Trusted Agent profile · Basildon
Verified
★★★★★
917 reviews across 3 platforms
10 High Street, Wickford, SS12 9AZ, Basildon, SS12 9AZ
Balgores Wickford's office in Basildon, at 10 High Street, is rated 4.6 out of 5 across 917 reviews on three platforms, including 188 Google reviews rated 4.8.
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Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time buyers - great experience
Me and my partner are first time buyers and we had a great experience with Balgores mortgage broker Abi and her assistant Mackensie. Abi was very helpful and on hand for any questions we had. She walked us through the process and found us the best rate she could. Would recommend them highly.
5/5
TrustpilotFirst Home Purchase
We purchased our first home a few months ago. Balgores were very proactive in helping us finalise everything, even using different branches to help speed up the process. Every person we spoke too was wonderfully helpful. Most importantly for me was that they were kind and genuinely nice people to talk too, I didn't dread picking up the phone!A special shout out to Ricky who first showed us round, flawless throughout the process.
5/5
TrustpilotFirst Time House Purchase
Balgores were very helpful and efficient in helping us purchase our house. Nigel was very on the ball and Sarah was always in contact to make sure we were okay and getting the information we needed. Would definitely recommend to a friend.
Hi Thomas,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass your praises along to Nigel & Sara - please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
1/5
TrustpilotI attempted to buy a property through…
I attempted to buy a property through the Brentwood branch. I have been dealing mostly with the branch manager, who pushed me strongly to use their mortgage broker and their solicitors. First suggested that the property would be only available if I used their mortgage advisor. The advisor was extremely arrogant and tried to scare me into submission. I declined to work with him but still was interested in the property. Arranged my own advisor and property valuation. Turned out that the property would have been very difficult to mortgage and sell in the future putting the whole purchase in question. When I said I needed to consider my options the manager sent me a very snotty email about 'having advised' me on finding other lenders and later, when I called him to tell him what my decision was he told me that I wasted their time. A regretful experience from the beginning. Avoid.
5/5
TrustpilotI was both selling and buying and had…
I was both selling and buying and had contact with Balgores team members at Dagenham, Honrchurch and Upminster including Louise, Claire, Donna, Sarah and Peter, the mortgage advisor. They all had input at various stages and made the process go smoothly. Peter was excellent. Thanks to you all.
5/5
TrustpilotBalgores Upminster - Excellent Service
We bought a house through the Upminster branch. From the outset they were extremely professional and attentive.We used their associated mortgage broker and they were also excellent too.There were some challenges leading up to completion and the they found solutions to problems very quickly.A special thank you to Pete, Donna & Claire!
5/5
TrustpilotReview of Brad Stanton - Chelmsford
Review of Brad Stanton - ChelmsfordWe bought our new house through Brad at Balgores and found him to be really friendly and helpful. Brad was a key person in helping our sale come around quicker as we could bypass the solicitor and go straight to him to get questions answered. He was always available on text even when he was on annual leave. Thanks for all your help Brad - would definitely recommend.
5/5
TrustpilotBalgores Upminister & Donna - Superstars!!!
Buying a property is one of the most stressful things in life and having Balgores Upminister and in particular Donna in our corner working through the various challenges has made the experience great. I was kept up to date through the whole process and can't wait to enjoy the purchase. Thank you very much!
1/5
TrustpilotHorrible service from Upminster branch
Horrible service from Upminster branch, especially from Richard and Such. We put an offer on a Thursday, offer got accepted straight away in writing. To get it off the market they required us to use their solicitors and to book a survey in. We felt pressured so we used their Solictors and paid in advance. Our mortgage application completed and surveyor booked to call them on Monday. Then on Monday, Balgores called us and said they are withdrawing offer and accepted someone else instead.Very dissatisfied and disappointed with Such and Richard. To anyone reading and purchasing via them...I dont recommend going with them - we are now stuck with their solicitors!
Hi Ken,We're sorry to hear that your experience wasn't satisfactory. We understand how frustrating it is when something goes awry when purchasing a home. Unfortunately in this instance tt was the vendors choice to switch to another offer, which we had to put foward.Kind regards,Richard BurnsBranch ManagerBalgores Upminster
5/5
TrustpilotMy experience with the Agency was…
My experience with the Agency was faultless . Jack was very good , professional and helpful . He was always ready to help and answer an queries . He supported us so much and the sale was smooth and quick .
Hi Tandiwe!Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I've just spoken to Jack from our Romford branch to pass along your message and he's over the moon to hear that you're so happy with the service he provided and he wishes you his best!Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotWe have just exchanged contracts on our…
We have just exchanged contracts on our house move via the Balgores Upminster Branch who we have thanked. We’d also like to thank Donna from the Hornchurch branch for her wonderful service in keeping us informed and upto date all along the way. All the best from David & Maureen Leech
5/5
TrustpilotBen at Balgores
Ben has been very active since he has taken responsibility for our letting account. He has kept us well informed and has worked hard to find us the best prices for any repairs required to our property. Anne Fitzgerald
5/5
TrustpilotGreat communication, flexible appointments
Great communication and flexibility. Peter and his team really went the extra mile to help us purchase our first property. Would definitely recommend!
5/5
TrustpilotNikola
Nikola, our lettings consultant has kept us informed every step of the way and we have been very pleased with the entire process. Nikola has been professional but friendly throughout, very reassuring. Thank you :)
5/5
TrustpilotThanks Reece for helping with the…
Thanks Reece for helping with the property you were very professional with your services. I will recommend more people to Balgores you are exceptional and reliable. Thanks once again.
5/5
TrustpilotVery proactive, accessible and amenable team
I had a positive experience with Balgores Property. My first experience was with Peter Walker and his understanding of the property market and mortgages in particular swayed me to pay a premium for his service even though I previously had two other cheaper/free advisors lined up. He was very accessible and responsive and his overall demeanor was assuring. He was also very available throughout the process to respond to our numerous questions anytime. Most importantly, he helped us negotiate a further 3.5% reduction in the property value after the bank's survey. Also, the team assisted us with the insurance covers and we're guided with respect to all our available options which helped us make informed decisions. I know I'm a very difficult person to please but this team went over and beyond to provide good and exceptional service to us during our property purchase process. I would recommend them any day as they were a big part of us not experiencing any frustrations during our house purchase journey. Tomisin
4/5
TrustpilotBalgores reliable, positive and lots of communications
Was kept informed throughout. Dee at Balgores were very helpful dealing with my son Photos of the house were most impressive. A good sale fee was higher than wanted but able to negotiate. So it was a good experience.
Hi Frances,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic, please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotHelpful throughout the process
Marie at the South Woodham Ferrers Branch was great, she stayed in touch throughout the process and kept us well informed with proceedings. Would definitely be happy to use them again for the next move if the need arises.
Hi Adam & Anna,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass your praises over to Marie - please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
5/5
TrustpilotA all round excellent service from…
A all round excellent service from Balgores especially Ryan can’t say thank you enough for your help in purchasing our new home will definitely recommend anyone to use these guys they really on the ball and know their stuff
Hi Salim! Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. I'll be sure to pass your message along to Ryan at our Romford branch.Please do not hesitate to contact us in the future if you're looking to buy or sell again. All the best, Bradley
5/5
TrustpilotLewis & Hayley
Lewis was very helpful in breaking down the mortgage process and supporting all the way through to the offer and Hayley is always keeping me updated of happenings . They team made the process less stressful. I will surely recommend family and friends and will be using the services again.
5/5
TrustpilotMortgage advisor
Having used other advisers previously, I was recommended Gemma from someone.What a pleasure, quick to respond and was very able to answer all my questions. She managed to sort my mortgage in less than a month. Great service, cannot recommend enough. Also big thank you to rohima for her excellent work.
5/5
TrustpilotI would highly recommend Reece Woodhall…
I would highly recommend Reece Woodhall to turn to at Balgores property for help in regards of any queries you have. Our moving in went super smooth from the moment we found a property on their website, all thanks to Reece.
5/5
TrustpilotMASSIVE thanks to Joe
MASSIVE thanks to Joe! He is a true gentleman and man of the word. Literally made it sooo easy for us(first time buyers). Always in touch, always gets the job done. Never seen such a good agent in my life!
5/5
TrustpilotAmazing service
I can not recommend Abbie, Donna and the team @ balgores enough. Abbie was amazing and made buying our new home relaxing and stress free. She has been in contact the whole time and always happy to help me even on her days off!!!!Thank you again, we absolutely love our new home x
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