Connells Basingstoke reviews in Basingstoke and Deane

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 1/5

Google

Shockingly Unprofessional Kai Mears Connells in Basingstoke (south) have an agent called Kai Mears who is the most arrogant and rude individual I have ever spoken to. Trying to put in an offer for a first floor apartment in Winterthur Way, Basingstoke. We were trying to offer the asking price … sellers beware! This agent was so rude to us we won’t be purchasing any properties through them. I would warn any prospective sellers to steer clear of Connells Estate Agents. Very poor service, Kai in particular is unprofessional and certainly not an asset to the company.

Jayne · 27 February 2024

★★★★★ 5/5

Google

We used Connells as our mortgage advisor and we had the delight to be able to speak with Alicia, as first time buyers she really laid everything out for us taking lots of time to make sure we were fully aware of everything about purchasing a home and helping us out with all the paperwork, documentation and even going the extra mile when we had special requests. 100% recommend

Tyler · 10 September 2024

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 5/5

Google

Jack was great explained my options really clearly and set a clear path to follow

Vincent · 26 November 2024

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 5/5

Google

I live in Australia so selling our property was always going to feel more challenging than if I had been in the UK. When things became stressful I reached out to Connells for help. Mae stepped in and regularly assisted with chasing up on communication with the solicitors alongside keeping the buyers informed. Mae was amazing. She made what was an already stressful time feel so much easier because she was always on top of things and following up on my behalf, when I couldn't, which considering the time zone was always going to be immensely challenging. Selling a property always is stressful and has challenges, however without Mae it would have felt more so. Mae was always so pleasant to deal with and in my humble opinion a real asset to Connells. Thankyou to Connells and especially Mae.

Darley · 25 October 2022

★★★★★ 5/5

Google

We have had a brilliant experience right from day 1 and more than recommend Connells - Adrian came to our property to discuss the process of selling and valuing the property. We then spoke to confirm our agreement to sell and put the house on the market. We were very happy with the valuation and believe it was a good and fair price! Adrian was very friendly, professional and helpful answering all our questions with no trouble and clearly explaining every part of the process. Our house sold within the week of going live after viewings on a Saturday morning of which again Adrian was very accommodating and clear with what the process was. Communication was phenomenal by Adrian We always felt clearly informed and knew exactly what was happening at all times. All staff have been really kind and polite when calling up too and messages given to Adrian, I always got a call back and never had to chase up. We are using their mortgage advisor Alicia and again are so pleased and happy with the fantastic service and help we have received so far, Adrian spoke very highly of Alicia and we can see why… We want to thank Adrian, Alicia and all the of the team at Connells Basingstoke… we would use you again in a heartbeat but in the kindest way possible I hope I won’t be moving again anytime soon!!

Yasmin · 25 October 2022

★★★★★ 5/5

Google

Connells have been really helpful and very accommodating to my partner and I. I don't know if I'm allowed to mention names, but in particular Natalia and Luke were extremely supportive the whole time we were with them. I'll let you know, we were quite a handful as customer, but they were patient with us, helped us resolve our initial issues with our tenancy, and then helped us move in to a new flat. All I can say is that we are more than happy to stick with Connells, as they have always moved mountains to make sure that we were as comfortable as possible. I honestly can't fault them at all.

Tamunoiyala · 25 October 2022

★★★★★ 5/5

Google

I cannot recommend Ryan Blake from Connells enough! From day one he has been amazingly professional and extremely prompt to dealing with and handling all correspondences promptly as promised. Ryan is someone who you can fully trust with your information. He will ensure you are kept up to date throughout the day making sure the process runs smooth and easy. He is a pleasure talking to as he truly listens and understands concerns making his top priority to put your worries at rest. I wish others are equally as lucky as me to get appointed Ryan Blake at Connells as your estate agent!

Structice · 25 October 2022

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Trustpilot

Mortgage Advisor Thomas is Amazing at Connells Worcester

At Connells in Worcester branch they have an amazing mortgage advisor with lots of experience and can help you to work out what you need to do with the basics of reading payslips, knowing what your deposit will get you, and help you go through the mortgage process.

Customer · 28 March 2026

★★★★★ 5/5

Google

I found Davina and her colleagues to be professional, efficient and competent. They all made the process of moving house seamless.

Alex · 10 February 2026

★★★★★ 1/5

Trustpilot

Horrendous service from Connells Basingstoke

One star because we can't rate at zero. Disgusting Estate Agents and please avoid at all costs. As the sellers of a property, Connells (in particular Michael Howley, Adrian Allen and Graham Archer) did not have our interests at heart at all, only their own. The worst thing about the experience was the bullying and they took no responsibility for their many errors and failings. We were locked in for an excessive amount of time (6 months) and high rate of commission which was based on the valuation of the house and not the selling price. Once the house was sold stc the problems mounted with poor communication and further bullying. They seemed to be only on the side of the buyer, disregarding our view points and requirements. With the sale falling through and the end of our 6 month contract we were pleased to leave Connells. We have now gone to another Estate Agent who have been brilliant and we are back sold stc.

Stephen · 26 August 2022

★★★★★ 1/5

Trustpilot

Very poor

Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.

Jack · 31 January 2026

★★★★★ 5/5

Google

Eliza was a very cheerful,friendly & approachable.The viewing went very smoothly.

Uma · 19 December 2024

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Google

Very helpful and also friendly team. Would use again and would recommend to others. Thank you for all your help.

Georgie · 10 February 2026

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 5/5

Google

Aiden was fantastic he was very easy to deal with and kept us informed the whole time.

Lisa · 25 August 2024

★★★★★ 5/5

Google

The team at Connells Basingstoke helped us sell our home via the modern method of auction (MOMA) and they were simply fantastic from start to finish. They were so helpful in guiding us through the whole process, which was completely new to us, and always kept us up to speed on viewings and feedback! Great team and well recommended!

Rosie · 25 November 2024