Trusted Agent profile · Basildon
★★★★★
1,923 reviews across 2 platforms
60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT
Douglas Allen's office in Basildon, at 60 High Street, is rated 4.7 out of 5 across 1,923 reviews on two platforms, including 170 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotWonderful experience
Very friendly, informative and considerate people. Would highly recommended coming here to a freind. I was helped by nabeel Ali, joe, jat, jas and Cali.
Dear Claudia,Thank you for your 5 Star review. I hope you have a lot of friends that you can recommend to us as I am sure that Nabeel, Joe, Jat, Jas and KAlly would be able to help them as they helped you.Good luck in your new home Rob WadeAssociate Operations Director
5/5
TrustpilotVery helpful through out the whole…
Very helpful through out the whole procedure and someone was always at the other end of the phone when advice was needed.
Hi Mr Lowry, Thank you for posting your 5 star review expressing how helpful Douglas Allen have been.Thanks againRob WadeAssociate Operations Director
5/5
Trustpilot100% best service
Emma from chadwell Heath has recently found my perfect family home n the service I've received been good. Best I've had thank u so much!
Dear Mr Khan, thank you for your kind feedback about Emma at my Chadwell Heath office, as a company we remember that finding the right property for our buyers is the key part of the buying experience, Whilst we deal with many clients on a daily basis it is always our aim to fully understand the individual and help them achieve their dream move. I will pass the feedback to Emma and the team Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotWill nash
Wills service has always been great, have used him for our initial mortgage & remortgage. Lovely guy, very efficient & great advice. Would highly recommend!
Dear Ms Parsons,Thank you for your 5 Star rating of Will. I realise that there are many mortgage brokers in banks, building societies, online and in other estate agents however year-after-year Will delivers better than anyone else and helps more than anyone else as the tremendous comments on TrustPilot bear testament to.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotNew house
Matt wilkins has been very helpful phoning people if I had question and it's been a joy buying my next home through them.
Dear Louise, Thank you fro your feedback on Matt Wilkins at our Epping office, we are always here to ensure that any questions that you need answered and dealt with. Thank you again fro buying through Douglas Allen and I wish you all the best.Kind regardsPaul Ingleton - Associate Operations Director
4/5
TrustpilotGreat service
Provided honest feedback and professional service throughout. Listened to feedback when given and acted upon it. Got us a buyer after our first open house.
Dear Mrs Wragg,Thank you very much for your feedback. I am pleased to hear that you were happy with our service throughout the transaction and that the Open House was so successful. We take a lot of pride in the way we set these up and I believe our formula to be unique.Sincere thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotThey smashed my expectations of estate agents!
Excellent service, meeting all our needs. 200% satisfied! Having experienced the services of other estate agents, we have found Douglas Allen to be far superior.
Dear Alan,Wow, even I'm impressed with 200%!!Thank you so much for taking the time to post this review - it means ever so much to my staff and I that our efforts to be the most helpful and effective estate agency chain are being noticed and appreciated.Best wishes, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotExcellent Service
From the initial meeting I had a very warm reception. Told me what they could do for me and it's fair to say they delivered!
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotWe received very good and honest…
We received very good and honest service. We would thoroughly recommend using Greg at Douglas Allen.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotProperty Rented professionally
Abbie Wilson, your Lettings Advisor, who worked with us to let our property was very outstanding and we found her immeasurable helpful.
Dear Godwin,Thank you for taking the time to post your 5 star review regarding Abbie in our letting team. Abbie takes great pride in trying to help her customers as much as she can and it was nice to see she helped you get a positive result.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotTransparent
Transparent, friendly, helpful, honest and good communication! Couldn’t ask for more!
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotMany thanks to Mr Syed
I met Mr Syed a few months ago. I bought my first house with his help. From start to finish highly professional and approachable. He kept me informed every step of the process. Highly recommend. Will use again in future.
1/5
TrustpilotUnprofessional
Unfortunately Douglas Allen seem incapable of carrying out simple instructions. They acted in a totally unprofessional manner. I certainly would not recommend their services.
We were very concerned to read your comments Mrs Head and have looked into what has prompted them. We can see that our marketing report was not dealt with as you had requested and apologise most sincerely for this error. Please be assured that this is not the excellent customer experience we aim to provide and we will raise this as a training issue with the staff concerned. Thank you kindly for bringing this to our attention.
5/5
GoogleFrom initial contact for valuation, to completion of sale I found all staff members very helpful and professional am happy to recommend their services
5/5
TrustpilotTanya - Sales Progressor
Tanya - Sales Progressor at DA Excellent - so helpful, friendly and professional. Brilliant at getting the job done, would highly recommend!
Dear Hayley,Thank you for your kind comments regarding our Sales Progressor Tanya, she will be chuffed with your recognition and delighted she was able to help with your move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotHelpful sales representative
We had a booking with Jordan a couple of weeks ago. He was helpful, informative and professional. Would recommend his services to others.
Dear Amir,Thank you very much for your 5 Star review and for mentioning Jordan at our Chigwell office, we look forward to continuing helping you at every stage of the transaction.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBig thank you for Tina. I used Douglas and Allen for my sell…
Big thank you for Tina. I used Douglas and Allen for my sell and buy dealings mostly with Tina. I was always updated with information regarding conveyancing process from the beginning to the end. Very fast in decision making and responded quickly.
5/5
TrustpilotProfessional friendly service from …
Professional friendly service from start to finish. I have bought and sold through them now and both times have been a breeze.
Dear Mr Boshell,Many thanks for your kind words and 5 Star review, it's great to hear of a returning customer and thank you for your custom.Kind regards,Jon Holden - Managing Director - Douglas Allen
5/5
TrustpilotGreat service from all agents but …
Great service from all agents but special praise for Max. He went above and beyond to provide fantastic customer care. Thank you
Dear Karen,Thank you very much for your 5 Star rating of our Woodford Green office and for singling out Max for special mention. Max has just started his career at Douglas Allen and I am pleased that his great work ethic and professionalism and his training so far are noticeable already.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSo far we have received a very good service from Douglas Allen
It is only the early stages of our house sale, but so far we have received a very good service from Douglas Allen.
Dear Mr & Mrs S,Thank you for commenting on your 1st impressions of Douglas Allen. I hope you will find good reason to comment favourably on your whole experience of using Douglas Allen, if not please do not hesitate to contact me personally to let me know why.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotExcellent service and understanding…
Excellent service and understanding even when we had to pull the transaction after significant work on the Douglas Allen side.
Dear Jason,Sorry to hear the transaction wasn't successful, we would be happy to help you again in the future. In the meantime thank you for your 5 Star review.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotWe received a thoroughly professional…
We received a thoroughly professional service on a tricky sale. Maria and Justin couldn't be more helpful. Too service
Dear Mr Needham,Thank you very much for your 5 Star review regarding our Walthamstow office, Maria and her team will be delighted they were of such help.Kind regards,Jon Holden- Managing Director, Douglas Allen
5/5
TrustpilotWell Done Douglas Allen for a great …
Well Done Douglas Allen for a great service, also outstanding work from Our Agent Max terrific job Max thanks once again
Hi, Thank you for you 5 star review regarding the GREAT SERVICE that you received from Max in my Ilford office along with the rest of the team.Our aim is to offer a Premium service every time.Thanks againRob wadeAssociate Operations Dorector
5/5
TrustpilotSimple and speedy communication …
Simple and speedy communication throughout the whole process. Any delays we were kept informed of and explained what was going on
Dear Ms Lovell,Thank you very much for your 5 Star review, I'm glad our services and staff helped in your moving process.Regards,Jon Holden - Managing Director, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Basildon office has 1,923 reviews across two platforms: 170 on Google, 1,753 on Trustpilot (across the whole business).
Douglas Allen Wickford is rated 4.7 out of 5 across all 1,923 reviews, and 4.9 out of 5 on Google from 170 reviews.
Douglas Allen Wickford, 60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT.
