Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI wasn’t advised to exchange the…
I wasn’t advised to exchange the contracts by my solicitors until I see the property unoccupied and I had spotted falling fence ( old bamboo type) so you could see neighbour’s garden as they see yours)I wanted to be fixed before exchanging contacts but unfortunately I was away and seller was rushing to sell .After being confirmed by Emily fence being fixed ( believing her) and signed the disclaimer form against my solicitor’s advice ( my mistake on my behalf believing Emily again after assuring it is done many times before with buyers)PLEASE DONT BELIEVE , THEY MANAGE TO SELL THE PROPERTY BUT THEY LOST ME AS FUTURE SELLER.After I emailed her today i decided to leave this review as she was suggesting now I should ask my solicitor about the fence as she didn’t know she made me signed the disclaimer form.If only you would use their service I suggest deal with Stewart Willerton there at least it seems he has more sensibility towards buyers & only I think he wasn’t around when I was about to exchanging contracts.
Selda · 20 January 2023
★★★★★ 5/5
TrustpilotVery smooth letting experience
Martyn Gerrard helped us sign our most recent tenancy and the overall experience has been very smooth. Steffi was very kind and helpful from the viewing through to us signing the agreement so many thanks for your help! :)
Camilla · 3 April 2022
★★★★★ 5/5
TrustpilotHouse purchase
Very easy service and kept up to date at all times. Happy with the service I got and would recommend
Sasha · 14 October 2024
Agent replied · 23 October 2024
Hi Sasha, thank for the positive review!
★★★★★ 1/5
GoogleVery disappointed with the service. I drove more than 1 hours to view the property , but agent was no show on the appointment. Totally waste my time.
David · 28 May 2024
Agent replied · 25 October 2024
Hi Mr Yip. We are really sorry about this.
I can see we tried to call you before the appointment to tell you it couldn't go ahead as the seller had cancelled all viewings for that day.
We should have tried harder to reach you I'm sorry we didn't make contact in time.
★★★★★ 5/5
TrustpilotKind, Committed and Professional
I was in touch with Monica Naples from Martin Gerrard and she was very prompt and professional in responding to my emails and phone calls. She listened to my requirements very attentively and is committed to finding a good property for me to rent.
Adil · 18 May 2023
Agent replied · 23 October 2024
Dear Adil, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotCraig Thompkins
My property sale was protracted, but from start to finish Craig Thompkins helped me hang on. He was professional, empathetic and had a sense of humour which I needed especially at the real pressure points when I was ranting and ready to throw in the towel. I'm not sure I'm ready to sell again just yet, but when I am I'll be looking for Craig's help again.
LynnAC · 5 January 2024
★★★★★ 5/5
TrustpilotTreon has been great throughout the…
Treon has been great throughout the process of searching for a new property!
Nathan · 8 May 2024
★★★★★ 1/5
GoogleHorrible place, crooked business
Tries to make money out of old run down properties that they charge high rent for..very very unprofessional and definitely down in standard.
Most tenants end up fighting out in court to leave or being charged high prices for things they haven't done. Or being charged for things that were already old and dirty in the property.
Sick people, incompetent management.
Sibus · 27 October 2019
Agent replied · 25 October 2024
Good morning, I have respond to all 3 of your reviews across 3 of our offices. Although they all seem to have a different narrative I can see you have concerns regarding our service and I would like to try and address these with you.
Feedback is very important to us and I welcome more information regarding your concerns. Your name does not appear in our database so please feel free to email me at HO@martyngerrard.co.uk with your real name and as much information as you can give for me to investigate.
★★★★★ 5/5
TrustpilotExcellent service
A huge thank you to Raphael and the team at Martyn Gerrard. Raphael coordinated the sale extremely well and has provided very good service throughout the sale process. We would certainly recommend Martyn Gerrard to other potential clients.
Susan · 22 April 2022
★★★★★ 5/5
TrustpilotThank you so much Kevin
Thank you so much Kevin, You been such a helpful agent. Kevin tried hard for us to get the flat for us . Always polite , keeping me updated at all time .
Mostafa · 21 November 2022
★★★★★ 5/5
TrustpilotWarm thanks to Bruvis Hiew and Martyn Gerrard
Bruvis Hiew of Martyn Gerrard has now handled two sales for us. He and his team have displayed top-level professionalism throughout. The company's wide reach in the sales market brought in more interest and more offers than a previous agent could manage. We're sure we got the best price possible. Communication was always excellent. Bruvis himself is a real star.
Jack · 21 May 2024
★★★★★ 5/5
TrustpilotImmaculate letting agent service SHERIAZ GULZAR
Sheriaz Gulzar at Martyn Gerad exceeded all expectations during my property search. After our initial phone call, Sheriaz provided impeccable advice and service when we met in person. He meticulously explained the entire process, tailored his guidance to my specific needs, and was exceptionally informative. Sheriaz's professionalism and courtesy were remarkable, making him my top recommendation to both family and friends.
Emz · 30 April 2024
★★★★★ 5/5
TrustpilotGreat service from Bruvis Hiew
Bruvis Hiew, Sales Manager at High Barnet branch provided incredibly helpful support in my purchase of property. He was very proactive and helpful and also very knowledgeable about the conveyancing process. His help in terms of communicating effectively with my solicitors and the seller's solicitors was very pivotal in achieving the desired outcome.
Stefan · 18 September 2024
★★★★★ 5/5
TrustpilotI've been using MG for around 12 years…
I've been using MG for around 12 years now to assist with finding tenants and dealing with renewals on my rental property. I have always been happy with them. They are always helpful, efficient and friendly no matter the query and have always found me good tenants. Zoe in particular has been super helpful over the last few years with the renewals side and organising safety certificates etc. She always goes above and beyond and is a pleasure to deal with.
SMC · 13 December 2022
★★★★★ 5/5
GoogleWould like to say a big thank you for Sergio who helped me Secure my dream property. His knowledge of the area, communication and professionalism was second to none. Would Highly recommend him. Andrew was also very helpful in the moving process, made everything simple for me and my partner.
Dre · 29 December 2018
★★★★★ 5/5
TrustpilotTitas Juskevicius was very helpful…
Titas Juskevicius was very helpful arranging a letting from abroad.
Harel · 15 June 2024
★★★★★ 5/5
TrustpilotFatmir is very good in his job
Fatmir is very good in his job. Im very happy with him. Thank you very much for everything. Valbona
Bona · 11 December 2023
★★★★★ 5/5
TrustpilotRaphael and his team were great at…
Raphael and his team were great at getting my purchase done in a timely efficient manner. They recommended me a very professional and competitive solicitor, and they liaised between them to ensure things went smoothly. Highly recommend them.
Cindy · 6 March 2022
★★★★★ 4/5
TrustpilotZoe was fantastic with the letting of…
Zoe was fantastic with the letting of our property in Myddleton Avenue. She went above and beyond with coordinating between us and the tenants. Many thanks for all the help and the patience. NikhiPS. Apologies this is so late.
Su · 9 January 2022
★★★★★ 5/5
TrustpilotFatmir is honestly the most helpful…
Fatmir is honestly the most helpful person within the agency. He’s always there to answer any concerns and iron out any kinks even if it isn’t his place. I wouldn’t recommend dealing with anyone but him.
Mary-Kate · 8 June 2022
★★★★★ 5/5
TrustpilotProfessional and proactive
Reliable, proactive, professional and friendly. Were very happy with how they found and set the new tenancy for us.
Peter · 7 October 2024
Agent replied · 23 October 2024
Hi Peter, thank you for your positive review. We are very pleased our Lettings Team secured a tenancy for you.
★★★★★ 4/5
TrustpilotOur agent Declan has been very diligent…
Our agent Declan has been very diligent in helping us find our home. He is very professional and has been giving us good advice. He has been showing us properties that match us which is important as we are first time buyers.
Shruti · 17 June 2021
★★★★★ 5/5
TrustpilotDaniel and the Team were great!
Daniel and the Team were great, we were supported throughout the process, and Daniel was always there when we had a questions. Thanks for all your help with finding a new home!
Katrina · 14 November 2022
★★★★★ 5/5
TrustpilotI have had a pleasant experience…
I have had a pleasant experience working with Martyn Gerrard. Suraj was able to answer all of my questions about moving from abroad, and I was able to get a flat sorted quickly.
Matthew · 7 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
