Allen & Harris Bath, Larkhall reviews in Bath and North East Somerset

★★★★★ 5/5

Google

Our families situation wasn't straightforward where part of the family, who actually owned the house - (our daughter Beccy, husband Dave and three children) were in Australia and Angie and I (as Beccy's parents) had recently moved in to the home. Simon, and all the team, alongside their local knowledge of the recent market movements, linked to an historical awareness of market trends locally, proved invaluable. And their personal contacts, going back decades, (because the team are locals too), was an essential ingredient for us and formed part of the success of our sale - which happened even before going to the open market. Their pro-active skills and expertise, which were highly personal and also highly professional, enabled us to sell quickly at a price we were all happy with and so we would all (all four of us) have no hesitation in recommending Allen & Harris whether a sale is involved or the purchase of a new home.

John · 12 December 2023

★★★★★ 5/5

Google

Luke Chidgey visited us to do our property evaluation. He was very knowledgable and gave us lots of valuable information about the property market and the value of our house. All in all a pleasant and encouraging meeting.

Susan · 15 May 2024

★★★★★ 1/5

Trustpilot

Spoke with Laura to ask for a home…

Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.

Ruby · 20 September 2023

★★★★★ 5/5

Google

5 stars for Luke & the team - very friendly and helpful from the point of viewing, all the way through to conveyancing and purchase!

Tom · 25 November 2024

★★★★★ 5/5

Google

Simon and team worked very hard and were a good support to us throughout our move. Professional and dependable. Thank you very much for a job well done.

Paul · 12 December 2023

★★★★★ 1/5

Trustpilot

Saw a property yesterday in Broomlands…

Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.

Cairyn · 23 August 2023

★★★★★ 5/5

Trustpilot

Allan & Harris is great

Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.

MISS · 10 October 2023

★★★★★ 1/5

Trustpilot

Don't go ANYWHERE near this company

Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.

Zoe · 13 June 2023

★★★★★ 5/5

Google

Helped me sell my maisonette in Bath quickly and went above and beyond when unexpectedly there were registry problems to be dealt with at the last minute. Simon, Rob and Louise at the Larkhall office were brilliant…… Thank you

Rena · 12 December 2023

★★★★★ 2/5

Trustpilot

Very unprofessional

Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!

James · 21 March 2023

★★★★★ 5/5

Google

All the staff involved were helpful and engaged. Very efficient. They supported us through the negotiations, were available to us when needed, kept us informed and gave good clear advice.

David · 15 May 2024

★★★★★ 5/5

Trustpilot

Highly Recommend Ash Rooke!

My husband and I have had the pleasure of dealing with Ash Rooke, and I can’t recommend him enough. Since joining A&H, as Senior Lettings Coordinator in 2023, Ash has proven himself to be professional, approachable, and exceptionally skilled at managing our landlord and tenant relationships.

Liza · 23 January 2025

★★★★★ 1/5

Trustpilot

Don't use A & H as a landlord

They don't complete what they say they will complete and when they will complete it. I am disappointed with myself that I didn't just complete the process myself to find a tenant - It would have been less stressful than trying to manage the agents and filter through what information is actually truthful and correct.

Charmaine · 12 September 2024

★★★★★ 5/5

Trustpilot

As a rule I do not normally do reviews

As a rule I do not normally do reviews: although in this case I’ll make an exception:Allen&Harris have been absolutely amazing after taking over as sole Agents the sale of my home I cannot not praise them enough From the time they picked up the baton from a wasteful fourteen weeks with a another agent “in days Allen&Harris had their sign for Sale up outside the door”, another couple of days passed and the photographer was at the house taking photos very professionally accomplished I cannot praise the whole team enough from Vicky’ who was at the helm and Melonie’ sales administrator and other team members the whole operation was as smooth as silkI was also introduced to a solicitor who handled my affairs on the conveyancing side with swiftness and professionalism taking a lot of the usual pressures out of my hands Every step of the sale was impressive keeping me notified every step of the way even notifying me of scheduled appointments to the house of interested viewers: not unusual you may think however they have the keys am I am on holiday. Further communication can be had via their Website whereby your able to keep up with up to date statusDon’t do the same as me and waste fourteen weeks choose “Allen&Harris”.

Doug · 16 January 2023

★★★★★ 1/5

Trustpilot

If I could leave a zero I would

If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke

Kelly · 16 January 2023

★★★★★ 1/5

Trustpilot

If i could i would leave zero star.

If i could i would leave zero star.They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date. Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.ZERO STARS FROM ME

Linda · 8 January 2023

★★★★★ 1/5

Trustpilot

First time buyer so definitely lacking…

First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.

Grainne · 23 November 2022

★★★★★ 1/5

Trustpilot

Absolutely abysmal service

Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back

Kelly · 2 November 2022

★★★★★ 4/5

Google

The team are very helpful, purchasing my new home was a stressful ordeal but the team as well as Rob tried their best to help me with everything they could. They loose a star due to them recommending an awful solicitor company which cause all kinds of grief and I should have chosen my own. Other than that the Allen and Harris team were very good

Louis · 12 December 2023

★★★★★ 5/5

Google

Rob was very helpful in our recent house search. His conscientiousness and personal approach was much appreciated!

Kate · 12 December 2023

★★★★★ 5/5

Google

Overall, we had a positive experience working with Simon, Louise and Matt in the A&H Larkhall office. Our property was sold initially within a matter of days and again within a week of being relisted when we lost our first buyer. We were able to get the home we really wanted and the combination of Simon's experience with Louise and Matt's service was great. Thanks!

William · 12 December 2023

★★★★★ 5/5

Trustpilot

Clifton Team

Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.

Georgina · 11 April 2025

★★★★★ 1/5

Trustpilot

Is this discrimination??

I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!

Sun · 14 December 2023

★★★★★ 5/5

Trustpilot

Recently had the pleasure of working…

Recently had the pleasure of working alongside Jack Pike at the Bath office, jacks communication was seamless throughout the process and Jack really did go above and beyond to get it over the line. Thank you and the Team for all your help

William · 5 December 2024