Trusted Agent profile · Bath and North East Somerset

Andrews Bath Bear Flat reviews in Bath and North East Somerset

4.9

★★★★★ Excellent

1,985 reviews across 2 platforms

9 Wellsway, Bear Flat, Bath, BA2 4QL, Bath and North East Somerset, BA2 4QL

Andrews's office in Bath and North East Somerset, at 9 Wellsway, is rated 4.9 out of 5 across 1,985 reviews on two platforms, including 199 Google reviews rated 4.7.

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4.7 / 5

199

Reviews on Google

This office

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1,786

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.

5/5

Google

We found all the staff at Andrews, Bear Flat welcoming and knowledgeable. Sophia who ultimately handled our sale is a consummate professional, a good listener, and empathetic to her clients' needs. Her gentle manner is combined with steely … More

Timothy · 15 November 2025

Agent replied · 22 November 2025

Thank you, Timothy, for your wonderful feedback! We're thrilled to hear about your positive experience with Sophia and our team at Andrews, Bear Flat. Your kind words mean a lot to us, and we're delighted to have been able to assist you. Best wishes!

5/5

Trustpilot

Hamza Uddin of the Bear Flat, Bath

Hamza Uddin of the Bear Flat branch in Bath, Somerset was very helpful during a very stressful time selling my mothers bungalow to fund her care home fees. As we don’t live in Bath anymore, he and the Andrews team did all the hard work for us, we could relax and not worry about travelling back and forth to sort things out.He kept us informed at every stage and we were able to exchange and complete in a good time. Very grateful.

Heather · 23 June 2023

5/5

Google

I made the mistake of using a "cheap" online firm of solicitors for the conveyancing process after terms were agreed. Despite great difficulty in contacting them or getting them to process the sale, Emma at the Bear Flat office persevered and finally managed to establish that the solicitor was off sick (probably stress related) and her boss had left! Sale now completed using a different firm but without Emma's significant contribution we would still be stuck.

Mike · 25 August 2024

Agent replied · 24 October 2024

Thank you, Mike! We're thrilled Emma could assist and help navigate the challenges. Your kind words mean a lot to us. Congratulations on completing your sale!

5/5

Trustpilot

Andrews have been wonderful partners…

Andrews have been wonderful partners for us for more than 15 years. Always responsive and professional. Michelle Smethurst has been a great person to work with - couldn’t ask for more.

Jeremy · 4 July 2024

Agent replied · 27 October 2024

Hi Jeremy, thank you for the five star review and your continued trust over the years to deliver a brilliant service. Amazing to see Michelle has been such a help to you over the years. Thanks again, Rhys

5/5

Trustpilot

Professional and wonderful experience

Wonderful experience with Emily Woodman from the Bath branch. We are currently in the process of renting a house and she has been nothing but efficient in the whole process and extremely helpful. Thank you Emily!

Amy · 30 March 2024

Agent replied · 27 October 2024

Hi Amy, thank you for the five star review. Brilliant to see that Emily and the team in Bath have been on hand to help you out, not only finding a house but assisting with each step of the way until move in. Thanks, Rhys

5/5

Trustpilot

I have been with Andrews for a couple…

I have been with Andrews for a couple of years now and I am still very impressed and amazed how they provide excellent services to their tenants, customers and clients. Anything from a little inquiry to biggest repair concerns, they always are on top of it and make sure they are addressed as soon as possible. Very efficient. Im always sending an email to Michelle and she has always been so responsive and accomodating. 100 stars for them!!

Carmelle · 19 July 2024

Agent replied · 27 October 2024

Hi Carmelle, we know that Michelle and the team will really appreciate seeing your kind feedback. Thanks again.

5/5

Trustpilot

Fabulous estate agents

We are absolutely delighted to have chosen to go with Andrews to sell our property, Stan and his team cannot be recommended enough they have always been polite, punctual and very professional and oh so extremely helpful considering we had a few hiccups along the way with buyers and solicitors. We thank you all so very much for your hard work. And although we have no intention of moving again, but if we did I’m sad we would not be able to use Stan and his team as we are moving out of the area.

Jacqui · 11 June 2023

4/5

Trustpilot

Sammi made things happen and a great experience great

Sammi made the experience great! Attentive and speedy. He worked closely with his manager, Julie, to get my more challenging questions answered. A great team and a high recommend.

Oxfordkiwi · 1 August 2024

Agent replied · 27 October 2024

Thank you, Oxfordkiwi! It's great to hear that Sammi and Julie provided you with excellent service. Your recommendation means a lot to us!

5/5

Trustpilot

Consistently efficient and professional

Andrews have been managing my property for 30 years and I've never had a problem.Sarah has been my main contact for several years now and I've always found her helpful reliable and friendly.

Fraser · 21 May 2024

Agent replied · 27 October 2024

Hi Fraser, thank you for the review and thank you for continuing to trust us with your property needs over the last 30 years. It's also brilliant to see that Sarah has always been on hand to assist you whenever required. Thanks again, Rhys

5/5

Google

We have had an excellent experience letting our house out through Andrews. Monica has always been very prompt to reply to emails, provided extensive information and patiently answered hundreds of our questions. When issues have arisen she … More

Emma · 18 November 2025

Agent replied · 22 November 2025

Hi Emma, thank you for your wonderful review! We're thrilled to hear about your positive experience with Monica and our team. Your satisfaction is our priority, and we're glad to know your rental is in good hands. We appreciate your trust in Andrews. Best wishes , Lisa

5/5

Google

The team at Andrews, Bear Flat, have been amazing. From the initial contact and valuation from Catherine, who showed such sensitivity, understanding and pragmatism in selling what had been a lifetime family home, through to Emma, who's … More

Jenny · 17 November 2025

Agent replied · 22 November 2025

Thank you, Jenny, for your wonderful feedback! We're thrilled to hear that Catherine, Emma, and the team made your experience smooth and successful. It was a pleasure assisting you with your family home sale. We appreciate your kind words and support!

5/5

Trustpilot

Excellent Team-Looking Forward to achieve my dream house

I would like to express my gratitude to the Andrews Property Management team for their exceptional assistance in helping us find a house over the past 2-3 weeks. In particular, Shamiya ,Molly and shannon have provided outstanding support throughout the process, ensuring that our requirements were met in finding the perfect property. Their dedication and professionalism have made our experience truly remarkable. Thank you to the entire team at Andrews Property Management for their outstanding service.

Sini · 14 August 2024

Agent replied · 27 October 2024

Thank you, Sini! We're thrilled to hear about your positive experience with Shamiya, Molly, and Shannon. Your kind words mean a lot to us.

5/5

Trustpilot

Purchased through Andrews

Purchased through Andrews. Nancy Henley was brilliant. Excellent communication….always returned calls. Kept on top of things and regularly updated us with progress. Easy to talk to and very helpful. On occasions I spoke to other branch colleagues who were equally helpful.

Mrs · 27 November 2023

Agent replied · 27 October 2024

Hi Helen, we really appreciate you taking the time to leave a review for the team in Horley, with particular mention to Nancy, she works incredibly hard for all her customers so we know she will appreciate your fantastic feedback. Thanks, Rhys

5/5

Trustpilot

Andrews Estate Agent

Andrews at Bear Flat assisted us with the recent sale of our house and we absolutely would recommend them as an agent. Their communication and attention to detail is fantastic - and they are all so personable, approachable and friendly.We were looked after by Hamza and Emily and the whole process was smooth and well organised. We would not hesitate to use Andrews again and we are very grateful to their professional yet personable service. Thank you Hamza and Emily!

J · 25 May 2023

5/5

Trustpilot

The Andrews team

The Andrews team, in particular Raluca and Ayman, have been incredibly helpful, supportive, professional and efficient throughout my ordeal with a difficult tenant. Great service from them both, thank you very much!

Monita · 28 May 2024

Agent replied · 27 October 2024

Hi Monita, we know both Raluca and Ayman will really appreciate seeing your review. Thank you for sharing your experience and we are really glad we were able to help you through a difficult situation, thanks again, Rhys

5/5

Google

Just like to take the opportunity for all the professional help and advice given in the help of buying a property, which was accurate and a trustworthy sales team, I was able to make a precise decision best for my needs. With two properties in my portfolio and is on going. I have no hesitation to recommend the sales team at Andrews and is nothing but the best in all their advice in the current market and such a difficult time with mortgage rates increasing. They know the current values. The hard working team are up together with all relevant information, there are not many agents in Bath I would trust. But Andrews is 10/10. Thank you

Rachel · 27 May 2024

Agent replied · 24 October 2024

Hi Rachel, thank you for your lovely five star review to the team in Bath and your lovely 10/10 rating for us. I am so glad to see the team provided you with their best knowledge and advice to help you make some important decisions. Fantastic to hear you would have no hesitation to recommend us, the team will really appreciate this review so thank you. All the best, Laura.

5/5

Trustpilot

Attentive & reassuring

Spoke to Richard this morning about finding a rental property. He was really attentive and reassuring. Really appreciated the time he gave to listen to my needs - and my panic! Thank you!

Stephanie · 7 May 2024

Agent replied · 27 October 2024

Hi Stephanie, thank you for taking the time to leave us a review. Amazing to see that Richard took the time to get an understanding of what your needs were and helped you accordingly. Thanks, Rhys

5/5

Trustpilot

Amazing, Friendly and got the property sorted in one day!

Today morning I went to visit a property in Bristol by Andrews. I was guided by this lovely lady called Isabelle to view the property. She was very nice and answered all the problems I had about the property and took down my details and got back to me in the afternoon after talking to the landlord. To my surpise she even managed to get the landlords approval to rent the property on the same day! I was impressed and had a nice experience like never before. Hats off!?

Dulana · 26 May 2024

Agent replied · 27 October 2024

Hi Dulana, thank you for sharing your experience, we are so pleased to see it was such a positive one. Congratulations on finding your new home and thank you again for the feedback, we know Issy will really appreciate it. Thanks, Rhys

5/5

Trustpilot

The reason for this high review is…James

The reason for this high review is entirely due to the James Conner, the agent assigned to my sale. In what was a very difficult and long sale, James was always on hand to give sound advice throughout, speaking to and reassuring the buyers as well as me, and going above and beyond in every possible respect. If it were not for him this sale could well have fallen through, and I'm entirely grateful to him. Superb in terms of client care. If you are selling or buying, you'll not go wrong by asking for James as your agent.

Steve · 13 May 2023

5/5

Trustpilot

@KellyHamilton at Andrews Property is…

@KellyHamilton at Andrews Property is fantastic! Her expertise, excellent communication, and genuine care made renting the property from the landlord a breeze. I highly recommend her for a stress-free experience!

Tomi · 28 June 2024

Agent replied · 27 October 2024

Hi Tomi, thank you for the review. Great to see that Kelly and the team have been on hand to help you with everything you needed. Thanks again, Rhys

5/5

Trustpilot

I had an amazing experience to use…

I had an amazing experience to use Andrew Property for my flat purchase. Thanks James & Janine for helping the smooth purchasing process. Well done to you all!

Thiha · 1 August 2024

Agent replied · 27 October 2024

Thank you, Thiha! We're delighted to hear about your amazing experience. James and Janine will be happy to know they made the process smooth for you. Congratulations on your new flat!

5/5

Trustpilot

I cannot recommend Russell Clarke highly enough

I cannot recommend Russell Clark? Mortgage and Protection Adviser highly enough. I have used him several times over the last 5 years and on several of these occasions, the house purchases and the associated lending have been highly complex. Russell is so responsive and goes out of his way in order to help resolve issues and obtain what was needed in terms of mortgage and protection. I wouldn't go to anyone else and I cannot thank him enough.

Michelle · 7 July 2023

5/5

Trustpilot

Great agent

Jasmine Gyde is very professional and kind.She was alwais punctual and helpful to all our, many, questions.I called even during her lunch breack but she was laways calling me back in few minutes with a smiling tone voice.

Raffaele · 16 January 2024

Agent replied · 27 October 2024

Hi Raffaele, thank you for the review, brilliant to see that Jasmine has been on hand to help you out through your search, even on her lunch! We know she will appreciate the feedback, thanks again, Rhys.

5/5

Trustpilot

Excellent service from Sameer & Mikesh

Sameer and Mikesh helped to find our dream flat to rent. They are responsive, friendly and true progrssionals. Everything went smoothly from the booking the viewing of the property until getting the keys. Couldn’t recommend them highly enough.

Berna · 15 January 2024

Agent replied · 27 October 2024

Hi Berna, what a brilliant review! We love seeing feedback like this, to know we helped you find your dream home is amazing and the fact that the team in Morden delivered such a great experience for you is brilliant too!We hope you are all settled in your new home. Thanks, Rhys

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