Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly professional and gets things done!
Mandy provided us with excellent service in our recent sale. She went over and above duty and provided regular updates, sound advice and reassurance in a very stressful situation. We highly recommend Carter Jonas (Fulham)!
Ann · 22 March 2023
Agent replied · 25 December 2024
Hi Ann, thanks so much for your review. We are delighted to here how well Mandy has supported you throughout your recent sale. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 5/5
TrustpilotProfessional service
I am a landlord and have rented out my apartment through Carter Jonas in Fulham for several years. Their service has always been first class and have always sorted any issues rapidly and efficiently. Igor and Sayeh from the lettings team have always been very professional and helpful.
Anthony · 14 May 2021
Agent replied · 25 December 2024
Hi Anthony, thank you for taking the time to write us a review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotExcellent
Excellent, a very good, helpful service.
Rupert · 6 November 2024
Agent replied · 25 December 2024
Hi Rupert, thank you for your positive star rating! We are so pleased to hear that you received such an excellent service. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotCarter Jones Sales team are excellent
Having used Carter Jonas to arrange letting periods for my property, the transfer to the Sales team was excellent. Their regular contact was excellent, with quick responses to any queries, even if someone was absent from the office
Fiona · 18 October 2022
Agent replied · 25 December 2024
Hi Fiona, thank you for your review. We're so glad to have been able to help you with the letting and sale of your property. Please let us know if we can help you with anything else in future.
★★★★★ 5/5
GoogleIt was my first day to Bath looking for a house and Carter Jonas provided the best service by far. Viewings were arranged within the same day, properties were in very good condition and Sera was very helpful!!
Mageiros · 12 November 2018
★★★★★ 5/5
TrustpilotVery Helpful Staff
We have been renting our property through Carter Jonas for almost a year now and only have good things to say about them. Maddy, our property manager in particular is very helpful and responds to queries very quickly. We would not hesitate to recommend.
Sarah · 21 October 2021
Agent replied · 25 December 2024
Hello Sarah, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
GoogleAs a tenant, I've found the staff at Carter Jonas to be helpful and friendly. If I've had an issue, it has been resolved quickly. Jon Yearwood has been particularly helpful, going the extra mile when needed.
Jessica · 12 November 2018
★★★★★ 5/5
TrustpilotThanks for excellent relationship and…
Thanks for excellent relationship and customer service in response to our needs
Jide · 25 June 2024
Agent replied · 25 December 2024
Hi Jide, thank you for your review. We are so pleased to hear that you received such an excellent service during your time with us. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotPerfect home in Fulham
Carter Jonas were excellent in finding me a great rental property in Fulham for a reasonable price. Sam Jarvis in particular a provided timely, polite and commercial service. We are super happy in our new family home!
Gesa · 16 August 2022
Agent replied · 25 December 2024
Hi Gesa, thank you for your review. We're so pleased we were able to help you find your new rental property. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotI would just like to thank the staff…
I would just like to thank the staff for all their kindness in my search for rental accommodation. They could not have been more helpful and pleasant.
Mark · 18 July 2023
Agent replied · 25 December 2024
Hi Mark, thank you for your review. We are so pleased that you have had such a positive experience with Carter Jonas throughout your rental search. Please do let us know if we can help you with anything else.
★★★★★ 5/5
GoogleExcellent service, courteous, fast to respond and sold my house quickly and at a very good price. I would highly recommend them.
Nicholas · 11 November 2023
Agent replied · 10 November 2024
Hi Nicholas, thank you for your review. It's great to hear that our Bath team were able to provide you with such an excellent, efficient service! Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 4/5
TrustpilotRelationship
The relationship and the process is great
Oduntan · 24 August 2024
Agent replied · 25 December 2024
Hi Oduntan, thank you for taking the time to leave a review. It's great to hear that you have had such a positive experience with Carter Jonas. Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotI have dealt with Carter Jonas Barnes…
I have dealt with Carter Jonas Barnes office for many years as a landlord and always found them to be helpful and professional. Most recently dealing with Aileen and Pauline who has been updating me weekly. A very good service which I can recommend.
Anthony · 17 May 2021
Agent replied · 25 December 2024
Hello Anthony, thank you for taking the time to write us some feedback. Our team are always happy to hear how well we have supported our clients.
★★★★★ 5/5
TrustpilotI would just like to say
I would just like to say , we received fantastic service from Aileen Robertson in the Barnes branch when we sold our property in Westfield Avenue . First class service from start to the finish Thank you for all your help . Mary Worley
Mary · 14 May 2021
Agent replied · 25 December 2024
Hello Mary, thank you for taking the time to leave us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleFantastic experience renting with Carter Jonas in Bath, who helped us to find and secure a lovely rental property. Both Sharon and Sera were really helpful, supportive and generally great to work with. Highly recommended.
Edward · 12 November 2018
★★★★★ 5/5
TrustpilotThank you, Carter Jonas for your job
Thank you, Carter Jonas for your job. All process from start to finish, was absolutely great. We are successfully rented the flat and very excited. I highly recommend Carter Jonas to all.
Oleksandr · 27 December 2022
Agent replied · 25 December 2024
Hi Oleksandr, thank you for your review. We're so pleased to have been able to help you with your rental flat. Please do let us know if there's anything else we can help you with in the future.
★★★★★ 5/5
GoogleBeing elderly with health problems both my wife and I badly required a bungalow rental, seeing a local property managed by Carter Jonas our first meeting with Jon put our minds at ease he did a great deal for us to secure the property and with the help and advice from Sera with paperwork we were ready for the move, apart from helping us with the boxes and moving they couldn't have helped us more, we send them both a big thank you!
Philip · 12 November 2019
★★★★★ 5/5
TrustpilotHelped me to find a house for me and…
Helped me to find a house for me and three of my friends who were looking for a place in Fulham. They allowed to view the property as and when we needed and were really helpful in the process.
Sophia · 29 October 2021
Agent replied · 25 December 2024
Hello Sophia, thank you leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleHaving known Carter Jonas and specifically Sharon and Jon, professionally for some years we had no hesitation in asking for their help to find tenants for our property. They handled the matter well, in fact the same family have been with us now for more than 2 years and continuing.
While we only required them to find tenants they have kept in touch and for instance, make sure the agreement and deposit is renewed appropriately.
Last year while abroad for an extended period they took on full management temporarily which was no trouble at all.
Over the years I have dealt with many letting agents and am happy to recommend CJ as amoung the best. if not the best.
Philip · 12 November 2018
★★★★★ 5/5
GoogleWe have been living abroad and were planning our return when we came across our future home with Carter Jonas. David McKenzie was our agent and was very professional and helpful, with full transparency at all times. He and others from the office helped us during our visits leading up to the purchase and quickly followed up on any information we needed. Many thanks to all who helped - what a fun day when we picked up the keys :-)
Andrew · 12 November 2018
★★★★★ 5/5
TrustpilotFulham flat
Professional and accurate valuation, and we achieved our asking price in a difficult market. Thereafter we had friendly and effiicent support to a successful completion. We thoroughly recommend CarterJonas. Many thanks.
Happy · 8 October 2022
Agent replied · 25 December 2024
Hello. Thank you for taking the time to leave us a review. We're so glad we were able to help you with the successful sale of your home. Please don't hesitate to reach out in future if we can help with anything else.
★★★★★ 1/5
TrustpilotTHEY WOULD KILL ONLY FOR LANDLORDS ( WHO CARES ABOUT TENANTS?)
They only value landlords and they treat tenants like we are beggers. Utterly obnoxious and unacceptable. You will learn in time real estate agents when you begin losing
Helin · 12 January 2023
Agent replied · 25 December 2024
Hi Helin, we're sorry to read your review. If you would like to provide some more details about your situation to feedback@carterjonas.co.uk, our team will be happy to look into this issue further for you. Thank you.
★★★★★ 5/5
TrustpilotWayland Ward-Smith and Mandy Jacobs…
Wayland Ward-Smith and Mandy Jacobs from the Fulham Palace Road Branch dealt with the sale of our home, and the process was very professional and efficient from start to finish.
Jackie · 25 October 2022
Agent replied · 25 December 2024
Hi Jackie, thank you for your review for our Fulham team. We're so glad to have been able to help you with the successful sale of your home. Please do let us know if there's anything that we can help you with in the future.
★★★★★ 5/5
TrustpilotTop class service
Excellent experience from initial negotiations and discussions through to exchange of contracts and to final completion of the sale. Very pleased we partnered with Carter Jonas for our property sale
A · 14 October 2022
Agent replied · 25 December 2024
Hello, thank you for taking the time to write us a review. We're so glad to hear we were able to help you with the sale of your home. Please don't hesitate to contact us in the future.
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