Douglas Allen Basildon reviews

★★★★★ 1/5

Google

We have dealt with a few estate agents over the years and Douglas Allen Basildon have been by far the worst. Communication was dire; apart from Luke Minors (who has now left) who did make some effort to let us know the outcome of some viewings; but it was us who had to telephone the office to find out what the outcome was. A lot of the time we got put through to their central team and was told that someone from the office would call us back and most of the time this did not happen. Staff, including the Manager just don’t seem to know what they are doing which was extremely frustrating. We would never sell or buy using Douglas Allen again. We are now with different estate agents and communication has been excellent so far. We would not recommend Douglas Allen to anyone.

Sarah · 8 October 2025

★★★★★ 5/5

Google

I would like to thanks Pheby Mackness is a very professional lady, and all of the team as well. Thank you guys for everything, in almost one week I let my home. Thanks regards, Cosmin

Cosmin · 8 September 2025

★★★★★ 5/5

Google

Douglas Allen have been very helpful in finding tenants very quickly for us and taking care of everything on our behalf so we didn’t have to worry in our situation of putting one of our properties up for letting out. In today’s busy world, and being busy in everyday life, this is exactly what is needed. Jo and Jodie made our experience a very good one. And definitely recommend.

Eren · 26 May 2024

★★★★★ 5/5

Trustpilot

Positive Experience - Outstanding Sales Progressor

I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣 Jokes (or not even joking) aside, she is honestly incredible!

Consumer · 22 September 2023

★★★★★ 1/5

Google

Worst company I have had to interact with. Have felt harassed by them. At no point did we agree that we would use them to facilitate the sale of my mum's house. For the past three months they have been calling and chasing my mum up to get the process started. Each time I have informed them that my mum is in hospital and we would not be moving forward for now and that I would contact when we do decide to move forward. Even after I had blocked their number they circumvented this by calling from their Gillingham office. Will never be using their services.

Cashel · 17 September 2025

★★★★★ 5/5

Trustpilot

Thank you Jodie, Joana and Luisa

My partner and I have been looking for a property to rent in London. We came across a property that we were really interested however it took a long time for us to hear a feedback from the Landlord and thought we wouldnt be getting the property. We were surprised when we received a call from them updating us and recommending another property that is to our liking. We didnt expect for them to be very proactive, helpful and really good communicators. We appreciate there help so much. We then have an interest to another property and went through the referencing process. We thought it was really tedious process but they were very supportive. When we had some questions they were really quick to pick up the phone and help us with our queries especially Jodie. She was a very lovely person. We then had to back out in renting the property due to some personal reasons. When we explained to them they were very understanding. They still supported us and continued to be good communicators. Over all our experience to the team was very pleasant. Kuddos to Jodie, Joana and Luisa who were very helpful and are very lovely people.

Jane · 25 August 2023

★★★★★ 5/5

Google

Excellent service! Shout out to Kieran Zwolinski part of Douglas Allen Basildon who helped us view the property thrice and made our property search smooth and stress-free. The entire team was professional, responsive, and truly understood our need, providing well-matched options and helpful insights throughout. Highly recommend for anyone looking to buy, top-notch expertise and customer care!

Saurabh · 27 October 2024

★★★★★ 5/5

Google

I can't thank Greg enough for the sale of my nans house. Everything was handled efficiently, constantly kept up to date and a modern web portal which is a nice touch.

Scott · 17 September 2025

★★★★★ 5/5

Google

I am currently selling two properties and purchasing another . This being my first experience of selling / purchasing seemed very complex and daunting to me. David Tomlins has delivered on every level and actually surpassed my expectations of an estate agent. He and his team have all been incredibly helpful at every stage, always happy to give advice, always available and quick to action. I would highly recommend them - they are worth every penny!

Nikki · 15 October 2025

★★★★★ 5/5

Trustpilot

Sale of our property made easy...

We would like to thank Kieran Zwolinski and his team at the Basildon branch for the fantastic service provided throughout the process of selling our home so far. Kieran has been consistently professional, knowledgeable, and communicative. His expertise in the local market was helpful, and his regular updates on viewings and feedback kept us informed and reassured.

L.K.D · 25 October 2024

★★★★★ 5/5

Trustpilot

We used Barkingside Douglas Allen to…

We used Barkingside Douglas Allen to find our home. Rumel Miah was the estate agent that helped us. He is absolutely fantastic at his job. We gave him an extremley specific criteria for the house we were looking for. He always kept our criteria in mind when supporting us with our search. He was easy to reach and always made time for us and listened to our concerns. I highly recommend his services and will definately be utilising Rumel's services again.

Anita · 29 June 2023

★★★★★ 4/5

Google

I spoke to Anthony and he was really helpful with letting us know the best way to approach getting onto the ladder as first time buyers

Brandon · 15 October 2025

★★★★★ 5/5

Google

Thank you Phebi Mackness of Basildon. Your promptness, attention to details and kindness was worth it. You ensured everything was completed neatly and in an organised manner. Good Job!

Mosunmola · 8 September 2025

★★★★★ 5/5

Trustpilot

Everyone was very helpful in helping me…

Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish

Michael · 1 July 2025

★★★★★ 5/5

Google

I spoke with Anthony Ayres about how to go about buying a property, and just genuine questions about the whole process of moving and buying a first time home, he was super helpful and honestly helped me out so much. He was professional and respectful and like I say helped me out and guided me so much, I can’t wait to eventually go to him when I’m ready to buy a property

Shaun · 15 October 2025

★★★★★ 5/5

Google

Brilliant service from the guys at Douglas Allen, can’t thank Anthony enough for all his help, making the process as smooth as possible!

Charley · 15 October 2025

★★★★★ 5/5

Google

Douglas Allan has been instrumental in helping us find us suitable flat to rent. They ensured to share all the details about the relevant property that suited our requirement which helped us take informed decision. Joanna Martin from the Douglas Allan was very kind and patient to take all our questions and respond promptly and accurately. She assisted us from the start point of sharing property advert until the end of signing the final agreement. I would recommend Douglas Allan to people who are looking for a meaningful and productive agency.PositiveResponsiveness, Quality, Professionalism, Value

Ayesha · 24 October 2022

★★★★★ 5/5

Trustpilot

Maureen Grey and Hassan Anwar

I dropped in at the East ham Branch of Douglas Allen to get advise on the possible sale and purchase of a property. The reason I dropped in at the Branch was I was very impressed by the great customer service I received 4 years ago when I purcahsed my first property. I was very fortunate enought to run into Maureen Grey and Hassan Anwar yet again and as expected they were very patient with me and we went thorugh various options how to handle a sale and purchase of a suitable property. In a very volatile property market my confidence in Dougals Allen with the help of these two great mebers of staff will not waver now that have been breifed on the possible options. I will see you both again soon. Kindest regards,N Perera16 Pickering Road,IG11

G · 2 October 2022

★★★★★ 5/5

Google

This is the first house I've ever rented in the UK; I'm new here. Phebi Mackness has assisted me in every way; she answered all of my enquiries and even urged me to ask more. She expedited and streamlined the tenancy procedure for me. She was promptly answering my calls and emails. Thank you, Douglas Allen and Phebi Machness.

Ashraf · 9 December 2025

★★★★★ 5/5

Google

We had a really good experience with Douglas Allen basildon with viewings and overall communication even though we didn’t end up finding a suitable property with them they went above and beyond to try to help us to find what we were looking for but we ended up changing areas. Luke did one of our viewings he was very professional and helpful throughout thank you again and would recommend this estate agent to others.

Lauren · 11 July 2025

★★★★★ 5/5

Google

Phebi has been very helpful, and easy to work with. She made the whole process smooth and stress-free.

Noah · 17 September 2025

★★★★★ 5/5

Trustpilot

LUKE MORGAN AND CHELSEA (BASILDON)

From finding potential properties to helping me negotiate an ideal contract ,they were always available and communicated how each part of the whole process would move forward.Beyond their expertise and professionalism, the team at Basildon was amicable and kind throughout. Luke, Morgan and Chelsea where exceptional ,they answered all my questions, they ensure i fully understood the entire process throughout

Khadijatu · 28 November 2023

★★★★★ 1/5

Trustpilot

Incompetent

Incompetent! The sale of my property was poorly handled from the moment I recieved an offer. The managing director of the branch was extremely unpleasant to deal with and a bully. The sales progressor had no idea what was going on at any stage of the transaction regularly giving me wrong information. There was no duty of care for my best interests. Avoid them at all costs.

Pip · 26 May 2023

★★★★★ 5/5

Trustpilot

Luke from the Basildon Branch has

Luke from the Basildon Branch has been absolutely amazing and helpful during our search for our home. He would email us homes to view, arrange viewings and keep in contact to check if we have found or see anything we like. Thank you for your help and support during this time.

Mel · 24 May 2024