NO ONE replies, NO ONE available on the phones.... NO ONE or anyone there gives a dam with selling anyone a house... Lies, Lies and more lies... You telephone them and your told that there is NO ONE in Birmingham's office to sell you a home.... or an apartment.... They a very swanky office in Birmingham City Centre and yet it seems NO ONE works there..... Why does it not allow me to put no stars on here......
5/5
TrustpilotVery efficient and dealt with my query…
Ehteshaam Ahmed was very efficient and dealt with my query professionally.
Thank you very much for your kind words and always a pleasure assisting you Mark! Please feel free to contact me for any further assistance in the future.Ehteshaam
5/5
TrustpilotI was hugely impressed by Ehteshaam…
I was hugely impressed by Ehteshaam Ahmed. Ehteshaam responded immediately and with clear understanding to my message and resolved a serious problem regarding my flat amazingly fast and effectively. I did not need to do anything as all was taken care for by Ehteshaam. Thank you very much Ehteshaam! Great to have you work for me!
Thank you so much for your kind words Athena, it is a pleasure to be of service! Please do let me know if you ever have any queries or require any assistance in the future.Kind regards,Ehteshaam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Knight Frank, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Knight Frank Bath New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Yes. Knight Frank Bath New Homes won Trusted Agent in The Trusted Agent 2026 awards.
