Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTenant beware
These people are just cons. They have no professional ethics at all. I recently took a property with them and they tell you lies left centre and right just to get you into the property. I have been in a property for more than 2 weeks and do not have a washer and the fridge is leaking gas but despite having been promised that the appliances will be replenished it's now 2 weeks and nothing has come. They are extremely rude so beware when you take them on for anything. I am very happy for Trust Pilot should have come here before signing up with them. So tenant be warned.
Angeline · 4 October 2019
★★★★★ 5/5
TrustpilotI have been letting my property through…
I have been letting my property through Bairstows for a number of years now and my recent experience with them has been exceptional. The Letting team of Jamie,Charlie and Jess did an extremely professional job with advertising, viewings with continuous feedback throughout the process. Highly recommended.RegardsKeith N.
Keith · 22 February 2024
★★★★★ 1/5
TrustpilotBeware - Negligent Property Management Company
Awful management service that has resulted in my being thousands of pounds out of pocket and having to seek legal advice. Bairstow Eves badly mishandled the tenant, who ended up leaving the property and refusing to pay rent. Their contract was so poorly put together that despite significant pet damage to the carpet, repainting several rooms in garish colours, breaking internal fittings (cisterns) and wrecking the garage door, I have had to foot the bill because the takeover of the property was so shoddily handled. Their 6-monthly inspections of the property (which they only carried out because I insisted on it) were negligent and they failed to spot water damage from a leaking boiler, which the tenant had failed to report. Utterly disgraceful company. Do not risk your money - go anywhere else but Bairstow Eves.
Paul · 16 September 2019
★★★★★ 1/5
TrustpilotTotally let down by tamworth branch
Totally let down by tamworth branch. They suggested I put my furniture and belongings in the out buildings to let the buyers move in and I would collect when my new house was completed in a few days , after leaving the furniture the buyers complained about the contents been left and we met in the estate agents face to face , Aleisha said that I had told her there were just a few items to store and this is what the buyers were led to believe , this is absolute rubbish she knew I had a houseful of furniture , she just wanted me out the house . I have had to move all the contents again and been given a court order , it is sitting in storage now and costing me a fortune because of this estate agent .
Linda · 14 September 2019
★★★★★ 1/5
TrustpilotWorse letting agency I ever had
We've been renting with them for 3 months.The moving date was known 1 month before we actually arrived and on the actual date the beds were not even there, one of the bathrooms had to be fixed and today is still not ready as is leaking downstairs and had fire brigade to jump in from the windows while not at home 3 times.In the pre-letting agreement, we were supposed to get some furniture, which we still don't have.The personnel of the agency is not helping either. Really disappointing.
Gabriele · 27 August 2019
★★★★★ 1/5
TrustpilotRenters beware!! Ensure you request a clean property!
Viewed a property and despite the mess accepted the property accepting that it would be cleaned when the tenants left. It wasn’t. Move in day was a nightmare, food left in fridge, open tins and all, place filthy, urine around toilet seats, utterly filthy. Bairstow Eves response was it was my fault as I should have requested it to be cleaned as a prerequisite of taking to property. I’ve never heard of anywhere that you have to request it be handed over in a habitable state. Unacceptable!
Frazer · 16 August 2019
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would! They kept holding deposit unlawfully and without respecting the pre agreement signed by both parties, rude behaviours shouting on the phone and claiming to be the best! Avoid if you can rent somewhere else!
Jessica · 24 May 2024
★★★★★ 1/5
TrustpilotA review of the romford branch
A review of the romford branch. We have been with Bairstow eves / county wide for several months. In the period we have had many issues. Of times of four viewings booked and one or none actually turn up, never a follow up call on the Monday after the non show of viewers. Management change in the period didn’t change the situation. We’ve had never had an agent actually attend the property with a potential buyer. We were suspicious that the majority of the viewings are actually fake. As every time we threaten to move away from Bairstow they seem to find more viewings all over the weekend when they’re unavailable to speak to about the no shows. Many many ruined weekends waiting for these potential buyers is tiresome at the very least. Especially if you only get weekends off from your work. Be mindful when opting for selling with this branch. I can’t speak for any other branch. Re - Allison ward
Jon · 28 July 2019
★★★★★ 1/5
TrustpilotAppalling service and bad…
Appalling service and bad communication. Do not use their estate agents Countryside as they are worse and you get charged for extras not even heard of and I worked in conveyance solicitors just thieves and bad service. You can never get hold of them either. Baistow Eves also lied about reasons for delay as covering themselves. Use professional estate agent and local solicitors lesson learned!!
Denise · 12 September 2022
★★★★★ 1/5
TrustpilotPoor Service
Recently I made an appointment to view two property for buying. In order to book the appointment I had to submit mortgage deed and other necessary documents, only after viewing this document they ll allow you to book the property for viewing. I understand its their rules and regulation and I have to obey. All documents had been verified and my appointment booked a week before. On the day of the appointment, the agency people came but they took the wrong key for the first house and I was like that's ok we ll rearrange for viewing and I asked can we move to the next property, they mentioned they hadn't got the keys for the second property as well. I lost my patience here, they check a lot of documents to book an appointment and they forgot the main things that is needed for a house. They needs to work on this in rules and regulation before question buyer a lotPoor customer service, very bad experience right from the start of booking appointments. Never suggest this agency to my friends either for letting or buying a property
Adi · 3 July 2019
★★★★★ 1/5
TrustpilotTerrible company. Fake issues and no deposit returned!? Scammers
Terrible company, absolute set of charlatons. They scam you during tenancy by making up false issues which they cannot backup with proof, and then when I ended my agreement with them it's been 5 weeks of promised deposit return and nothing received. Scammers, avoid!!!I will be contacting Trading standards
Jamesfinglas · 23 December 2023
★★★★★ 1/5
TrustpilotBairstow eves Gidea Park an absolute…
Bairstow eves Gidea Park an absolute joke. Three people handling the case of a 76 year old lady waiting to get into a retirement home having moved up from Devon. Staying with daughter who’s given up her bed. Michael Simpson been contacted and aware of situ. Promised weekly updates as the ‘vendor’ doesn’t want him to pass on details.Approx 6 months later can’t even return phone calls as office has permanent answer phone. Obviously vetting their calls. So frustrating as this elderly lady is a recent widow which in itself is enough. I’m honestly disgusted with Bairstows customer service . I wouldn’t use them if they were the last estate agents on this Earth. NO INTEGRITY!!!!
G · 15 April 2019
★★★★★ 1/5
TrustpilotI have just had the phone put down on…
I have just had the phone put down on me by the manager from Bairstow Eves in Colindale to view a property. I was ringing to view the property with the view of buying without a chain with a mortgage already in place. The manager was extremely rude on the phone and asked very unnecessary intrusive questions then started shouting and put the phone down on me. I am extremely shocked from the persons manner and lack of interpersonal skills. This is unacceptable. Do not waste your time with this company!
Roya · 2 April 2019
★★★★★ 1/5
TrustpilotBeeston Branch
Beeston BranchStaff are stuck up and pretentious. Like they’re royalty. They are the most incompetent and clown like service I’ve ever known. The place is run by a load of clowns. Unprofessional, weak and most of all STUCK UP! I don’t quite know who the staff think they are!
Bee · 18 December 2023
★★★★★ 1/5
TrustpilotWorst estate agents ever
This has to be the worst estate agents on the planet. With the manager being one of the worst things, he doesn't know basic things his own staff have to correct him and the communication between them is horrendous. These people handled our property situation very badly which later led us to withdraw from the whole thing. Don't let them trick you into going with their solicitors countrywide. They are absolutely useless and the estate agents will state that the solicitors are quick but they charge close to 2k and cant even reply to an email quick enough because apparently "they don't have enough staff". Their knowledge of a property is so bad that you can't really ask questions because they really don't know no basic knowledge of it. In this particular branch they have a lady working who's name I do not know. Its not Jade she's great but another lady who is really rude, she's reluctant to give updates on property situations and will talk to you like she's better than you. Please avoid them but if you have to then be cautious and don't take their word for anything expect the worse because they have the worst working there.
Foisal · 16 March 2019
★★★★★ 1/5
TrustpilotI will never use Bairstoweves
I will never use Bairstoweves! Me and my partner have put offers on 2 different properties and both times Bairstoweves ruined it for us! First time we had an offer accepted, we were about to start paying for checks but they then got a higher offer and pushed the venders to accept. Second time we offered £2,000 over asking price, their offer was under asking price and they again pushed the vender to go with them!! They are forceful, rude and just an awful company! Do not recommend at all! They have knocked our confidence right down AGAIN and now worried they are going to wreck it for us AGAIN. Stay clear of them! Thanks a lot.
Danielle · 6 March 2019
★★★★★ 1/5
TrustpilotSimply awful.
I’m Been with bairstow eves for two years and I and my husband are not happy and nor was the landlord. 1. Fees are an absolute rip-off. Nearly £2000 up front for... I'm not sure what... £700 deposit fair enough... one month's rent fair enough... but nearly £600 in fees you are joking? Other letting agents in the area it's around £250! 2. They lied to us. When we first signed up we asked if there would be a tenancy renewal fee. They said no. Lo and behold 11 months later they ask for £120! And then phoned us several times over the month asking us to pay it even though we said we would pay it on a specific date. 3. They don't fix things. When looking at the property we were promised they would fix a fence panel. We contacted them once a month for three months and no response. We fixed it ourselves. 4. Our cooker broke and they took days to contact the landlord. 5. They phoned us the day before to schedule something, hubby took the day off and they didn't show! 6. Contacted them many times and they just don't fix things! That's IF they answer. 7. The office is seemingly run by kids who really know very little. They didn't even understand how a marriage certificate proved change of name or even spell the name correctly.
JCD · 27 January 2019
★★★★★ 5/5
GoogleExcellent service from start to finish very competitive rates and staff are knowledgeable and polite
Ry · 3 June 2025
★★★★★ 1/5
TrustpilotBad Customer Service: Bairstow Eves Romford
I purchased property through Bairstow Eves Romford. The sale went through pretty quick thanks to having good solicitors.However, I found the agent and her manager at the Romford branch extremely arrogant, bossy and inconsiderate as they were pushing to bring forward the completion date by 4-6 weeks when I found out later that the owners were pretty flexible and relaxed about a completion date.It was later realised by myself and the owners that it had something to do with the branch getting their commission in time for their accounts by the end of their financial year.The branch held a copy of my house keys which they said they would handover once I go into their office to sign a form. This was unknown to me until I chased this up on completion. Prior to completion I was not told of any T&Cs. At the time it was an extremely stressful experience as my mum was admitted into hospital. In the end, the agent had to run everything by her manager which was time consuming and inconvenient. What happened to agents being proactive and making effective decisions for themselves?A week later after completion, they finally posted the key through after I informed the branch that I cant come to their office to pick up the key and sign their form as I was at the hospital.Finally, I have asked Bairstow Eves Romford to remove their SOLD board from my property on at least 4 occasions - twice via email, once over the phone and I went into the office and specifically asked their colleague I want it removed before Christmas. It is now the 19th December 2018 and it still has not been removed. I am extremely unhappy with the staff at this branch as now that they have their money, they dont seem to care what service they provide. I used an online agent to sell my property and their customer service was brilliant. I now know why high street estate agents are slowly 'dying' as they cant compete with online agents.
Ms · 19 December 2018
★★★★★ 5/5
TrustpilotThere absolutely amazing in the…
There absolutely amazing in the Woodford green branch Georgia and Carl from the lettings team are wonderful they went above and beyond to help me through one of the most stressful situations of my life i actually couldn’t thank them enough for all the work they put in to get me a new home. I feel so valued as a customer I would most definitely recommend them there customer service skills are excellent there communication is excellent never had to wait too long for a call back they made this whole thing so much easier for me I absolutely love them there.
Sel · 4 December 2018
★★★★★ 1/5
TrustpilotTOO BUSY TO ANSWER OR REPLY
Romford branch - polite on the phone, but useless, although considering they rarely answer the phone and don't return messages, they could be deemed rude. I wanted to change a property viewing appointment time, but was told the sales team were in a meeting, and that it would be finished in 10 minutes (when they answered the phone that is). Phoned half hour later, they were still in a meeting. Phoned every ten minutes for an hour from therein, left two messages and got no answer or reply. They finally answered when I got to the property, but by then the viewings had finished. Just phoned them twice today (two days later) over the course of an hour, but still no answer. Hopeless.
Ricky · 3 December 2018
★★★★★ 1/5
TrustpilotAfter being passed through four people…dodgy AND illegal
After being passed through four people the manager refused to arrange a viewing without all my registration. I went to the property under my own steam to find it had been sold - by Barstow - dodgy and I believe illegal. Through friends I managed to contact the sellers a week later. The property had been sold months before! - they are working down their reputation as the worst agencies in the UK, they must have to do special training to be this bad
SabG · 24 October 2018
★★★★★ 1/5
Trustpiloteven though my experience with them was…
even though my experience with them was several years ago, it is so refreshing to see that they have improved NOT. This companmy lied, decieved me and left me in a very vunerable position with no way to even try to get a complaint in allowing them to get away with everything. It is an absolute miracle that they are still trading. I owned a large rabling victorian townhouse worth back then 280,000 (in the recession) BE wanted to revalue the property and told me that it was only worth 105,000 and no one would buy it. turns out that they were trying to sell to a property developer at a low price to make themlselves a profit. I told them I would be terminating our allience and go elsewhere and very quickly got another buyer who oiffered 250,000 and we accepted. contracts signed and prepared to move on the date stipulated. When we went to sign for our new house it transpired that they literally never told us that the people at our "sold property" never signed their side and had pulled out. so we lost new house. When trying to complain we were told literally "we will bung you a 100 quid and call it quits" . then tried to collect fees when we went elsewhere (who sold our house at 250,000) with no trouble. . These con artists should be stopped and quickly.
Akasha · 17 October 2018
★★★★★ 1/5
TrustpilotDECEITFUL LIARS
Our buyers sold their house through B/E and we’re told their buyers had mortgage in place , after 8 weeks of our agents and solicitors trying to substantiate this couples mortgage leaving messages and getting no reply, our purchase has lost their house and we are all left in limbo , they are the most deceitful agency who lie , they do nothing for their money .How can they get away with playing with peoples lives and emotions , our buyers are now on medication for stress .NEVER EVER DEAL WITH THEM UNLESS YOU WANT A NERVOUS BREAKDOWN
Pam · 8 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
