Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCarter Jonas have been amazing with everything! The staff are so understanding, lovely and helpful with absolutely everything... any issues have always been sorted very quickly and they've really helped the move go smoothly! It has been such a straightforward process with no problems at all with Carter Jonas I highly recommend them!
Sophie · 11 November 2022
Agent replied · 10 November 2024
Hi Sophie, thank you for taking the time to leave such a lovely review - we're very happy to have help your move go smoothly! Let us know if you need anything else.
★★★★★ 5/5
GoogleEuan and Eleanor were a great team, showing enthusiasm and professionalism throughout. Once a satisfactory offer was received Euan, in particular, worked incredibly hard and effectively in keeping a complex chain together and overcoming what appeared to be insurmountable problems, and all with good grace. All in all, Carter Jonas did an outstanding job.
Simon · 12 November 2018
★★★★★ 5/5
GoogleJon and Sharon are terrific: friendly, reliable and fair, good with both landlords and tenants and extremely professional. They've been on top of every issue and their communication, internal and external, has been great. Jon has always been great with the tenants - esp during COVID as we looked to sell it, with lots of site visits. Thoroughly recommend them!
C · 11 November 2021
Agent replied · 10 November 2024
Thank you for taking the time to leave such a positive review - we're very happy to have been able to help you and your tenants. We're only a phone call away if you need anything else!
★★★★★ 1/5
TrustpilotAs other GENUINE reviews have indicated..
they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.
Honest · 12 April 2024
Agent replied · 25 December 2024
Hello, we are sorry to hear you did not have a positive experience with Carter Jonas this time around. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
★★★★★ 5/5
TrustpilotGreat move in
Monika was great. The whole tenancy process was easy to deal with and efficient!
Pierre-Emmanuel · 5 June 2021
Agent replied · 25 December 2024
Hello Pierre, thank you for taking the time to leave us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotGreat experience
Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.
Peter · 26 November 2024
Agent replied · 25 December 2024
Hi Peter, thank you for your positive review. It's great to hear that you have had such a great experience whilst renting with us. Please do let us know if there's anything we can help you with.
★★★★★ 5/5
TrustpilotGreat experience
We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !
Tess · 15 May 2025
★★★★★ 5/5
TrustpilotVery happy with the service from Carter…
Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.
Paul · 3 February 2023
Agent replied · 25 December 2024
Hi Paul, thank you for your positive review. It's great to hear that you are so happy with Ed and the team's assistance throughout the process of your purchase. Do let us know if we can help you with anything else.
★★★★★ 1/5
TrustpilotCarter Jones a joke, Terrible estate agent
If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse
Martin · 3 July 2021
Agent replied · 25 December 2024
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
★★★★★ 5/5
TrustpilotGreat service
We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.
Katharine · 8 June 2021
Agent replied · 25 December 2024
Hi Katharine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Paul · 12 February 2026
★★★★★ 1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
KAREN · 24 May 2021
Agent replied · 25 December 2024
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Iain · 7 October 2021
Agent replied · 25 December 2024
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
★★★★★ 1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Mark · 1 May 2024
Agent replied · 25 December 2024
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
★★★★★ 5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Ed · 10 March 2023
Agent replied · 25 December 2024
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotGreat team
Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.
Jerry · 4 November 2024
Agent replied · 25 December 2024
Hi Jerry, thank for your review. It's great to hear that you received such a helpful and friendly service. Please do not hesitate to contact us if there's anything else we can do for you.
★★★★★ 1/5
TrustpilotThis company does not settle its…
This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.
Christopher · 11 October 2024
Agent replied · 25 December 2024
Hi Christopher, we are sorry to read your review. We have looked into this for you and believe that the relevant teams have been in touch directly to resolve any outstanding issues or payments. If you wish to discuss the matter further, please do contact us on feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotA big shout out to the team at Carter…
A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards
Nortons · 5 March 2024
Agent replied · 25 December 2024
Hello, thank you for your review. It's always great to hear positive feedback about our teams' professionalism from those who work alongside them. We look forward to working with you again in future!
★★★★★ 5/5
GoogleCarter Jonas were excellent to deal with. David and Euan were so easy to get along with and kept me informed how the sale of the property was progressing with regular updates. Polite, honest and good communication. Would recommend them if you want to sell a property.
L · 12 November 2019
★★★★★ 5/5
GoogleFantastic team, always in a great mood, made it all an enjoyable and easy experience to begin renting a new flat
Josh · 12 August 2024
Agent replied · 10 November 2024
Hi Josh, thank you for your positive review. We are delighted to hear that our Lettings team in Bath have made your rental search as stress free as possible! Please do not hesitate to get in touch if you need anything at all.
★★★★★ 1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Sterie · 8 October 2021
Agent replied · 25 December 2024
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
★★★★★ 5/5
TrustpilotCarter Jonas sales experience
Carter Jonas (Bishops Park) were wonderful as always in the sale of our properties - great communicators and knowledgeable professionals in their field. Thank you!
Ann · 23 May 2024
Agent replied · 25 December 2024
Hi Ann, thank you for your review. It's great to hear how impressed you were with the professional service you received from our Sales team in Bishops Park! Please do not hesitate to get in touch if you need anything else.
★★★★★ 1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Mr · 3 October 2018
Agent replied · 25 December 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Tim · 7 October 2022
Agent replied · 25 December 2024
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
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