Trusted Agent profile · Bath and North East Somerset
★★★★★
2,427 reviews across 2 platforms
1 Princes Buildings, George Street, Bath, BA1 2EY, Bath and North East Somerset, BA1 2EY
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at 1 Princes Buildings, is rated 4.8 out of 5 across 2,427 reviews on two platforms, including 283 Google reviews rated 4.6.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
5/5
TrustpilotMonika
Monika is very professional and attentive in dealing with matters relating to my let property. I am very pleased in regards to my interactions with her
Thank you, Sepehr, for your kind words! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we look forward to continuing to assist you with your property needs. Best wishes, Jake
5/5
TrustpilotRebecca Newbrook is amazing
Rebecca Newbrook is amazing! Rebecca has worked through several recent challenges with our rental with patience and grace. She has kept us informed throughout. Thank you Rebecca.
Thank you, Jen! We're thrilled to hear about your positive experience with Rebecca. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
5/5
GoogleI just wanted to take the time to say what a great experience with Andrews we have had. We have been looking for a property to rent since Easter after our current house we rent has been sold. We initially signed up with all our local letting agents to find a property . It has been an extremly difficult and stressfull time for our family trying to find a new home. There are very few properties available ,but a very big demand for people looking to move. Right from the begining of regestering with Andrews we felt really supported and confident that they would help us to find somewhere to live. We delt with Maddy from the lettings team at Bath. As a family we cant thank her enough for all that she has done to support us through this. She has gone above and beyond to get us a new home. She has been so helpfull ,professional,kind and supportive . She took the time to listen to all the needs we were looking for in a property, then did everything possible to get us veiwings and eventually find the perfect home. Maddy is a credit to Andrews and after her support I would highly recommed them to anyone. I would also like to say that everyone else I have spoken to across the company has been fantastic too . I am really pleased to be letting a propery through Andrews and would definatly recomend them Thankyou so much Maddy and the team from Andrews Max
5/5
GoogleMy partner and I just purchased our first home through Andrews and the team are amazing. We mostly dealt with Zak who was always friendly and got very used to me calling up for an update every other day! He was great at acting as a middle man when I needed to communicate with the seller or her solicitors and was able to get me all the information I needed regarding the upper chain. It is in no small part due to Zak and the rest of the team at Andrews Baths hard work that we were finally able to make our dreams a reality and become home owners. Thanks for all of your help guys!
5/5
GoogleI have rented 4 different flats in the UK but Andrews was by far the best experience I've ever had. It's put my faith back in estate agents. I wanted to rent a 2 bed flat in Bath and Property Manager James Parker at Andrews Bath Central made the whole process so easy and professional. You really feel that you are in safe hands, nothing's too much trouble. The flat was lovely to live in, spacious, clean, lovely carpets with a great location, I miss living there now. I worked hard to leave the flat really clean and hoovered and got all my deposit back today! All the best, Debbie
5/5
GoogleI can't say enough good things about Emily Woodman, my exceptional real estate agent! Emily truly went above and beyond throughout my challenging move, and I couldn't have asked for a better agent. From the moment I met Emily, I was struck by her professionalism, knowledge, and warm personality. She took the time to understand my unique needs and preferences, and she tailored her approach to ensure that every step of the real estate process was as smooth as possible for me. One of the things that truly sets Emily apart is her dedication to her clients. She was always available to answer my questions, provide guidance, and offer reassurance when things felt overwhelming. Her communication skills are top-notch, and I always felt well-informed and supported. What truly stood out about Emily was her unwavering commitment to my happiness and satisfaction. Thanks to her, I not only found my home but also secured it at a price that I was comfortable with. Emily's dedication didn't stop at closing the deal. She continued to support me through the entire moving process. If you're looking for a real estate agent who is not only highly skilled but also caring, patient, and dedicated to making your move a success, look no further than Emily Woodman. She is truly the best in the business, and I can't thank her enough for making this transition so much smoother and more enjoyable.
5/5
GoogleAndrews have managed two flats for me over a number of years. They have always been very efficient with the day-to-day management of the properties as well as the lettings. Debs Mackenzie in particular has been very proactive and a pleasure to deal with. Very professional and efficient.
Thank you, Jake, for your kind words and for trusting us with your properties over the years. We're thrilled to hear about your positive experience with Debs and our team. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotEmma Mussert gave us Excellent Support
From a buyer's perspective, Emma Mussert from Andrews' Bear Flat, Bath office was an absolutely excellent agent for us. She initially listened to all our feedback on various properties and found us an option that worked really well for our needs. Throughout the buying process, she supported us with focus but without adding any pressure, and was extremely attentive and efficient in removing small blockers and resolving all our questions. A five-star service from Andrews, and especially from Emma!
Thanks for your lovely review Paul. It's great to hear you had such a positive experience working with Emma at our Bath Bear Flat office.
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
TrustpilotGreat experience with Sophia and Andrews in general
My partner and I worked with Andrews to purchase a house in Bath. We worked primarily with Sophia who was more than wonderful! From the first viewing, she was very helpful, positive, and professional. She stayed on top of communicating with the sellers, their solicitors, our solicitors, and everyone else involved. She was knowledgeable about the property and whatever information she didn't have, she made sure to find out and share with us quickly.She checked in with us frequently and made the whole experience much nicer! As we requested a few viewings, we also saw some of the other agents from Andrews, who were all also lovely!Overall we had an amazing experience with Sophia and Andrews as a whole, and we would recommend them to prospective buyers and sellers!
Thank you, Teddy! We're thrilled to hear about your positive experience with Sophia and our team. Your recommendation means a lot to us. Enjoy your new home!
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
5/5
GoogleRecently used the service from Andrews. Finding a property for rent in Bath is a nightmare and Andrews really supported us to get a property. A special appreciation to Mr. Daniel Mould and Ms. Zoe Fear for being extremely helpful… Actually I didn’t had to worry about anything! Happy to be a part of them.... Must recommend service !
Hi reebin george, thank you for leaving us such a great review.
5/5
TrustpilotGreat Service from Bobbie and her team…
Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind
Thank you for your kind words! We're thrilled to hear that Bobbie and the team provided great service and made the process smooth for you. Your satisfaction is our priority. Best wishes, Jake
5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
5/5
TrustpilotFirst time buyer
We recently had pleasure to deal with MUKUL MEHTA the Mortgage and Protection Adviser at the Kingsbury office, the mortgage offer was issued in 3 days only, and all the process with the lender went smooth and easy, also not to forget he answers the phone whenever you need him, and reply to you quickly if you are stressed, which is hard, to find a broker to speak to you at weekends, evenings, anytime, I'm glad that I met and dealt with him, I dealt before with different broker but took me ages to get answers and offers, but with him only in few days.Highly recommended,
Thank you, Billel, for your kind words! We're thrilled to hear about your positive experience with Mukul Mehta. Your recommendation means a lot to us, and we're glad we could assist you efficiently.
5/5
TrustpilotLovely friendly efficient staff who care.
Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!
Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!
5/5
TrustpilotMy experience buying a property through Andrews Property Group
My experience buying a property through Andrews Property Group could not have been positive. All the staff I dealt with were helpful and pleasant but my main contact, Holly, deserves a special mention. She went out of her way to ensure that communication between all parties ran smoothly. She was extremely approachable; nothing was too much trouble and she kept in regular contact to ensure that I was fully informed at all times.
Thank you, Brohna! We're thrilled to hear about your positive experience with Holly and our team. Your kind words mean a lot to us. Best wishes , Lisa
5/5
Trustpilotviewing made easy
Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch
Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys
5/5
TrustpilotGood Experience
I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss
Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys
5/5
TrustpilotI highly recommend Nicole
I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.
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