Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not bother
Do not bother. We used the Rainham branch to sell, they got us a buyer quite quick but then it went rapidly down hill. They were more worried about what the rest of the chain wanted than us. They offer different rates which we were never offered, oh and then they agree to a moving date you cannot do despite you telling them you cannot do it. I did question through the whole process who was paying them such was the service! I did make a complaint but like the rest of the company the complaints process is flawed.
Matt · 10 September 2018
★★★★★ 1/5
TrustpilotLiars.....Complete waiste of time !!
Told them that I am only interested in buying a house. They tried showing me a flat first which I refused to see. Later they booked me for viewing a house and the flat without informing me that I will be viewing the flat...I viewed the house which I was not even booked in for with Tanice. She told me the price and said owner wants to sell the property as soon as possible & they know him personally so he will accept the offer. I made the offer and then the manager Nigel told me the price I have been told for the property is not right and there negotiator Tanice never gave me this price in the first place. They started ignoring my calls, stopped responding to emails.Later I had a meeting with them and they both denied that I was initially give the wrong price for the property.South Harrow branch is the worst to visit if you are looking to buy or sell your property. These people lie to their own customers.Complete waiste of time..
Karan · 2 August 2018
★★★★★ 1/5
TrustpilotWorst service
Most incompetent service received from poor checks of tenants, to forgetting to do regular inspections of our property, to the tenants chamging our locks, late payment of rent, sub letting, misleading on claiming of damages from the deposit to now waiting over 5 months to no resolution. Please do not go in blind and believe what they are saying. They also have refused to meet with us or give us the name of someone more senior to discuss oir reoccuring concerns
Arona · 28 July 2018
★★★★★ 5/5
TrustpilotAn absolutely amazing service.
An absolutely amazing service.All the agents working in the agency has been professional, kind and friendly with us.An huge thank you goes to Izabela. She really cares about us not just in an a professional way but also and especially in an human sense.So kind and really carefull to all the aspects related to renting an house.She is been absolutely essential for us in finding and then moving in our house supporting us in a really stressful situation.I wish to everyone is looking for a new house to find someone like Izabela.
Chiara · 11 July 2018
★★★★★ 1/5
TrustpilotHarrow
Harrow - before going on holiday, met with new branch manager for putting propery on the market....and said as my daughter lived there, I would co-ordinate all through her - I have had a previous bad experience with agency and even worse with online, so went for a name that was well known and part of larger network. I was offered a competative deal I was happy with, but this time I was more abut the professional service to seel the property - not cheap fees. My mistake. Photographer came (our fault a delay of week due to illness). the property wasnt advertised even without the pics, so assumed waiting for pictures. After two weeks - nothing. After three weeks property still not online or advertised. An open day had been planned following the initial meeting and booked with four people already on their books - it never took place. No communications.So four weeks after initial meeting, nothing. No viewings. No advertising. Finally a conversation with the manager - to be told about thier internal staff issues (no interested! and unprofessional), and the reason its not advertised? they forgot to tell me (as the new manager hadnt been aware apparently) that I had to PAY £149 upfront for the pictures. Not even the online agencies do this. Its always incorporated in final fees.I asked if no sale, would I get the money back? No. He then asked if I had signed the contract. I had not even received it. Then offered subsantial reduction in fees. But by now the total lack of professional service lead me to say - no thank you.
J · 14 June 2018
★★★★★ 1/5
TrustpilotZero stars from me!
Zero stars from me! If I could give them no star rating I would. I've been looking for properties and got a call today from Abdul - Plaistow branch saying he had a property he thought I'd be interested in. Instead of sending it through and letting me decide if I was interested he was pushy and wanted a viewing date before he sent it. I called back to say it was not of interest. I said it wasn't what I was looking for at all again he was really pushy and quite rude. On this, and past experiences, I would never use them. I've tried to get through to their complaints department and there's a recorded message saying they're not taking calls. Which says it all in my books...
Ayesha · 1 June 2018
★★★★★ 1/5
TrustpilotIf I could give a 0 star rating I…
If I could give a 0 star rating I would...My partner and I rent a flat from this sham of an agency. They were all about communication up until we handed over our last part of the deposit and agency fees. After this they were gone with the wind. We have been dealing with mould which they said they would fix before we moved in and a broken radiator in the bedroom to compliment the freezing wooden flooring in the mornings. We have spent most weeks trying to follow up with Countrywide regarding these matters and not a word or visit to address the issues. It makes us laugh how we pay so much in agency fees for what...?Sort it out and start addressing your customers respectfully and responsibly.
Vanessa · 22 May 2018
★★★★★ 1/5
TrustpilotUse a map. Keep britain tidy.
I would just like them (Hucknall branch) to stop littering our neighbourhood with their signs. They put them up and when they let the property they just get chucked at the side of the road. They put a sign up outside my neighbours house 2 weeks ago and it wasnt even to let. They got the wrong flipping street. They said they would move it but didnt and now its just laying there.Then they stick a flyer through my letterbox claiming they are successfully letting property in our area. NO. YOU ARE NOT. YOUR ABILITY TO READ STREET NAMES SUCKS AND YOU ARE LITTERING!
Archemeial · 17 March 2018
★★★★★ 1/5
TrustpilotLandlords, be careful
Landlords, beware of the accounts department from Romford branch. They just take the rental payments and never pay the full amount to the landlords.Simply they will make up something in their portal but never explain anything.Never experienced this kind of issues with any other management company.Very unprofessional and below standard service.
Kishore · 21 September 2023
★★★★★ 1/5
TrustpilotLandlords avoid this company at all…
Landlords avoid this company at all costs, 0 Professionalism, 0 accountability, no property inspections over a year, rent arrears despite being told the tenant was in a guaranteed rent scheme, I deeply regret having any involvement with them, I can only equate it to being trapped in a series of the Apprentice.
DT · 24 August 2023
★★★★★ 1/5
TrustpilotAbsolutely disgusted with the pushiness
Absolutely disgusted with the pushy customer service skills at the Sutton Coldfield branch of Bairstow Eves. Rang up several times to view a property, left a message and ended up ringing back again. Finally got to speak to someone and was quickly transferred to a mortgage advisor. I repeated severalctimes that I wanted a viewing yet was told Icould only view if I had a discussion with their mortgage advisor. I told them I already had a mortgage in principle yet was told they were trying to get me the best deal. I repeated I only wanted to view, not make an offer or give my details. I won’t ever yse Bairstow Eves and would rather miss out on a property than be forced to give my details. Much better to use an online estate agent like Purple Bricks and avoid the pushiness.
Down · 10 November 2017
★★★★★ 1/5
TrustpilotHorrible experience
Horrible experience! Several problems since the beginning. They didn't let us into the new property the day agreed knowing perfectly that we were leaving our current flat that day and we had a baby. Then after 5 days we could eventually go in there but the house was disgustingly dirty (we made a phone call the previous day to ensure about the cleanness of it and they confirmed it was when actually in wasn't). All what they were able to say was "the landlord is responsible, nothing we can do". So I don't understand which is the job of an estate agent and how they justify the fee they askThey paid me off £200 out of the £500 fee (what a miserable treatment) Then most of the jobs we agreed weren't been done at our entrance and any time we are reporting an issue to be resolved, it is a nightmare to get that done, months and months of nothing (no radiator in the bedroom for 5 months, of course winter time). No humanity or professionalism at all
S · 26 September 2017
★★★★★ 1/5
TrustpilotGood luck getting deposit back!
I recently ended a 4 year stay in a furnished flat. Upon leaving I requested my £800 security deposit back at which point they managed to come up with a list of repairs etc that totalled 95% of my deposit. This was despite a full clean including carpet and oven etc taking place prior to leaving. I dread to think how much they would have charged if I'd left it in a mess. Would avoid using this company again completely as they obvious always intended to keep full deposit regardless of final condition. Currently seeking legal advice to get my money back.
Kris · 13 July 2017
★★★★★ 2/5
TrustpilotFailed property purchase
I tried to purchase a property through Bairstow and Eves in Grays, was promised a quick 2 months sale after the offer was accepted, after close to 3 months I received a call from my solicitor that the sellers have decided to keep the property. No one from Bairstow Eves thought it would be important to also inform me, and a week later I now see that the same property is back on the market advertised by the same agency.They have failed to inform me while the property was originally advertised that even though it was a freehold house, there was a management company involved with maintaining the square. When asked about it, I was told that they were not aware of it, besides I should not worry about it because it will be a small amount anyways. As expected, the management company slowed down the sale and refused to release any information until the sellers paid all the money they owed to them. I'll give them 2 stars instead of one since this was not entirely the agent' fault as the sellers have been extremely difficult to deal with, however there is no excuse for not keeping me updated about why the sale fell through and why the property is back on the market all of a sudden.
Peter · 15 June 2017
★★★★★ 1/5
TrustpilotRubbish!
Rubbish!Booked a valuation via their online portal and had confirmation back it was in the diary. Shortly after got a phone call asking to reshuffle half an hour later. I agreed I could do it provided they were out within the hour (I had another appointment).I was promised a call back......sure enough no call back, no one turned up at the suggested times, no one rang to confirm, apologise, reorganise. If they can't even do something as simple as book a valuation or turn up for an appointment or bother to pick up the phone or drop an email, what hope is there for them to sell your home.Why are estate agents so appalling at basic communication and treat the people who generate their commision with such contempt.
Lynne · 9 May 2017
★★★★★ 1/5
TrustpilotI’ve only had limited experience with…
I’ve only had limited experience with estate agents but I can’t believe you’ll find many worse than this shower of incompetent lying fraudsters.I’m not going to bore you with the intricacies of my experience with them, just to say - they don’t act as instructed, they lie to cover their tracks and then, after being sacked, they attempt to steal your money.I sincerely hope this company go out of business. Avoid like the plague.
Drew · 25 August 2020
★★★★★ 1/5
TrustpilotTerrible agent bairstow eves ( medway parade , perivale )
About Bairstoweves, Perivale, Medway parade location :I put offer on the house, was accepted. They pressurize me to use their financial service, which I accepted. I met Mr. A Kakkar, their financial advisor, on 2 different occasions. It was useless. I couldn’t any competence in him. I decided to take another mortgage broker. After that Mr. Kasru Ali, agent was dealing with the case, tried continuously to cancel the deal. He was terrible. He was always treating there is higher offer than yours available. He was telling you should be lucky to get the House. Anyway after I paid for my mortgage, solicitor, valuation and survey. Based on survey report I asked for £5k reduction. On this stage they cancelled the deal and find another “offer”. They caused to loose the house, pay around £2000, and affect my credit score and waste of 3 months time. Never deal with them. They are false and dangerous. Before dealing with this estate agent read the independent reviews in various homepages.
Neighbor · 11 February 2017
★★★★★ 1/5
TrustpilotFraud company I will raise my voice at every forum i…
I will raise my voice at every forum i already complain to multiple platform i am giving it to media as well i ll keep chasing them this is a fraud company took my holdi g deposit and not giving me back even not picki g my fone now they are cheaters and bunch of liars
ABBAS · 12 April 2023
★★★★★ 2/5
TrustpilotUnorganised branch in walsall
I used yhem to rent a property and it was a nightmare now I have left the property and trying to get back my deposit for over a month now. I heard nothing from them. I tried to contact them they said they will get back to me nothing!! I contacted them today and asked for the manager I was told the manager is on the phone and if they can help. I explained my situation, he then told me there's nothing the manager can do about it and gave me the number of the deposit team that I should contact and sort it then slammed the phone down. Surely if I went through the estate agent to rent the property paid my deposit shouldn't they sort all that out when you leave the property. They sending me elsewhere to sort it out myself.My contract ended on the 18th of August I then gave my notice to leave ending of June all of a sudden they contacting me a few times on when will I be leaving the property. I then gave back the keys to the property on the 5th of July. Well before the contract ended even though I had to move out the property well before July because of the mould and damp which caused my one year old to have asthma. I am just disappointed with my overall experience and it's only fair I get my deposit back.
Kim · 26 August 2016
★★★★★ 4/5
TrustpilotEilish the property maintenance manager…
Eilish the property maintenance manager respond promptly to the complaints raised about the heating of 219 Sadler Road and solve the issue within 24 hrs
Rufus · 27 December 2024
★★★★★ 1/5
TrustpilotWorst Agency (not even 1 star)
I had rented a property through Bairstow Eves, Leytonstone. They showed us the property with lots of issues, when contacted for repairs after moving in they refused to repair by saying Landlord has no money.At the time of Inventory check nobody showed up. They even gave us the wrong keys. So we had to wait one week to move in without properly checking the things in it. We moved in with our 2 month old baby. Because of broken windows (hall, kitchen, bedroom) baby got fever, cold and cough. Property has broken cupboards, broken windows, broken furniture, broken bathtub, No cold water with extremely hot water for shower. We sent them an email about issues and they took 2-3 weeks to respond and to acknowledge. So we have to vacate the property after 2 months with their response 'Issues too extensive to repair'. When we asked for deposit after vacating the property, initially they said the issues were caused by us by blaming us and not given deposit for 3 months. After sending repetitive mails and raising the dispute with myDeposits.co.uk they agreed to refund. We have lost our deposit with no fault from our side.
Prasanth · 26 February 2016
★★★★★ 3/5
TrustpilotDisingenous - the truth is a stranger to this lot
In 2014 I was looking for a property for a friend who is abroad a lot - saw two flats marketed by Bairstow Eves in B46. Staff were effusive. Turned up on time. Pleasant and charming. But they were unable to be straightforward, assuring me that the (frankly grotty) flats were in great demand and they had received offers near the asking price. It turned out that they did not have formal instructions to market one and the other was a health hazard. And when my neighbour bought his flat through them it turned out that they had got, shall we say, muddled about what he was buying.....for him to tell the story....
Nan · 21 February 2016
★★★★★ 1/5
TrustpilotI sold my house with Bairstoweves ,,it…
I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.
Amber · 29 June 2022
★★★★★ 4/5
TrustpilotSelling our house
Penelope was a great help going above and beyond as we sold our house 🏠 during difficult times during Covid thank you
Alyson · 21 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
