Every review we hold for the Barrow in Furness office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have found Alison very helpful with the whole process and reassured me when things got difficult and given me advice when ever needed would 100 percent use again.
Kieran · 20 March 2025
Agent replied · 20 March 2026
Thank you so much for your kind review! We’re delighted to hear that Alison was able to support and reassure you throughout the process. It’s wonderful to know that her advice and assistance made a positive impact. Should you need any further help in the future, we would be more than happy to assist again.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI have recently decided to buy a few rental properties, after speaking with Lois from the branch, she put me in touch with a Buy to let specialists sue who helped me get my mortgages set up, she was extremely knowledgeable in her field and got me the best deal she could. Lois then tried her up most to find me the perfect property’s and was always open and honest with me, going above and beyond to help.... all the staff in the branch have been extremely polite every time I have called speaking with Georgia and Alicia the branch is full of extremely helpful and polite staff and are a credit to the estate agency industry would highly recommendPositiveResponsiveness, Professionalism
Peter · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased our Barrow team were able to provide you with a great service when investing in property. We know how important communication is to landlords and our branch teams make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleI had initial contact with Lois Edwards. I found her to be both knowledgeable and professional. Her experience clearly shown when guiding me through the process of putting my property on the market and selling it through Farrell Heyworth. Lois has constantly utilised her encyclopedic knowledge of the local property market to both keep me informed of how my property is best advertised and giving me options of property I could potentially buy. Throughout the process of selling my house I have found Lois to be very open and honest giving me the confidence to recommend Farrell Heyworth to my friends and family.PositiveProfessionalism
Kevin · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased our Lois and our Barrow team were able to provide you with a friendly and professional and service during the sale of your property and the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI dealt with Georgia and she was fantastic. Helpful, friendly and went over and above to assist us. I would not hesitate to recommedPositiveResponsiveness, Professionalism
Amanda · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Georgia and the Barrow team.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGreat agency, Nicole was very helpful and always kept in touch throughout our purchase!
Macey · 29 June 2023
Agent replied · 29 July 2023
Thank you for your wonderful review! We're delighted to hear that you had a great experience with Farrell Heyworth and that Nicole provided excellent assistance throughout your purchase. Our team takes pride in providing helpful and proactive service, and we're glad to know that Nicole kept in touch and supported you throughout the process. If there's anything else we can assist you with in the future, please feel free to reach out. Thank you for choosing Farrell Heyworth as your agency of choice!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleCan I not give this zero?? went in and spoke to someone called Claire I think about letting my house.. it was like talking to a sulking teenager. None of my questions answered, a few grunts maybe... clearly more interested in who she was texting, no details taken not even a polite what's your name... do they not need this???? Went round the corner to another agent and within 5 mins I was made to feel valued. What a contrast.NegativeResponsiveness, Quality, Professionalism, Value
June · 27 August 2020
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
If you would be willing to expand on your review our branch team would be grateful to hear from you at barrow@farrellheyworth.co.uk This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards as quickly as possible.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleClaire and the lettings team are an exceptional team to work with. They are thorough, helpful and efficient. I trust my properties to their management, and to coin a phrase, "They never make a drama out of a crisis." Lettings are made swiftly, when there are issues they offer a solution with zero fuss and I leave the running of my properties in their safe hands. On top of all of this, it is done with a pleasant smile!
Super team to do business with!!!
Wayne · 29 July 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Barrow team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleI am writing this review to share my experience with this agency,which was very disapppointing and unhappy one. I found a property from them and when they asked me to pay holding deposit the very same day I paid it also. Once I finished … More
Nileena · 27 April 2024
Agent replied · 20 June 2024
Thank you for taking the time to share your experience, and we apologise for any inconvenience you encountered during your tenancy application process. … More
★★★★★ 5/5
GoogleVery happy with the team, especially Nicole, who got me exactly what I was after.
Loch · 23 February 2023
Agent replied
Thank you for your positive review! We're thrilled to hear that you had a great experience with our team, and specifically with Nicole. We strive to make sure that we provide our clients with the best possible service, and we're glad that we were able to meet your expectations. If you need any further assistance, please don't hesitate to get in touch. Thanks again for choosing our team! Jeremy Collins - Director
★★★★★ 5/5
GoogleCurrently buying our first house with Farrel Heyworth, we have dealt with Alice Harrison in Barrow. Friendly staff, always happy to help and efficient in asking for information required or getting information to ourselves.
Lauren · 31 August 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Barrow Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
Wishing you all the best in your new home,
Chris Heyworth, Director
★★★★★ 5/5
GoogleExcellent service by all staff.
Anne · 20 October 2025
Agent replied · 20 March 2026
Thank you for your review. We’re so pleased to hear that you found the service from all of our staff to be excellent. … More
★★★★★ 1/5
GoogleScammed me out of my holding fee. They said they told me before I paid the holding fee that I may need a guarantor when in actual fact they told me almost a week later. They refused me the house because I'm on a 0 hours contract but offered the house if I had a guarantor.(which I'd previously told them I could not get) so theyve sneakily scammed me out of the holding fee. Worst lettings agency iv dealt with. Do not use this company Go to PC lettings or Ross's instead!
IF THEY HAD OF SAID THAT MY HOLDING FEE WOULD NOT BE RETURNED IF I COULDNT SUPPLY A GUARANTOR BEFORE I PAID IT I WOULDNT HAVE PAID IT. AS I KNEW I CANNOT SUPPLIES GUARANTORS! Very sneaky
Laura · 3 December 2019
Agent replied
Dear Ms Haines,
We didn't scam you out of your holding fee. That's very unfair.
When you filled in the independent referencing company's form listing your income and circumstances we made it clear in advance that if the details on your application were incorrect then a guarantor may be asked for and if you couldn't supply one and had to withdraw, the fee would be non-returnable.
In this instance the referencing company did indeed recommend the landlord accept your tenancy if you were able to supply a guarantor. You informed us you couldn't supply the required guarantor and wanted to withdraw.
We are always transparent with any costs incurred by our customers and remind all clients that it is important to provide accurate details to your lettings agency.
I am sorry for you that you were unable to secure the property you wanted and I wish you all the best in finding the right property soon.
Kind Regards,
Chris Heyworth - Director
★★★★★ 5/5
GoogleWe had a great experience putting our house on the market with Farrell Hayworth. The house sold within a handful of days and the sales negotiator Caryn did an amazing job, managing to get us a little bit more than we hoped for.
William · 21 May 2024
Agent replied · 20 June 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you had a great experience putting your house on the market with Farrell Heyworth and that Caryn did an amazing job as your sales negotiator. It's wonderful to know that your house sold within a handful of days and that Caryn was able to exceed your expectations by getting you a bit more than you hoped for. If you have any further questions or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
★★★★★ 5/5
GoogleAlicia was very helpful throughout and kept us up to date with matters. Thanks Alicia
Sharon · 25 December 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Alicia and our Barrow team were able to help you. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGreat group to work with. Clear expectations and very responsive to questions. Knowledge and advice on the market was exceptional.
Ian · 20 April 2025
Agent replied · 20 March 2026
Thank you for your kind words! We’re glad to hear that you had a positive experience working with us. Providing clear communication and expert advice is something we take great pride in. We truly appreciate your feedback.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWould highly recommend Nick at the Mortgage Advice Bureau,he was really great to speak with and always on hand for advice.
Cara · 25 March 2022
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins, Director
★★★★★ 1/5
GoogleBooked a property viewing, estate agent (Sandra) wasn't there at the agreed time. Called the Barrow office and spoke with Melissa, she assured us that the estate agent was at a property far away and would be there shortly. We waited another half an hour and called again, Melissa then advised that the viewing was never booked in. Instead of sending someone else out to show us round they have promised a call back to book an out of hours viewing. We have other houses to view, it's the seller we feel sorry for! The properties been on the market since December- no wonder!
Alice · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
★★★★★ 1/5
GoogleAppalling service. Lack of communication.and ill informed front counter staff. We will be looking elsewhere to sell our home. Nor great when you come home to find a sold sign when you haven't even accepted an offer and have no where else to go!.You ask why they tell you you can't back out without incurring a fee! Shocking service and a lack of communication between staff and customers. The one star is only there because it wouldn't let me post without!
Suzanne · 29 July 2019
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
If you would be willing to expand on your review our branch team would be grateful to hear from you at barrow@farrellheyworth.co.uk This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards as quickly as possible.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleWe had the pleasure of selling our house through this estate agent in Barrow-in-Furness in Furness and were very pleased with Nicole and the staff in the office , who guided us right through the process until our completion date , they were very friendly and approachable with any questions we asked .
Gary · 1 October 2023
Agent replied · 30 December 2023
Thank you for choosing Farrell Heyworth to assist with selling your house in Barrow-in-Furness. We're delighted to hear that Nicole and the office staff provided you with friendly and helpful guidance throughout the process.
Selling a property can be a significant undertaking, and our team is dedicated to making the experience as smooth and stress-free as possible for our clients.
If you ever have more questions or require any further assistance in the future, please don't hesitate to reach out. We're here to help.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat service everything went smooth and quickly definitely recommend farrel heyworth.
Barry · 20 July 2025
Agent replied · 20 March 2026
Thank you for your kind words and recommendation. We’re delighted to hear that everything went smoothly and quickly for you, that’s exactly the experience we aim to deliver for every client.
We really appreciate you choosing Farrell Heyworth and wish you all the best for the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth.
★★★★★ 5/5
GoogleAfter speaking with Farrell Heyworth on the phone. In less than a day we had contacted Nicole, filled out paperwork and viewed the house. She explained she normally works in Sales but was happy to help us as best she could. We have also had … More
Sophia · 23 January 2024
Agent replied · 29 July 2023
Thank you for sharing your positive experience with Farrell Heyworth. We're thrilled to hear that Nicole and Kelsey provided you with excellent assistance and made the process of finding a rental property smooth and efficient. … More
★★★★★ 5/5
GoogleDaniel came to let us look at a property we were interested in and instantly made us feel at ease, his personality and positivity helped make the viewing great and he allowed us to talk freely and ask the questions we liked . We got … More
Stephanie · 23 January 2024
Agent replied · 30 December 2023
Thank you for sharing your positive experience with Daniel. We're thrilled to hear that he made the viewing a great experience for you and provided valuable advice, helping you navigate the process as first-time buyers. If you have any more … More
★★★★★ 5/5
GoogleGemma came round to value the house very pleasant lady loved her optimism on selling my house great communication
Thank You
Jason · 20 March 2025
Agent replied · 20 March 2026
Thank you for your kind feedback! We’re delighted to hear that you had a positive experience with Gemma. Her optimism and communication are exactly what we aim to provide, and we’re glad to see that reflected in your experience. If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleNicole has handled everything for us to the most perfect standard possible. She had made the whole process of each house we bought very streamline with clear and concise communication throughout. Goes above and beyond to fit us in for viewings sometimes on very short notice. Every house we buy I want it to go through her.
Ben · 30 April 2023
Agent replied · 29 July 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Nicole provided you with excellent service and went above and beyond to make the process of buying each house as streamlined and stress-free as possible. It's fantastic to know that her clear and concise communication helped keep you informed throughout the process.
We understand that buying a house can be a challenging process, but we're glad to hear that Nicole was able to make it a positive experience for you. We appreciate your loyalty and trust in Nicole to handle your future purchases.
Thank you for choosing us as your estate agents, and we wish you all the best in your new home!
Best regards,
Jeremy Collins - Director
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