Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom our first encounter with the Lettings office we felt comfortable, valued and in safe hands. As newbies to letting we had a number of questions which were dealt sympathetically and honestly. We selected Andrews Letting from 3 companies locally because we felt they really were working with us and understood our needs.
A year later we needed to rent for ourselves and found the same qualities were apparent.
COVID has created problems for all national companies, but the service and support we have received from Molly and her team at Bear Flat Lets has been exceptional, queries are responded to fully and quickly, any concerns are dealt with professionally and in good spirit.
We have no complaints about any aspect of our dealings with Bear Flat Lettings.PositiveResponsiveness, Professionalism, Value
Paul · 25 October 2020
★★★★★ 4/5
GoogleI used Andrews estate agents to sell my house.
The initial sale fell through but they were quick to find a buyer on both occasions, and for a higher price than other estate agents advised was likely.
I felt they could have been more proactive with chasing the solicitors to progress with the sale on the first occasion. However, after Tania Hall was assigned to my case, I was impressed with her work, and felt she went above and beyond to move the sale forwards.
The only reason I am not giving Andrews 5 stars, is due to the solicitors they recommended to me who I felt provided a very poor service.
All the staff at Andrews were polite and courteous, and pleasant to talk to. Thank you for your hard work.
Andrew · 25 October 2020
★★★★★ 5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Joseph · 16 January 2024
Agent replied · 27 October 2024
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Emma · 10 January 2024
Agent replied · 27 October 2024
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Alan · 24 July 2024
Agent replied · 27 October 2024
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
★★★★★ 5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Emmanuel · 27 September 2024
Agent replied · 27 October 2024
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
★★★★★ 5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
Nazlisiddiqui · 4 June 2023
★★★★★ 5/5
TrustpilotProperty Viewing
We would like to thank Isaac Biggerstaff for showing us around a property. He was extremely informative and very professional. Lindsey & Tom
Lindsey · 15 October 2023
Agent replied · 27 October 2024
Hi Lindsey & Tom, thank you so much for the review for the team at Andrews Reigate. So pleased to read that Isaac was able to provide an excellent service and was able to answer all your queries on your viewing. Good luck with your search! Thanks, Rhys
★★★★★ 5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Louise · 18 October 2024
Agent replied · 27 October 2024
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Gosia · 23 November 2023
Agent replied · 27 October 2024
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
★★★★★ 5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
A · 19 November 2023
Agent replied · 27 October 2024
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
★★★★★ 5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
Priya · 9 February 2023
★★★★★ 5/5
TrustpilotNancy Henley was extremely helpful when…
Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.
Lisa · 18 November 2023
Agent replied · 27 October 2024
Hi Lisa, we know Nancy has a great wealth of knowledge and it certainly seems she was keen to share some of that with yourself whilst out viewing properties. Thanks for the five star review, Rhys
★★★★★ 1/5
TrustpilotWhere do I start
Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!
Paula · 5 January 2023
Agent replied · 27 October 2024
Thank you for sharing your feedback of your time as a tenant with Andrews property group, I apologise that we were not able to meet your expectations on this occasion. With regards to the condition of the property on move in, a landlord does not legally have to provide a clean property for a tenant, only a safe property. Therefore, occasionally a landlord may not opt to pay to clean a property before move in. Although I appreciate this is frustrating, this does mean that as long as an inventory is provided which states the condition of move in when the tenancy starts, then a tenant would only be obligated to return the property in the same condition and would not be required to clean it on the way out. This is not something we advise within Andrews, our professional advice is for a landlord to always have a property professionally cleaned before every move in and this noted on the inventory, then each outgoing tenant would need to return the property in the same fashion. With regards to your maintenance issues, it is not our intention to take this long to repair items during a tenancy and I apologise for this. If you would like to provide further details of your experience to wecare@andrewsonline.co.uk we will be able to learn from this to ensure this doesn’t occur for future tenancies with Andrews. Kind regards,Carl HowardGroup Chief Executive
★★★★★ 5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Patti · 15 February 2024
Agent replied · 27 October 2024
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
★★★★★ 5/5
GoogleThe Bear Flat Team have been nothing short of magnificent. Made everything so easy for us. They always communicated swiftly & eloquently and no matter who dealt with us, it was always very professional. Extra thank you to Rowan for all his help too. No quibbles abut who we'd use again in the future.
Jamie · 25 October 2023
★★★★★ 5/5
GoogleEmma Mussert and the rest of the Bear Flat team - top tier service! They were amazing with pushing things through before the stamp duty deadline on our first house purchase. Really great and personalised service from the whole team.
Andrew · 26 March 2025
Agent replied · 9 May 2025
Thank you, Andrew! We're thrilled to hear about your positive experience with Emma and the team. Your kind words mean a lot to us, and we're delighted to have helped with your first house purchase. Wishing you all the best in your new home, Jake
★★★★★ 5/5
TrustpilotThank you Emily and the team in Bath
Thank you Emily and the team in Bath! You were courteous and professional at all times and helped get our sale completed.
Simon · 21 October 2023
Agent replied · 27 October 2024
Hi Simon, thank you for taking the time to leave us a five star review. Brilliant to see that Emily and the team in Bath were on hand not only to arrange your sale but to see it all the way through, keeping you updated throughout. Thanks, Rhys
★★★★★ 5/5
TrustpilotMichael was really great!
Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.
Charlotte · 16 October 2023
Agent replied · 27 October 2024
Hi Charlotte, thank you so much for the brilliant review! Great to see that Michael was on hand to help you through what can be a daunting process, especially when it's your first time moving. We hope you have settled in well.Thanks again, Rhys
★★★★★ 5/5
TrustpilotEven with complicated requests Louise…
Even with complicated requests Louise has been brilliant.
Lindsay · 23 July 2024
Agent replied · 27 October 2024
Hi Lindsay, thank you for the five star review. Amazing to see that Louise has been such a support to you when required! Thanks, Rhys
★★★★★ 4/5
TrustpilotKyle was lovely in the house tour in…
Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.
Insert · 1 March 2024
Agent replied · 27 October 2024
We appreciate you taking the time to leave a five star review for the team in Bath and we know Kyle will certainly love seeing your feedback too. Thanks, Rhys
★★★★★ 5/5
TrustpilotDealt with Zak who was highly…
Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.
Paul · 21 September 2023
Agent replied · 27 October 2024
Hi Paul, thank you for leaving us a five star review. Brilliant to see Zak in our Bath office. Hope the move went smoothly for you and we hope to help you again in the future.Thanks, Rhys
★★★★★ 3/5
TrustpilotGood work.
Good work.Sarah was helpful in giving early response. And sorting the issues early as well.
Rishav · 24 February 2024
Agent replied · 27 October 2024
Hi Rishav, thank you for the review. Of course we would love to know what we could have done differently or improve on, in order to provide the full five star service! We'd love to hear any further feedback if you wouldn't mind providing further information to myself (Rhys) to RMessenger@AndrewsOnline.co.uk thanks, Rhys
★★★★★ 4/5
TrustpilotA lovely lady in lettings
I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa
Rebecca · 14 May 2024
Agent replied · 27 October 2024
Hi Rebecca, thank you for the positive review for Andrews Downend. Great to see that Izzy was able to answer all your queries promptly and professionally. Thanks, Rhys
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