Trusted Agent profile
★★★★★
527 reviews across 2 platforms
27 Boutport Street, Barnstaple EX31 1RP
Jackson Stops's Barnstaple office at 27 Boutport Street is rated 4.7 out of 5 across 527 reviews on two platforms, including 59 Google reviews rated 4.9. The 468 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Barnstaple office, from every platform, shown as written. First names only.
5/5
TrustpilotLoren Pogue has recently taken over…
Loren Pogue has recently taken over managing our property. Her communications have been timely and taken care of our concerns immediately.
Dear Susanna, thank you for your review and we're pleased to know that communication was timely. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotPoor Leadership = Poor results
Philip Ribon in the Bridport office is extremely difficult and unpleasant to deal with and we reccomend you use any other estate agency than this one. He writes rude emails when he hasn't followed things up, blames the client and is ineffective in selling houses.
Dear Alison, we're sorry to see your review. We value your feedback, please feel welcome to send further details to social.media@jackson-stops.co.uk and we will look into this for you. Kind regards, Jo from the marketing team
1/5
TrustpilotReally disorganised at every level
Really disorganised at every level. Repeatedly contacted with the same queries from different colleagues, they didn't log information, we weren't kept in the loop at all. On top of that very unapologetic about their lack of coordination. Will never use again.
We're really sorry to see your review and would like to get to the bottom of this. Please could you share branch details to social.media@jackson-stops.co.uk so that we can look into this for you? Best wishes, Jo from the Jackson-Stops marketing team.
5/5
TrustpilotExceptional highly recommended estate agents
James and Ria gave me an exceptional service with selling successfully. Huge experience and knowledge, friendly and ultra helpful. Totally trustworthy and I can highly recommend them! Thank you so much, Ali
Dear Ali, thank you for taking the time to leave a review for Ria and James at Jackson-Stops North Devon, and we are delighted to hear your positive views. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotJackson-Stops (Bridport and Dorchester)
Jackson-Stops (Bridport and Dorchester) were supportive, professional, and responsive. This was consistent throughout initial discussions, brochure production, prospective buyer viewings, purchase negotiations, and monitoring the chain leading to a successful conclusion. We can recommend them whole heartedly.
Dear Alan, thank you for your lovely feedback, we know that selling a property can be stressful at times, we're glad our Bridport & Dorchester team guided you safely through the experience. Kind regards from us all at Jackson-Stops.
5/5
TrustpilotRichard Jones, Northampton
A somewhat belated review - Richard sold our Northampton house in 2016. I felt the team at Jackson-Stops & Staff did a really excellent job in selling our house. The brochure was well put together and had really superb photographs - it made our Victorian townhouse look so good that I had serious second thoughts about selling it. However, and more significantly, the price they suggested marketing our house at was quite a lot higher than rival agents had suggested. Jackson-Stops only seem to market good quality properties, and ultimately Richard's judgement of the market and his perception of the qualities of our house proved accurate. We achieved a sale at a price that was very acceptable to us. Far and away the best agents to use in Northampton, and if their other offices elsewhere are as well run, a firm I can wholeheartedly recommend, both for buyers and sellers.
5/5
TrustpilotA pleasurable experience.
We were fortunate enough to have the expertise of Philip, Kate and Virginia when buying our house, they are friendly, efficient and knowledgeable making the whole experience a pleasure from start to finish.
Hi Henry, we are pleased that you experienced a friendly, efficient and knowledgeable service from Jackson-Stops, and thank you for taking the time to leave a review. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotEfficient and professional.
We received a very efficient and professional service from JS staff throughout the process!
Dear Sam, thank you for your review, and it is heartening to hear that you received a very efficient and professional service. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotPushy and rude
Apart from being 45 minutes late (they had forgotten about me) to a viewing I had arranged the day before. The follow up phonecall from a lady was awful. She was so pushy and arsey in trying to get me to make an offer, and was really rude when I wouldn’t give her personal details she was asking for. She kept saying she was old fashioned and thinks certain things should be done in a certain way, but if you ask me she should be saying she’s out of date. Complete lack of customer service. I was still keeping the house as an option if we changed our minds, however I have binned the brochure and will definitely not be making an offer thanks to this woman completely putting me off. It just confirmed even further that anything to do with this house is just hassle!
5/5
TrustpilotThe big move!
This was my first time moving out from home so it was a momentous occasion for all involved. Our estate agent, Jon Sowton, was excellent and made sure everything ran smoothly and has kept in regular contact since to make sure we are ok. Everyone that myself or my mate have been in contact with at Jackson-Stops has been really helpful and professional. I would recommend this company to anyone looking to rent or buy properties in the South-West of London. Jolly good show!
1/5
TrustpilotExtremely rude and unproffessional
My flat mate and I recently booked second viewings on two rental properties with Jackson-Stops & Staff. The first was booked for 12pm and the second for 12.30. Whilst on route we got stuck in traffic and I immediately called the office to tell them we would be around 10 minutes late. A few minutes later I was called by Liz (a Saturday assistant) who was due to be showing us around. She was extremely rude despite me apologising for the delay. I suggested that if we were too late we could skip the first viewing and go straight to the second as this was the property which we preferred. Liz told me that she 'didn't understand my logic'. She also informed me that she was so cold that she simply couldn't wait outside so she had already gone in. We arrived at the property a few minutes later (around 12.10) and she said we could have an extremely quick look. The entire time she was talking about how she had other viewings to get to. We left and she then informed us that she had not brought her car or the keys for the second property so we would need to walk for 10 minutes back to the office - this was cutting in to our viewing times but she claimed that the fact that we were in a rush was entirely our fault! She suggested that we walk to the property whilst she drove, but I pointed out that this would clearly take even longer and she agreed to let us in the car. As my friend went to get in the front seat she told her to sit in the back as she needed to put her paperwork there - she proceeded to lay two sheets of paper on the front seat. As we drove she repeatedly spoke about she had to get to another customers viewing in 15 minutes so, again, we would have to look around very quickly. She said that 15 minutes were scheduled per viewing but yet she had to be at the next property 15 minutes after our appointment began! She said the next viewing was for a sales property so it was important that she was on time. We were astounded that she was openly telling us that her next viewing was more important than this one. When we expressed our dissatisfaction she became extremely defensive and argued that she was simply being 'direct'. We were disappointed as we liked the properties but simply couldn't work with this agency. We have seen many properties and never received such bad service. Avoid at all costs!
4/5
TrustpilotEfficient and professional estate agents.
They handled the viewings and negotiations professionally and efficiently. Kept us informed at every stage and helped get the sale through very quickly against a very tight deadline.
Dear Margo, Happy New Year, and thank you for leaving a review. We're pleased to hear that negotiations and viewings were handled efficiently and you felt you were informed at every stage. Best wishes from all of us at Jackson-Stops.
5/5
TrustpilotFirst Class Service
From start to the finish the service we received was first class. Would 100% recommend Jackson-Stops and Ed Russell.
Dear Graham, thank you! It's great to hear that you would 100% recommend us. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotLoren
Loren at Jackson - Stops has been great. Always attentive and prompt in her responses and service
Dear Stephen, it's fantastic to hear that you experience with Jackson-Stops and Loren in particular has meant you took the time to write such a positive review. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotJust completed our sale
Just completed our sale. Very impressed by the professionalism of Karl throughout the sale process. Always available, would highly recommend him to any vendors.Victoria Road Formby.
Hi John, thank you for taking the time to leave a review about your experience with our Lancashire branch, and we're very pleased to hear you would highly recommend working with Karl. With best wishes from everyone at Jackson-Stops.
1/5
TrustpilotUnprofessional Conduct
This is a complaint with a solid foundation. My partner and I wasted over a week negotiating to rent a property and the Associate Director with whom we were dealing with, never once returned our calls or called back when he said he would.We spent over 6 hours travelling to and from where we live to do viewings and on the final viewing we even took my step - daughter and step son to show them this is where we are going to live!The Associate Director told us on our final call with him he would call us back by the end of the day (Friday 10thFebruary or Monday morning 13th Feb) When we didn't hear from him, my partner called the office and was told, he is out of the office for a week on holiday! So he had no intention of calling back, this is so unporfessional and for this reason it is indivduals like this, that get estate agents a bad name!
5/5
TrustpilotWhat an amazing team at Jackson-Stops…
What an amazing team at Jackson-Stops in Dorking. I can highly recommend them if you are selling a property. Nothing was too much trouble and they were all very understanding as we were selling our mothers house. Thanks all !
Dear Mrs P, thank you for sharing your experience of our Dorking team when selling your mother's house, we're glad their professionalism shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotAn excellent service!
Jackson-Stops Chipping Campden provide a very professional and friendly service. The team kept me informed and update throughout the whole process. I had many questions which were always answered and any next steps clearly explained. An excellent overall service!
Dear Esme, thank you so much for your review, highlighting the communication skills and professionalism of our Chipping Campden team. Best wishes from us all at Jackson-Stops.
5/5
GoogleA real pleasure to work with, very friendly and efficient throughout and would highly recommend using Jackson-Stops. Thanks again for all the support.
Dear Amanda, Thank you so much for this glowing review! It's been a pleasure to deal with you both throughout the process of your purchase, and we wish you all the best for the future, from us all at Jackson-Stops North Devon
5/5
TrustpilotJackson Stops, first class execution …
Jackson Stops aimed high on the valuation and delivered. Very determined / hands-on approach. Attracted a lot of interest and numerous visits. Well done to the Bridport & Dorchester team!
Hi Julian, thank you for leaving a review about the determined/hands-on approach you experienced with our Bridport & Dorchester team, and we are pleased you had such a positive experience. Best wishes from all of us at Jackson-Stops.
1/5
TrustpilotVery poor communication & of-the-scale…
Very poor communication & of-the-scale valuations, their aggressive approach sticks out like a sore thumb. Use them at your peril but if you’re selling it means you will be on the market for a long long time.
Dear Gabby, thank you for sharing your experience. Please could you let me know the branch location so that we can take your feedback further? My email address is social.media@jackson-stops.co.uk. Many thanks in advance, Jo from the Jackson-Stops marketing team.
4/5
GoogleRia and James of provided a great service helping us to buy our new home in North Devon. Thanks guys :-)
Thanks so much for taking the time to leave us this review, Richard! We wish you both the very best for the future in your beautiful home. With very best wishes from us all at Jackson-Stops North Devon.
5/5
TrustpilotVery happy customer
Fantastic help and attention to detail. Couldn't ask for a better service.
Dear Roderick, we couldn't have asked for a better review either! Thank you. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotThank you Jackson - Stops
Excellent service . Property beautifully presented . Efficient Staff . A satisfactory commercial outcome.Had a Buyer on Day one !Thank you all .Would not hesitate to use your company again .
Thank you for your five star review, we're proud to be described in this way! Best wishes from us all at Jackson-Stops.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Barnstaple office has 527 reviews across two platforms: 59 on Google, 468 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jackson Stops is rated 4.7 out of 5 across all 527 reviews, and 4.9 out of 5 on Google from 59 reviews, checked 9 October 2026.
Jackson Stops, 27 Boutport Street, Barnstaple EX31 1RP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.