Every review we hold for the Basildon office, from every platform, shown as written. First names only.
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5/5
GoogleThank you for all your help going through the properties I was interested in Chloe, thanks for your time, you have been so helpful along with the other girls in the Shenfield office when I have called.
Brenda Β· 30 October 2025
Agent replied Β· 30 July 2026
Hi Brenda, Thank you so much for your lovely review! We're so pleased to hear that Chloe and the team in our Shenfield office were able to help you throughout your property search. We really appreciate your kind words and hope to assist you again in the future.
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5/5
GoogleWe asked Emma at Shenfield Office for a valuation of our property. Emma responded quickly with a visit and a comprehensive list of comparable properties and their valuation (both sold and under offer) which gave us confidence in her valuation and her proposed marketing. Highly recommended.
J Β· 30 July 2025
Agent replied Β· 30 July 2026
We really appreciate the time you have taken to leave us this wonderful feedback for Emma in our Shenfield branch.
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5/5
TrustpilotChris west best team in Upminsterβ¦
Chris west and his team in Upminster were really amazing getting my house sold over quite a long time . They done such an amazing job and felt like family towards the end always very cheerful and helpful. Have recommended the agents to a few friends in
Upminster carry on the good work at balgores .ππ
Pauline Β· 16 August 2024
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5/5
TrustpilotBalgores Property Upminster branch wereβ¦
Balgores Property Upminster branch were excellent from start to finish.
Chris West and the Team made the whole process of selling the house smooth and easy . Chris was brilliant from day one, very professional, kind and friendly with an extensive knowledge. His advice and guidance throughout made the whole experience stress free.
Thank you very much for all your help.
We would highly recommend them to anyone looking for a great service.
Margaret Β· 25 August 2023
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5/5
TrustpilotI have been dealing with Balgoresβ¦
I have been dealing with Balgores Dagenham and have to say that every team member there have been wonderful, specifically I was impressed by their patience with me as a client even after I had to reschedule the viewings several times. I also would like to especially thank Ali, who is a mortgage advisor associated with the branch. He has gone above and beyond his role and been very responsive whenever I've had queries. As a 1st time buyer, he's even helped with useful advice and I'm totally relaxed knowing that the process is being handled smoothly. I was also amazed with how quickly he managed to get my mortgage offer, so am very pleased to have his service provided throughout, even after receiving the offer.
Sabreena Β· 23 January 2023
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5/5
GoogleGood communication and quick to respond to enquiries. Still going through the purchase process but all smooth so far.
Lisa Β· 30 March 2026
Agent replied Β· 30 July 2026
Thanks Lisa. Happy to hear the process is running smoothly and that our Shenfield team has been responsive to your queries.
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5/5
TrustpilotSean was superb
Sean was superb, very knowledgeable about different mortgage products and able to make a good assessment of my needs. He was available at all times to answer all my questions and was extremely patient with me. Sean gave me constant updates which definitely helped to be aware of each step and where I am with my application as a first time buyer who has no knowledge about the mortgage world. Such an amazing service, Highly recommend him.
Nanayaa Β· 26 April 2023
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5/5
TrustpilotHighly Recommend
Balgores in Upminster have been absolutely brilliant in helping me to buy my first property. Chloe Gibbs, Peter Walker, Claire Dartnell and Donna Hickey were all incredibly helpful. They always made themselves available to answer all of my questions and nothing was ever too much trouble. I would definitely recommend - they made the entire buying process straightforward and painless for me. Thank you!
Sam Β· 10 March 2024
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5/5
GoogleThe Shenfield girls are the best! They have always demonstrated professionalism, responsiveness, and competence. It's always a pleasure to be working with them andΒ I am alwaysΒ confident that they're on top of matters in hand.
Deborah Β· 30 October 2025
Agent replied Β· 30 July 2026
Hi Deborah, Thank you so much your kind words and 5-star review for the girls in our Shenfield branch. The whole team works hard to provide great service, and it means a lot to know we make a difference.
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5/5
TrustpilotBTL with Peter Walker
Buying a property is one of the most stressful experiences! So having great advice and what felt like a very personal service made it more bearable. I cannot recommend Peter Walker enough, he was down to earth and made me chuckle every time I spoke to him. He chased solicitors, conversed with the estate agents on my behalf and more. Having worked with other Mortgage advisers in the past I can honestly say Pete takes time with his clients to get to know their requirements and goes the extra mile to get them the best deals. I will definitely be using Pete again for future investment, and mortgage needs. You're the best!
Leanne Β· 9 January 2023
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5/5
TrustpilotThank you Peter walker and Claire Dartnel!!
I could not recommend Peter walker and Claire Dartnell any more!! Both absolutely amazing to work with. I was a first time buyer so had untold amounts of questions and took me slightly longer to understand, but the patience from Peter to explain over and over again but to also ensure that I did fully understand. He took massive amounts of work off my hands by communicating with my solicitor, seller solicitor and the estate agents and was super productive. They actually made my move journey enjoyable and I just want to thank them both again!!!
Lucy Β· 4 January 2023
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5/5
GoogleI would recommend Ewan Klinker for his professionalism and help. Thank you for the hard work you have done for buying our home. We are very delighted to have you as our agent. Best regards
Natalia Β· 22 May 2025
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5/5
TrustpilotAmazing service!
Amazing service from Peter, Claire and Paul. We were first time buyers and the team really made the process easy and hassle free for us. Any questions or problems we had Peter was there to sort it. Claire was extremely tenacious and thorough and held it all together. Paul gave us great advice for insurance and we are really thankful. All in all A+ for Peter Walker and team.
Consumer Β· 10 November 2023
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5/5
TrustpilotI bought 2 properties through thisβ¦
I bought 2 properties through this Agent and dealt with Conor in the Gravesend Branch who I found to be extremely helpful and professional in his manner and nothing was too much trouble for him with any queries or concerns I had about my purchases. I would certainly deal with him again when I either look to buy or sell in the future. Thank you Conor.
Mrs Β· 23 May 2019
Agent replied Β· 25 October 2024
Hi Mrs McDonald,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, I'll be sure to pass your praise along to Connor. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
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5/5
TrustpilotFriendly & Knowledgeable
Great experience! For a first time buyer, trying to buy at a time when interest rates were increasing every 3 months was an added stress to an already overwhelming process, but I couldn't have asked for a better team supporting me than at Balgores, Loughton. They walked me through every step of the way, recommended some fantastic solicitors and brokers, and were constantly ahead of the game to ensure as smooth a sale as possible. Thanks Jack!
Katerina Β· 25 March 2023
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5/5
TrustpilotExcellent, Professional Customer Service
I liaised with Donna during my property purchase. Donna was amazing and exactly the type of person you need when purchasing a property. She was always professional, approachable and if I emailed any query to Donna, I would receive a reply straight away or within 24hrs. Donna would always take time to ensure my solicitor and I had all the information we required and if we didnβt, she would ensure that we received this information. Throughout this whole process I trusted Donna to do what she said she would do, and she never disappointed me. I also liaised with Donnaβs colleague Such, on a few occasions, who was also very professional and kind. I would always use the Balgores Group if I ever need to sell a property in the future and I would not hesitate to recommend this Estate agent to family or friends.
Trudi Β· 8 December 2022
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5/5
GoogleFantastic service particularly from Ethan, who was so helpful and went above and beyond to help us buy our dream home.
I cannot recommend him and the rest of the team high enough
Chris Β· 18 November 2025
Agent replied Β· 22 November 2025
Good afternoon,
Thank you so much for your feedback!
Weβre happy to hear that Ethan went above and beyond to help you.
Thank your for your recommendation, weβre delighted our team could support you throughout the process.
We will be sure to pass on your comments.
Kind regards
Balgores - Wickford
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5/5
TrustpilotI purchased my home through Balgoresβ¦
I purchased my home through Balgores properties and all the staff have been great and very supportive throughout my journey, each and every member of staff have been so helpful and polite right from the beginning till the day of move. My viewing was with Chloe who was very polite and professionally helpful, was so excited when Billy called me that my offer was through because getting a good house at a good price isnβt exactly easy. They go an extra mile and help you with advice and recommendations because itβs not just buying and selling a home itβs a big change in your life. Donna has been so helpful and updating me with the progress It was very stressful for me on the day of move but Donna was just a phone call away. A big Thank you to all team at Balgores
Afshan Β· 3 December 2022
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5/5
TrustpilotMortgage Brokers - perfect
We purchased our home though Balgores, when doing this they introduced us to their Mortgage brokers, the team there was very helpful and ensure we secured the best deal, fast forward 2 years and remortage time. With the current climate the help secure a extremely good deal before the interest rate rises exploded. From the time we started that to today when the remortgage completed Claire and team have been on top of everything, chasing the law firms and confirming the whole process completed without any issue. Would recommend them to everyone.
Anthony Β· 2 December 2022
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2/5
TrustpilotUnfortunately decided to use this firmβ¦
Unfortunately decided to use this firm regarding a property sale.
Initially the individual that did the valuation and convinced me to sign on with them was easily accessible,Joe.
Then after a while when I stopped receiving any viewings at all I tried on numerous occasions to get in contact with him but he just completely ignored my calls and messages.
The Brentwood branch are really low on staffing which I only discovered when physically going to the office.
In the future I'll do more research regarding what agents are the best in my local area because it definitely isn't Balgores and Joe completely lacks good customer service.
The commission they charge as well is not competitive.
Bambi Β· 14 June 2025
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4/5
TrustpilotGreat service from Peter Walker andβ¦
Great service from Peter Walker and Claire.
Peter was the broker for the purchase. He offered excellent service through out the process. He was always available to answer questions and provide support where some elements of the process got challenging. Should I want to sell or purchase another property, I shall be contacting Peter and Claire.
Mercy Β· 7 July 2024
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5/5
GoogleExcellent estate agency. The staff are extremely friendly and go the extra mile to support house buyers.
Victoria Β· 30 March 2026
Agent replied Β· 30 July 2026
Thank you for your wonderful feedback Victoria. Weβre glad our team could go the extra mile to support you.
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5/5
GoogleExcellent service from start to finish. Working closely with Talia, who is professional and responsive. Highly recommend.
Jessica Β· 30 March 2026
Agent replied Β· 30 July 2026
Thank you so much for your kind words! π
It was a pleasure working with you, and weβre really glad to hear you had such a positive experience from start to finish. Talia will be especially happy to know her professionalism and responsiveness made a difference. β¦
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5/5
Trustpilot5* service
5* serviceDealing with Donna and her team made a difficult move much better. Being in a precarious chain, Donna had her hand on the tiller at all times and liaised with all parties efficiently and effectively, ensuring that progress was made at all times. If ever people wonder why you pay an estate agent, this in my view is where you get your monies worth. Knowing that having someone deal with what I would consider as a disaster is Donna's typical Tuesday is just the reassurance I needed.
Gary Β· 8 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.