Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing service so professional and supportive
Amazing service so professional yet personal. As a lady on my own it was quite daunting but I need not have worried Balgores looked after me and my interests. Richard manages a great team, Kish gives first rate advice so that you are always kept informed at every stage, Kelly assists with many things including the viewings, arranges timings to suit you always with a smile and Louise supported till the end chasing up people when needed. Balgores cover everything from start to finish taking on the stress acting on your behalf all the time. You are always welcome in the shop if you are concerned they listen and understand. Best of all they put your mind at rest as you know you have a top team working on your behalf. Would 100% recommend them. Thank you Upminster Balgores.
Linda · 24 May 2019
★★★★★ 4/5
TrustpilotBalgores Upminster were great at…
Balgores Upminster were great at keeping me updated with the progression of my house purchase and were proactive in contacting other estate agents and solicitors. A special mention to Donna, Abbie, Chris and Claire. Peter helped me secure the best mortgage in these ever changing times and they all worked hard as a team to get me moved in!
A · 3 April 2023
★★★★★ 1/5
TrustpilotYou're paying for the shiny office (Hornchurch Branch)
At first, they were very helpful, but as soon as I went to sign the contract to list my late parents’ house it went down hill from there. The other agents all wanted a commission of 1% for which they would do open days and arrange all the viewings themselves. However, with Balgores, they wouldn’t do such a thing for even 1.1%, so straight away I was getting less than first discussed. They did arrange a lot of viewings, had multiple offers and we settled on what we were told was an offer from a cash buyer. Great, we thought, but then my solicitor contacted the buyer and didn’t hear back. Three weeks passed, so I rang Balgores to contact the solicitor where I was told “after the sale we don’t normally contact anyone” WHAT!!!!! No, you’re an estate agent (that’s what you list yourselves as) and you're my go to if my solicitor can't contact the other solicitor. A couple of days passed and they got hold of him. By this time, the buyers had already broken the Gazeal Agreement, which the buyer got me to sign. I could have quite easily walked away with the £2000 penalty fee.If you try to contact the sale progress team good luck, as out of the 20 plus times I called them they only picked up maybe four times, so always press option one as you have more chance of someone picking up. The longer this went on the less they picked up, so I expect the recognised my number and didn’t answer, as when I withheld my number they did (but this may have been just coincidence). Balgores didn't chase on their own back, I had to chase all the time due to the buyers solicitor not contacting mine. I expect due to the fact I was ‘tied’ into a contract they weren't bothered. I also suspect that the "cash" buyer wasn’t a cash buyer, as three months down the line my solicitor received an email from the buyers stating that due to interest rates increasing by 2% they were hesitant to proceed. Hence, raising my suspicion if this was truly a "cash" buyer!?! It may have been because they were short staffed, but my last estate agent was bad, and these were on par with them, maybe even worse! I would never use these again even if they paid me!!!Also be careful as if you leave the contract by giving the correct notice etc. and you have it listed with another estate agent of the person was first introduced by Balgores they they still want their money. So you could end up paying for 2 commissions
Paul · 26 September 2022
Agent replied · 25 October 2024
Hi Paul,I am sorry to see the above however I do share your frustations, our version of events are below.We agreed a package with you for the marketing of your home that included Balgores paying for the professional photography, EPC and floor plan.In terms of not contacting anyone after the sale agreed this is certainly not the case, we chase solicitors and parties involved to assist until point of exchange of contracts and completion and our records indicate as such.Regarding the Gazeal agreement, this was not instigated from the buyer it was ourselves and this to give additional protection to the transaction, the buyer paid £600 for this agreement which is non refundable to them and this is to show commitment from both seller and buyer as a penalty fee would be incurred by either side for withdrawing.We have contacted both solicitors on numerous occasions seeking updated and forwarding onto yourself, any contact you have made via phone or email has always endeavored to be returned as quickly as possible.The Buyer evidenced that he was buying cash. In terms of interest rates, a lot of clients go on to re-finance property after purchasing cash to pull their money back out - for this reason the rates would be relevant to them.In relation to the list of viewers that have attended, this is standard practice to send to clients, this is to avoid you being in a position of paying 2 commissions so that you can see who has been introduced by Balgores. Most if not all Estate Agents will do the same to avoid any discrepancies.As a company we have invested in your home and of course are disappointed that it has not proceeded to exchange of contracts, if there is anything we can be of assistance with in the future then please do not hesitate to contact us.Kind Regards,Billy GillArea Director
★★★★★ 5/5
TrustpilotGreat Service with Our Home Purchase (Upminster Branch)
This was our first house purchase in the UK, and in an unknown area to us (Upminster, Essex), but our sales agent Jessica was very patient and helpful with our questions, Donna was very proactive in getting the purchase across the finish line, and Parmi good with providing insurance options. Our overall experience with the team was very positive, and wouldn't hesitate to recommend it to others.
Stuart · 9 May 2022
★★★★★ 5/5
TrustpilotExcellent service with sale
Great service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend
THOMAS · 7 September 2024
★★★★★ 5/5
TrustpilotI have recently completed the sale of…
I have recently completed the sale of my house through Balgores. I did this through Emily and Donna. I give special mention to Donna Hickey. Even though it was delayed by certain hurdles in the chain, Donna was not only professional, but offered moral support and encouragement throughout, she has good sense of humour which made It easier through the wait. Thank Donna and all @ Balgores.
Bridget · 6 May 2022
★★★★★ 5/5
GoogleEwan was great throughout the process, he kept everything moving smoothly. Thanks for all your help.
Matt · 22 May 2025
★★★★★ 5/5
TrustpilotAlways A Pleasure
Have built a great relationship with Peter and his team over many years now, and still never fail to be impressed with his honesty, help and guidance - all of which never fail to make what can be a stressful process an enjoyable one.
Top man & top service always.
P · 6 November 2023
★★★★★ 1/5
TrustpilotRude Branch Manager
On of the branch manager's come to our house to value the property and was quite frankly very rude and insulting. No real communication and conversation on reasons why selling etc. It was purely just walk in take measurements and that was it. The whole conversation didn't provide me with any confidence and generally told the manager to get out and don't come back.
Jack · 14 May 2025
★★★★★ 5/5
TrustpilotChris Wilkinson was fantastic
Chris Wilkinson was fantastic, from each step along the way he was supportive, always clear and made things easy to understand. He was easy to contact with any questions and reassurances and was calm and professional throughout various situations that arose. We would highly reccommend his services and especially for anyone who works for NHS, fire&rescue or other jobs with specific pay structures. Cant reccommend highly enough!
Vickie · 2 March 2022
★★★★★ 5/5
TrustpilotFlawless! 5 Star Service!
Brad and the team provided an impeccable service. Their communication was faultless, keeping us in constant contact throughout and were always on hand when needed. I was particularly impressed with their careful approach during the pandemic and the safety procedures they put in place. They made the whole process seamless taking away any worries or anxieties. I highly recommend you speak to Brad at Balgores should you be looking to sell your property!
Calum · 21 January 2021
★★★★★ 5/5
GoogleThank you to Ros and his team for helping us find a bungalow. After a very complicated journey they were professional and never gave up.
Would use them again and definitely recommend them.
Deborah · 22 May 2022
Agent replied · 25 October 2024
Hi Deborah, Thank you for your kind review. Although the timescales were longer than anticipated, we are delighted to have got this one over the line for you. Wishing you all the best in your new home, The Team at Balgores Wickford.
★★★★★ 5/5
TrustpilotBalgores Basildon Team
The team at Balgores Basildon were great from beginning to end and secured our property sale. We were kept informed every step of the way with feedback on the progress of our sale.They carried out all the property viewings for us in a covid secure manner and were very respectful of our house.Josh, Nyall, Sarah, Hollie, Dan, Matt were professional, polite, friendly and very informative! I would definitely recommend using Balgores Basildon!
Kieran · 14 February 2021
★★★★★ 5/5
TrustpilotI have recently completed a sale with…
I have recently completed a sale with Balgores. Staff were so good and good communication through out the processs . We are so thankful, especially to Sarah,Joseph and Trevor.even if Trevor is not working in there.Thry were so friendly and approachable.Thanks to Balgores once again
Julie · 23 May 2019
Agent replied · 25 October 2024
Hi Julie,Thank you for leaving a positive review for us! I'm glad to hear your experience with us was fantastic. Please do not hesitate to contact us in the future if you're looking to buy or sell again or if you have any further enquiries. All the best, Bradley
★★★★★ 5/5
GoogleAll of the team are fantastic to deal with. Chloe & Tia looked after us so well, big thank you from myself & Sally
David · 30 July 2025
Agent replied · 30 July 2026
Thank you for your kind feedback for team in our Shenfield office it really is appreciated.
★★★★★ 5/5
TrustpilotBalgores Upminster - Excellent Service
We bought a house through the Upminster branch. From the outset they were extremely professional and attentive.
We used their associated mortgage broker and they were also excellent too.
There were some challenges leading up to completion and the they found solutions to problems very quickly.
A special thank you to Pete, Donna & Claire!
Rob · 3 May 2023
★★★★★ 5/5
GoogleDan & Ross at Balgores Rona wickford did everything above and beyond for the sale of my property, i would definetly sell my house with them again in the future, they could not have done more for me. my house fell through on 25th June and within 5 hours they already had me another buyer which we completed last week! thank you boys, amazing work as always another happy customer. Also sarah the chain progressor in the basildon Balgores office, she was amazing, chased the chain daily knewing how time critical it was and she couldnt of done more for us. I rung daily and Sarah never minded she was so patient and amazing.
thank you everyone!
Accounts · 22 May 2022
Agent replied · 25 October 2024
Dear Holly, Thank you so much for your kind review. It certainly was a challenging sale and purchase and we are delighted that you have now successfully completed. The Team at Balgores Rona would like to thank you again for instructing us with the move and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotBest
Has been using Balgores for ages since 2012 and always had great experience! Guys are super professional and full of expertise. Special thanks to Peter and Claire. They’ve been so helpful with my last remortgage in such difficult times in property market. Always fast replying and doing extra mile to provide best service. Well recommend!
Victor · 21 April 2023
★★★★★ 5/5
TrustpilotVery lucky to work with Reece
Reece was a pleasure to work with from start to finish.Always available to respond to our queries.Kept us updated with any feedbacks requests from the other end,no matter the time during the day or evening.Made all the process less stressfull and gave confidence to continue no matter what.We really appreciated all his help and support and will highly recomand anytime.
Partac · 10 October 2022
★★★★★ 5/5
TrustpilotClaire and Peter were great in helping…
Claire and Peter were great in helping getting the minefield of mortgage processes in place. Both very responsive to any questions and email queries. They were quick to get on top of any issues and resolve them quick. Thank you both for your professional expertise and friendly manner
Warren · 11 October 2023
★★★★★ 5/5
TrustpilotGreat service
Great service from Balgores as a whole, especially Peter Walker and Claire Dartnell for their support and advice on our mortgage, and Jess, Chris and Donna in the sales team for their support on our purchase. Very friendly, knowledgeable and accessible if we had queries. It made the process so much smoother than it could have been. Thank you!
Paul · 8 November 2022
★★★★★ 5/5
GoogleGreat experience with Chloe, Emma and Sue, they made everything a lot easier. Very responsive and answered any queries.
Miles · 30 August 2025
Agent replied · 30 July 2026
Thank you so much for your lovely feedback for the team in our Shenfield office, it really is appreciated.
★★★★★ 5/5
GoogleGreat group of people! Everyone I’ve spoken with was extremely helpful and polite. Would definitely recommend and use again.
Ross · 30 August 2025
Agent replied · 30 July 2026
Thanks for the 5-star rating Ross! We are thrilled that you enjoyed the experience with our team in Shenfield.
★★★★★ 5/5
TrustpilotFirst time buyers - great experience
Me and my partner are first time buyers and we had a great experience with Balgores mortgage broker Abi and her assistant Mackensie. Abi was very helpful and on hand for any questions we had. She walked us through the process and found us the best rate she could. Would recommend them highly.
Lauren · 28 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
