Chase Buchanan Bear Flat reviews in Bath and North East Somerset

★★★★★ 1/5

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Chase Buchanan - Twickenham

Having sent a few enquiries out as one does at the end of a tenancy and looking to move, I was inundated with phone calls and voicemails from Chase Buchanan despite my explicit message in every enquiry ‘DO NOT CALL - due to my shift working pattern I am not able to answer calls during normal working hours’. This having been neglected, I of course was not able to return calls on time but always answered emails as promptly as I could. A property I was due to move into via a separate agent fell through on the day the tenancy was set to begin due to the landlord deciding to move into the property himself with his entire family, so I sent out new enquiries including some to Chase Buchanan. On Friday I listened to a 40 second voicemail from one of their agents whereby he asked for a call back, was silent for half of the message having not realised he didn’t hang up and said ‘ugh I’ve spoken to this girl so many times’. Perhaps see this as an opportunity to sell one of your properties, or have sympathy that I still have not managed to move, rather than complain at the new work prospect and be blatantly rude. I emailed this individual advising him to learn to hang up the phone before making remarks and not to bother contacting me again. I then received both a marketing email and a phone call from the individual the following day trying to offer alternative properties and barely apologising for the ‘prolonged’ voicemail. I told him it wasn’t the fact it was prolonged, but the rudeness of the comment at the end. I reminded him not to contact me again and my decision was based purely on his unprofessionalism. Good luck losing clients with that kind of attitude Chase Buchanan.

G · 14 January 2024

★★★★★ 5/5

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Ellie has been super helpful in the…

Ellie has been super helpful in the process of looking for a new flat - she's been very communicative and a great pleasure to work with throughout the whole process.

Jennie · 23 February 2024

★★★★★ 5/5

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Thanks Kris

Thanks Kris , you were brilliant from start to finish, sold my house for full asking price from the first viewing, I highly recommend Chase Buchanan at Hampton Hill

Consumer · 1 March 2024

★★★★★ 5/5

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Flawless

I can't fault my experience with Chase Buchanan. Pippa was friendly and helpful throughout the process, always quick to answer any questions and offer advice.

Carlitos · 16 May 2024

★★★★★ 5/5

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Chase Buchanan have managed my property…

Chase Buchanan have managed my property portfolio for the last 26 years and have been excellent.

Aspy · 20 March 2026

★★★★★ 5/5

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As Landlords we have excellent service…

As Landlords we have excellent service from Chase Buchanan and especially the property manager Audrey Sawyer.

Mrs · 19 March 2026

★★★★★ 1/5

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Landlords & Tenants - AVOID!

We originally signed our tenancy agreement with Lets Move who offered a great service. Then they got bought by Chase Buchanan and that's where our problems started...We reported a mould problem throughout the flat and nothing was done about it. The carpet and walls were damp to touch and it wasn't until we got an independent inspection that we learned the place was riddled with mould mites. This explained my partners asthma condition worsening considerably.On the very rare occasion they did reply to our polite and reasonable emails we got a blunt, unhelpful response often written in a defensive tone accepting no responsibility.After almost a year of living in these conditions we decided to cut our losses and managed to find another flat to move into. This involved having to replace a large proportion of furniture as we did not want to take the mould mite infestation with us, costing thousands.To some up their unprofessional approach to letting they tried withholding our deposit to go towards fixing the damp issue. Our deposit was quickly returned when we suggested going legal.We are now renting through Taylors who cannot do enough to help us and the whole process feels a lot more professional.

Sam · 25 November 2023

★★★★★ 5/5

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I am the landlord of a property that is managed by Chase Buchanan…

I am the landlord of a property that is managed by Chase Buchanan. I have had the pleasure of dealing with Michelle Hand and Bijou Pasticheur in the Hampton Hill office. They are always courteous, helpful and extremely efficient. I have had issues both with the current tenants and also problems with water/boilers that have been dealt with very promptly.

Arne · 26 November 2024

★★★★★ 5/5

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The manager Lorenc is fantastic

The manager Lorenc is fantastic. He has let my property consistently over a number of years. An excellent communicator that has never let me down.

Joshua · 12 April 2024

★★★★★ 5/5

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Staff were great

Staff were great. Found a series of people that wanted the place and were pretty good at comms.

Danny · 19 February 2026

★★★★★ 1/5

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AVOID Chase buchanan!!!!

Chase buchanan and campions are absolutely disgusting. I was a tenant in plymouth. They told me 6 weeks after I left the property that there was damage to the property (hmm funny that). Obviously incorrect. Also had to report faulty doors about 5 times. Small room had a faulty light. Mould on the wall and some moron couldn't even fix up a cabinet under the sink. Gas hob which had no spark button and they knew! Money grabbers.

Aimeer · 16 December 2023

★★★★★ 5/5

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Alicia in the Hampton Hill office…

Alicia in the Hampton Hill office responded promptly and delivered a result according to my wishes.

Ashley · 4 March 2026

★★★★★ 5/5

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Me and my partner are in the process of…

Me and my partner are in the process of looking for a property to rent. Nathaniel has been nothing short of helpful and informative!

Rio · 10 April 2024

★★★★★ 5/5

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Would 100% recommend Chase Buchanan.

George has been incredibly helpful and gone above and beyond to help my partner and I resolve a historic property matter.

G · 29 May 2024

★★★★★ 5/5

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I cannot recommend Adele highly enough

I cannot recommend Adele highly enough. Very personable and excellent communication throughout the whole process.

Tamara · 10 September 2024

★★★★★ 1/5

Trustpilot

NEVER RENT WITH THEM AGAIN

Instead of give the deposit straight away at the end off tenancy,now after 1 week they are going to make us wait 3-5 days extra to get our deposit back ,wen they were asking for the deposit on the first place before we move in to the property.This is inaceptable to wait 2 weeks to get our deposit back wen the landlord was happy to give the deposit on the next day we left the property ,I never have to deal with this terrible management from a agency,I will understand 2-3 days but not 2 weeks.They completely showing how much they care about the money and don’t care about the tenant’s who at the end of the day are the ones they feed them.I will make sure if someone ask me for a good state agent don’t mention them.

Destan · 2 October 2023

★★★★★ 5/5

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Reshma Vyas top manager

Reshma has looked after the property with skill, and been super responsive with me around repairs and requirements over many years. I really enjoy working with her and value her expertise and perspectives.

Anne · 19 June 2026

★★★★★ 5/5

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Adele was always helpful and always…

Adele was always helpful and always kept me up to date with how things were progressing

Matthew · 20 August 2024

★★★★★ 5/5

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Issues sorted Quickly!

We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.

Matthew · 5 December 2024

★★★★★ 5/5

Trustpilot

Very professional

Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.

Nitin · 7 March 2024

★★★★★ 5/5

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new tenant for our rental property in 24 hours!

Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!

Richard · 11 March 2026

★★★★★ 5/5

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Daniel Johns is a super star

Daniel Johns is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.

Samira · 15 February 2025

★★★★★ 5/5

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Ellie Hind was absolutely brilliant…

Ellie Hind was absolutely brilliant whilst renegotiating our renewals tenancy contract. She was professional though out the process, keeping me informed and was very helpful addressing all my questions and concerns.

RD · 24 March 2025

★★★★★ 5/5

Google

We've worked with Patrick and the team at Fidelis for about 6 years now, and would never go anywhere else. From the very first phone call to them all those years ago regarding renting our house out, they've given us exceptional service and advice. They are all incredibly professional and knowledgeable. We've had a number of fantastic tenancies through them, and recently made the decision to sell. Patrick has been brilliant throughout the whole process, from the beginning right through to the completion. We really can't recommend Fidelis enough, if you are looking for fantastic service, advice and communication look no further!PositiveResponsiveness, Professionalism

Lucy · 24 October 2021