Connells Basingstoke reviews in Basingstoke and Deane

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 2/5

Google

Connells Sales and Mortgage advice service feedback. Overall, disappointed with 2024 experience on multiple fronts and wont write everything here. While the deals fell through, I missed to note the mortgage advice (advisor time spent 2 hours only) fees of £800 is non refundable, and the fine print somewhere said it can't be refunded. That's my fault as a customer, I should be careful next time while onboarding my next advisor.

Rohan · 19 December 2024

★★★★★ 5/5

Google

Aidan Hall has been super helpful throughout the whole process in moving in my new property. He was so patient and ever ready to respond to my queries . Thank you Aidan!

Katney · 26 July 2024

★★★★★ 5/5

Google

Jack has been absolutely wonderful. He remembered everything we discussed on the phone, was very responsive to all questions and provided a very smooth viewing. Thanks Jack!

K · 3 October 2024

★★★★★ 5/5

Google

Had a property viewing with Eliza today. It was my first ever viewing as a first time buyer with my partner and she was really welcoming. Answered all my questions and made the process a lot less daunting.

Rachel · 10 December 2025

★★★★★ 5/5

Google

Overall great experience with Connells Basingstoke, Francesca Jobson and Aidan Hall were super helpful with any questions and kept us informed all the way through the process. Thankyou so much 😊 …

Neamh · 26 June 2024

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 5/5

Google

This is the second time we’ve used Alicia as our mortgage broker and we couldn’t fault her in anyway. Alicia was always very professional, polite and knowledgeable. We will be returning to Alicia in the future!

Dan · 28 March 2024

★★★★★ 5/5

Google

Would just like to give a massive thanks to Eliza Koscielniak, she was really helpful and very knowledgeable in what she does. Answered all of our questions with ease and took her time to show us around. Very friendly and very good service!

Ervin · 9 April 2025

★★★★★ 5/5

Google

Francesca Jobson went above and beyond, she was very helpful and kept in touch on what she thought I might like, very pleased and looking forward to moving in soon, thank you!

Alex · 27 May 2024

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 1/5

Google

I am a landlord and have been using Connells in Basingstoke to manage my rental property for over 3 yrs. In Dec 2023, I used one of their handyman to fix my property. They mistakenly charged me twice for the same service invoice. Its end of March 2024 and I have lost count on how many times i've chased them for this refund. I've chased my property manager Ms. Kelsey Evans about this numerous times. I rang up their accounts department as well. They say they'll sort it out but unfortunately no refund yet. £478.80 is significant amount and they have been holding on it for over 3 months now. I'm sick and tired of chasing. Extremely disappointed with their service.

Sunaimi · 27 April 2024

★★★★★ 5/5

Google

Connells has been excellent from start to finish. We interacted with Grace, who was extremely professional, communicative, and efficient throughout the entire process. Every query was handled promptly, and I always felt supported. I would definitely use their services again.

Abhishek · 15 October 2025

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Google

Francesca Jobson was very helpful throughout our viewing process. She was lovely and very friendly.

Keira · 21 January 2025

★★★★★ 5/5

Google

We were shown around a property by Jack, he had told us it was only his third day. Myself and my mum throught Jack was brilliant and doing a great job!

Emily · 27 April 2024

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Google

We have been dealing with Alicia Hunter as our mortgage advisor during both our re-mortgage and house sale process. She has been fantastic and extremely knowledgeable. She has constantly been seeking the best mortgage rates for us whilst our house sale has been stuck in the chain and has saved us precious money by actively securing the lowest rates. We really appreciate all your help and advice :)

Wayne · 10 October 2024