Trusted Agent profile · Basildon
★★★★★
1,978 reviews across 2 platforms
60 High Street, Wickford, SS12 9AT, Basildon, SS12 9AT
Douglas Allen's office in Basildon, at 60 High Street, is rated 4.7 out of 5 across 1,978 reviews on two platforms, including 225 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotA huge thank you to Chelsey Baldwin.
This review is to praise the wonderful Chelsey Baldwin.She went above and beyond for us to help speed up the process of my father in law's house sale.She was polite and professional, an absolute gem! A definite asset to the Douglas Allans team.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotTotally professional and a credit to the industry .
My experience with this group of Douglas Allen was enjoyment and make easy by the staff because of there kindness, there ability to explain themselves to me , and putting my concerns at ease from day one , would recommend this team to my family and freinds, Yours thankfully Michael Sinclair
Dear Mr Sinclair,Thank you so much for your kind words and 5 star review, I am delighted that our team were able to help you so much. Please do hesitate to contact us if we can do so again.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotMy experience is great
My experience is great. Jodie tricker The lady help me alot to find better house for me. When i stuck in any documentation or anything she help me like a friend. Talking way is polite, good nature ,respected lady, many good this i cant explain. Thanks alot jodie tricker for everything. And thanks alot joana for successfull process.
5/5
TrustpilotSelling with Steve
Steve and his people have made the sale of my house easy and painless. Always providing the best advice and handling the noise from potential buyers for without me having to get involved. Thank you for all of your help!
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotAs first time buyers
As first time buyers, we had lots of contact with multiple estate agents. We could not have wished for better communication and care whilst buying our first property. Douglas Allen Estate Agent and their financial advisors have been fantastic throughout the whole process. Thank you.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotGreat experience with Douglas Allen East Ham
We had a genuinely positive experience with the team at Douglas Allen East Ham. The process from offer to completion was very smooth and stress free. Natasha who was the agent we dealt with was very helpful and supportive, letting us view the property several times in the process. Thank you!
Dear Ms Harild,Thank you for your 5 Star assessment of our East Ham team and in particular Natasha, I am very pleased they proved of assistance to you.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGreat Service from the Chadwell Heath Team
The service from the Chadwell Heath team was very smooth and made selling the house incredibly easy. Michelle Hawthorne the Branch Manager took the time to go through all the details with us and made us feel comfortable to sell through her branch.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotI feel comfortable going with Douglas…
I feel comfortable going with Douglas Allen Estate Agents, they really made my moving house so easy.More grease to their elbow!
Hi Florence,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how easy they were able to make your move.Best wishes,Douglas Allen.
5/5
TrustpilotVery helpful and friendly members of…
Very helpful and friendly members of staff. Was a pleasure to work with them and they were extremely helpful and efficient in helping me purchase my first property. Can't thank them enough and highly recommend! When i sell my place i will definitely be going back to them.
Dear Mr Reddy,Thank you very much for posting your 5 Star review. Buying your 1st property can be a daunting experience and I am very glad that we helped you through this process.On behalf of all of us I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
Trustpilothave been looking for a while and steve…
have been looking for a while and steve at woodford has been my rock. he knows pretty much everything there is to know about houses and made it exciting rather than daunting
Dear Emilee,Thank you for taking the time to post your positive reviews regarding Steve and Will at our Woodford Green branch. I am pleased to see that the whole process went smoothly for you and hope you will be happy in your new home.Rob wadeAssociate Operations Director
5/5
TrustpilotAbsolutely amazing estate agency to…
Absolutely amazing estate agency to deal with. Thoroughly professional and honest in guiding through the whole process. Special mention about "Shana Jagger " who is very enthusiastic, focusses on the needs of the individual clients and helps in all possible ways.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotUnprofessional, inaccurate and lazy service
I asked for a valuation of my ground floor flat that benefits from its own private garden and allocated car parking space. Greg at Basildon offered a “desk top” valuation. This is not only unprofessional and lazy but something anyone can do.
5/5
GoogleExcellent service, very polite and helpful team. Exceptional services from Phebi and Andrew. I would recommend this agency!
Hi Sasha, Thank you for leaving a review! We're delighted to hear how excellent the service you've received from our Wickford team has been. Best wishes, Douglas Allen.
5/5
TrustpilotFrom viewing to completion sarah and…
From viewing to completion sarah and douglas supported us very positively.Apart from couple of occassions where they were hepless, we finally managed to complete the purchase safe and sound.Any query raised, dealt prompltly.Hope to see them again with next purchase for kids.Best of luck to them
Dear Waqar,Many thanks for taking the time to post your 5 Star review regarding the service you received when buying through our Chigwell office.On behalf of the team I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExcellent service
Excellent service We recently visited the Chadwell Heath office in quest of finding our family home, on arrival we instantly felt welcome, Michelle and Michael gave us plenty of useful advise. They are a credit to Douglas Allen and I will recommend them to friends and family.
Dear Ipek, Thank you for adding your thoughts about the service that you received from our Douglas Allen office. Being able to offer useful advice and making you feel welcome are the key service we would be looking to offer. I will pass on your comments to both staff and hopefully we can offer you a premium service for the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotWe recently received such straight…
We recently enquired about renting out a property to which the team responded quickly booking a face to face home appointment. We received such helpful , straight forward, balanced , realistic and factual information from Joanna , a member of the team. We had felt quite overwhelmed by the process however she brought clarity and calmness to the process.
1/5
TrustpilotDouglas Allen give agents a bad name!
We sold and purchased a property through Douglas Allen earlier this year - never again! Before we got started, the sales manager handling our sale attempted to orchestrate the signing of the contract so that we lose our right to cancel the agreement, they aggravated our vendor to the point the manager of the wanstead branch was moved, they lacked tact and compassion when negoiating our sale, to a point we had to apologise to our buyer on their behalf, and as for the quality of marketing, our 2-year old could have done better job. We ended up writing the property description and overseeing the photographer ourselves as the first attempt was so poor. They certainly weren't worth the £8K commission!
5/5
TrustpilotExcellent service by the whole team at Douglas Allen
Excellent service by David and his sales team who managed to sell my niche property in a downward market at a fair price. A special thanks to the Sales Progressor, Chelsey, who went beyond her role to help me and offered a caring and professional service.
Dear Melanie,Thank you for taking the time to post your 5 star review regarding David and his team along with Chelsey the sales progressor who have all helped you on your journey with their caring and professional service.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotA big thank you
A big big thank you to jess, Natasha, James and Tanya and all staff at chingford branch. They all really went out of there way to help us. Very friendly, helpful and professional. Would highly recommend. Couldn't of done it without you. Thank you all so much. Jenny
Hi Jenny,Thank you for your glowing reference regarding the Team in my Chingford office. As a company we pride ourselves on Helping our customers as much as we can so it is nice to see this being practiced within our branches.Good luck in your new home.Rob WadeAssociate Operations Director
5/5
GoogleGreat branch in Wickford, communication was excellent. Alex and Caroline delivered above and beyond so thank you.
Hi Will, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how Alex and Caroline have gone above and beyond for you in your journey. Best wishes, Douglas Allen.
5/5
GoogleThe team at Douglas Allen in Wickford have been amazing. Both Greg and Christy are happy, helpful and smilies all round when you visit them in branch. Compared to the other agents I visited this weekend, their customer service is 10 out of 10.
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
5/5
TrustpilotI had the pleasure of meeting Shana…
I had the pleasure of meeting Shana Jagger whilst dealing with the sale of my fathers house. She was so warm, friendly and professional and went over and beyond to be helpful. I would highly recommend using Douglas Allen especially dealing with Shana.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotVery helpful and extremely accommodating team,always willing to help
Our experience with Douglas Allen has been of an extremely high standard throughout the whole process. The team have been very supportive and have demonstrated a good knowledge of what both buyers and sellers are looking for. They have been very accommodating and always keen to help .
Dear Mr Brewer,Thank you very much for your comments. The word 'help' is very important to us as this what we set out to do for all our customers throughout the entire 'moving home' process. I am glad that you have also found our team to be supportive and knowledgable too and that the service was of a 5 star standard.Thank you very much for choosing Douglas Allen for such an important event.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
Trustpilotdonna
donna, steve and the rest of the gang did a great job facilitating my move, it dragged on way longer than i ideally desired this year but they were there every step of the way to ensure we got this over linegary
Thank you for leaving us your feedback! Best wishes,Douglas Allen
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