Hilton & Horsfall Estate Agents Barrowford reviews

★★★★★ 5/5

Google

We can’t thank Bella enough for all her help and support throughout our house purchase. She went absolutely above and beyond what we could have expected and made such a positive difference to the whole experience. Bella was incredibly helpful, professional and approachable throughout, always keeping us informed and doing everything she could to help move things along. Nothing ever seemed too much trouble, and she was always willing to go the extra mile to answer our questions and make sure everything was progressing as it should. Thank you so much, Bella, for going above and beyond and helping make our house purchase such a positive experience. We would have absolutely no hesitation in recommending her to anyone looking to buy a home!

Rochelle · 4 October 2026

★★★★★ 5/5

Google

Don’t go anywhere else! Excellent estate agent, great communication and exceptional local knowledge. The photos they took were brilliant and captured our home perfectly; I genuinely think they made a huge difference, easily some of the best in the area. Tony was especially helpful throughout, always quick to respond and kept us fully updated during some tricky final stages. The marketing looked professional and attracted strong interest straight away. We’d definitely recommend them, we’ve sold with them four times now.

Carole · 4 October 2026

★★★★★ 5/5

Trustpilot

Don’t go anywhere else!

Don’t go anywhere else! Excellent estate agent, great communication and exceptional local knowledge. The photos they took were brilliant and captured our home perfectly; I genuinely think they made a huge difference, easily some of the best in the area. Tony was especially helpful throughout, always quick to respond and kept us fully updated during some tricky final stages. The marketing looked professional and attracted strong interest straight away. We’d definitely recommend them, we’ve sold with them four times now.

Carole · 4 October 2026

★★★★★ 5/5

Trustpilot

House sale in Briercliffe

House sale in Briercliffe We instructed Hilton and Horsfall to sell our property, in January and sold within 10 days. Gavin is a professional, very experienced and knowledgeable and we have nothing but praise for him and his team. From the initial visit, sales brochure, ongoing communication, all were excellent. We accepted an offer and they kept us in the loop until completion even with a difficult buyer. Any queries were dealt with promptly and efficiently by Isabella, Teal and Kendra. Nothing was too much trouble and they were all a considerable help and fantastic dealing with what was a tough situation. If you are looking to sell your property, I would thoroughly recommend you give them a call.

Ellenor · 1 July 2026

★★★★★ 5/5

Trustpilot

House sale in Worsthorne

We instructed Hilton and Horsfall to sell our property, just prior to the Christmas period last year. Gavin is a professional, very experienced and knowledgeable and we have nothing but praise for him and his team. From the initial visit, sales brochure, ongoing communication, all were excellent. We accepted an offer at our desired figure in the New Year and things proceeded smoothly through to completion. Any queries were dealt with promptly and efficiently by Isabella, Teal and Kendra. Nothing was too much trouble and they were all a considerable help in assisting us through what could have been a very stressful period. If you are looking to sell your property, I would thoroughly recommend you give them a call.

Steve · 29 June 2026

★★★★★ 5/5

Trustpilot

Selling a House made easier by Hilton & Horsfall

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos and marketing of the house showed it off at its best and the turn around time to get photos and the virtual tours done and onto the market was quick and smooth. Hilton & Horsfall took care of everything and once an offer was made, Teal was on hand to guide us through and answer any questions that came up. Overall I would recommend Teal and the Team at Hilton &Horsfall if you are looking to sell your house.

Edward · 28 April 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Hilton & Horsfall

This is the second time I’ve used Hilton & Horsfall and I’d highly recommend. Moving Homes can be really stressful however Gavin and the team were great at communicating with me via regular phone calls & emails throughout so I was kept up to date reducing unnecessary stress. The photos and the promotional materials were fantastic and both house sales were quick & seamless. A big thank you to a brilliant team of professionals!

Jo · 27 May 2026

★★★★★ 5/5

Trustpilot

A great experience with H&H

A great experience with H&H. This is the second time we have used their services and would do so again if we ever needed! The house sold very quickly and we found communication to be quick and efficient. We hope the new owner loves their new property as much as we did!. Thank you Gavin and team!

Anne · 2 July 2026

★★★★★ 5/5

Google

We've recently purchased a house that was for sale with Hilton & Horsfall. Kendra has been incredibly friendly, helpful, informative and proactive during the past few months, keeping us updated at all stages, easing a lot of the inevitable stress that comes from moving house. Really recommend, great customer service!

Jessica · 11 August 2026

★★★★★ 5/5

Trustpilot

Just the kind of estate agent you want in your corner.

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the sale of my house. I will definitely use them for any further house moves within our family.

Sean · 24 July 2026

★★★★★ 1/5

Google

We recently purchased our first home through Hilton & Horsfall. Throughout the transaction, we remained patient because we genuinely loved the property; however, below is an honest summary of our experience. Whilst I could write considerably more, I have limited this review to the main points. Bella dealt with the majority of the transaction and was our main point of contact throughout. During the earlier stages of the purchase, she was helpful, responsive and professional, and we appreciated her assistance during what became a long and sometimes stressful process. Unfortunately, our experience was not consistent across all members of staff. I have noticed that several other reviews mention Teal, and sadly our experience with him seems to align with other comments on Google reviews. One recurring frustration was repeatedly being told, word for word, “I know you’re only first-time buyers, so you don’t know how this works.” Whilst we appreciate that first-time buyers may need additional guidance, comments like this came across as dismissive and condescending rather than helpful. This happened on numerous occasions, including when arranging surveys, requesting a second viewing and discussing the progress of the transaction. Communication was also a source of frustration. From offer acceptance to around the 15-week mark, the only update we received was that matters were “with the seller’s onward purchase”. It was only after asking our solicitor to aid us in following up on the Estate Agent that we discovered there were Land Registry issues affecting the seller’s onward purchase. Earlier and more transparent communication would have made the process far less stressful. Another concern was that on several occasions I called the main office number and was directed to voicemail. When I called straight back from with my Caller ID turned off, the call was answered immediately. The first time I assumed it was a coincidence, but after it happened repeatedly it was clear that the team at Hilton & Horsfall ignore calls that they do not want to deal with. Completion day was particularly disappointing. Our purchase completed at around 12pm and we received a call confirming this, but were then told not to collect the keys until the seller’s onward purchase had completed because “that’s simply how it works”. I immediately contacted our solicitor, who confirmed this was simply not the case. Once completion had taken place, the property legally belonged to us. The sellers were sat in the front garden waiting for their own purchase to complete while our removal company had to be delayed until they eventually left the property at around 3pm. Ultimately, we proceeded because we genuinely loved the property and wanted to complete the purchase. Had we not felt so strongly about the house itself, our experience would have led us to withdraw much earlier. Whilst we understand that the seller is the estate agent’s client, the buying experience still matters. Bella was helpful during the earlier stages of the transaction. Unfortunately, our overall experience was let down by our interactions with Teal and the way the latter stages of the purchase were handled. As a result, we would not choose to market a property through Hilton & Horsfall in the future and would be reluctant to view another property listed by them.

Harvey · 11 July 2026

★★★★★ 1/5

Trustpilot

We recently purchased our first home…

We recently purchased our first home through Hilton & Horsfall. Throughout the transaction, we remained patient because we genuinely loved the property; however, below is an honest summary of our experience. Whilst I could write considerably more, I have limited this review to the main points. Bella dealt with the majority of the transaction and was our main point of contact throughout. During the earlier stages of the purchase, she was helpful, responsive and professional, and we appreciated her assistance during what became a long and sometimes stressful process. Unfortunately, our experience was not consistent across all members of staff. I have noticed that several other reviews mention Teal, and sadly our experience with him seems to align with other comments on Google reviews. One recurring frustration was repeatedly being told, word for word, “I know you’re only first-time buyers, so you don’t know how this works.” Whilst we appreciate that first-time buyers may need additional guidance, comments like this came across as dismissive and condescending rather than helpful. This happened on numerous occasions, including when arranging surveys, requesting a second viewing and discussing the progress of the transaction. Communication was also a source of frustration. From offer acceptance to around the 15-week mark, the only update we received was that matters were “with the seller’s onward purchase”. It was only after asking our solicitor to aid us in following up on the Estate Agent that we discovered there were Land Registry issues affecting the seller’s onward purchase. Earlier and more transparent communication would have made the process far less stressful. Another concern was that on several occasions I called the main office number and was directed to voicemail. When I called straight back from with my Caller ID turned off, the call was answered immediately. The first time I assumed it was a coincidence, but after it happened repeatedly it was clear that the team at Hilton & Horsfall ignore calls that they do not want to deal with. Completion day was particularly disappointing. Our purchase completed at around 12pm and we received a call confirming this, but were then told not to collect the keys until the seller’s onward purchase had completed because “that’s simply how it works”. I immediately contacted our solicitor, who confirmed this was simply not the case. Once completion had taken place, the property legally belonged to us. The sellers were sat in the front garden waiting for their own purchase to complete while our removal company had to be delayed until they eventually left the property at around 3pm. Ultimately, we proceeded because we genuinely loved the property and wanted to complete the purchase. Had we not felt so strongly about the house itself, our experience would have led us to withdraw much earlier. Whilst we understand that the seller is the estate agent’s client, the buying experience still matters. Bella was helpful during the earlier stages of the transaction. Unfortunately, our overall experience was let down by our interactions with Teal and the way the latter stages of the purchase were handled. As a result, we would not choose to market a property through Hilton & Horsfall in the future and would be reluctant to view another property listed by them.

Harvey · 6 July 2026

★★★★★ 5/5

Trustpilot

I had a fantastic experience buying our…

I had a fantastic experience buying our house from them. They were incredibly helpful, friendly and supportive throughout the whole process. They always kept me informed, answered any questions I had and made what could have been a stressful experience feel so much easier. I’m really grateful for all their help and would happily recommend them to anyone looking to buy a house. Thank you again for making the whole process such a positive experience!

Rebecca · 24 September 2026

★★★★★ 5/5

Trustpilot

Bella was nothing short of exceptional

Bella was nothing short of exceptional. Always in contact, relentless in pursuing the sale of the house and ensuring things ran as smoothly as possible. Highly recommended. Would use again without a shadow of a doubt.

David · 21 July 2026

★★★★★ 5/5

Google

We’ve had such a brilliant experience with the team throughout the whole process of buying our first home. They have been so helpful, friendly and supportive from start to finish, always keeping us updated and answering any questions we’ve had. A huge thank you to the whole team for all your help, we really appreciate everything you’ve done for us and would 100% recommend them to anyone looking to buy or sell a home! 🏡❤️

Amy · 11 September 2026

★★★★★ 5/5

Google

We put our house on the market late January 2026 & our completion was July 2026. The team at Hilton and Horsfall have simply been exception throughout. From help and advice, keeping us informed and assisting us in buying a new home I really find it difficult to think they could have done anything more to make the process easier and less stressful. Attention to detail and 24/7 (yes 24/7- really) support was exceptional. I would absolutely not hesitate to wholeheartedly recommend to anyone. Special mention goes to Kendra for making the whole process as smooth as possible. Look beyond the marketing and the transaction itself. These people genuinely care and go above and beyond to show it.

Ian · 11 August 2026

★★★★★ 5/5

Google

I cannot speak highly enough for the service I received from this estate agents. From the moment I contacted them and given my situation, they were kind, courteous, compassionate and incredibly helpful. They guided me through the steps of the house sale process, with a smile and so incredibly warm and friendly. Selling a house isn’t something I’ve done before and that comes with its own complications. They were so patient, it’s been a pleasure to deal with their team through this process. Thank you all so much for everything.

Kaye · 11 August 2026

★★★★★ 5/5

Google

Brilliant experience from start to finish, great communication and got into our new home quickly. A flawless service from Tony and his team!

K · 5 October 2026

★★★★★ 5/5

Trustpilot

Highly recommend Hilton and Horsfall

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibly could and went above and beyond! Thanks again for a great service

Poppy · 27 April 2026

★★★★★ 5/5

Trustpilot

Great communication on a tricky chain

Gavin was the agent for my purchase and he went above and beyond when the chain below was tricky and no one else below was sorting it out. Thanks Gavin, you were the voice of sanity in amongst that chain!

Vikki · 19 May 2026

★★★★★ 5/5

Google

I had a great experience working with Teal throughout my letting process. He was incredibly responsive, detailed, and made everything feel smooth and stress-free. Teal always took the time to explain things clearly and kept me updated at every step. His professionalism and attentiveness really stood out. I’d highly recommend Teal to anyone looking for a reliable and supportive letting agent!

Sophie · 22 November 2025

★★★★★ 5/5

Google

Hilton & Horsfall have always provided me with an excellent service from start to finish. Mark, Gavin and the team are always extremely professional, informative & helpful throughout the process of a sale with nothing ever being too much trouble. Great valuation advice, well produced and distributed sales information, great viewing feedback and excellent liaison to get the sales completed. I would have no doubt in recommending Hilton & Horsfall to Friends & Family.

Ryan · 25 March 2025

★★★★★ 5/5

Trustpilot

Wonderful service from start to finish.

After a poor experience with another estate agent, we decided to go with Hilton & Horsfall to sell our house. Gavin attended the valuation and was very knowledgable and came with an organised and detailed information booklet. The turnaround from agreeing to sell with H&H to the house having photos taken and being live on the market was within 48 hours. From start to finish, the communication has been outstanding, particularly with Kendra, who was overseeing the sale of our property. We were always kept up to date regarding the viewings and she made sure to work around our schedule. We were lucky to have both Kendra and Bella deal with the negotiations and we received a price for our house that we were happy for. Kendra really went above and beyond, working extra days or replying to emails to ensure the chain completed smoothly and for that reason, I would definitely recommend Hilton and Horsfall to sell your house. Thank you all!

Olivia · 27 April 2026

★★★★★ 5/5

Trustpilot

Renting a house in Barrowford was made…

Renting a house in Barrowford was made so much easier with Hilton & Horsfall. Tony explained all the new clauses from legislation and guided me through the process. The house is great and I’m gradually settling in and finding new walks every day.

Rachel · 17 September 2026