Hilton & Horsfall Estate Agents Barrowford reviews

★★★★★ 5/5

Google

Me and my girlfriend bought our first house this week and they were really helpful with everything towards the house and us ( Tony) who looked after us was really respectful and kinda and always answered the phone and answered everything for us, too man and a great company to appreciate everything you done for us

Kai · 4 October 2026

★★★★★ 1/5

Google

Communication is woeful. As soon as the contract was signed we heard nothing more other than a few viewings. We were expecting some information as the weeks went on like RightMove metrics, enquiry numbers - nothing. We emailed asking - nothing. We emailed and complained (following their out of date complaints procedure) - nothing. We have resorted to contacting the ombudsman now. Steer clear.

Richard · 11 August 2026

★★★★★ 5/5

Trustpilot

Outstanding service

The service from Tony was outstanding. Nothing was too much trouble and everything ran without a hitch. I can thoroughly recommend Hilton & Horsfall.

Philippa · 26 May 2026

★★★★★ 5/5

Google

Managed to fit us in last minute for a viewing and was at the property with in an hour of asking for a viewing. They been consistent through out the process of buying our first home. Gavin and Kendra have been amazing at sorting anything we have emailed or phoned over. Would highly recommend them for buying a home!

Aimee · 11 August 2026

★★★★★ 5/5

Trustpilot

Fantastic service Isabella was friendly…

Fantastic service Isabella was friendly and helpful made the whole house buying process simple highly recommended

Shazaib · 26 June 2026

★★★★★ 5/5

Google

Our experience with Hilton & Horsfall Estate Agents has been fantastic from start to finish. After previously being with another estate agent and feeling disappointed with the service, the difference when we moved to Hilton & Horsfall was clear straight away. Their communication has been excellent throughout, always keeping us informed and happy to answer any questions. Their marketing is truly above and beyond, showcasing our property in a way that really stood out. Once we secured a buyer, their persistence and speed in responding made a huge difference. They communicated quickly and efficiently with both our solicitors and the buyer’s solicitors, which really helped to keep everything moving and sped up the whole process. Throughout it all, they were friendly, professional, and polite. We wouldn’t hesitate to highly recommend Hilton & Horsfall and would absolutely use them again in the future.

Eve · 22 February 2026

★★★★★ 5/5

Google

Highly recommend Hilton and Horsefall. Selling a house is stressful,but everyone made the experience easier. Emails and phone calls always answered promptly, can't fault their dedication. I must mention Isabella, she went over and above every single day, felt like she was more like a friend at the end. Nothing was too much trouble and often things were dealt with, out of office hours. She deserves a promotion. Lovely manner, very professional and down to earth. Must mention Teal and Olivia too, you were great. Would use H@H again. 5⭐

Lisa · 22 February 2026

★★★★★ 3/5

Google

My house went on for too little, so had to back out. The girls who's dad was buying her it as a buy to let for her (this is what she has done with another similar house sold for £15k more) would not pay the proper price so they sale fell through. To say Hilton and horsfall were cold, disrespectful and bullying is an understatement. As the many reviews on here atest, when things don't go their way, as is the way with people who are used to getting their own way in life like the spoilt buyer, they kicked off and took me to the small claims court. In total, I handes over £2,100 for absolutely nothing. But in fairness, they completely sabotaged their own chances of success in Clitheroe. I'm not going anywhere xx

Emma · 20 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend Hilton and Horsefall

Highly recommend Hilton and Horsefall. Selling a house is stressful,but everyone made the experience easier. Emails and phone calls always answered promptly, can't fault their dedication. I must mention Isabella, she went over and above every single day, felt like she was more like a friend at the end. Nothing was too much trouble and often things were dealt with, out of office hours. She deserves a promotion. Lovely manner, very professional and down to earth. Must mention Teal and Olivia too, you were great. Would use H@H again. 5⭐

Lisa · 26 January 2026

★★★★★ 5/5

Trustpilot

I can not recommend the whole team at…

I can not recommend the whole team at Hilton and Horsfall, high enough! Their customer service has been outstanding from start to finish. They kept me informed each step of the way, making the whole process seamless . They are all such lovely people, honest and transparent too, which I really appreciate. Thank you so much , Kendra, Teal and the whole Hilton and Horsfall team.

Shirley · 28 April 2026

★★★★★ 1/5

Google

Terrible experience with Hilton and Horsfall. My mum recently passed away and we have been helping my step dad find a new home. Application has been in over a month for a home and still to this day no feedback and realised the house is now let out. I appreciate that it isn’t always a given to agree the let but given the personal circumstances behind it, no response good or bad is shameful for any business. At a time of worry and grief a simple call to note the outcome would have sufficed.

Kayleigh · 22 July 2025

★★★★★ 5/5

Google

I've recently sold my house through and as stressful as it has been, Hilton and Horsfall have been great throughout. Teal has been relentless when chasing other parties to keep things moving and has kept me informed at all times. We originally put the house up in October 2022 and had a buyer within 4 weeks. Unfortunately this fell through due to a change of my buyers circumstances but Kendra and Olivia helped to put this straight back up on the same day and we had a buyer within a week which saved me losing out on the purchase of my new house and I couldn't be more grateful.

James · 25 March 2024

★★★★★ 5/5

Trustpilot

Outstanding company.

We put our house on the market late January 2026 & our completion was July 2026. The team at Hilton and Horsfall have simply been exception throughout. From help and advice, keeping us informed and assisting us in buying a new home I really find it difficult to think they could have done anything more to make the process easier and less stressful. Attention to detail and 24/7 (yes 24/7- really) support was exceptional. I would absolutely not hesitate to wholeheartedly recommend to anyone. Special mention goes to Kendra for making the whole process as smooth as possible. Look beyond the marketing and the transaction itself. These people genuinely care and go above and beyond to show it.

IAN · 4 August 2026

★★★★★ 5/5

Trustpilot

Excellent team

The team at Hilton and horsfall were brilliant with my partner and I whilst buying our first home. All staff were lovely and helpful with any questions we had. Nothing was ever too much of an ask. Would recommend to anyone. Thank you so much to the team :)

Hollie · 20 July 2026

★★★★★ 5/5

Google

We cannot thank Hilton & Horsfall enough. They have been so professional and have kept us informed every step of the way. Their pictures, floorplan and attention to detail are unmatched. We would 100% recommend Hilton & Horsfall to anyone looking to sell their house. There is absolutely no one better.

Kayleigh · 25 March 2025

★★★★★ 1/5

Google

Absolutely appalling experience, avoid at all costs. I had the pleasure of dealing with both directors Mark and Gavin as well as Teal (Negotiator) in relation to a rental property, and while things started off smoothly, the moment payment was received, all communication came to a grinding halt. Emails went unanswered, phone calls ignored, and I was left constantly chasing for even the most basic updates. I requested a draft tenancy agreement and was sent a completely blank one; utterly useless. I asked for confirmation that my deposit had been placed into a holding scheme and never received any form of acknowledgement. Instead of keeping me informed, I was left in the dark for weeks. Then, out of nowhere, a full month later, I received an impersonal email saying the landlord had a “change of circumstances” and would be letting the property to someone else. No apology, no explanation, and certainly no accountability from the agency. This was despite my full deposit being paid and me actively waiting for confirmation of a move-in date. What makes matters worse is that there were a few other identical properties available, and yet none were offered as an alternative and all are still available. It’s beyond unprofessional to simply brush things off and shift blame to the landlord, when the reality is that their whole team repeatedly ignored correspondence and mishandled the process. This agency’s behaviour was negligent, unprofessional, and frankly disrespectful. I wouldn’t recommend them to anyone, they clearly don’t value their clients once they have your money. Save yourself the stress and go elsewhere. Lord knows how they managed to win awards.

Ali · 5 April 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling experience, avoid at all costs.

I had the pleasure of dealing with both directors Mark and Gavin as well as Teal (Negotiator) in relation to a rental property, and while things started off smoothly, the moment payment was received, all communication came to a grinding halt. Emails went unanswered, phone calls ignored, and I was left constantly chasing for even the most basic updates. I requested a draft tenancy agreement and was sent a completely blank one; utterly useless. I asked for confirmation that my deposit had been placed into a holding scheme and never received any form of acknowledgement. Instead of keeping me informed, I was left in the dark for weeks. Then, out of nowhere, a full month later, I received an impersonal email saying the landlord had a “change of circumstances” and would be letting the property to someone else. No apology, no explanation, and certainly no accountability from the agency. This was despite my full deposit being paid and me actively waiting for confirmation of a move-in date. What makes matters worse is that there were a few other identical properties available, and yet none were offered as an alternative and all are still available. It’s beyond unprofessional to simply brush things off and shift blame to the landlord, when the reality is that their whole team repeatedly ignored correspondence and mishandled the process. This agency’s behaviour was negligent, unprofessional, and frankly disrespectful. I wouldn’t recommend them to anyone, they clearly don’t value their clients once they have your money. Save yourself the stress and go elsewhere. Lord knows how they managed to win awards.

Ali · 5 April 2025

★★★★★ 5/5

Trustpilot

Found a buyer quickly

I've recently sold my house through and as stressful as it has been, Hilton and Horsfall have been great throughout. Teal has been relentless when chasing other parties to keep things moving and has kept me informed at all times. We originally put the house up in October 2022 and had a buyer within 4 weeks. Unfortunately this fell through due to a change of my buyers circumstances but Kendra and Olivia helped to put this straight back up on the same day and we had a buyer within a week which saved me losing out on the purchase of my new house and I couldn't be more grateful.

James · 13 September 2023

★★★★★ 5/5

Trustpilot

Review For Teal *****

I had a great experience working with Teal throughout my letting process. He was incredibly responsive, detailed, and made everything feel smooth and stress-free. Teal always took the time to explain things clearly and kept me updated at every step. His professionalism and attentiveness really stood out. I’d highly recommend Teal to anyone looking for a reliable and supportive letting agent!

Sophie · 23 October 2025

★★★★★ 5/5

Google

I recently instructed Hilton & Horsfall for the sale of my property and found them nothing short of amazing. I spoke to Mark and found him to be very professional at all times, kept me up to date and most importantly was transparent in …

Ishtiaq · 22 April 2025

★★★★★ 5/5

Google

Our house sale went on longer than anticipated and we had more added pressure as we moved to Australia during the sale. Hilton and Horsfall did all they could for us, in particular Teal and Olivia. I was highly stressed with the sale and the move and was constantly on the phone to them (they say I wasn’t a pain but I definitely know I was). Teal and Olivia always managed to make me feel more at ease and also reassure me they were doing everything they could to move the sale along. I could always get in touch, the communication has been fantastic with them. The solicitor was also included with Hilton and Horsfall and I really can’t fault her. So happy with the service we received from the estate agents and solicitor and again, although the delays were out of their hands they both did all they could continuously to complete our sale. Thank you so much to the team, I highly recommend. Hayley and Stephen Shaw

Hayley · 27 February 2025

★★★★★ 5/5

Trustpilot

Faultless experience!

I’ve recently gone through the process of buying a house through Hilton and Horsfall and the service has been faultless. The company has been great to deal with and in particular I can’t thank Kendra enough. She was always keeping me in the loop with solicitor progress and emailing them - giving me regular weekly updates (sometimes a couple times a week too).She arranged viewing after viewing for me and was always so pleasant to deal with - she even arranged an out of hours viewing in her own time to ensure the workman could come to the viewing too!Right from start to finish nothing was ever too much trouble for her and she was always so accommodating with my requests. All in all everything ran very smoothly and I’m so happy with my experience with them and I will always be grateful for them helping me get my first home!

Emma · 29 June 2023

★★★★★ 5/5

Trustpilot

Super all round

Super all round, Teal was really brilliant at making things move

Consumer · 29 January 2026

★★★★★ 5/5

Google

Hilton & Horsfall are the best estate agents locally. Their approach is professional and modern, and their property photography is a clear step above the rest, it really sets them apart. A team that genuinely cares about quality, presentation and making the selling process easy from start to finish.

Melissa · 25 February 2026