Trusted Agent profile · Bath and North East Somerset
★★★★★
1,985 reviews across 2 platforms
9 Wellsway, Bear Flat, Bath, BA2 4QL, Bath and North East Somerset, BA2 4QL
Andrews's office in Bath and North East Somerset, at 9 Wellsway, is rated 4.9 out of 5 across 1,985 reviews on two platforms, including 199 Google reviews rated 4.7.
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Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
5/5
TrustpilotSammi was a real professional
Sammi was a real professional, nice, homest and clarifies you everything. Recommended.
Thank you, Sara. We're very happy to hear about your positive experience with Sammi.
5/5
TrustpilotGreat experience
Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work
Hi Manchu, we really appreciate the five star review, thanks for sharing your experience. Fantastic to see the team at Morden helping you find a tenant so swiftly. Thanks, Rhys
1/5
TrustpilotNot a pleasant experience from the…
Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.
KW,Thank you for your review. I have asked my team for insight on what happened during your purchase and will update my reply in due course.On a specific, we have no control over how the vendor leaves the property at exchange. That is the same for all agents and all transactions unfortunately.Kind regards,Carl HowardGroup Chief Executive
5/5
GoogleDylan worked with us over the last 6 years, providing us with advice re preparing our house for sale and valuations as the market changed. When we came to sell at the end of 2020 we knew we wanted to work with Dylan and weren't disappointed! Dylan was professional throughout, being supportive and answering any questions and responding promptly. The team at bear flat supported with viewings and administration and were always contactable. Dylan followed all the covid guidance when in our home and we wouldn't hesitate to recommend the Andrews - Bear Flat team.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI would like to say; Huge thank you to James. As a foreigner renting a house/flat has been really difficult until i have viewed a place with James (Andrews - Bear Flat). He was really professional, polite and quick for arrangements so i could get my house for my family. Even James was off one day and normally some people would say; i am off tomorrow please get in touch with me next day but James does not work like that, he passed me other team members details and anything needed get in touch with the team. This is an other big point. They care about their customers. The main thing is whatever you shop, buy or rent. The people you are dealing needs to have smile in their face. I have been in their office. I thought only James but all office team was welcoming and smile on their face. It is really important for me. Already i have recommended them many people and i will continue to recommend them for rent/buy. Thank you again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat
Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!
Hi Skye, brilliant to see you had such a positive experience with Maria & Ida! Thank you for sharing your feedback, Rhys.
5/5
TrustpilotMolly and Freya went above and beyond…
Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)
Hi Alice, thank you for the five star review, we know that Freya & Molly work really hard to see our agreed sales go through. Brilliant to see they are the team in Keynsham were on hand to help you through each step of the way.Thanks, Rhys
5/5
TrustpilotEfficiency
Efficiency, kindness, attention to detail.
Dear Duncan, Thank you for your wonderful review! We're thrilled to hear you appreciated our efficiency, kindness, and attention to detail. Your feedback motivates us to continue providing excellent service. We look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotNicole has been excellent
Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!
Hi Tracey, thank you for the five star review, great to see that Nicole has been able to assist you with your search delivering excellent support and experience for you.Thanks, Rhys
5/5
TrustpilotThroughout my house viewing process…
Throughout my house viewing process Richard was very communicative, helpful and professional. He indeed fulfilled my needs.
Thank you for sharing your experience with us. Great to see Richard has been on hand to help you out whenever required. Thanks again, Rhys
5/5
GoogleFollowing on from my request for a property valuation, Catherine followed up in a timely and professional manner. She was willing to spend time talking to me about our particular situation, and showed a great deal of empathy in helping me to move forward in the right direction in order to sell the property. Nothing was too much trouble, her advice and support were highly valued.
Hi Paul, thank you for the review. Amazing to see that right from your first meeting Catherine has been able to provide you with all the information you've required each step of the way. We know she will really appreciate seeing your feedback, thanks again, Rhys.
5/5
TrustpilotViewings of properties on sale
Charlotte Sack showed me three properties that I was interested in buying potentially. She was very polite and friendly. She was keen to find out about specific questions I had, and was very prompt and fast in replying. I appreciated her responsiveness, which is not common among estate agents... I'm very pleased with our collaboration so far! I'm pleased with Andrews estate agents as they are responsive, professional and not pushy!
Hi Vicky, thank you for sharing your experience with us. Fantastic to see that Charlotte was a key part in your search and that she was really responsive to all/any questions. Thanks again, Rhys
5/5
GoogleThroughout the purchase, Emma Mussert has been really helpful. She was incredibly supportive and took her time answering any questions I had. She was extremely responsive and communicative. She truly made the whole process so much simpler. Her and her team, at the Bear Flat Branch, have been fantastic. And I could not have asked for anything more. Thank-you Emma!
5/5
TrustpilotThank you Kyle! Really helpful.
Big thank you to Kyle at the Andrews Property Group, Bath. Super helpful and positive. Well organised and knowledgable. Great experience.
Hi Sharma, thank you for the five star review. Brilliant to see that Kyle and the lettings team have been on hand to help you out in all your dealings with us. Thanks again, Rhys
1/5
TrustpilotJust disappointed
Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.
Ms Gray,Thank you for your review of Andrews. I am sorry you are disappointed with your experience which I understand we are currently investigating.Should you wish to write to me personally my email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief Executive
5/5
TrustpilotGreat team
Great team, they have managed our property for years and are usually excellent. Molly has been very help during our recent property renovations
Hi Alexander, thank you for the five star review. We really appreciate the feedback and know that Molly will too thank you for continuing to trust Andrews in managing your property. Thanks, Rhys
5/5
TrustpilotFirst time landlord
Thanks to the brilliant efforts of Bailey and James at Andrews Letting in Bristol, I think I have found some great tenants for my flat. This is the first time I have let out my flat and I was feeling apprehensive. I have received great support from Andrews throughout the process. When Bailey showed prospective tenants around he made sure he passed over information to them that I thought was important.
Hi Brian, thank you for the five star review. We are so pleased that Bailey and James have been able to help you so effectively. We know that letting out a property can be a stressful and nervous time. Brilliant to see that the team have been on hand to help you every step of the way. Thanks again, Rhys
5/5
TrustpilotEmma and Emily were brilliant in…
Emma and Emily were brilliant in keeping me updated and helping it all go smoothly.
Hi Tom, thank you for the review. We know the team in Bath will really appreciate seeing your kind words. Thanks, Rhys.
5/5
GoogleHave to echo other reviews here, Dan Weatherhogg Worked with us on trying to secure a rental property in Bath, he was attentive and professional throughout. It is a particulary difficult time at the moment when the market is very busy, so we were grateful to have Dan be open and honest about the process. Would reccomend speaking with Dan and his team for anyone looking to rent in the area.
5/5
TrustpilotFantastic
Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth
Hi James, thank you for taking the time to write a review and share your experience. Brilliant to see you've had such positive dealings with Issy and the team. Thanks again, Rhys
5/5
TrustpilotSarah Robinson who deals with…
Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.
Hi Rebecca, thank you for taking the time to leave such lovely feedback, we know that Sarah will really appreciate it and it's fantastic to see that's Sarah has been on hand to help you and your tenant whenever required. Thanks, Rhys
5/5
TrustpilotJennifer is our property manager and is…
Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.
Thank you for the five star review. Fantastic to see that Jennifer has been on hand to help you and your tenants whenever we required, thank you for sharing your positive feedback, Rhys
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