Trusted Agent profile

Verified

Belvoir Basildon reviews

4.2

β˜…β˜…β˜…β˜…β˜… Great

107 reviews across 4 platforms

Unit 1, Office 4 Capricorn House, Cranes Farm Road, Basildon SS14 3JJ

Part of Belvoir, see every office.

Belvoir's Basildon office at Unit 1 is rated 4.2 out of 5 across 107 reviews on four platforms, including 78 Google reviews rated 4.4. Checked 9 October 2026.

Google logo

4.4 / 5

78

Reviews on Google

This office

Facebook logo

3.0 / 5

4

Reviews on Facebook

This office

View Agents logo

4.9 / 5

16

Reviews on View Agents

This office

AllAgents logo

9

Reviews on AllAgents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Belvoir Basildon

Belvoir Basildon in under new ownership by Franchisee, Keeley Taylor 'We provide letting and property management services to Landlords and Tenants in Basildon, Romford and Southend on Sea. We pride ourselves on our vast local knowledge of the area and a service that really can't be beaten!

Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Google

I found the staff at Belvoir to be very friendly, efficient and professional. They are very knowledgeable about the industry, and gave very valuable advice. They were able to work within the required timescales and delivered on what they promised. I would confidently recommend them to anyone. Thanks

Carlton Β· 11 June 2025

Agent replied Β· 9 October 2025

Dear Carlton, Thank you for the wonderful review. A great compliment and we hope to work with you again in the future

5/5

Google

As a landlord I will highly recommend Belvoir for their prompt and thorough service and in addition their communication when it comes to addressing any tenant/ property issues.

Luc Β· 18 August 2026

1/5

Google

My boyfriend rented a house with this estate agent last year/this year and it was the worst decision we ever made. We received no support with anything throughout the tenancy and they are still making it difficult to return the deposit. I extremely do not recommend this agency. During a rental we seek support, not a company that turns a blind eye to what is happening. Extremely bad. Of all the rental companies we have ever had, this is the worst of all.

Natasha Β· 1 December 2023

Agent replied Β· 21 December 2024

Unfortunately you are not the named tenant and we cannot discuss this in depth with you, especially here -however please be advised the deposit dispute is being dealt with within the correct procedures and time frames and we are in contact with the named tenants directly so you review is unfounded.

1/5

AllAgents

I had a property managed by

I had a property managed by Keeley and her team and the service was awful. Was promised that problems would be sorted and never were. So glad I moved my property away to another agent that cared. Why be so dishonest? The inventory went missing and I had to pay for my property to be refurbished when the tenants wrecked it. I'm so angry!

David Β· 7 June 2015

Agent replied Β· 15 August 2025

David, please contact us as I do not know who you are just based on your first name alone. We have not lost management to any Landlords named David so was your property in a different name perhaps.

5/5

Google

Belvoir have been managing a property for myself for many years and offer a professional and efficient service, both regarding the processes around finding new tenants(referencing/check-in/check-out etc.) as well as regarding maintenance, with inspections and ensuring the complex (and changing) sets of rules are complied with.

Tim Β· 28 April 2025

Agent replied Β· 9 October 2025

We are pleased you are happy with the continued service from ourselves. Thank you for taking the time to review us.

5/5

Google

Recently a friend and I moved into a rented property handled by belvoir, the team couldn’t be more helpful and friendly! Gave us a bottle of wine on our moving in day which was so thoughtful and generous! Even after moving in and we had a …

Nick Β· 13 April 2025

Agent replied Β· 21 December 2024

Thank you Nick, we hope you are both happy in your new home

5/5

Google

Absolutely fantastic, if I ever find myself needing another property to rent, these will be the first guys I will contact. If I could leave 100 stars, I would.

Paul Β· 7 October 2025

Agent replied Β· 9 October 2025

Dear Paul, Thank you so much for your glowing review and the sentiment of a hundred stars! We're thrilled to hear about your positive experience. Should you need assistance in finding a new property in the future, we'll be right here, ready to provide the exceptional service you deserve. Your endorsement means the world to us! Warm regards

5/5

Google

Absolutely fantastic , Thank you for all your help at Belvoir from start to finishing very professional and highly recommended could not ask for more. Thank you

Albert Β· 2 October 2025

Agent replied Β· 21 December 2024

Thank you Albert happy to help!

5/5

Google

Extremely helpful, turnover was quick and easy with no issues. Such a good response I'm moving in within a week of viewing. Natalie was amazing with any questions and made it extremely easy to manage while I had a crazy work schedule. Finally bringing a dog to the viewing was a great sales tactic that I perosnally think other estate agents should copy πŸ˜‚ but amazing to deal with and I will be sure to contact them if I ever look to move in the futurePositiveResponsiveness, Quality, Professionalism

Connor Β· 22 December 2020

5/5

Google

I recently had Belvoir arrange the rental of my flat, and from the very beginning, they were professional, attentive, and incredibly helpful. They took the time to understand my requirements and preferences for a new …

David Β· 13 April 2025

Agent replied Β· 21 December 2024

Thank you David, much appreciated

5/5

Google

very helpful and speedy process. New tenant within two weeks

Janet Β· 20 August 2026

5/5

View Agents
Landlord

Very supportive

Belvoir Basildon - the office has been very supportive and accommodating to me, especially Keeley and Sophie. They have always kept me updated regarding the maintenance and the arrears and have always responded to my emails as quickly as possible and have always helped as much as they can'.

Rna Β· 2 September 2015

Agent replied Β· 3 September 2015

Thanks Rna it is nice to hear good things about my team and we hope to continue the good work for you.

5/5

View Agents
Landlord

Fantastic working relationship

Whenever I have contacted Belvoir Lettings regarding a query I have always received a quick and professional response. The management of my property was always dealt with in a professional manner. The management fee that Belvoir charge each month is great value for money and they always go above and beyond to help no matter what the situation may be. Over the years I have built up a fantastic working relationship with both Sophie and Keeley and towards the end before I sold my property there we're a few issues and I cannot thank Sophie and Keeley enough for all their hard work in ensuring the transition of the sale was completed as smooth as possible. I would definitely recommend them to potential landlords and should I ever purchase another property to rent, I wouldnÒ€ℒt hesitate to pass my property back into their capable hands.

James Β· 7 September 2015

5/5

View Agents
Landlord

Cannot praise enough

I cannot praise Belvoir enough regarding them managing my property in the UK. I have been with them now for almost 4 years since my move to Australia and itÒ€ℒs so reassuring to know that I have left my property in such safe and capable hands. Their contact, communication and response time is excellent, which means even more when youÒ€ℒre the other side of the world. Keeley and her Basildon team have been outstanding, always prompt, and polite and highly professional and I have no hesitation whatsoever in highly recommending her and the company. Other Property Management agencies could learn a lot from them!

Lizzie Β· 3 September 2015

1/5

AllAgents

"As a landlord ,doing business ..."

As a landlord ,doing business with Belvoir Basildon has been a Nightmare . I found them inefficient and dishonest. I have changed management six months ago but they are still holding on to the tenents deposit and not releasing it to the new agent, without giving any reason for doing so by the accounts person called Keeley Taylor . Keeley mainly lacks in communicating skill and refuses to communicate with the current agent. I have regretted every minute I have had business with Belvoir Basildon since Keeley joined the agent recently .I would never touch this agent with a barge pole.

Susan Β· 8 April 2015

5/5

Google

Extremely happy with the service I received from Belvoir. My agent Lee made the whole process so easy and stress-free for me couldn't recommend them enough!

Nikki Β· 22 December 2022

Agent replied Β· 21 December 2024

Thank you Nikki, happy to help!

5/5

Google

Private renting in London these days has become a nightmare process, with would be tenants having to go through processes and filling several forms. Belvoir I must day take the pain off their client. They are efficient and courteous and keep you in the loop throughout. I have no hesitation in giving them A+.

Adewale Β· 15 April 2024

Agent replied Β· 21 December 2024

Thank you for your great review, we hope you are very happy in your new home.

5/5

Google

This is an amazing letting agent with a quick off the feet start and effective come back when you need them. They found us a tenant pretty much the same week when we contacted them. Also, they provide the full rage of letting services including experienced advice on complex issues we found ourselves short of. We cannot recommend them more.

Anetta Β· 1 December 2023

Agent replied Β· 21 December 2024

Thank you for taking the time to view us, we hope to work with you for a long time to come.

5/5

Google

Having recently rented and sold through Belvoir I cannot recommend them highly enough , I found the staff to be polite, efficient ,professional and they offered sound advise when needed. I was also kept informed and updated regularly along the way which made the whole process relatively stress free. A big thank you to everyone at Belvoir.

Lee Β· 1 December 2023

Agent replied Β· 21 December 2024

Thank you Lee. It was a pleasure to assist you in the selling of your property.

5/5

View Agents
Tenant

Service

I recently made contact with belvoir and the experience and professionalism of the staff was excellent. The agent I spoke to Shelley Willis exhibited excellent customer service skills and kept me updated on a regular basis in fact as go as far as to say that she went beyond the call of duty. I would highly recommend belvoir purely based on the high quality of customer service displayed by their staff

Adewale Β· 15 August 2017

5/5

Google

I needed a place to move to urgently and Belvoir quickly got me settled. Within the space of a week all the paper work had been sorted and I had the keys to the property. Keeley was extremely efficient and fast to respond to questions and any paperwork that needed sorting. Very happy in my new flat!PositiveResponsiveness, Quality, Professionalism, Value

Jonny Β· 22 December 2020

5/5

Google

Belvoir have provided me with a great service. I have been with them for 4 years and always have great communication between the Tennant them and myself. Thank you Basildon Belvoir team. Mr Aaron Lo

Big Β· 23 December 2016

Agent replied Β· 21 December 2024

Thank you for this glowing review.

1/5

Google

The most irresponsible agency I've ever come across! We had a view of the house 1 week before the date of the survey and before the house was uploaded to the internet sites. On the day of the survey we go to the address and there is no one at the agency. The owner, who says that early on in the morning, has channeled the survey, but no one has called us. We immediately go to the agency and from there we answer that they had 10 surveys and were forbidden to call us. We do not live in the city where we had a view. We paid Β£ 100 for transport, my husband left alone in the middle of the working day and lost half my wig, and I deprived my baby of a comfortable lunch to travel by train there in a comfortable time for the agency to tell me they had forgotten. Who would take our expenses - no one, but the inconvenience caused by the unnecessary long journey ??? I advise everyone not to waste your time with this frivolous agency!

Dora Β· 23 December 2018

Agent replied Β· 21 December 2024

Unfortunately whilst we sympathise that you travelled to Basildon for the appointment properties do let very quickly and we advise customers as soon as possible that this is the case. I am unsure how we can be responsible for you loosing your wig and for your baby lunchtime arrangements. We wish you luck with your search.

1/5

Facebook

1 ⭐️ The most irresponsible agency I've ever come across! We had a view of the house 1 week before the date of the survey and before the house was uploaded to the internet sites. On the day of the survey we go to the address and there is no one at the agency. The owner, who says that early on in the morning, has channeled the survey, but no one has called us. We immediately go to the agency and from there we answer that they had 10 surveys and were forbidden to call us. We do not live in the city where we had a view. We paid £ 100 for transport, my husband left alone in the middle of the working day and lost half my wig, and I deprived my baby of a comfortable lunch to travel by train there in a comfortable time for the agency to tell me they had forgotten. Who would take our expenses - no one, but the inconvenience caused by the unnecessary long journey ??? I advise everyone not to waste your time with this frivolous agency!

Π”ΠΎΡ€Π° Β· 9 August 2018

Agent replied Β· 26 February 2025

Hi Π”ΠΎΡ€Π° ΠœΠΈΡ‚Π΅Π²Π°, we regret to hear that you are displeased with your recent experience with us. Sadly we cannot control when a property is withdrawn from the market. I can see from our call records a call was placed to you however apologies that vocal contact was not made. We wish you luck in your search.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Belvoir's Google reviewsLeave Belvoir a review

Questions about Belvoir Basildon

How many reviews does Belvoir Basildon have?

Belvoir's Basildon office has 107 reviews across four platforms: 78 on Google, 4 on Facebook, 16 on View Agents, 9 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Belvoir Basildon's rating?

Belvoir Basildon is rated 4.2 out of 5 across all 107 reviews, and 4.4 out of 5 on Google from 78 reviews, checked 9 October 2026.

What do landlords say about Belvoir Basildon?

12 reviews from landlords, rated 5.0 out of 5 on average. For example, Rna wrote: "Belvoir Basildon - the office has been very supportive and accommodating to me, especially Keeley and Sophie. They have always kept me updated regarding the ..."

What do tenants say about Belvoir Basildon?

3 reviews from tenants, rated 4.7 out of 5 on average. For example, Adewale wrote: "I recently made contact with belvoir and the experience and professionalism of the staff was excellent. The agent I spoke to Shelley Willis exhibited excellent ..."

Where is Belvoir's Basildon office?

Belvoir Basildon, Unit 1, Office 4 Capricorn House, Cranes Farm Road, Basildon SS14 3JJ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.