5/5
TrustpilotTrustworthy always do a good job.
I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.
Trusted Agent profile · Bath and North East Somerset
Allen & Harris Bath, Larkhall reviews in Bath and North East Somerset
★★★★★
286 reviews across 2 platforms
1 Balustrade, Bath, BA1 6QA, Bath and North East Somerset, BA1 6QA
Allen & Harris's office in Bath and North East Somerset, at 1 Balustrade, is rated 3.1 out of 5 across 286 reviews on two platforms, including 65 Google reviews rated 4.8.
Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWhere do I start
Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!
1/5
GoogleNot happy with the way things were handled at all. Promised things at initial meeting that weren't delivered. Left feeling they are not to be trusted. Encouraged to accept an offer well under estimate as the offer was from cash buyers, however it transpired this was not the case. Consequently the sale fell through due to my buyers buyer pulling out allegedly
1/5
Trustpilotsold my house through allen and harris, dont
sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used
1/5
TrustpilotBooked a viewing for a property we were…
Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag
1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
5/5
GoogleThey say selling your home is one of the most stressful things to do. Well, for our family we were selling our family property having recently lost both parents, so naturally we had mixed emotions. Simon Lord showed compassion and experience in equal balance. He took time to listen to our needs and at time when you're feeling emotional, this really mattered. His team were responsive when we needed them to be, which I have no doubt is due to the leadership that brings to his team. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
TrustpilotAndy at Allen and Harris Cirencester…
Andy at Allen and Harris Cirencester helped me with the sale of my 1 bed maisonette. Ultimately I decided against the sale as my circumstances changed, but I found Andy straightforward, knowledgeable and helpful.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
1/5
TrustpilotShambolic
We have had the misfortune to do business with Allen and Harris lettings in Bath for our Student-age son. They issue contracts, clearly stating they recommend you take legal advice prior to signing, allow just 3 or 4 working days to seek this legal advice. The reminders and pressure to sign start within hours of receipt of contract. Their contracts are very difficult to understand and read. In my opinion they favour the landlady / landlord, with much less protection for the tenant. It is a very shambolic way of working, and not at all what one would expect from a well-established name such as Allen and Harris. Needless to say, we were not able to proceed with the rental as we could not get proper legal advice in the meagre time A&H had allowed. Their untimeliness is absolutely shameful. Tenants are definitely NOT treated as customers, even though they are actually the ones paying the money. I would never do business with this company again. The question to Allen and Harris would be "Would you like your children to be treated this way?".
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
5/5
GoogleMark and the team were excellent throughout the whole process with excellent advice and under challenging market conditions. A big thank you to Mark and his team at Allen and Harris Bath Balustrade office.
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
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Questions about Allen & Harris Bath, Larkhall
How many reviews does Allen & Harris Bath, Larkhall have?
Allen & Harris's Bath and North East Somerset office has 286 reviews across two platforms: 65 on Google, 221 on Trustpilot (across the whole business).
What is Allen & Harris Bath, Larkhall's rating?
Allen & Harris Bath, Larkhall is rated 3.1 out of 5 across all 286 reviews, and 4.8 out of 5 on Google from 65 reviews.
Where is Allen & Harris's Bath and North East Somerset office?
Allen & Harris Bath, Larkhall, 1 Balustrade, Bath, BA1 6QA, Bath and North East Somerset, BA1 6QA.
