Allen & Harris Bath, Larkhall reviews in Bath and North East Somerset

★★★★★ 1/5

Trustpilot

Don't trust Allen & Harris!

Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.

Kelly · 13 February 2019

★★★★★ 5/5

Google

The agent took time to fully understand what we were looking for. He then found properties that matched those criteria. He also took time to point out the services and amenities near each property. Once inside he showed us round and highlighted various desirable features. He also was honest and discussed some of the issues we might need to solve with the property. All contacts were timely and professional. Very good service indeedPositiveResponsiveness, Quality, Professionalism

Huw · 12 December 2020

★★★★★ 5/5

Trustpilot

Rob Watson was very accommodating

Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!

Zeb · 11 January 2022

★★★★★ 5/5

Trustpilot

Kate n Katie were fabulous house sold first day

Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.

Mark · 2 February 2019

★★★★★ 1/5

Trustpilot

Avoid Them!

Terrible people! They are very committed to make you miserable. They are shameless liars and the only thing they know from the word “responsibility” is how to avoid it.

Anderson · 15 November 2024

★★★★★ 1/5

Trustpilot

Very Bad Experience

On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.

Ivan · 12 July 2016

★★★★★ 5/5

Trustpilot

Allen and Harris Bath

I have been with Allen and Harris for 7yrs. They have always been professional, courteous, responsive and understanding at all times. They have provided a really great local service. Glenn leads a great culture in the team with his long standing and new team members. Thank you. James

James · 28 October 2023

★★★★★ 5/5

Trustpilot

Coped with the seller from hell

A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!

Derren · 28 July 2021

★★★★★ 1/5

Trustpilot

Allen and Harris are a terrible company…

Allen and Harris are a terrible company - if how they treat their employees is anything to go by then people should avoid having any contact with them.

Jane · 5 November 2024

★★★★★ 5/5

Trustpilot

Above and beyond expectations

I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.

Denise · 29 October 2020

★★★★★ 5/5

Google

Thanks to Jordan and team; the house had several offers within the first 2 days of advertisingPositiveResponsiveness, Professionalism

Manjula · 12 December 2021

★★★★★ 1/5

Trustpilot

Do not use this company they are…

Do not use this company they are nothing but a bunch of cowboys. The team have not been helpful they are rude they lie

Lucy · 2 December 2024

★★★★★ 1/5

Trustpilot

Terrible Service

When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.

BolajiAkerele · 4 August 2022

★★★★★ 5/5

Google

We used Rob Casstles as our mortgage broker, and we cannot recommend him enough. As first time buyers we were clueless, and he guided us throughout the entire process. My employment and income was a little complex, but Rob dealt with all of this and got us a mortgage offer we were happy with.

Will · 12 December 2022

★★★★★ 1/5

Trustpilot

They are scammers

They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers

Ali · 10 November 2021

★★★★★ 5/5

Google

Having sold two properties in 2022 using Allen & Harris I am very satisfied with their professional attitude and efficiency. I will use them to sell another property in 2023 and would recommend them as Estate Agents.

Jim · 12 December 2023

★★★★★ 5/5

Google

The team at the Larkhall office were just what you want from your selling agent. At every stage of our sale they were very professional and friendly and i would not hesitate to recommend them.

Melanie · 12 December 2023

★★★★★ 1/5

Trustpilot

Avoid this Company like COVID -19

I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling

Prasad · 12 February 2021

★★★★★ 5/5

Trustpilot

Excellent service in finding tenants

Excellent service in finding tenants, managing all aspects of renting apartment making the experience stress free

Dr · 5 November 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!

Wong · 1 June 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!

G · 13 August 2020

★★★★★ 1/5

Trustpilot

Is the worst experience ever

Is the worst experience ever , bad communication, manipulation, on the advertising was a no chain , after signing the contract and paying servy, lower ecc, I been told chain on hold , called 100 times no answer back , not at all serious, deserve minus star , avoid if you can ,con agency

Eman · 15 June 2021

★★★★★ 5/5

Trustpilot

Bath Branch

As A landlady I have been dealing with Lydia Furze from the Bath Branch ( 7 Princes Buildings ) she has always dealt with my queries and problems very professional and efficient,Highly recommend them

Maggi · 7 September 2023

★★★★★ 5/5

Google

A very professional service from the whole team. My property was sold quickly and at a very good price . The whole process was seamless. Highly recommended

Barbara · 12 December 2023