Trusted Agent profile · Barnstaple
Verified
★★★★★
86 reviews across 2 platforms
102 Boutport Street, Barnstaple, EX31 1SY
Part of Northwood, see every office.
Northwood's office in Barnstaple, at 102 Boutport Street, is rated 4.6 out of 5 across 86 reviews on two platforms, including 67 Google reviews rated 4.7.
Every review we hold for the Barnstaple office, from every platform, shown as written. First names only.
5/5
allAgents"Sean, Margaret and Emma have..."
Sean, Margaret and Emma have been nothing but professional in finding us a tenant for our house.. They are genuinely prepared to go the extra mile to facilitate as smooth a transition as possible for both landlord and tenant. We have been impressed by their attitude ....attention to detail and kindness, which is not always found amongst letting agents.. It has been a pleasure to deal with them. Many thanks
5/5
GoogleNorthwood have been managing our property on our behalf for four years now and I cannot say enough good things about them. Everything is done professionally and in a timely manner and they have saved us so many headaches. Well done to the Northwood team.
5/5
GoogleThe experience we have had using Northwood has been fantastic. Both Margaret and Emma have been fantastic in helping us to find a house, and then subsequently to move house through them again. Nothing was ever to much and the took ever phone call or walk in question we had and made it a priority to answer it (there were a lot of questions, I like to worry). I have rented properties a cross the country and also went through the buying process once before and have never come across people as lovely as these. Thank you so much for all your help. Xx
Thank you for your kind words
5/5
GoogleI have recently moved into a rented flat with Northwood, and I must say I found the whole process has been refreshingly positive for an estate agents. I have had such poor experiences in the past but Northwood have been fabulous! Their communication is speedy and reliable. Their referencing process was incredibly straight forward and easy to use. I would highly recommend them to look after you if you are on the hunt for a home! Thanks.
Hi Lou, Thank you very much for your kind words and we are pleased you have had a positive experience! Thank you for the recommendation.
1/5
GoogleNorthwood’s are lovely people, there’s no denying it, what is slightly baffling from a business point of view is why they would risk their company’s decent reputation and allow a couple of unqualified, morally bankrupt cheats to look after the property themselves and not the agents??? The letting business is a profession based on honesty and trust and having people completely lacking in these important skills is a terrible mistake. The property we rented for the short period of time was absolutely lovely but after 6 months of being constantly harassed, we decided enough was enough and handed in our notice. We almost lost our deposit to these villains (the Landlords not Northwood’s), but because Northwood’s seem quite happy to have people like this on their books, my review and lowest possible score reflects this. Until Northwood’s firm up their policy of allowing unvetted and unqualified people and do the skilled customer liaisons themselves, I don’t expect this will be the last review to mention this
Thank you John for the feedback. As I am sure you are aware, it is the landlord who determines the service that they employ an agent for, not the other way round. In this case, the landlord only requested a Tenant Find service, rather than our award winning management service. We have successfully provided a number of tenants over the years at various properties for this landlord without any issues or complaints from the tenants. We are aware that towards the end of your tenancy your relationship with the landlord broke down and there was a dispute in relation to your deposit. Being a responsible landlord, your deposit was correctly registered with one of the recognised protections schemes allowing the dispute to go to arbitration and having an independent body making a decision on any awards. We are sorry to hear that you were disappointed with the way things turned out but we wish you luck in the future and hope that you are both happy in your new home.
5/5
GoogleNorthwood are brilliant agents who go above and beyond the call of duty. They have rented two properties for me and one for my father in-law and the whole process was made so easy for the pair of us. I have used only one other agent and thought they were pretty good. Then I signed up to Northwood's guaranteed rent and realised that the previous agents were poor at their profession in comparison to the Northwood team. They are always available to speak to, completely understand the industry that they work in and often go out of their way to get information for me that I should honestly found out for myself. Can not recommend this team enough.
Thank you very much Gary for your very kind words. Greatly appreciated
1/5
GoogleLack of honesty. Lack of proffessionalism. Lack of morals. Lack of integrity. The most crooked estate agents I have ever dealt with and I hope no one else ever has to suffer the ordeal we have, however, after talking to others renting from them it has come to light that the treatment we have recieved is common place. If you're thinking of renting through Northwood... Don't!NegativeResponsiveness, Quality, Professionalism, Value
Hi Tawni, Thank you for taking the time to leave us a review even though it isnt a positive one, we do welcome feedback. We are very sorry that we feel this way but we do have to carry out the instructions of our landlords. In this instance, your landlord wants to sell his property and has a waiting buyer. We had to serve you with a notice to end your tenancy so that the property could be sold. We did advise you prior to you signing up for the property that it was the intention of the owner to sell the property after the 6 month tenancy. We informed you as soon as we knew that the property was being put on the market for sale and we have updated you every step of the way. The property was listed for sale in July 2020 and you have had 5 months to find alternative accommodation. We have also offered you several other properties for you to move to but for whatever reason, you haven't felt that they were right for your family and have turned down the offers. It is difficult when you have to leave the home that you love and we understand your frustration, however we do have to follow our clients instructions and we have done so legally and acted professionally throughout the whole process and will continue to do so.
5/5
GoogleThe team at Northwood were so friendly and helpful with quite a stressful process - especially doing things long distance. Always quick to answer queries and help with all aspects from viewing all the way through to picking up the keys. Definitely recommend them for quick efficient service
5/5
GoogleThe best agent experience we’ve had. The whole team are friendly, they constantly kept us updated and made the move to our new home stress free! Highly recommend this company.
Hi Mark, thank you so much! We are really please to hear your move went smoothly. We hope you are very happy in your new home.
5/5
GoogleHighly recommended for seamless services and efficient staff. Margaret and Katie are really nice and supportive. I really appreciate your help :)
Thank you so much Tulika, we hope that enjoy your new home.
1/5
allAgentsSean Brickley-director and
*.....the most disgusting people I have ever met......completely unprofessional and with a behaviour of 2 years old......I have never seen a director and a manager behaving like this in my life. We wanted to ask a flat in Barnstaple for my pregnant daughter who is dew in November. On the 02.09.2021 I have called the agency manager to speak about the flat. We asked if we can rent on our company name , which is a big and old business in the Muddiford (a sawmill, probably most of you you know us). She said yes but we have to pay some fees first and she will take the flat off market. Said yes, paid the same day and then she asked for the documents. We provided what she asked, less the personal details of the director of our company as we didn't understand the importance as long as we are renting on company name , not his personal name. So the only thing they asked about the company were... the name, address, reg number and a bank statement. All sent. They have never asked for anything else from the company. We have seen the flat after one week from payment...on the 09.09.2021...flat that was full of boxes from the previous tenant. So we couldn't see too much and we asked for another viewing when the flat is ready. Just lies that they will come back and nothing. We were keep calling to ask them if they need anything else and again they were saying they have everything they need , we just have to wait... Anyway , after 3 weeks( when we stopped looking for another house)....they told us that we can't go on with the application as they looked on I don't know what site and they have seen that our assets in 2018 were £850....So a sawmill that needs at least a space, a machine and wood to operate, has assets of £850.....ridiculous!!!!! We called them and asked to clarify about this , asked to go in there with all our documents. They refused ....I still went. And in there shock!!!!! beside the fact they didn't even wanted to listen to me, being very violent in their approach, they totally refused to look at my documents , pushed me out the office and the director was singing loud in my ear when I was trying to speak with the manager..... They have refunded us the money in full the same day( money that were non-refundable on the invoice that they have sent to us)....wonder why???? So now, we have no flat, we didn't look for another one , there is nothing available on the market and my daughter had a panic attach and now she is very stressed about her having the baby next month and not being able to move by then....all of these affecting her situation Thank you for nothing!!!! only lies and unprofessional management ....
1/5
allAgents"Sean Brickley-director and..."
*.....the most disgusting people I have ever met......completely unprofessional and with a behaviour of 2 years old......I have never seen a director and a manager behaving like this in my life. We wanted to ask a flat in Barnstaple for my pregnant daughter who is dew in November. On the 02.09.2021 I have called the agency manager to speak about the flat. We asked if we can rent on our company name , which is a big and old business in the Muddiford (a sawmill, probably most of you you know us). She said yes but we have to pay some fees first and she will take the flat off market. Said yes, paid the same day and then she asked for the documents. We provided what she asked, less the personal details of the director of our company as we didn't understand the importance as long as we are renting on company name , not his personal name. So the only thing they asked about the company were... the name, address, reg number and a bank statement. All sent. They have never asked for anything else from the company. We have seen the flat after one week from payment...on the 09.09.2021...flat that was full of boxes from the previous tenant. So we couldn't see too much and we asked for another viewing when the flat is ready. Just lies that they will come back and nothing. We were keep calling to ask them if they need anything else and again they were saying they have everything they need , we just have to wait... Anyway , after 3 weeks( when we stopped looking for another house)....they told us that we can't go on with the application as they looked on I don't know what site and they have seen that our assets in 2018 were £850....So a sawmill that needs at least a space, a machine and wood to operate, has assets of £850.....ridiculous!!!!! We called them and asked to clarify about this , asked to go in there with all our documents. They refused ....I still went. And in there shock!!!!! beside the fact they didn't even wanted to listen to me, being very violent in their approach, they totally refused to look at my documents , pushed me out the office and the director was singing loud in my ear when I was trying to speak with the manager..... They have refunded us the money in full the same day( money that were non-refundable on the invoice that they have sent to us)....wonder why???? So now, we have no flat, we didn't look for another one , there is nothing available on the market and my daughter had a panic attach and now she is very stressed about her having the baby next month and not being able to move by then....all of these affecting her situation Thank you for nothing!!!! only lies and unprofessional management ....
5/5
GoogleI am a multiple property landlord and if you are looking for a agency that goes the extra mile. I can definitely recommend
Thanks Barry, we are delighted to hear that we have met your expectations! Thank you for taking the time to feed back to us!
5/5
GoogleI have found Northwood to be very professional and helpful with all their services and would definitely recommend them
Thank you ever so much for your response Rosemary, we are happy that you have been satisfied with our services!
5/5
allAgents"A first rate service. Most..."
A first rate service. Most helpful in every way, going the extra mile to ensure we had no worries. Sean, Margaret and Emma have taken personal responsibilty to resolve problems and find and engage tradesmen on our behalf. Well done.
5/5
GoogleVery friendly rental service and prompt with any queries.
Thanks Josh! We hope you will be very happy in your new home.
5/5
GoogleGreat company and kept us updated every step of the way couldn't of asked to rent from a better company
Thank you so much Zak, we are glad that we have been able to help you and it's great to hear we met your expectations!
5/5
GoogleEfficient friendly staff at the Barnstaple office, the made my move a smooth and easy process
Thank you James, we were glad to be able to help! We hope that you will be happy in your new home.
5/5
GoogleThese are one of if not the best estate agent I have & still have the pleasure of dealing with. They are compassionate, understanding, professional, hospitable, good communicators & down to earth. I highly recommend them, you wont be disappointed.
Thank you so much for your kind words. We are so pleased that the Northwood Team have met your expectations. We look forward to providing you with a tiptop service in the future!
5/5
GoogleNorthwood are reliable, communicate well with me as the owner of the tenanted property, make regular inspections and handle work needed to maintain the premises. I would strongly recommend them as I find them professional, personable and very easy to work with. I have never had any reason to complain.
Thank you very much for your kind words Sarah. Much appreciated
5/5
GoogleVery helpfull staff everyone has given first class service
Thank you, it has been a pleasure to help you move into your new home. We hope you will be very happy there.
5/5
GoogleWe had the pleasure of using Northwoods over the last 2 years while my elderly parents rented a property from them. Absolutely fantastic service from both Emma and Margaret. Can't praise high enough for the outstanding service. Would definitely recommend to others.
Dear Philip, Thank you very much for your kind words, it was a pleasure working with you and your family.
1/5
allAgentsAbsolutely
Lack honesty. Lack of proffessionalism. Lack of morals. Lack of integrity. The most crooked estate agents I have ever dealt with and I hope no one else ever has to suffer the ordeal we have, however, after talking to others renting from them it has come to light that the treatment we have recieved is common place. If you're thinking of renting through Northwood... Don't!
4/5
GoogleWe are extremely pleased with the service we receive from Northwood. They are very professional and keep us updated every step of the way. They are the best letting agents we have used and would certainly recommend Northwood Barnstaple.
Thank you very much for your kind words. Very much appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Barnstaple office has 86 reviews across two platforms: 67 on Google, 19 on allAgents.
Northwood Barnstaple is rated 4.6 out of 5 across all 86 reviews, and 4.7 out of 5 on Google from 67 reviews.
Northwood Barnstaple, 102 Boutport Street, Barnstaple, EX31 1SY.
