Trusted Agent profile · Bath and North East Somerset

Andrews Bath Bear Flat reviews in Bath and North East Somerset

4.9

★★★★★ Excellent

1,986 reviews across 2 platforms

9 Wellsway, Bear Flat, Bath, BA2 4QL, Bath and North East Somerset, BA2 4QL

Andrews's office in Bath and North East Somerset, at 9 Wellsway, is rated 4.9 out of 5 across 1,986 reviews on two platforms, including 199 Google reviews rated 4.7.

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4.7 / 5

199

Reviews on Google

This office

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1,787

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.

5/5

Trustpilot

Andrews Agency is a well-coordinated…

Andrews Agency is a well-coordinated and excellent team. Nicole was very professional with our first tenancy. I always received reasonable explanations and answers to my many questions. It was a wonderful experience.

Oksana · 18 March 2024

Agent replied · 27 October 2024

Hi Oksana , thank you for taking the time to write us a lovely five star review. Fantastic to hear Nicole has delivered you such a wonderful experience assisted you in your first tenancy. Thanks again , Lisa

5/5

Trustpilot

Managing my flat

Louise was very helpful organising contractors to repaint the flat that I am renting out, and ensuring that I am getting the best value for money.

Vasileios · 9 July 2024

Agent replied · 27 October 2024

Thank you for the review. Amazing to see that Louise was able to help you get your property looking in the best possible way ahead of viewings! Thanks, Rhys

5/5

Google

Molly & James were incredibly efficient and professional throughout the process of helping me prepare my rental property and finding our tenants. They understood that I was nervous about the process and frankly took all the worry out of it. It has been a pleasure and I would not hesitate to recommend Andrews, Bear Flat.PositiveResponsiveness, Quality, Professionalism, Value

Anna · 25 October 2021

Agent replied · 24 October 2024

Good afternoon Anna, thank you for taking your time to leave us a review. thank you for leaving us such a great review.

5/5

Trustpilot

Great experience

Louise Gonella was fantastic throughout our communication with her. She was always professional and really helped the process go smoothly. Thanks Louise!

Izzy · 13 September 2024

Agent replied · 27 October 2024

Thank you, Izzy. We're very happy to hear that Louise provided such excellent service and made the process smooth for you.

5/5

Trustpilot

I would like to thank Charlotte ,Claire…

I would like to thank Charlotte ,Claire and entire Andrews team for the quick purchase of our new house. They cleared all our doubts and solved our problems . Thanks a lot

Sheeja · 12 March 2024

Agent replied · 27 October 2024

Hi Sheeja, thank you for the five star review. Great to see that the team at Westbury were able to assist you with finding your new home! Congratulations, thanks, Rhys

5/5

Google

Emily Snell & Emma Mussert of Andrews Bear Flat Bath are amazing! The rest of the Andrews team there are pretty good too. From my initial meeting with Emily, both Emma & Emily have been lovely and proactive. They always kept in touch with me and their approach was 1st class. No-one in Bath should use any other agents! Thank you, thank you (again!) from my heart. A token of my thanks is on its way.

Lee · 27 May 2024

Agent replied · 24 October 2024

Hi Lee, thank you for taking the time to write such a kind five star review to our team in Bath. Fantastic to hear Emily and Emma have provided you with their first class service and always kept in touch with yourself. They will be really pleased to hear this review, thanks again and all the best from all of us, Laura.

5/5

Google

Highly recommend Andrews Bear Flat , Emma , Rowan and the rest of the team were amazing. From start to finish. Emma was fantastic helping out the solicitors side of things for me . Amazing service ⭐️ ⭐️⭐️⭐️⭐️

Kizzie · 25 October 2023

Agent replied · 24 October 2024

Hi Kizzie, brilliant to see you had a great experience with Andrews and thank you for giving us a five star review. We know the team in Bear Flat work incredibly hard and we also know how much Emma & Rowan will appreciate your feedback. Thanks, Rhys

5/5

Trustpilot

Best property viewing!

I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!

Lucy · 27 March 2024

Agent replied · 27 October 2024

Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys

5/5

Trustpilot

Excellent Team

The team Lisa and Tanya kept in contact with me from beginning to end, a regular call with feedback and advice. Really appreciated their help and hard work.

Anna · 20 May 2024

Agent replied · 27 October 2024

Hi Anna, thank you for the five star review. Fantastic to see Lisa and Tanya kept you updated throughout and I am so glad they were able to help. They will really appreciate this kind review so thanks again and all the best, Laura.

5/5

Trustpilot

Jaz Gyde has been absolutely amazing…

Jaz Gyde has been absolutely amazing with supporting me and my partner getting a dog friendly rental property. She’s been clear, helpful and attentive. She is smiley, happy and approachable. And knows her stuff.

Molly · 19 January 2024

Agent replied · 27 October 2024

Hi Molly, we appreciate you taking the time to leave us a review. We know finding a new home can be stressful especially when trying to find a home suitable for your pet too. Brilliant to see that Jas and the team have been able to help you through your search. Thanks, Rhys

5/5

Trustpilot

Thankyou to Andrew’s Estate Agent

Thankyou to Andrew’s Estate Agent. Professional throughout. Nothing was too much trouble (answering my endless questions)!! Special mention to Lisa who was exceptional LC

Lucy · 30 July 2024

Agent replied · 27 October 2024

Thank you, Lucy! We're thrilled to hear about your positive experience. Lisa and the team are always here to help. Your kind words mean a lot to us!

5/5

Trustpilot

Honest and pleasant to do business with

Our agent, Dominic, was helpful, straightforward, pleasant and direct with us. We felt that we could trust him to be honest with us and give us the advice that was in our best interests, (even when it wasn't the most advantageous to him!) Nothing was too much trouble and he was very patient answering our many phone calls and gave us a lot of good advice. A pleasure to do business with him.

Emma · 10 July 2024

Agent replied · 27 October 2024

Thank you for the review, it's fantastic to see how Dominic was able to help you, providing you with all the information and support you needed. Thanks again for sharing your experience with us! Rhys

5/5

Trustpilot

Shannon helps us out.

Shannon and her colleague Isobel were very helpful and friendly throughout. They went above and beyond their remit, to help us negotiate their systems etc.Many thanks due

Colin · 4 June 2024

Agent replied · 27 October 2024

Hi Colin , Thank you for the five star review. It is fantastic to hear that Shannon and Isobel have been helpful and friendly aswell as going above and beyond. Thanks , Lisa

5/5

Trustpilot

I have been living in oxford for past…

I have been living in oxford for past 30 years, and I have renting property from many different properties agencies but Andrews property headington oxford was my favourite and the best agency to rent from, the service they provided was 100% top service with big smiles from all the staff who worked at the property agency 🤗.thank you all for all the time and service was provided to me since first day to the last day off my contract 🤗.

Azad · 27 February 2024

Agent replied · 27 October 2024

Hi Azad, we appreciate you taking the time to leave us a review. It's amazing to see the level of service you've experience from Andrews has been the best of all the agents you've dealt with over the last few decades. We really appreciate that feedback. Thanks again, Rhys.

5/5

Google

Andrews have been a fantastic estate agents! We have moved four times, and used them every time because they have been so great. We have been so impressed with how helpful, friendly and professional all of the staff members have always been. Their expertise and skill is always obvious too. Hamza from the Bear Flat branch has been particularly outstanding for the move we have just completed. A solicitor and estate agent from higher up our chain have been very weak, and Hamza has worked incredibly hard to fill the gap left by them. He has always kept us informed and seemed to genuinely care about our family and our house moving experience. He really has gone above and beyond for us, and we are incredibly grateful - this move probably would never have happened if it hadn't been for him!

Amanda · 27 February 2024

Agent replied · 24 October 2024

Hi Amanda, what an amazing review! Not only to see that you continue to use Andrews each time you move but to also see that you've had brilliant experiences each time. We know Hamza will really appreciate you highlighting his hard work and efforts, we are so pleased to see that he was able push the whole chain through to completion for you. Thanks again, Rhys

1/5

Trustpilot

They only want first time buyers!

If you’re a second time buyer - don’t bother with them. They will string you along through to final bidding stage and use you as bait / push through first time buyers to their vendors and advise them that it’s the “Safest” option. They will hold you back until they can use your offer as competition. They will say things like “your offer is provisionally accepted by the buyer we have to wait until Monday just a heads up there may be an offer from a first time buyer coming on Monday”Zero empathy or even acknowledgment that you are trying to buy your family home.Their “mortgage broker “ is incredibly rude.

Taraneh · 26 February 2024

Agent replied · 27 October 2024

Hi Taraneh, thank you for taking the time to leave us a review. Upon receiving your feedback we had passed your comments to the relevant branch manager and believe that they've been in touch to further clarify the situation and gain better understanding as to how we may have been able to improve our service. Of course we remain dedicated in trying to help you find your new home. Many thanks, Rhys

5/5

Trustpilot

A stellar team at Andrews Riegate

The entire team at Andrews Riegate is fantastic. Making such big decisions are never easy or without hurdles, they really do put you first and I can never tell where they benefit as you always feel every advise they give you is for your own good. They assisted in every area of my purchase and went above on beyond from finding me a mortgage provider to assisting me with lawyers. I can't thank the team enough. Ella, Issacc, James and Tracy you are a credit to the group!!Thank You Seana

Sea · 14 December 2022

5/5

Trustpilot

Flat sold!!

Thanks Andrew and Andrews for all your help in bridging the gap for an easy sale of flat in 13weeks.

Richard · 28 September 2024

Agent replied · 27 October 2024

Thank you, Richard. We're delighted to hear that Andrew helped to make the sale of your flat go smoothly.

4/5

Trustpilot

It was a great experience with…

It was a great experience with Andrews. Thanks to Isabelle VAughan for answering all our question and showing around . I appreciate it a lot Thanks again. Igor

Vasile · 11 May 2024

Agent replied · 27 October 2024

Hi there, thank you for your lovely review. Glad to see Isabelle was able to assist you, if there is anything we could do to make it a five star experience please feel free to pop me an email lpaynter@andrewsonline.co.uk. Thank you for sharing your experience, all the best, Laura.

5/5

Trustpilot

My sincere appreciation…

I want to express my sincere appreciation for Jennifer Jones' exceptional service in managing my rental property. Her professionalism and dedication surpassed my expectations. Jennifer's personalized approach stood out prominently. She consistently listens to my needs and tailors her recommendations, accordingly, showing genuine concern for my satisfaction. She keeps me well-informed at every stage of the rental process, promptly addressing any queries and maintaining proactive communication, which fosters trust and reliability. Jennifer's friendly demeanor and willingness to exceed expectations make the entire experience positive, stress-free and enjoyable. Her commitment to excellence truly sets her apart.Thank you, Jennifer, for your exceptional service and dedication. I hope Andrews recognize your fantastic effort. Your professionalism and personal touch make you outstanding in the industry.

Jojit · 19 February 2024

Agent replied · 27 October 2024

What a fantastic review! We know Jennifer will be so pleased to see your brilliant feedback, it's amazing to see that you are receiving an excellent service and that Jennifer is on hand to help you whenever required. Thanks again, Rhys

5/5

Trustpilot

Sammi made the experience easy

Sammi made the experience nice and easy, communicated really well.Explained in depth of the property and made things happen. Thanks for the help

Ryan · 5 August 2024

Agent replied · 27 October 2024

Thank you, Ryan! We're thrilled to hear that Sammi provided excellent service and made your experience smooth. We appreciate your feedback!

5/5

Trustpilot

Best estate agents by far!

Andrews have been a fantastic estate agents! We have moved four times, and used them every time because they have been so great. We have been so impressed with how helpful, friendly and professional all of the staff members have always been. Their expertise and skill is always obvious too. Hamza from the Bear Flat branch has been particularly outstanding for the move we have just completed. A solicitor and estate agent from higher up our chain have been very weak, and Hamza has worked incredibly hard to fill the gap left by them. He has always kept us informed and seemed to genuinely care about our family and our house moving experience. He really has gone above and beyond for us, and we are incredibly grateful - this move probably would never have happened if it hadn't been for him!

Amanda · 16 February 2024

Agent replied · 27 October 2024

Hi Amanda, what an amazing review! Not only to see that you continue to use Andrews each time you move but to also see that you've had brilliant experiences each time. We know Hamza will really appreciate you highlighting his hard work and efforts, we are so pleased to see that he was able push the whole chain through to completion for you. Thanks again, Rhys

5/5

Trustpilot

Helpful and accommodating

We were looking for a flat to rent. The agent Jasmine was very friendly and accommodating when she showed us the property. Jasmine has done an excellent job in helping us in the application process. Thanks!

Terrence · 14 November 2023

Agent replied · 27 October 2024

Hi there, thank you for taking the time to write Jasmine a five star review. Really glad to see Jasmine has done an excellent job through the application process and she was very friendly. Thank you again and all the best, Laura.

5/5

Trustpilot

The estate agent Matt Wood was really…

The estate agent Matt Wood was really helpful and stayed in contact throughout the buying process. He did well to keep the process moving and keep both sides on the same page.

Harry · 11 February 2024

Agent replied · 27 October 2024

Hi Harry, thank you for sharing the feedback. Brilliant to see Matt and team were on hand to help you throughout your move. We know Matt will appreciate seeing your amazing review. Thanks, Rhys

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