Trusted Agent profile · Basildon
Verified
★★★★★
1,281 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,281 reviews on two platforms, including 485 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
1/5
TrustpilotAfter several phone calls to remove…
After several phone calls to remove boards which properties are no longer for sale or let!!!!False advertising and extremely bad management, obviously there is no department to monitor the sale/let boards.Area management sort your local Wednesbury branch out. Get your boards removed from Burrs drive Wednesbury or I will be seeking advice. This is unprofessional and misleading !!!!!
5/5
GoogleI want to to use this medium so say a very big Thank you to Balgores Basildon most especially to Lucy Franklin and Mackensie Walker . As a first time buyer they guided to me the right path and i'm very much pleased that they helped me to …
1/5
GooglePoor service, closing work orders with no response. Rude staff when you chase them for things they should have done, awful at responding to emails. Outdated emergency call out number leaving you for hours in a house with a flooded kitchen. …
4/5
GoogleI only received my keys yesterday… even though I haven’t moved in yet, I’m quite happy with the service that I’ve receive so far… Just few miscommunication on viewing at the beginning but that’s normal for agents. Aside that, from the …
1/5
TrustpilotAshford branch was awful
Ashford branch was awful. Lied about the conditions when making an offer which resulted in a 40 minute wasted trip to view a property!! The agent I dealt with was extremely cocky and unprofessional and belittled the situation. Only after money, they don’t care about the customer service. Anything for a sale.
1/5
Trustpilotabsolute disgrace! Racist! Adam manning
Absolute disgrace how your staff at the Aylesbury branch speak about the community they represent. On Facebook To post out right discriminatory hate speech calling all gypsies scum bags! whilst publicly mentioning your company? Would this be the same if he had all all members of the Muslim community are suicide bombers! Sort it out!
5/5
GoogleJust finished buying a house through Balgores. Staff were amazing! Extremely helpful and supportive throughout the whole process! Kept me in the loop every step of the way! Thank you for all your help!
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
2/5
TrustpilotIncompetent
The agent that was sent to do our viewings in Exeter didn’t know anything about the properties. Not the EPC, not if it was in a chain, not what the parking situation was. It’s already hard to accept agents’ dishonesty, when they’re also incompetent it really makes it an unbearable experience.
5/5
GoogleVery good service and happy customer was showed the property on the day of enquiry. And everything was very straight forward including the reference. Michael and Grace helped me move into my first Flat and explained everything to me and …
2/5
TrustpilotThings dont appear right
Things just dont add upLots of mixed messages x emails that I could share. Everyone sounds great but its notOne year on they still have our door key
1/5
TrustpilotSale fell through and they won't give…
Sale fell through and they won't give me back the money that i paid to the solicitors! That money never even reached the solicitors so it should be refunded but they are refusing. NEVER use them or their conveyancing team! Scammers and Frauds! Plus the money they took is more than the cost of usual searches.
1/5
TrustpilotTHIS COMPANY IS DISGUSTING
THIS COMPANY IS DISGUSTING. THEY WILL ONLY SELL A HOUSE TO YOU IF YOU USE THEIR MORTGAGE SERVICES & SOLICITORS - THEY WILL CONTINUE ON WITH VIEWINGS BEYOND ACCEPTING AN OFFER FROM YOU LEAVING YOU WITHOUT A HOUSE TO BUY. PROPERTY OMBUDSMAN COMPLAINT RAISED. THEY ARE UNDERHAND - RUDE- COCKY - TARGET DRIVEN - UNCARING ROBOTS.
5/5
GoogleThis is our 3rd home move and all 3 have been with Balgores as the service given is just unmatchable. We exchanged today, 7 weeks after offer agreed. …
5/5
GoogleBalgores were very professional in their service and once the sales team had sold the property then they have a lovely young lady who follows the sale alongside the solicitors and helps in any way she can. very good service and would defiantly recommended to anyone. As was recommended to them. can't fault the service at all
1/5
TrustpilotBirmingham City Centre branch total…
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal with other agents who are much better so why bother with Connels
1/5
TrustpilotKeep sending me junk mail
Keep sending me junk mail - signed up to their new property alerts, but when I tried to unsubscribe after buying a property through a different agent, they kept sending me loads of junk mail. I have contacted them about 5-6 times now to stop and they still won't stop nearly 4 months after I first unsubscribed.
1/5
TrustpilotAwful do not let with them especially…
Awful do not let with them especially the one in plymouth. Will delay application and then refuse to give you your deposit back when they decide to cancel. Scammers
1/5
TrustpilotThey keep calling you even when you ask …
They keep calling you even when you ask them to stop. I made one enquiry about a house and get called every two weeks. They keep saying they will stop and they don't.Rude staff who keep saying it is nothing to do with them.The staff in the Rugby branch keep telling you lies and passing the buck!
4/5
TrustpilotMy experience with connels is not as…
My experience with connels is not as bad as with foxtons
5/5
GoogleDespite the difficult situation the world finds itself in right now, I was immensely impressed at the conduct of Balgores and our agent Jordan. Not only were they very professional from start to finish, the entire process was very swift. I could not recommend Balgores more. Brilliant service.
5/5
GoogleI would like to say a massive thank you to management team, in particular, Holly and Mica, to work with me (as the landlord) and the tenant to fix the issues in the property. They have been so understanding and have done their best to resolve the issues.
1/5
TrustpilotConnels Plymouth - Embarrassing
After being initially very keen and positive (until I signed the contract) I didn't hear from them again. They didn't show to viewings meaning my tenants had to show applicants around, the manager didn't reply to my emails. Over a month later my particulars still didn't have any interior photos. No floor plan. No epc. Just awful
1/5
GoogleExtremely disappointed with the Unprofessional behaviour of the lettings agent responsible for viewings of Cherrydown East, Basildon. I had booked viewings for the same 3 times and all 3 were cancelled. One of my viewings was canceled at …
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