5/5
TrustpilotThe processing was quick and easy
The processing was quick and easy. The staff were very helpful and informative ( especially Jasmine).
Trusted Agent profile · Bath and North East Somerset
Andrews Keynsham reviews in Bath and North East Somerset
★★★★★
1,935 reviews across 2 platforms
10 Temple Street, Keynsham, BS31 1EG, Bath and North East Somerset, BS31 1EG
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at 10 Temple Street, is rated 4.9 out of 5 across 1,935 reviews on two platforms, including 184 Google reviews rated 4.7.
Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood, professional service.
Professional service, good communications and helpful staff.
Agent replied · 24 December 2024
Thank you, David, for your kind words! We're thrilled to hear you appreciated our professional service and helpful staff. We look forward to serving you again soon! Best wishes, Jake
5/5
TrustpilotFreya Alford was very helpful with…
Freya Alford was very helpful with showing us around the property and had all the answers to our questions :)
5/5
TrustpilotExcellent work All things are done like…
Excellent work All things are done like professional and explained every thing very nicely
Agent replied · 24 December 2024
Thank you, Mandeep. We appreciate your feedback.
1/5
Googleif I could give 0 starts I would. First of all this place are complete SCAMMERS if you are a student. The customer service is just about the worst I have ever received, being laughed at over the telephone, to being hung up on mid conversation. These scammers try to take advantage of you in every single way possible. DO NOT RENT WITH THIS AWFUL BRANCH. The way which I was spoken to as if I was dirt on the bottom of their shoe!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service from all of the team there when purchasing our new home. Rhys was particularly helpful when discussing the market and gave us sound advice on what was within our budget.
5/5
GoogleLucinda was a great help she was friendly and easy to work with. Her relaxed yet professional style really helped guide us through the stages of buying our first home! Thank you!PositiveProfessionalism
5/5
GoogleI have had a very good experience with Andrews. They have been very good in communicating and explaining the different types of mortgage products on offer as well as some of the many things to bear in mind. I work in financial services, so I am aware that the advisor cannot directly influence my product selection, but I have had a good level of detail to make my informed choices. A very good service from Samuel Clements. Thank you!PositiveResponsiveness, Professionalism
1/5
TrustpilotUseless company
Useless company - not worth their high fees. Mis-managed our building and terrible communication.
Agent replied · 24 December 2024
Thank you for your review Sofia . Sorry you felt the need to leave a 1 star review. I understand that you have been in communication directly with the relevant team and they have been working with you to resolve your issues. We take every review seriously and are always looking to how we can improve customer experience.
5/5
TrustpilotWe have seen an improvement over the…
We have seen an improvement over the past couple of years in customer service and prompt responses.
Agent replied · 24 December 2024
Thank you for leaving us a review, it's fantastic to see that our level of service has continued to improve and impress over the years. Thanks again, Rhys
5/5
TrustpilotNicole was lovely made our viewings a…
Nicole was lovely made our viewings a great experience and answered questions we had. Thanks NicoleKerry
5/5
TrustpilotThank you soooo much sammi for your…
Thank you soooo much sammi for your wonderful service
Agent replied · 24 December 2024
Thank you very much for your feedback on the great service Sammi has provided.
5/5
TrustpilotThey are always ready to help you and…
They are always ready to help you and to give you a solution to your queries and doubts.
Agent replied · 24 December 2024
Hi Maria , Thank you for the five star review. It is great to hear that we have always been ready to help and provide solutions. Thanks , Lisa
5/5
TrustpilotGood agent and lovely property
The agenr, Sammi, was prompt and informative - really helpful and answered all the questions I had.
Agent replied · 24 December 2024
Thank you for taking the time to leave us a review! We know that Sammi will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotExcellent work from Sumita & team,Kingsbury
Sumita and team in Kingsbury were excellent. Helpful and knowledgeable at all times. Would definitely recommend them for letting.
5/5
TrustpilotThank you Andrews
Andrews dealt well with a difficult sale and Zoey in particular was very helpful. Thank you Zoey.
5/5
TrustpilotJunior was helpful and knowledgeable
Junior Zziwa was helpful and knowledgeable about the property we viewed which was the perfect fit for us
5/5
TrustpilotVery professional
Very professional, honest and excellent communication from Tanya, Thankyou
Agent replied · 24 December 2024
Thank you, Julie! We're thrilled to hear about your positive experience with Tanya. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotViewing
Viewing The welcome and infos provided related to the property. It was just professional.
Agent replied · 24 December 2024
Thank you, Karim. We're delighted to hear you found our service professional and informative. Your positive feedback means a lot to us.
5/5
TrustpilotFriendly and informative
Isaac came to value my flat and he was extremely informative and very friendly and personable. Made me feel very comfortable and reassured!
Agent replied · 24 December 2024
Hi Emily, thank you for the five star review. Great to see that Isaac made such a positive impression on you and was able to give you all the information you required at the time of your valuation. Thanks, Rhys
5/5
TrustpilotAndrews were very helpful throughout…
Andrews were very helpful throughout the buying process and always quick to respond to queries
Agent replied · 24 December 2024
Hi Robert, thanks for sharing your experience, brilliant to see it was such a positive one. Thanks, Rhys
5/5
TrustpilotVery professional and excellent…
Very professional and excellent service, helped me every step of the way thank you Greg lines.
5/5
TrustpilotProfessional,reliable genuine care and…
Professional,reliable genuine care and support.Minika
Agent replied · 24 December 2024
Thank you, Ylber, for your wonderful review! We're thrilled to hear you had a positive experience with Monika. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes, Jake
5/5
TrustpilotExcellent service really pleased with…
Excellent service really pleased with the service Best estates agency around standouts are Steve matt and nancy
Agent replied · 24 December 2024
Hi Michael , Thank for the the five star review. It is fantastic to hear that we are the best estate agent around and provided excellent service. Thanks , Lisa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 2018
2018 1 Bronze and 1 Best in County ESTAS 2018 winners
- BronzeESTAS 2018: Lettings (Landlords), South West (Avon, Dorset, Somerset)
- Best in County (1)ESTAS 2018
- Avon: Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Andrews Keynsham
Has Andrews Keynsham won any awards?
Yes. Andrews Keynsham won Bronze for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Avon) at the ESTAS 2018 awards.
