Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChadwell Heath Branch
Recently sold house in Seven Kings through D & Allen.First point of contact was through Gizem and Les,both very helpful and approachable.Very professional process with an exceptional high number of offers.I would definitely recommend all staff in this Branch.P&J Baker.
Mr · 5 January 2019
Agent replied · 26 December 2024
Dear Mr & Mrs Baker, thank you for adding your thoughts on both the service received and the success that our team at Chadwell Heath had. As you confirmed it is the professional process and approach that ensures we receive the highest interest and offers allowing you to have the best choice of buyer helping you move forward on your life's journey.I wish you all the best for the future and if we can be of any further help, please let us knowKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotAndrew and other members of the Douglas Team were professionals
The team acted professionally to a reasonable extent but Andrew stood out as being consistent and exceptionallly competent in the discharge of his duties with a human face that transcends hitherto professional disposition He is the human face of Douglas AllenDr. Kasumu
Samuel · 16 March 2017
Agent replied · 26 December 2024
Hi Samuel,Thank you for your comments regarding Andrew and the team. Andrew looks after the after sales as you know to ensure that things progress to a exchange of contracts. This sometimes can be quite stressful but it sounds tlike he done a good job for you.RegardsRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with the…
I had the pleasure of dealing with the team at the Chigwell branch including Will, Jordan and Joe.All very professional and extremely helpful, an absolute pleasure and made the process as easy as possible from start to finish, thank you all.RegardsDharyll
Dharyll · 12 March 2018
Agent replied · 26 December 2024
Dear Dharyll,Thank you very much for your kind words, they'll mean a lot to our team at Chigwell who will be delighted they were able to help with your move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotBuying new home
All team at chingford where extremely helpful at making the buying process as easy and pain free as possible and now I am moved in to my dream home, thank you and hope to work with you again in the future.
Mr · 10 March 2018
Agent replied · 26 December 2024
Dear Mr Y,Thank you for posting your 5 Star review regarding my Chingford office. It's great to hear that you have now moved into your dream home . We all known that moving can be stressful so it is nice to see that the team in Chingford made it easy and pain free.I hope you will be happy in your new home.thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotThe team at the Epping branch stand out …
The team at the Epping branch stand out from some other estate agents, everyone is always very helpful, courteous, they regularly keep in contact on prospective and new properties. It is a pleasure to be their client. Strongly recommend to others.
EN · 9 October 2017
Agent replied · 26 December 2024
Dear EN,We understand that finding the ideal home can sometimes both be stressful and time consuming, therefore as you say keeping you regularly updated whilst being helpful and courteous is always our aim.I am so pleased that this is the case and thank you for taking the time to add your review.All the best for the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotHeather and Tricia and the whole team …
Heather and Tricia and the whole team were fantastic. We were first time sellers and they supported us throughout the whole process.They were always on hand to repsond quickly and effeciantly to any queries we had.Would highly recommend the whole team
Nikki · 7 October 2017
Agent replied · 26 December 2024
Dear Ms Stewart,Thank you very much for your kind words and 5 Star rating of our Loughton office, both Heather and Tricia are true property professionals and always go out of their way to help our customers.When it comes to deciding which agent to instruct to sell your home we never forget the responsibility we have to deliver the very best of service and the whole Loughton team will be delighted that your move has gone so well.Thank you very much for your custom.Regards,Jon Holden - Managing Director - Douglas Allen
★★★★★ 5/5
TrustpilotQuick and Easy
From the first point of contact to the House going on the market, everything has been handled speedily and efficiently. The valuation has been
above our expectation and the marketing photographs look amazing.
We look forward to achieving a sale very soon.
Mrs · 19 September 2015
Agent replied · 26 December 2024
Dear Mrs Crawley,Thank you for your feedback and I am pleased that you have been impressed with the service you have received from Douglas Allen. We take much pride in the high standard of our marketing, using professional photographers to get amazing shots to really attract interest as you have witnessed for yourself.You are in good hands and I am sure our team will achieve that sale you are looking for very soon.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotHouse sale
I thought the Chingford branch were very professional, they took a lot of the work off of me , and kept me updated on progress. I liked the feedback webpage from viewers giving their opinions. I would recommend them.
Steve · 27 December 2018
Agent replied · 26 December 2024
Him Steve ,Thank you for posting your 4 star review regarding the Chingford team . It was pleasing to see that they kept you fully up to date and posted on the progress and the fact you would recommend them. I would like to ask what would have been required to give them a 5 Star review. RegardsRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI am grateful to Stephen Ford (and his…
I am grateful to Stephen Ford (and his Team) at Woodford Green for the professional way he marketed and sold my property. Their local knowledge of the market, hard work and enthusiasm quickly resulted in a trouble free sale.
Raymond · 22 September 2018
Agent replied · 26 December 2024
Dear Mr Bone,Thank you for posting your 5 Star review of Steve and his Woodford Green team in light of them successfully selling your home. We never forget you have much choice when it comes to choosing an agent which is why we take pride in truly delivering a premium service that we believe is unrivalled.Thank you very much for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotParis Hall - Chadwell Heath
Excellent lettings service from Paris Hall at the Chadwell Heath branch. From initial enquiry, through to completion of tenants she has been great. Professional and very knowledgeable. I would not hesitate in recommending her services - thank you very much!
H.Lam · 31 January 2017
Agent replied · 26 December 2024
Dear H Lam, It is very much appreciated that you took the time to add your thoughts on Pairs and Douglas Allen Lettings. It is so important to all our clients that they receive a professional and knowledgeable services especially where Lettings are concerned. This is an area of business that unless managed correctly can cause problems. Having our Customer Property Care centre certainly ensures that we follow through and offer the right advice. We look forward to working with you moving forward and continue to deliver the service that you have already had. Please let all your friends and family know we are here to help when they need us.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotReview for Fine and Country in Loughton
Will, Luke and Janine at Fine and Country in Loughton have been fantastic from start to finish. I wouldn't hesitate to recommend them to anyone who is looking to sell their house. A seamless and supportive process.Rachel D.
Rachel · 21 November 2018
Agent replied · 26 December 2024
Dear Ms Daniel,Thank you very much for your 5 Star endorsement of our F&C dept. based in Loughton. Luke, Will, Janine and the whole team there will be delighted they were able to help you move home and with your recognition of their service.On behalf of the team, thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 4/5
TrustpilotI am a portfolio landlord with quite a…
I am a portfolio landlord with quite a bit of experience. Very happy with the letting agent service provided. Abbie Wilson arranged the letting, and, as well as being very professional, she was lovely to work with.
Kevin · 30 March 2019
Agent replied · 26 December 2024
Dear Mr Dowling,Many thanks for your kind words regarding Abbie at our Basildon Lettings operation. Abbie is a 1st class lettings professional and I am glad that her 'premium service' shone through.We hope to be given the opportunity to provide a similar level of service on the rest of your portfolio.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotMy wife and I were shown a property by …
My wife and I were shown a property by Spencer Johnson, he was polite, courteous and very knowledgeable. We would have no hesitation in recommending the company or returning for their help if our plans change in the future.
Neil · 11 August 2017
Agent replied · 26 December 2024
Dear Mr Franklin,It is very kind of you to take the time and trouble to post this 5 Star Review. Spencer has made an extremely impressive start to his career at Douglas Allen and I am sure he will be absolutely delighted that you have recognised him in this way!I hope your home-hunting is going well and please let us know if we can help you in any way.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotOutstanding!
Cant fault any of the team that have helped me so far! Greg and Caroline have been outstanding with their caring helpful outlook!Nothing is too much bother for them,they are so friendly and couldnt be any more helpful! I know i chose the right team to help me move! Thanks all ! x
Louise · 27 September 2022
★★★★★ 4/5
TrustpilotReview of Services
So far we have had an excellent service with Simon & his team at the Basildon branch. It is early days at the moment as the open day has not taken place yet, but so far communication has been brilliant.
Miss · 28 July 2015
Agent replied · 26 December 2024
Dear Miss & Miss Higby,Thank you very much for your kind words relating to Simon Hiatt and his team at our Basildon office. I hope your Open House goes well and feel sure that Simon will achieve for you the result you wanted.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotRating
My experience with you has been quite good so far. Your whole staff is quite curtious and aware of what's happening around. They are good with sales tactics. I have to wait to comment more till my sale is complete.
Mr · 1 July 2015
Agent replied · 26 December 2024
Dear Mr & Mrs Misra,I am pleased to hear of your kind comments regarding our staff and feel sure they will do everything they're capable of to keep impressing you until your sale has completed.Kind regards,Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
Hasan at East ham branch is soo professional and very helpful. He was very kind and would give good advice.i have no hesitation in recommending him. A1 service from a nice person. Thank u soo much for ur help
Sanjay · 31 January 2017
Agent replied · 26 December 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAndy Dumas
Andy Dumas from the Woodford Green branch is an extremely professional member of staff.
He has gone out of his way to assist in locating properties and is very helpful. He is a very big asset for the company!.
Customer · 30 October 2015
Agent replied · 26 December 2024
Dear 'Customer',Thank you very much for your kind comments relating to Andy Dumas at our Woodford Green office. I agree he is a great asset to our company and am so glad he was able to help you find your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotUseless
Do not use! Charge high fees for next to nothing service and when you complain you just get ignored even by MD!!! He puts all these videos on Social Media and can't even address problems that arise.
AR · 17 February 2018
Agent replied · 26 December 2024
Dear AR,I am unaware of any complaint you have made however will be only too willing to look in to any concern you have. Please email to me direct at head.office@douglasallen.co.uk.Thanks,Jon Holden - Managing Director
★★★★★ 4/5
TrustpilotProfessional friendly service [Hornchurch Branch]
We look forward to the forthcoming journey with the Hornchurch team. Luke and his manager David have been very helpful & professional guiding us with the purchase of our new home.
Gary · 9 November 2020
Agent replied · 26 December 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
Trustpilot10 Lambourne road
I would like to take this opportunity to thank the team at the Chigwell branch of, Aseena, Robin and Will in the professional way they helped with my purchase 10 Lambourne road, many thanks
Peter · 23 October 2019
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotGood service
Had a consultant from chadwell Heath branch called Michelle and she explained everything thoroughly and she is at the end of the phone with any questions I need to ask really feel comfortable talking to her
Highly recommend
Mrs · 7 May 2016
Agent replied · 26 December 2024
Dear Mrs Higgins, thank you for taking the time to add your feedback, we are aware that moving home to many people is always a time where help is needed, right from the first call until you make the move. I am pleased that Michelle is delivering on our promises and being available to help wherever the need is. Please feel free to ask for anything and we can either help or point you in the right direction.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotVery happy with the service abd result
Very happy with the service abd result. After another agents failed,Douglass Allen step in to help us move.Thanks to all the team in Woodford Green agency:steve khaleesha andy and keith were great.God job you pupil.
Anca · 10 April 2019
Agent replied · 26 December 2024
Dear Anca,Thank you very much for your 5 Star review regarding Steve and his Woodford Green team, they will be delighted with your recognition and that they were so helpful with regards to your move.Kind regards,Jon Holden, Managing Director
★★★★★ 5/5
TrustpilotHasan in the East Ham branch has been…
Hasan in the East Ham branch has been consistently kind and knowledgable - he has taken the time to understand what I am looking for, and been supportive through out the process. Thank you!!
Dom · 28 September 2019
Agent replied · 26 December 2024
Dear Mr Kehat,Thank you for your 5 Star review and kind words regarding the service given by Hasan at our East Ham office.Kind regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
