Oulsnam Barnt Green reviews

★★★★★ 5/5

Trustpilot

Great experience from start to finish…

Great experience from start to finish with letting out my property. Was let within a week of advertising. All the staff I dealt with have been great and very helpful. Professionally marketed at a very competitive rate. I have opted for the full management service and I have every confidence that this will go well. Thank you to Darren and his team.

Anil · 4 May 2026

★★★★★ 5/5

Trustpilot

Oulsnam Redditch 5 Stars

I shall be forever thankful that I found Vicky and the team at Oulsnam Redditch. Today, we complete on our house sale in Rubery after 9 painful months on the market with another agent, Oulsnam were a breath of fresh air. The service offered was impeccable, honest and they delivered. Within 5 days of being on the market with Oulsnam, I had 4 booked viewings, all conducted over a weekend with Jeff. Jeff was fantastic with the viewings and taking people around with knowledge, friendliness and consideration. He kept me informed about how they each went, something that I completely lacked from my other agent. By the end of the weekend, after 4 viewings, I had 3 offers on the table! Absolutely amazing!! Vicky and the team achieved exactly what they set out to. During the sale, Elisha and Debbie have been attentive and always on hand to take it through to a smooth completion. A wonderful team at Redditch, sincerely thank you! Id highly recommend.

Lisa · 7 August 2026

★★★★★ 5/5

Trustpilot

House sale

Just sold my house with Oulsnam and Co. Kings Heath, the team are excellent. I was a little apprehensive in the beginning about the whole process but Michelle gave me reassurance that they would manage everything on my behalf from the start. The photos Georgie took were great quality and really showcased the house at it’s best, and both she and Alison were fabulous with viewings and keeping me informed every step of the way. Regular updates were provided giving details of the current property market which were useful too. Overall I am very pleased with the service provided, the team are professional with a friendly approach, and I would certainly use them again.

Joanne · 5 August 2026

★★★★★ 5/5

Trustpilot

A Difficult Journey Made Easier by Emma

Our sale and purchase has been one of the most stressful experiences we’ve ever been through, lasting several months and involving delays that were largely outside Oulsnam’s control. Throughout it all, Emma Sutton has been exceptional. She kept us updated, chased matters relentlessly, and was always honest about where things stood. Even when there was very little progress to report, she never left us wondering what was happening and always responded promptly to our emails and calls. What really stood out was that Emma genuinely cared. She understood how stressful the situation had become for us and worked tirelessly to keep the transaction moving. We always felt that she was on our side and doing everything within her power to achieve a successful outcome. Buying and selling property can be incredibly frustrating, but having someone like Emma fighting your corner makes all the difference. Thank you, Emma, for your professionalism, patience and persistence. We genuinely don’t think we would have reached the finish line without you.

SIMON · 5 August 2026

★★★★★ 5/5

Trustpilot

A positive honest team.

I contacted Oulsnam as many properties around mine had sold quickly for a good price. The valuation was surprising, and much more than I had expected, I had fast viewings and an initial over priced offer, which was withdrawn a couple of weeks later. Undaunted the agent pressed on keeping me in the loop at all times, finances generally were not good, the oil price’s rose, and dreadfully wet weather all conspired against us, but Oulsnam kept me going, luckily I had the time to allow for these set backs, dozens of viewings later, and a reduction in price, saw a cash buyer, essential as part of an extension was only of single brick thickness, unknown to me, but difficult as far as a mortgage was concerned. Much negotiation later led to a firm offer and a sale. Oulsnam supported me and kept me buoyant throughout the process, all the Agents were very friendly and positive, which led to an eventual sale I’m sure. A wonderful team, with an excellent leader. Thank you.

Brian · 5 August 2026

★★★★★ 5/5

Google

Buying a home can be overwhelming, but Sarah and her team made it feel easy. They were supportive, responsive, and so genuinely kind throughout. Thanks to them, the process was as pain-free as it could be. I’m so grateful and would 100% recommend them to anyone.

Little · 14 August 2026

★★★★★ 5/5

Trustpilot

Oulsnam's - fantastic service - Thankyou.

Oulsnam's estate agents were very professional, courteous and fast to reply to everything we asked of them when selling our property. Our dedicated agent was Angela who was everything expected from an estate agent. Alongside the sale of the property, we also had the probate process running at the same time. Particular issues were handled with a very caring attitude. The family would like to thank Oulsnam's and in particular Angela for everything they did for us, from the fantastic sales brochure to regular visits to the property during the sale process. I have no hesitation in recommending Oulsnam's for their wonderful services over the last 4 months.

Robert · 28 July 2026

★★★★★ 5/5

Google

We would like to say a special thanks to this team for supporting us in purchasing our dream home. It was an emotional roller coaster but Sarah was there to help and guide us every step of the way. We will be forever grateful to you and your team. Highly recommend!!

Jessica · 7 July 2026

★★★★★ 5/5

Trustpilot

Excellent

They supported me from start to finish of the sale and went above and beyond- Emma was checking in with me as I was going though end of life care for a relative and her words and care really helped me through these major life events. They offered local knowledge and professional service. The fee was very reasonable. Would recommend 100%

Sally · 1 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had an excellent experience with the Oulsnams Bournville team during the sale of my apartment at The Franklin. Rachel Andrews provided professional and straightforward advice from valuation through to marketing, keeping me informed at every stage. Karen Crayton was proactive with updates and offered honest, practical guidance throughout the sales process. Emma Dempsey ensured matters progressed smoothly once a buyer was found, helping coordinate the next steps efficiently. The Bournville team were responsive, knowledgeable and easy to work with, and I would gladly recommend them to anyone selling a property.

Robert · 3 July 2026

★★★★★ 5/5

Trustpilot

A process made easy by an exceptional team.

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish, nothing was too much trouble. The advertisement for the property was excellent and we were able to sell within weeks. All our questions were answered and dealt with promptly, everything was explained to us and we were kept well informed along the way. Thank you once again, fully recommended.

JOHN · 1 July 2026

★★★★★ 5/5

Google

We sold my mum’s house at a time when she was particularly vulnerable. Shelbi was sensitive and considerate throughout this time and made the whole process as stress free as possible. I really don’t think we could have proceeded if we hadn’t felt so supported throughout that process. As the sale went through, alongside Shelbi’s hard work, we also received ongoing support from Sarah and Karen, who have been friendly and supportive of my mum whenever she popped in or called for help. Thanks all for your kindness and support through what is always a stressful event.

Sally · 1 October 2025

★★★★★ 5/5

Google

I recently sold my house in Cofton Hackett through Oulsnam in Barnt Green and couldn't be happier with the service I received. From start to finish, they brought a level of professionalism to the process that many agents fail to achieve. Communication was excellent throughout, I was always kept well-informed, and their friendly team were always on hand to answer any questions. The viewings were handled brilliantly, with a professional and polished approach that gave me real confidence. The photos and property description were of a high standard, clear, well-written, and truly showcased the property in the best light. They valued the property accurately, not just in line with market trends but also taking into account other important factors that many might overlook. They were also great at gathering and sharing feedback after viewings, which was incredibly helpful. Overall, Oulsnam offered great value for money and made the whole selling experience smooth and stress-free. I wouldn’t hesitate to recommend them.

I · 1 October 2025

★★★★★ 5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.

Maralyn · 27 September 2025

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star! I’m writing this on behalf of my sister who I have had to physically hold to stop her having a nervous breakdown after the completion of the sale of her house by Oulsnam failed to go through. Removal van had taken the furniture, solicitors informed us the money was being transferred, so we went to the new property and awaited confirmation that the money was in my sister’s account. And waited; and waited. Solicitors finally told us that the Contract Completion had not gone through! Removal van took the furniture away; the seller of her new property was furious and Oulsnams response -“why hadn’t she dropped the keys off”. WHY would anyone relinquish the keys to their property when the sale had not gone through. Completion did go through the following day - the reason for the delay was the bank undertaking a spot check - the only reason we can think of for this was because the buyer had informed Oulsnam that he was making a significant cash deposit towards the purchase. So knowing that; and knowing that the banks scrutinise cash transactions closely, why was there no contingency in place to accommodate a potential hold up and subsequent failure to complete on the due date. No apology has been given. But they were very quick to tell her she had to release the keys as she was breaking the law by not doing so!

Sue · 3 October 2026

★★★★★ 5/5

Trustpilot

Great Service for purchasing home

We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.

Mr · 15 July 2026

★★★★★ 5/5

Trustpilot

Absolute Legends!

Oulsnams were golden in sorting the sale of my Mum's property. The sale was complicated and difficult but they got on with it without any hassle. They were professional, helpful, knowledgeable, they communicated with us through every step. They suggested alternative ways and steps in order to get the sale completed. I cannot fault them at all. Thank you so much for such a pleasurable experience despite the difficult circumstances.

Kate · 17 December 2025

★★★★★ 5/5

Google

Brad is a great guy, we felt our house was in good hands with him selling it. He is super helpful, professional and straightforward. Really approachable and was always on hand to respond to any questions we or our buyer had. Would thoroughly recommend and would definitely utilise his services again, should the occasion ever arise. Thanks Brad, you made one of the most stressful things a dream .

Jo · 20 December 2025

★★★★★ 5/5

Trustpilot

I have used Robert Oulsnam on several…

I have used Robert Oulsnam on several occasions in the past, and they are the first estate agents I would recommend to anyone selling their home, mainly because of the personal service you get from them. I was kept informed with everything from start to finish and want to thank James for the honest valuation of my house and also a big thanks to Joel Kordan the sales negotiator for keeping me up to date from day one. Sadly on this occasion the sale of my property fell through because of a really negative survey on the property I was buying.

Dermot · 6 June 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Peter, helped us numerous times through out our time dealing with Oulsnams (08/12/25-01/05/26). Our Solicitor I’m afraid was not so good, Peter helped us get to a definitive moving date by speaking with our solicitor on our behalf, on many occasions. I would definitely recommend Oulsnams Bromsgrove.

Trish · 10 June 2026

★★★★★ 5/5

Google

The whole team at Oulsnam Barnt Green really cared about the progress of our sale which was critical due to my husbands illness. Sarah Kirk was exceptionally empathetic and went over and above to ensure the sale was completed. Highly recommended Connie Jennings

Connie · 29 June 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Oulsnam Moseley were professional, friendly and efficient when selling our property. Their stand out feature for us was their excellent communication from all team members during the sale process. This gave us confidence and kept us up to date on developments as the sale progressed. They were active and diligent in finding viewers. We would thoroughly recommend them to anyone wanting a reliable estate agent who clearly cares about their customers and shows intent on achieving a result.

Diane · 28 May 2026

★★★★★ 5/5

Google

A huge thanks to the Oulsnam Barnt Green branch - they were great with the sale of our property and the onward purchase of our new property. They were patient and extremely supportive with helping to find us a new property. Communication was always really open and transparent. A huge thanks to the whole team - particularly Shelbi & Sarah! Thank you so much.

Kerry · 1 January 2026

★★★★★ 5/5

Trustpilot

Great personal touch...............

The personal touch, guidance and help by Debbie and the team was excellent in what was a very stressful situation caused by individuals in the chain. From initial meeting with Victoria to the final key handover was professional, helpful and friendly. I would highly recommend the Oulsnam Redditch team.

MARK · 27 April 2026