Douglas Allen Basildon reviews

★★★★★ 5/5

Google

I would highly recommend the team at Douglas Allen Basildon, Chelsey, Greg, Lucy, Amelia and Michelle, for their outstanding service in selling our property. Every member of the team put in an incredible amount of effort, and communication throughout the entire process was excellent. Chelsey’s many years of experience ensured everything stayed on track right through to completion, giving us real confidence and peace of mind. We would rate the service 10+ without hesitation. We are truly impressed by the high level of professionalism and dedication we received. Everyone went above and beyond to get our sale through, and we cannot thank them enough.

Aura · 10 March 2026

★★★★★ 5/5

Google

Anthony at Douglas Allen was absolutely fantastic from start to finish. He was incredibly helpful, professional, and always available to guide me through any questions I had. No matter how small my query was, Anthony took the time to explain everything clearly and made sure I felt confident at every stage of the process. His knowledge, patience, and proactive communication really stood out and made what can often be a stressful experience feel smooth and manageable. I truly appreciate all his support and wouldn’t hesitate to recommend him to anyone looking to buy or sell. Thank you again, Anthony!

Phoebe · 10 March 2026

★★★★★ 5/5

Google

Grey and his team were so helpful, thoughtful and very professional. Was kept up to date all the time and always at the end of the phone to answer any questions.

Susan · 10 March 2026

★★★★★ 5/5

Google

I had a great experience working with Phebi Mackness! She handled my initial viewing and supported me all the way through to getting the keys to my new rental home. Throughout the process, she was both friendly and professional, which made everything feel easy and stress-free. She took the time to clarify all my doubts and ensured everything went smoothly from start to finish. I really appreciated her clear communication and helpful approach. Highly recommend!

Parvathy · 10 April 2026

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

Honestly the best service. Great communication, very very helpful and so kind! The whole team were so nice with us and especially Luke. We had few viewings with him. He was always well prepared and ready to answer all questions we have had. We really appreciated your work guys! Thank you all!

Gergana · 18 July 2025

★★★★★ 5/5

Google

Douglas Allen exceeded our expectations! They were meticulously organized, attentive, and punctual. Their market knowledge and honest advice gave us confidence every step of the way. Special thanks to Kieran, who went above and beyond to ensure we found the perfect property. We viewed one home thrice, and each time he greeted us with the same enthusiasm and gave us his full attention. A seamless experience, would absolutely work with them again!"

Rutuja · 3 November 2024

★★★★★ 5/5

Google

My partner and I are first-time buyers and purchased our first home through Douglas Allen. The team were fantastic from start to finish, and particular thanks to Phebi, Chelsey and Morgan for their help. We cannot fault their efforts - they were responsive, supportive, and no question was too much for them. The process was seamless and this was largely thanks to the professionalism and personal touch provided by the team. We are delighted with everything and very excited for our next chapter which was made possible thanks to the fantastic Douglas Allen team!

Darren · 26 May 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer. Thank you Ian White.

Sorina · 21 August 2024

★★★★★ 5/5

Google

Great experience with Cartar. I’ve viewed a few properties with him and he’s a really friendly, down-to-earth guy. No pressure, easy to deal with, and always helpful. I’m definitely looking forward to working with him and hopefully getting the right deal done soon. Highly recommended!

Roland's · 12 September 2026

★★★★★ 5/5

Google

Had to pleasure of dealing with Phebi to private rent a property. Cannot recommend enough! Phebi was super responsive and patient. Answered every question I had and the turn around time was very quick. Thanks again!!

Dave · 3 November 2025

★★★★★ 5/5

Google

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property. We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). The viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange. Over all a pleasant and stress free experience again.

Lee · 26 February 2024

★★★★★ 5/5

Trustpilot

We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

Google

We want to extend our thanks to the team at Douglas Allen Basildon. They helped us to sell our 3 bedroom home during a really difficult financial climate. Even when our first buyers had to pull out due to challenges with securing their mortgage, the team were so proactive about putting us straight back on the market and generating quality viewings. They were reassuring throughout the process. Special thanks to Tom for strong negotiations on our behalf, Michelle for staying on top of all our admin and to Chelsey for her proactive management of the sale. She kept us so well informed and made our options clear to us every step of the way. We're so happy in our new family home and cannot thank you all enough!

Rebecca · 27 January 2024

★★★★★ 5/5

Google

Phebi was absolutely fantastic! She helped us navigate the entire process of finding and securing our new house, and we were able to finalize everything within just 3 days. Her expertise, professionalism, and dedication were truly impressive.

Arpitha · 8 September 2025

★★★★★ 1/5

Google

My advice for anyone looking to sell their property is to choose anyone else in the Basildon Area than Douglas Allan. We were not in a rush to sell our property, and of course, the market has been challenging right now, however, we did expect a partnership with an Estate Agency that we would be working together us throughout this - this did not happen and was the worse service we have ever experienced with an Estate Agency During our initial meeting, Lucy was very positive, telling us how she would be in contact touch with us and how experienced they are in the area. However, other than the first week or two, we never heard from her again. Louise was also great to work with for a week or two but then she also disappeared. There were constantly bad communication and organisation issues (cancelling appointments, the agents doing the viewing unable to access email so unprepared for last minute changes, not giving us feedback or the feedback they gave being so basic it added no value to either of us, not providing any advice around the value of the property or how we could get more interest, on one occasion we had someone turn up to our property early and we were not told - neither was the agent showing them around due to the lack of email... this didn't leave anyone looking good, in another occasion they even left two potential buyers on the door as the sales agent never arrived to the appointment and they didn't let them know as they do not have a phone). They are more expensive than any other Estate Agency in the area, and in my experience, the service is horrible. They also sent potential clients whose requirements didn't match the property's characteristics. We have lost time and money as we have needed to reduce the property's price as the market is going down; they provided analytics of what they do to help find potential people to come around and for many weeks, we saw them doing nothing and just sitting on it. Towards the end of our time with them, they even told us we were "old stock" due to them not being able to sell it for six months so they usually get more traffic on new properties implying they spend more time on new properties, which also explained we were seeing less and less people come around each week and communication was getting worse and worse

Maria · 28 November 2023

★★★★★ 5/5

Google

Greg and the whole team made selling our home an easy process and kept us update at all times, the sale has gone very smoothly and quickly to date Greg and his team have also assisted us with buying a park home in the area we wanted to relocate too Would highly recommend using Douglas Allen - everyone is very helpful and easy to get on with We cannot thank them enough for the speedy and efficient way they have assisted us

Dawn · 24 October 2023

★★★★★ 5/5

Google

We can't thank Lucy and the team at Douglas Allen, Basildon enough. From our initial valuation with Lucy, right through to securing a successful buyer, she has been attentive, reassuring and professional. Lucy explained our options and the process so clearly, keeping us involved in all decisions. The whole team were very proactive even during a quiet buying market. We always felt like our property was one of their priorities, despite having numerous customers to support. We would highly recommend them! Rebecca and Shaun

Shaun · 24 October 2023

★★★★★ 5/5

Google

I would just like to say a huge Thank you and well done to the team at Douglas Allen Estate Agents, Southernhay, Basildon, Essex. Special mention to Greg Wade (Senior Marketing Consultant), but also to the staff members Caroline, Lucy and whoever else was involved in the selling of my property. I was at times, apprehensive as to whether my house would be sold but Greg and the team assured me it would be okay and would go through, and they was as good as their word. Although it took several months, it turned to be a good omen really because I was going through some major cancer treatment so I did not have to worry all the time about my property knowing that it was in good hands with the Douglas Allen team. I am very grateful to you all, as I look forward to enjoying a new life in my new property, once again well done and thank you for all the hard work you have done. Yours faithfully, Lawrence Cripps Keep up the good work!

Lucy · 24 October 2023

★★★★★ 5/5

Google

I would like to thanks Pheby Mackness is a very professional lady, and all of the team as well. Thank you guys for everything, in almost one week I let my home. Thanks regards, Cosmin

Cosmin · 8 September 2025

★★★★★ 5/5

Google

Phebi was helpful from the beginning to the help, she always clarified our doubts and questions through our process for rent our new house. Thank you again for all your support and wish you success in your career ☺️

Eleonora · 10 May 2026

★★★★★ 1/5

Google

We have dealt with a few estate agents over the years and Douglas Allen Basildon have been by far the worst. Communication was dire; apart from Luke Minors (who has now left) who did make some effort to let us know the outcome of some viewings; but it was us who had to telephone the office to find out what the outcome was. A lot of the time we got put through to their central team and was told that someone from the office would call us back and most of the time this did not happen. Staff, including the Manager just don’t seem to know what they are doing which was extremely frustrating. We would never sell or buy using Douglas Allen again. We are now with different estate agents and communication has been excellent so far. We would not recommend Douglas Allen to anyone.

Sarah · 8 October 2025

★★★★★ 5/5

Google

Douglas Allen have been very helpful in finding tenants very quickly for us and taking care of everything on our behalf so we didn’t have to worry in our situation of putting one of our properties up for letting out. In today’s busy world, and being busy in everyday life, this is exactly what is needed. Jo and Jodie made our experience a very good one. And definitely recommend.

Eren · 26 May 2024

★★★★★ 5/5

Trustpilot

Positive Experience - Outstanding Sales Progressor

I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣 Jokes (or not even joking) aside, she is honestly incredible!

Consumer · 22 September 2023