Bairstow Eves Basildon Sales reviews

★★★★★ 5/5

Google

Brilliant team. They helped me with buying my first home, Lydia kept me well informed every step of the way and was a huge help throughout the experience , and in times that she wasn't available Stevie kept me in the loop as to how things were progressing. Would definitely recommend to a friend.

Kurt · 13 August 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Google

After some frustrating times looking for a house, the team here finally helped us settle on the perfect one for our family. In particular Lydia, who was fantastic throughout the process, very informative and kept us up to date with any minor updates. She is also just a brilliant, friendly person to have helping you! Thank you for helping us take this next step with our family!

Dan · 24 October 2023

★★★★★ 5/5

Google

Bairstow Eves made finding my new home so swift and seamless, their customer service and brilliance can not be over emphasised. A special thanks to Hannah for being so helpful & supportive and going the extra mile with her services. Thank you Hannah for your patience and quick responses and updates, I cant thank you all enough at Bairstow eves. You all are the real MVP...

Gloria · 10 November 2023

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

Thank you so much Lydia, Stevie and Niamh for all your amazing work on our sale and purchase. Great team, they sold our flat in the first viewing and were with us every step of the way to progress to a smooth completion. Would recommend them again and again!

Dominic · 13 August 2024

★★★★★ 5/5

Google

Letting team was brilliant since the day one. Specially Azar was always so helpful and get the job done so quickly. Extraordinary customer service skills, never hesitate to go above and beyond. Can’t thank enough for everything he has done for me. Brilliant personality and such a smiley face. It’s been always a great experience every time I walk in. Thank you!

Melda · 24 October 2023

★★★★★ 1/5

Trustpilot

Bairstow Eaves Southend. DO NOT USE!

DO NOT BUY OR SELL WITH BAIRSTOW EVES SOUTHEND ON SEA. Absolute Mickey Mouse setup where the agents dont even know who to contact to confirm a viewing! And so rude and unprofessional!Happy to explain more but not enough space!! Plenty of good Estate Agents around, I implore you not to use them!!!

Stacey · 27 August 2026

★★★★★ 5/5

Google

Would like to highly recommend this agency in special Cat and Lydia, who have been always with us throughout all the up’s and downs of buying a house. Whenever needed they have always been there to advise and reply to our enquiry and we would always go back to them. Thank you Lydia and Cat ♥️

Ema · 13 February 2024

★★★★★ 5/5

Google

It's really a wonderful experience for me with Bairstow Eves sales and letting Agents, they where able to let me a house in due time with my preferences, I will say they are reliable. I really recommend they to a friends and family. If you are looking for a house or flat to rent kindly visit Bairstow Eves at Basildon Town centre

Lydia · 24 September 2025

★★★★★ 5/5

Google

My representative Lucy went above and beyond for my family and I when we moved into our new home. Moving during covid was not easy at all but Lucy was there every step of the way to ensure the steps we needed to take were adapted to be covid safe and ensured we had everything we needed in place to move in all over email and phone. She was there for us every step of the way and answered every question I had even the dumb ones! Wonderful rep and I'm so happy to have gone with Bairstow Eves!PositiveResponsiveness, Quality, Professionalism, Value

Denita · 24 October 2021

★★★★★ 5/5

Google

I had a great experience with Bairstow Eves in finding a lovely property. Amy was incredibly helpful in securing the property at the perfect time when I needed it.

Deepak · 2 March 2025

★★★★★ 5/5

Google

I couldn’t recommend this branch of Bairstow Eves enough! A massive thank you to Emily and Hannah for helping me find the most perfect home for myself and my daughters and for making the move as smooth as possible from the get go. For someone who is a massive stress head like myself Hannah and Emily really helped calm my nerves in their kind manners.. Thank you again! 🙌🏼🙏🏼

K · 24 October 2022

★★★★★ 5/5

Google

We are very happy with the service Bethaney has provided so far. She showed us a truly beautiful house that perfectly fits our needs, and we’re very impressed by how clear, honest, and professional she has been throughout the process. She explained everything in detail, answered all our questions, and made us feel confident and supported. It’s been a pleasure working with her, and we really appreciate her dedication and transparency.

Savio · 8 May 2025

★★★★★ 5/5

Google

The support I got from Bairstowe Eves from making my offer for the property to agreeing on the tenancy date, providing keys and support after the move has been excellent. I highly recommend their services.Special thanks Amy!

Kathy · 12 October 2024

★★★★★ 5/5

Trustpilot

Staff at this branch especially Mia has…

Staff at this branch (Norbury) especially Mia has been very supportive. Thank you guys!

Victoria · 12 May 2026

★★★★★ 1/5

Trustpilot

ABSOLUTE BUNCH OF LIARS AND TEAM OF CROOKS WITH NO HONESTY OR INTEGRITY

To all landlords leave them as soon as you can. These people don't listen to landlords. They done investigate. They only work to pass on cost to landlord. They dont care if the property is damaged or not been looked after. They even done care if tenant is in breach of tenancy agreement.

Ketan · 14 July 2026

★★★★★ 5/5

Google

I am leaving a 5 star review to say that I would most definitely use there services for management of my property Emily, Hannah and team as they are very approachable, accommodating nothing is to much and certainly go above beyond to make sure you are happy with there services and overall would recommend

Katryna · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent Service from Daniel McAlister

Daniel McAlister at Bairstow Eves Estates was fantastic throughout our property search and eventual purchase. From the first viewing to finalising the paperwork, he was professional, responsive, and genuinely helpful. He answered all of our questions promptly and kept us informed at every stage.

Imtiaz · 8 August 2025

★★★★★ 5/5

Trustpilot

Thank you Lisa Brookes

Would just like to say a big thank you to Lisa Brookes.I would recommend anyone looking for good customer care, attention to detail and a professional and personalised experience to Lisa. An amazing listener which was duly noted as Im quite literal and very black and white person. She understood my position thus far and how I was not happy or satisfied. Did not complain or was rude but took me on and made it her mission to get me processed and through the system as quick as possible. Because of this I now have the accommodation I want. Was very close to taking my business elsewhere. Amber brown was very professional in the viewing and answered my queries.At first I wasn’t sure whether to leave a review due to certain difficulties I came up against whilst dealing with Bairstoweves but the way Lisa took on my case and made it her mission to turn my experience around was outstanding and should be an example.

Grant · 1 March 2024

★★★★★ 5/5

Google

I really don't know what I would have done without Emily Bines the Manager for Essex, she is simply amazing and made sure my move to Basildon was as smooth and hassle free as possible in May 2020. Emily has always been in the forefront helping me with anything that needed sorting out in relation to the property I live in. Thank you so much Emily, greatly appreciated! TridiPositiveResponsiveness, Professionalism, Value

Tridi · 24 October 2021

★★★★★ 4/5

Google

The team were very helpful and honest. They were very quick and responded to emails and calls within reasonable amount of time. Azar was amazing and helped throughout the whole way, and always looking to make things easier for the tenant and understand needs. Thank you all, and thank you Azar!

Chloe · 24 October 2023

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?!

Bev · 4 September 2026