Douglas Allen Wickford reviews in Basildon

★★★★★ 1/5

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My elderly parents signed up with them…

My elderly parents signed up with them to sell their house. Douglas Allen then put it on some strange scheme of equity release. I complained and they apologised and removed it. The house was sold via Lawlors in May. We cancelled the contract with Douglas Allen twice and received confirmation They still published the house despite their wishes. We then got an e mail in early July to say they’d stopped. Today ( 3 months later) my parents got a letter saying ithey needed it be put in writing again. If you have older or vulnerable sellers please do not use this agent.

Fiona · 18 August 2018

★★★★★ 4/5

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Douglas Allen did a good job selling…

Douglas Allen did a good job selling our house where previous agents had failed. Having the input from both Douglas Allen offices was particularly beneficial. Aseena was particularly enthusiastic, helpful and polite.

Gemma · 16 August 2018

★★★★★ 5/5

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Highly recommended

Excellent service, highly recommended. Extremely professional. Hasan, Faisal and their team handled our transaction very well. Constant weekly updates. Hasan was a credit to the company. Very warm, friendly and knowledgeable.

Rana · 28 March 2019

★★★★★ 1/5

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I only give them one star ..

I only give them one star ... But i would give them 0 stars ..... The lady who came round my flat gave a very good sales pitch told me my one bed room flat would have an open house and be sold on the monday morning ..... The first open house was canceled , they told me due too hot weather and football .... The second one was all booked in and when i phoned to confirm it , they told me the lady who booked it in was on holiday and she didn't even tell me it had been canceled again ....They didn't even phone me with up dates or anything ....I had them on contract for 6 weeks what a total waste of my time ..... I wouldn't use this company at all this was the basildon branch ......

Natalie · 10 August 2018

★★★★★ 5/5

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I found the services of Douglas Allen…

I have found the services of Douglas Allen to be extremely professional and reliable since my property first went on the market with them in May. My flat was sold relatively quickly due the expert services they provided and even when the buyers pulled out of the first sale, Douglas Allen responded swiftly and efficiently to ensure the property was marketed and sold once again in no time at all. In particular I would like to acknowledge one of their marketing consultants, Michael Aloto, who was brilliant throughout the whole experience. He was helpful, supportive, understanding and a true professional throughout. All of his hard work into making the sale of the property go so smoothly, especially the second time around will always be appreciated.I would definitely recommend Douglas Allen to anyone wanting to sell their property in the future.Maxine.

Maxine · 9 August 2018

★★★★★ 5/5

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Just wanted to mention the excellent…

Just wanted to mention the excellent service that I have received from Hassan at the Eastham branch. I had come in to the branch and explained my current mortgage is ending. Hassan had advised me to speak to the in house mortgage broker at the branch who may be able to help find better deals for me. I have found Hassan to be very professional only to happy to help in all matters throughout the entire re-mortgage process, a true credit to the company, Highly Recommend.Many Thanks again everyone at branch for all your help, been a pleasure.

Payas · 7 August 2018

★★★★★ 5/5

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Andrew Bilby - Top Notch!

I would like to thank Andrew Bilby of Chadwell Heath, Douglas Allen.His professionalism, patience and persistence in sensitive soul destroying situation, he would not give up.Thank you Andrew ! top notch!

Margery · 19 March 2019

★★★★★ 4/5

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Challenging Sale.

Dealt with the Barkingside Office to sell my Mother's property as executor of her will. Used the "Best Bids" option and quickly had several offers. Unfortunately the purchaser, who was a cash buyer, caused all sorts of problems to everybody by his continual "stalling" tactics. It was frustrating to us, our solicitor and the agent; until Douglas Allen eventually forced his hand by finding another buyer.Overall, the service was good. I would especially praise Bilal Ahmed who we dealt with. He was very professional and helpful throughout the process.

Dave · 22 July 2018

★★★★★ 5/5

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(Barkingside, IG6 2AD)

Probably the most nicest, honest and hard working bunch you'll ever meet. In fact, they are the the most nicest, honest and hard working bunch you'll ever meet!!Purchased my first property from them and they were always just a phone call away to help me through this transaction. They also went above and beyond by going out their way whenever possible and I cannot thank them enough. There are many estate agents on the high street, but there's only one Dougless Allen.

B · 12 July 2018

★★★★★ 5/5

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Moving home was a big decision for us…

Moving home was a big decision for us but we wanted to be near our daughter, we met with several agents and then Jess came to see us and informed us of there Best Offers selling process. we opted for this and received 7 offers and achieved £10000 over the asking price which was £20000 what the other agents said. The whole team were great, James managed to negotiate our sale and with him and Jess by our sides it was no where near as stressful as we thought it would be.

Mr · 29 June 2018

★★★★★ 5/5

Google

Couldn't fault the service ! Changed our experience to a positive after a less than helpful first start with another company. Alex and Natasha have been fab from start to finish ! Thank you so much for all your help - couldn't be happier :)

Sophie · 25 February 2024

★★★★★ 4/5

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First house purchase...

We've just completed our first house purchase and would like to thank Douglas Allen for their assistance during the process. They had a wide range of properties available for us to view, and showed real interest in finding a property which suited our requirements. The prices they were advertising were also fair and they weren't aggressive or pushy in their sales techniques, which can't be said for many of the other agents we spoke to around the same time!Trish and Sarah, thanks so much for your help lining up properties for us to view and for helping us to find our new house! Tanya, your work pushing our house sale through was invaluable and we have no doubt that it was down to you that we were able to complete before our rental contract finished. Douglas Allen additionally connected us with Mortgage Matters and Move with Us, both of whom made the buying process so much easier and less stressful.

Grace · 17 June 2018

★★★★★ 5/5

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House marketing - IG6

I would highly recommend the Barkingside team for their professional service in marketing our property. We carried out analysis of three Estate agents two of which were high-street trading and one online before we entrusted the sale of our property to Douglas Allen. Their initial presentation, knowledge and experience team of agents provided an abundance of local sales knowledge and support throughout the selling process. In essence having had in excess of fifty viewings we achieved the sale at the price expected within three weeks of marketing which involved extraordinary effort from all of the Douglas Allen team.Not the first time I have used Douglas Allen, we were impressed with the service the first time we used them twenty eight years ago and they still lead the field............amazingOur Thanks to BiIal, Kailesh, Micheal & Amer Good Job guys !

John · 9 May 2018

★★★★★ 5/5

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Great experience

Great experience, Our sales advisor Dale was very helpful in regards to any questions we had about the property, process and continues to help us in our search for our home.

Shauna · 15 January 2019

★★★★★ 5/5

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Fantastic service at the Walthamstow branch

We tried to sell our flat with an online agent, this fell through and so we went to Douglas Allen Walthamstow. Maria case round to see us on a Saturday, she extended her working day to make this convenient for us. She advised us of the right price, explained all the paperwork clearly and had viewings booked in within a few days. She had found us a buyer within two weeks. She then found us a perfect house to purchase and our offer has been accepted! We are now working with the team at the Walthamstow branch to make sure this all goes smoothly. Everyone has been super helpful including Ben and Andy. THANKYOU!

Annie · 3 May 2018

★★★★★ 5/5

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Douglas Allen (Basildon)

Marketed our property with Purple Bricks initially and had very little interest. Decided to try a regular agent, we spoke to a few but after meeting Simon from Douglas Allen decided they were the agent for us. Simon delivered everything he said he would during our initial meeting, we had an open house within 2 weeks and Simon sold our property that weekend. Chelsey at the Douglas Allen office then took over to progress our sale, she stayed in regular contact and always keep us up to date. Chelsey really pushed for a prompt moving date and really went the extra mile. Very professional and would highly recommend!

Robert · 20 April 2018

★★★★★ 5/5

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Selling our house through Douglas Allen…

Selling our house through Douglas Allen (Chingford)has run really smoothly from the moment Jess walked into our house and fully explained everything to us we opted for a 6 week sealed bids process to which Caitlin and Jake showed the viewings around on open days making it stress free for us as we had days out as a family. The day soon come round to open our sealed bids and that evening we celebrated our offer to which we were majorly happy with,everything has been quite exiting!The team at Douglas Allen are all really approachable and understand the importance of communication and are always happy to reassure or give helpful advice on the other end of the phone, James has a brilliant team and this stems from himself demonstrating how he wants things put into practice. Thank you all for all your work so far and here's to the future!

Rob · 7 April 2018

★★★★★ 5/5

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House sold at over asking price during first viewing

10/10 and exceeded expectations ! Having not sold a house for over 30 years we were very wary of Estate Agents. Especially when Matthew valued our house at far more than other agents, and the commission was also higher. However the Douglas Allen Web Site looked better than that of other agents, and working on the principle that you get what you paid for, we signed up for a sole agency with Katie. She was very patient and spent ages going through the options with us, ensuring we were happy.The third couple to view the property on the first weekend of viewing came back and made a good offer that we were pleased to accept. All conveyancing went promptly, helped along by dedicated Sales Progessor Tanya. We have now exchanged and will be completing at end of month. Can't believe it all went so well. Many thanks.

Barbara · 2 April 2018

★★★★★ 5/5

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We bought a property through this…

We bought a property through this agency and our sales adviser was Aseena Young; She’s very professional, because she presented the property with enthusiasm and made us to understand all the benefits we can get if we’ll go ahead.We recommend the agency and the agent as she’s the best!

Alisa · 20 November 2023

★★★★★ 5/5

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Great service from the Wickford office

After being on the market for 14 months with only one offer/sale that fell through we decided to use Douglas Allen in Wickford.The manager Stuart could tell we had been given the usual flannel and the run around from the other agents we had use so all discussions were upfront and honest.Everyone in the branch was a eager and helpful to help us sell knowing we had been on the market for ages and that we had found and new house and had an offer accepted.Hazel and Ben did a great job dealing with all of our viewings which led to a sale, and once we had sold Natasha our sales progressor did an excellent and tenacious job keeping on top of the solicitors and the legal stuff contacting us throughout.Although we didn’t take his services I’d also like to mention Alastair who took the time to go through our finances and also kept Natasha updated on our buyers mortgage progression.All in all we were very happy with every aspect of their service and although, because of the Christmas period things dragged on a bit they tried to keep us updated and informed every step of the wayThank you to Stuart and the Team One more thing although their commission is ever slightly higher than some other agents we could actually see why this was with the effort, commitment and service we received from start to finish which was considerably better than the other agents we had used.

Dean · 27 February 2018

★★★★★ 5/5

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What a wonderful team in barkingside…

What a wonderful team in barkingside they are absolutely amazing :), I couldn't have done it without kaliesh and ziyaad. An amazing professional and brilliant service I have recieved from both of them.. I am so glad I chosen Douglas Allen Stress free, kaliesh and ziyaad been very helpful dealing and Promptly answered all queries I had. Friendly personality and helping me with the things I didn't understand.. kaliesh has been soo patience with me and guided me all the way.. as I am a first time buyer..couldn't of done this without his advice and guideness.. he really allow me to enjoy this big step without stressing.. I just feel so blessed that I have met him,ziyaad been great with the mortage side really made me feel so sercure.. you also can't forget Bilal,Micheal,Ammer for the brilliant and patience friendly guideness when kalish isn't around they was always ready to help me... thank you so much.. xx

Kokila · 26 February 2018

★★★★★ 5/5

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We have been buying a house

We have been buying a house over the last few months and really felt compelled to write about the amazing efforts Jessica from Douglas Allen made even though we have unfortunately not brought a house through them as the house we are buying is through another agent. Jessica has gone above and beyond to try and find us a property and I just wanted to let people out there know what a fantastic professional service we got from them and didn’t want to not mention this to all looking to buy or sell. We will use your services again in the future Thank you once again Jessica all the best

Sharron · 25 January 2018

★★★★★ 2/5

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Walthamstow Branch: Not recommended. Bad experience.

When we first met Maria for our valuation we were initially impressed. She was chatty, lively and seemed like she cared about us and our desire to move to a bigger home (by selling our one). She valued our property at a comparable rate to the other two agents we met and, although the most expensive of the three, we decided that following our discussion her, Douglas Allen were the ones to work with us to sell our home. They even tempted us with an ‘early view’ of a property they thought we’d like. After that it went downhill.Despite putting a bid on the ‘early view’ property, nothing ever materialised. But they never told me the offer was rejected. It took multiple phone calls and chases for them to finally tell me that the owners were actually unlikely to sell. They talked up their ‘innovative’ online management system, where we could monitor feedback and bids, but we did not receive ONE call from them updating us post viewing. Not one. I had to call in for updates every single time and several times left messages that went unanswered, prompting further calls. Not good. Looking back, with hindsight, they also rushed us through the contract stage and although didn’t wilfully hide anything from us, were not very open about contract lengths, (5 MONTHS!) cooling off periods and fees (calculated as a % but then written in to the contract as a set fee). I had multiple ‘heated discussions’ with Maria about their lack of willing to work with us on property pricing. Whilst they kept telling us they thought we should drop the price of our property to get a sale, they weren’t willing to lower their fixed fee. I was expected to drop my house price by tens of thousands, but they were willing to budge on their fees. Not really collaborative. It only got resolved as we neared the contract end date and I threatened to see out the contract without dropping the price. All very stressful. Terms liked ‘threatened’, ‘unwilling’ ‘heated’ ‘stressful’ are the last things you want when selling your home. It’s stressfulEnough and a good estate agent can help mitigate that stress (or so I’ve heard). Working with Douglas Allen made the entire experience worse than it should have been. I would like to say the interactions I had with Ben Ryan, one of the agents who showed our house to people, were always positive and friendly and should he move to a different agency, I would happily work with him again. But that’s the only positive I can say. I honestly would struggle to recommend an estate agent less, and would strongly advise anyone considering to work with them to look at this review and consider their choice again.

Dan · 25 January 2018

★★★★★ 5/5

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Gizem @ Chadwell Heath - The perfect example of how an estate agent should be!

I have dealt with a number of different estate agents when looking for a home, and i can honestly say Douglas Allen was, by far, better in every aspect. They remained professional and informative, which put me at ease thoroughout the entire process. Gizem in particular was helpful from the very first viewing all the way through to completion. She kept me posted throughout and made every extra effort to fit additional viewings around my busy schedule. She was honest & friendly, and did not come across 'too hungry' (unlike other agents) which quickly built up trust - this was invaluable for a first time buyer.

Tam · 24 January 2018