Connells Basingstoke reviews in Basingstoke and Deane

★★★★★ 5/5

Google

I was so pleased with everything. Thanks so much Connels for the good work done.

DORIS · 24 September 2024

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 5/5

Google

Viewing flats and putting down a holding deposit was made super easy by the guys at Connells. Everything ran smoothly and they kept me up to date with what was happening during the process. Thankyou especially to Francesca Jobson who was a huge help during everything and recommended the flat we ended up going for!

Jade · 17 January 2025

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 5/5

Google

The team at Connells Basingstoke helped us sell our home via the modern method of auction (MOMA) and they were simply fantastic from start to finish. They were so helpful in guiding us through the whole process, which was completely new to us, and always kept us up to speed on viewings and feedback! Great team and well recommended!

Rosie · 10 November 2024

★★★★★ 5/5

Google

I recently bought my first house through Connells and even though it was a stressful experience, I honestly couldn't have done it without the help and support of the mortgage broker Alicia. If I'm ever in a position where I need to buy or sell a property again I would definitely be choosing to go through Basingstoke Connells.

Charlotte · 17 November 2024

★★★★★ 1/5

Trustpilot

Unprofessionalism towards tenants

Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.

Arslan · 1 May 2026

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 5/5

Trustpilot

Excellent Mortgage Advisory Service at Connells Cambourne

I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.

Yomna · 18 December 2023

★★★★★ 1/5

Trustpilot

Landlord - full managed service - lettings

AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.

Michelle · 3 December 2021

★★★★★ 5/5

Trustpilot

Had my survey today and honestly…

Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t.

Amy · 1 April 2026

★★★★★ 5/5

Google

We have just completed on our mortgage through Connells., Connells have consistently provided excellent advice and the cheapest mortgages. I can not thank Gregg Lewis enough for his amazing help and advice, He not only found the best deal for us but explained everything fully so we understood and was happy before we proceeded. Top man!

Rob · 26 October 2019

★★★★★ 1/5

Trustpilot

Sadly, zero stars are not possible.

We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.

Myjakey1 · 31 October 2021

★★★★★ 1/5

Google

A very disappointing initial service and very poor communication from the rental team. I have to say, from a Landlords point of view - I have been let down. I instructed Connells and spoke to Ollie who had been my point of contact and asked them to manage my property and find a tenant and after only a short period, having heard nothing and spending extraordinary amounts of time calling and calling and no one answering, I decided to go elsewhere. I wouldn’t recommend Connells as a managing agent as the communication and initial service I received was very disappointing.NegativeResponsiveness, Quality, Professionalism

George · 25 October 2021

★★★★★ 5/5

Google

Hassle free and good value (compared with the competition) selling my 2 bedroom flat considering the difficult situation with the pandemic. Special thanks to Adrian Allen for assisting throughout and managing communication on countless occasions between myself and the buyers. Would recommend if selling in and around Basingstoke.

Richard · 25 October 2021

★★★★★ 5/5

Google

We have recently instructed Connells to support with the sale of our property and also the purchasing of our next property. From the very start the attention to customer service and detail was to be commended. Mike Howley visited our home we were selling and absolutely took on board the sensitivities of the situation at the time due to family circumstances. Mike was reassuring and realistic from the start offering an efficient, trustworthy and honest service. We had received previous valuations on the property but did not feel that these were realistic or an approach to selling that we as a family were comfortable with at the time given our circumstances. After listing the property on the market Mike went out of his way to ensure that we had a team that we trusted. Regular contact which was friendly, understanding and professional from May and Gary ensured that we not only were up to date with how things were progressing but also provided confidence in us as customers. Furthermore Mike was able to link in the wishes for the property we wished to buy and identify a property that is 'the one' making the whole process as smooth as possible. In addition to this not only did we successfully find a new property in a quick timeframe but our property sold within two weeks. Connells knew exactly how to market our home, knew the local area and market so well the sale was achieved in a timescale we did not expect! I have to really applaud Mike and the team at Connells - their approach to house selling has provided such comfort and reassurance during what can be a time of change and we would highly recommend them to anyone that asks within Basingstoke! Massive thank you to Mike, Gary and May in particular who showed such professionalism and attention to customer service that it has made everything feel much easier. Thank you again!PositiveResponsiveness, Professionalism

Louise · 25 October 2021

★★★★★ 5/5

Google

Fantastic service from Mike and his team at Connells Basingstoke. We were made to feel very special at every point throughout the whole process by Mike, Gary & May. Nothing was too much trouble for them and they made the whole ordeal (normally quite stressful) seem very easy & comfortable to go through. Our house sold within a week and we got the price we were looking for thanks to the expertise and professionalism of the whole team. Thank you all at Connells Basingstoke.. BryanPositiveResponsiveness, Quality, Professionalism, Value

Bryan · 25 October 2021

★★★★★ 1/5

Trustpilot

fleas...

Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.

Tianna · 8 October 2021

★★★★★ 1/5

Trustpilot

Stay away from them

I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!

YY · 26 September 2021

★★★★★ 1/5

Trustpilot

Never again. The Worst. Connells Survey & Valuation ltd

I wish I had seen all of the reviews (on here) before I decided to use Connells. I would have saved myself a lot of headache, stress and money.There is no point telling you everything which is so bad about this company, because it would take too long and most has been covered by other reviews, but to avoid the pain of what I went through, I will respectfully and caringly warn you; DO NOT USE THEM FOR ANYTHING.I hired them for a property valuation. From the very beginning I should have followed my gut, but I didn't because they were the only ones who where able to give me an appointment within the time scale I needed. Big mistake. They were cold and fairly rude on the phone, almost like I was bothering them and they wanted me to hurry up and get off the phone. Needless to say, I still booked with them, hoping that was a one off.After paying for the survey booking, I was not contacted with a confirmation date or update of any kind. I had to chase them up and was eventually given a date. The day before the scheduled date, I receive a message stating a different date to what was agreed. I contact them to inform them I was given an incorrect date. With no apology or understanding, I am told that the date had to be changed because of available and that's it. This really angered me, due to all the arrangements I had to make in order to make sure someone was in my property to give them access. But I still went along with it, out of desperation. Needless to say, when the surveyor arrived, he refused to do the survey because i was not personally present; even though it was specifically arranged and agreed for the estate agent representative to be present, 7 days prior to the appointment. I'm sure you can already imagine what I was feeling and saying, once I received my estate agents call. When I called up Connells, they nonchalantly apologised and simply said I would have to book another appointment. When the survey did actually happen, I was told I would receive the report within 5 days. I waited 7 days and then had to chase them up for it myself. No apology of any kind was offered.Wait, I've not finished; upon reading my report, they had valued my property £30k less than another survey company and also £35k less than my neighbours property which had just sold.I could go on, but I will stop there.All I will say is that I will never ever use any of their services again and I will tell everyone I know the same.Look elsewhere if you want a professional, respectful and caring service. Connells are the worst I've ever experienced. There should be a no-star option.

Corey · 3 September 2021

★★★★★ 5/5

Google

Matt Wheatland has been very helpful to us. Talking us through everything. Guiding without pushing us. Generally very good. We haven't bought/sold a property in forty years so Matt's patient involvement has been essential, answering all our queries promptly and with a friendly manner. We would recommend Connells to our friends and relatives. Thank you Connells and Matt.

Mary · 26 October 2017

★★★★★ 5/5

Google

Has a viewing with Eliza who was super professional and really helpful. Thanks Eliza for answering all my questions and being patient!

Jessica · 15 June 2025

★★★★★ 1/5

Trustpilot

*CONNELLS MUTLEY PLAIN*

*CONNELLS MUTLEY PLAIN*An honest opinion based on facts to prevent you going through the stress of these inconsiderate idiot's. Since the sale I've heard lots of very similar situations so thought I'd spread the word. From day one, Ross came to the house to value it and seemed very good, promised the earth as you'd expect from any estate agent. Valued the house 5-10k higher than others(purposely done to get you on board, who doesn't want an extra 5-10k) That's the positives done! We agreed a 1% fee, Ross the manager put down a figure on the contract and not 1%. We didn't notice this until he had left. We spoke to him on the phone and he agreed to change it, "he would send us an email to confirm it" Weeks went by and we chased for the email, several emails and phone calls went to Ross yet this never got solved. We ended up paying more fees because of his intentional mistake on the contract. Our own fault for not making sure we had it sorted, however Ross clearly knew what he had done and had purposely ignored our emails. Whilst the sale was ongoing with viewings etc we never got any feedback until we called them. Several times we called and they would always say "we were just about to call you" They even held onto offers for days and we only got these when we called them to chase feedback. So we finally agreed a price with the buyer. Connells told us the buyer had no chain and wanted to move in within 6 weeks with no surveys etc as they needed to move in ASAP. This was January 14th 2021, fast forward to July 2021 and the sale is still dragging out because of the chain(the chain that connells told us didn't exist) We found out through our buyers estate agent that the buyers buyer lives in Thailand. This was the reason for a major hold up and very nearly lost us our new build purchase. Credit to Lawsons who didn't have to go out of their way to chase and explain things to us. Things that Connells would have known for months. We spoke to at least 6 different members of staff, the amount of times we were told "we will call you back" and not receive a call is beyond a joke. They also entered our property without permission when we weren't home. Only Connells and ourselves had a key. Our post had been put on the kitchen side, things in the garden were moved. When I questioned this they denied it.Right up until the last day of completion we were still chasing them for their mistakes. They overpriced the final invoice to our solicitor by £100. It took two phone calls from us and one from our solicitor to amend this. Apparently it was a "typo" Funny how the typo didn't work in our favour! All in all a very stressful time which could have been prevented with simply being honest with us and making a few phone calls to us.I've never left a bad review before but this was so bad I felt it was needed. Hopefully our mistake going with Connells Mutley Plain will save you making that mistake. Just to repeat this was CONNELLS MUTLEY PLAIN so please don't mistake this for other connells branches.

The · 13 July 2021