Bairstow Eves Basildon Sales reviews

★★★★★ 5/5

Google

Bethaney has been absolutely amazing during our journey to renting our flat. No question was a silly one and she was always on hand to help with any queries we had regarding the property! Bairstow Eves made the process stress free and we can't thank them enough. I highly recommend Bethaney and the team for anyone that's looking to start the process of renting for the first time. We are still getting settled in our flat but we know that Bethaney is only an email away, if we have any questions. This makes us feel at ease, Thankyou again❤️

Chelsea · 24 November 2025

★★★★★ 5/5

Google

Can not be grateful enough for them. My God! Lydia was a gemmm, she has been the most cooperative person throughout my process of buying a home. I finally got the keys and Lydia was literally the best person to coordinate everything! The rest of the team, Niamph, Lilliana and Beth were all super dooper helpful! They make a great team. Always had swift responses! They never failed to get back to me! The only people that actually communicated well through the whole journey. Thank youuuu soo much for all your time and efforts in helping me finally get the keys 🥰💕 Definitely recommend to anyone looking to buy a house to go to them! These ladies need a raiseee asap👏👏👏 Many thanks Aimen xx

Aimmm · 25 October 2025

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

A very smooth, efficient process. I recommend Bairstow Eves to anyone trying to find a home. They catered to our every need and answered every enquiry we had. The lettings negotiator Bethany was extremely nice and made the process a lot easier for us, as it was our first time looking for a flat.

Ibrahim · 24 December 2025

★★★★★ 5/5

Google

I am thoroughly impressed with the service provided by Lucy Tillbrook. She secured a tenant for my property in record time, demonstrating both efficiency and professionalism throughout the process. Communication was consistently prompt and clear. I would not hesitate to recommend Lucy to any landlord seeking a dependable and highly competent letting agent.

Prakash · 3 October 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

I know this is long overdue! I could not be happier when I moved into a new rented apartment 15days ago. Thanks to Lucy and Amy. My husband and I appreciate you for being helpful and going through the whole process with us. Even when it seems it won’t work out, Lucy was my support system through it all! I love the fact that she loves her job and still have the interests of clients at heart. Thanks for weeping my tears when I felt all hopes was lost! Out of five stars, I give them all TEN at Bairstow Eves Basildon. They are highly recommendable .

Olufunmilayo · 13 July 2024

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

it was an amazing experience to go through the renting with Bairstow eves . Bethany was exceptional and helped through every detail of the process. she was available and at call reach at every obstacle along the way . Highly recommend and appreciate their work

Jacinth · 15 June 2025

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 4/5

Google

A very kind, helpful and attentive team. Viewing went great and we were in our place within a week. The team responded to every email and call within a reasonable time and organised all paperwork in a timely manner. Azar was a great person to work with and and took every time to organise what we needed and handled communications exceptionally well. He picked up all calls and was very responsive. Well done Azar! I look forward to working with Bairstow Eves Basildon throughout my rental.

Hakan · 24 October 2023

★★★★★ 5/5

Google

Hannah was ALWAYS available to help. Her responsiveness was incredible and If she didn’t pick up, she always called back as soon as she could . My family and I needed to move houses very quickly from a different part of the country and Hannah made that possible seamlessly. I must also add that Hannah has got the warmest personality! We would like to thank Hannah and the whole team. I highly recommend and will use Bairstow Eves again!

Susan · 24 October 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

We had a great experience with Bairstow Eves - the team was professional, responsive, and made the whole process feel smooth and well-managed. A special thanks to Lydia Ferguson, who was absolutely exceptional. She guided … More

Gyorgy · 28 June 2025

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

We have worked with Bethany and she has been super helpful, always approachable and friendly. She followed up and also emailed us with the latest rentals that suited her. Was wonderful working with her!

Sobia · 10 July 2025

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

Hannah has been an absolute dream helping us find a home. The communication has been outstanding and we haven't had to wait for replies or calls all through our move. We are so pleased with the customer service we have received. Hannah has been pro active and got us in our new home so quickly we are over the moon. She's a credit to the team! Thank you. X

Chloe · 10 November 2023

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024