Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot trouthful...kept vital information…
Not trouthful...kept vital information from me.
Christine · 30 April 2018
Agent replied · 25 October 2024
Dear Christine Thank you for your feedback and we are very sorry that you feel this way. We have been unable to locate your details from your first name alone and would therefore ask you to contact our Customer Relations department on 01702 540802 so that we may discuss your experience in more detail and see if there is anything else that we can do to help you. Thank you in advance for your time. Kind regardsDouglas Allen
★★★★★ 3/5
GoogleGood agency at the beginning however very slow to return deposit back which I guess the landlord was the delay.
Adile · 24 October 2022
★★★★★ 1/5
TrustpilotDon’t give you house to those one
Don’t give you house to those one, you passing offer and they don’t pass those to the seller,
Luis · 3 January 2023
★★★★★ 4/5
Trustpilotgood but leases could be more bespoke
Paris Hall did an excellent jobThank you
Mr · 2 February 2017
Agent replied · 25 October 2024
Dear Mr Moorman, thank you for the kind feedback about Paris and the excellent job she did for you. I am sorry to hear that you would of preferred a more bespoke lease, although with the many legal requirements that are involved in Lettings it is sometimes very difficult to change theses without potentially causing issues for the future. We are very compliant as a company and we want to ensure that all parties both Owner and tenant are protected fully. I wish you the best and appreciate your feedback.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐Outstanding Service from Nisha Kaur
⭐⭐⭐⭐⭐
MD · 23 July 2026
Agent replied · 22 September 2026
We are so pleased to read your wonderful feedback regarding your property purchase. It's truly rewarding to know that Nisha and our team's professionalism, responsiveness, and dedication made such a positive impact on your experience. We always strive to ensure a smooth and stress-free process for our clients, and your kind words affirm our efforts. Thank you for your high recommendation; it means a great deal to us.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, second to none.
Mohammed · 11 September 2018
Agent replied · 25 October 2024
Dear Mohammed,Thank you very much for your 5 Star review.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotExcellent and professional company
Couldn't of asked for a better service
Simone · 15 December 2015
Agent replied · 25 October 2024
Dear Ms Stone,Thank you very much for your 5 Star review, helping you with your move has been our pleasure.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
Trustpilot⭐☆☆☆☆ (1 Star)
Md · 15 July 2026
★★★★★ 4/5
TrustpilotWould you recommend Douglas Allen?
Yes, Staff was polite and helpful
Mr · 19 March 2015
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 1/5
TrustpilotHad a horrible customer service…
Had a horrible customer service experience with one of their agents, Ehsan Syed. Absolutely appalling and unprofessional comments made when conducting a viewing.
Mo · 12 March 2022
★★★★★ 3/5
TrustpilotSell my mums house and you'll get a better review!
As per title see above
Mr · 27 March 2015
Agent replied · 25 October 2024
Dear Mrs EdwardsThank you kindly for your review. We are pleased to see that an acceptable offer is proceeding and share your wish to sell your mum's house as quickly as possible.We hope that the conveyancing stage of the sale will proceed smoothly and if there is anything further we can do to help, please contact the branch or our Client Liaison team on 01702 540802 who will be happy to assist you in any way possible.
★★★★★ 5/5
Trustpilotexcwellent
excellent service all round
Mrs · 27 March 2017
Agent replied · 25 October 2024
Dear Mrs Griffiths,Thank you very much for your comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAll very helpful sorted everything out…
All very helpful sorted everything out for me I didn’t need to do anything worth the money
Deborah · 29 September 2022
★★★★★ 4/5
TrustpilotWhen viewing efficient, helpful and not pushy
helpful with viewings
Mrs · 29 March 2015
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 2/5
TrustpilotThe property looked at was not…
The property looked at was not appropriate for our needs
Jam · 26 October 2022
★★★★★ 5/5
TrustpilotVery impressed with the service…
Very impressed with the service communication reliabilityThe experience and the knowledge I felt extremely comfortable
Hamza · 17 February 2022
★★★★★ 5/5
GoogleRating only, no written review.
Oana · 28 December 2023
Agent replied · 23 October 2024
Hi Oana,
Thank you for leaving a review!
Best wishes,
Douglas Allen.
★★★★★ 4/5
GoogleRating only, no written review.
Michelle · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,
Douglas Allen
★★★★★ 5/5
GoogleVery helpful
Robert · 24 October 2023
★★★★★ 5/5
TrustpilotNice service
Rating only, no written review.
Kirtesh · 26 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
ANT · 24 October 2022
★★★★★ 5/5
GoogleRating only, no written review.
Anthony · 24 October 2022
★★★★★ 5/5
GoogleRating only, no written review.
Rafa · 24 October 2022
Agent replied · 23 October 2024
Hello Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
GoogleRating only, no written review.
Sean · 24 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
