Trusted Agent profile · Basildon
★★★★★
1,923 reviews across 2 platforms
60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT
Douglas Allen's office in Basildon, at 60 High Street, is rated 4.7 out of 5 across 1,923 reviews on two platforms, including 170 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent help for a first time landlord
Very helpful throughout the whole letting process and always available to answer any questions i had.
Dear Jon,Thank you for taking the time to post your review, I am glad that Chloe and her team gave you the '5 Star Treatment' that has been so helpful.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChristy help me with all the…
Christy help me with all the information required . Thank you
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
1/5
TrustpilotEngage in illegal practices
Pretended to submit my offer but wasted my time.
5/5
TrustpilotTanya keene
Tanya keene, the name our family will remember for a long time. As a 1st time buyers how you helped us through all the tough times and obstacles, much appreciated. Many thanks
5/5
TrustpilotGreat personalised service
Great personalised service, kept us in the loop all the way through the process.
Dear Gareth,Thank you very much for your review, glad we were able to help with your move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotChadwell Heath Branch
Lovely staff at this branch. Always kept me informed of what was happening.
Dear Claire, Thank you for your feedback and being a valued customer. Keeping people informed is our key aim in all we do.All the best for the futureKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotHelpful
Helpful, supportive staff - Shana Jagger you have been great.
Dear Mrs B,Short, Sweat and to the point. Thank you for your 5 star review of Shana, she is certainly starting to build a great reputation.Thanks againRob wadeAssociate Operations Director
1/5
TrustpilotDo not use the Barkingside branch they…
Do not use the Barkingside branch they are so incompetent
Dear LucyThank you for providing us with your feedback however we have been unable to identify you from the information that you have supplied and are therefore unable to look into your concerns. If you could please contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and provide us with some additional information, we would be grateful. Kind regardsDouglas Allen
3/5
TrustpilotEnthusiastic start but soon got bored!
Once sstc they haven't contacted me since tho I've asked for some info by email.
Dear Mrs Fitzpatrick Thank you for your comments which we have looked into. Whilst your property went under offer in late February, your chain was not complete until the end of March and we were not provided with your solicitor’s details until 10th April. Consequently, there were no updates to provide you with until after this time. Your Sales Coordinator, Chelsey, informs us that she is in regular communication with you and will continue to liaise with the solicitors conducting the conveyancing process and report progress to you.Thank you again for your feedback and please be assured that we will remain focused and proactive until your sale has reached a successful conclusion.
5/5
TrustpilotS.Hamill
Great team in Chingford mount, very informative of whole process.10/10 for the whole experience.
Dear Suzan,Thank you for your comments on the Chingford team, its always great to hear when they meet peoples expectations.Thanks againRob.wadeAssociate Operations Director
5/5
TrustpilotHelpful, friendly and supportive.
The help and advice obtained from Phebi at Douglas Allen Wickford branch, and her patience. They follow up and support. Great service. Highly recommended.
1/5
TrustpilotDo not use!!!
Do not use!!!! Unprofessional, unethical and rude!!!
Dear TonyThank you for taking the time to provide us with your feedback. Please be assured that we take any concerns raised seriously and are sorry if you were unhappy with the service that you received.As we have been unable to find any record relating to you since 2017, we would encourage you to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk to discuss your feedback in more detail. Thank you. Kind regardsDouglas Allen
5/5
TrustpilotA trustworthy and friendly service.
the two agents with whom I have dealt have been helpful, understanding and professional.
Dear Ms Mary,Many thanks for your 5 Star review of Douglas Allen. Being recognised as "helpful, understanding and professional" is exactly what we set out to achieve and it's great to independently hear that from one of our valued customers.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBIG thank you
Thank you to the following staff for being flexible with our schedules, doing viewings out of hours and helping us find our home: Tai HenryAleisha BennettRay PhippsMaria Ticehurst
4/5
TrustpilotThe team were very helpful and kept me …
The team were very helpful and kept me updated and informed throughout.
Dear Mr Baker,Great to hear you were happy with our team, thank you very much for your review.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotSo far so good
we are only at the beginning of our sale ask us later again
Dear Mr & Mrs Khan,I am pleased to hear that your initial thoughts of Douglas Allen have been positive, please feel free to post a review again further into the process, all feedback is valued as something we can learn from.Regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotAseena as Douglas Allen made the…
Aseena as Douglas Allen made the experience a good one. Great sales and confident individual who knows what she is doing. Dedicated to the client keep it up and thank you.
5/5
TrustpilotVery professional and excellent service …
Very professional and excellent service Highly recommendedThank you Abbie & Chloe
Dear David,Your review is very much appreciated, we always look to offer the service levels above and ensure that our lettings team offer the best possible advice and a professional service throughout.Kind regardsPaul Ingleton - Associate Operations Director
4/5
Trustpilotvery profession
always keeping you up dated my account details are very informative also
Dear Mr Hoolas,I am glad you are finding the 'My Account' feature on our website so useful in keeping you updated on every aspect of your sale through Douglas Allen 24/7.I wish you a continued smooth move.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGood Agents
They have been very helpful, and professional, I would recommend Douglas Allen.
Dear Mr Cornford,Thank you very much for your endorsement, I am glad we have been able to help you so much.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotService
It is too early to make a judgement. so far so good.
Dear Dr Rehman,I am pleased to hear things are going well so far, please feel free to post another review when your transaction is completed. If there's anything we can do to help please let us know.RegardsJon Holden - Managing Director, Douglas Allen
4/5
TrustpilotVery helpful.
Staff are attentive and contact is always being made from the office.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotExcellent organisation
Excellent organisation, all work are explained well and verry efficient
Dear Ms Wong,Thank you very much for your 5 Star review, I am very glad we were able to help with your home move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat Team - Speedy Sale
Very helpful personable team. Made things very simple, efficient and friendly.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Basildon office has 1,923 reviews across two platforms: 170 on Google, 1,753 on Trustpilot (across the whole business).
Douglas Allen Wickford is rated 4.7 out of 5 across all 1,923 reviews, and 4.9 out of 5 on Google from 170 reviews.
Douglas Allen Wickford, 60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT.
